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Resource Planning and Data Analyst Professional
Mike Williams
,
Sale, United Kingdom
Experience
Other titles
Skills
I'm offering
A proficient, confident and experienced Resource Planning professional, with proven track record coordinating operations. I have a reputation for working hard, always being committed and have confidence in my ability. With roles in Business Improvement and Resource Planning both involving being a self-starter. I work well in any team and have a strong desire for other team members to exceed their own expectations. I display a friendly “ask any question” approach and have strong commercial awareness. I relish new challenges and enjoy creative freedom to find new ways of working. I am focused and committed to excelling in my own performance usually achieving targets beyond my peers’ expectations. I would consider myself to be an outstanding versatile individual worker and a fantastic team player. Enthusiastic individual with excellent time management and organisational skill with a speciality in working to tight deadlines to a high standard.
Markets
United States
(Remote
only)
United Kingdom
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2015 - 2019
job
Planning Analyst
British Gas.
Creating and delivering plans to multiple sites, with a combined 500 FTE, analysing the performance and highlighting where cost savings can be made. Project managing transition plans in accordance with the operational requests using project methodologies. Manpower/Capacity rightsizing and maintaining management ratios.
Excel and VBA programming, Data Analysis, Management Reporting, Workforce Management, Resource management, Project coordination, Communication
2008 - 2013
job
Business Improvement Analyst
British Gas.
With Business Improvement my main role was to analyse data specialising in producing trend information on repeat contacts, on agent performance and process driven trigger points.
I have worked on several projects, most have involved heavy use of excel, as each of my managers have realised I have a keen eye for detail and a passion for report production. Stakeholder engagement was key, to understand their needs and present the information in a clean and concise way, I also keep myself abreast of popular visualisation techniques, to help my peers to make sense of vast amounts of data at a glance. I have a complete knowledge of Word, PowerPoint, PDF and Outlook.
I have created several excel databases, from an early customer segmentation database, I included a full MI suite from agent level. I also crafted a prototype lead generation database to ensure that all sales were assigned to the correct agents. I made several suggestions in the design process which helped improve the hand over process from lead generator, to sales agent.
I have worked on several projects, most have involved heavy use of excel, as each of my managers have realised I have a keen eye for detail and a passion for report production. Stakeholder engagement was key, to understand their needs and present the information in a clean and concise way, I also keep myself abreast of popular visualisation techniques, to help my peers to make sense of vast amounts of data at a glance. I have a complete knowledge of Word, PowerPoint, PDF and Outlook.
I have created several excel databases, from an early customer segmentation database, I included a full MI suite from agent level. I also crafted a prototype lead generation database to ensure that all sales were assigned to the correct agents. I made several suggestions in the design process which helped improve the hand over process from lead generator, to sales agent.
Project Management, Prototyping, DATA ANALYSIS AND VISUALIZATION, Customer experience, Customer service, Administration
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