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jobs
Business Transformation & Change, Programme & Project Management, Continuous Improvement
Alex Davenport
,
Bridgnorth, United Kingdom
Experience
Other titles
Skills
I'm offering
I specialise in creating and delivering bespoke ways for you to improve the performance of your business.
From large-scale step-change transformation, delivery of specific programme or project outcomes, to continuous improvement tools, techniques and culture, I can help you advance your business.
I work with you and your people to deliver the outcomes you need and embed the change you desire.
From large-scale step-change transformation, delivery of specific programme or project outcomes, to continuous improvement tools, techniques and culture, I can help you advance your business.
I work with you and your people to deliver the outcomes you need and embed the change you desire.
Markets
Canada
(Remote
only)
United Kingdom
Rest of Euro area
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
French
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
freelance
FOUNDER & BUSINESS CONSULTANT
Peyto Consulting Ltd.
Responsible for founding a new consultancy specialising in robust organisational and cultural change
• Built a bespoke business consultancy, providing expert programme and project management services
• Provided business analysis, process re-engineering & continuous improvement in a range of settings
• Delivered training and personal coaching to individuals based on 19+ years of successful experience
Client: Costa Coffee, High Technology Product Development, Technical Programme Management
• Recovered a delayed product development programme for a fully robotic large-scale coffee vending outlet
• Secured $25m funding from parent company Coca-Cola to initiate volume production development
• Led business and technical workstreams across UK and USA teams to achieve all required deliverables
• Led completion of prototypes, including a fully trading demonstration unit in Austin Airport, Texas
• Provided consultative guidance on long-term organisational structure and skills needs
Client: Glen Dimplex, Business Transformation & SAP Implementation, Programme Management
• Led end-to-end process discovery and improvement projects to deliver circa £20m savings
• Standardised processes across business units in readiness for Glen Dimplex Group’s SAP implementation
• Integrated divisional operations with Glen Dimplex Group’s centralised shared services team
• Identified, compiled, and delivered change management actions, including training and communications
• Provided coaching up to & including C-level on Lean working, quality process design & strategy
Client: UK Power Networks, Innovation Programme
• Spearheaded concept development for a £10m programme to develop autonomous (AI) substations
• Oversaw all aspects of project initiation, managing supplier tendering & leading contract negotiations
• Led complex programme to trial new large-scale transformer technologies in the distribution network
• Led project to develop machine learning temperature analysis & load control for high voltage cables
• Tenaciously drove highly technical projects aiming to improve efficiency of network capacity usage
• Built a bespoke business consultancy, providing expert programme and project management services
• Provided business analysis, process re-engineering & continuous improvement in a range of settings
• Delivered training and personal coaching to individuals based on 19+ years of successful experience
Client: Costa Coffee, High Technology Product Development, Technical Programme Management
• Recovered a delayed product development programme for a fully robotic large-scale coffee vending outlet
• Secured $25m funding from parent company Coca-Cola to initiate volume production development
• Led business and technical workstreams across UK and USA teams to achieve all required deliverables
• Led completion of prototypes, including a fully trading demonstration unit in Austin Airport, Texas
• Provided consultative guidance on long-term organisational structure and skills needs
Client: Glen Dimplex, Business Transformation & SAP Implementation, Programme Management
• Led end-to-end process discovery and improvement projects to deliver circa £20m savings
• Standardised processes across business units in readiness for Glen Dimplex Group’s SAP implementation
• Integrated divisional operations with Glen Dimplex Group’s centralised shared services team
• Identified, compiled, and delivered change management actions, including training and communications
• Provided coaching up to & including C-level on Lean working, quality process design & strategy
Client: UK Power Networks, Innovation Programme
• Spearheaded concept development for a £10m programme to develop autonomous (AI) substations
• Oversaw all aspects of project initiation, managing supplier tendering & leading contract negotiations
• Led complex programme to trial new large-scale transformer technologies in the distribution network
• Led project to develop machine learning temperature analysis & load control for high voltage cables
• Tenaciously drove highly technical projects aiming to improve efficiency of network capacity usage
Concept Development, Project Management, Coaching, Machine learning, Business Analysis, Innovation, Training, Continuous improvement, Management, Network, Engineering, Ai, Development, Power, LED, Founder
2016 - 2018
job
Senior Programme Manager
National Grid Ventures, UK & Europe.
Responsible for leading team to deliver capital expenditure projects ranging between £1m & £1.7bn+
• Worked within non-regulated part of NG, reporting to the Head of Corporate Development and Markets
• Created PMO, driving stage gate delivery processes and continuous improvement across department
• Chaired monthly Project Oversight Committee, advising on projects, compliance & strategy alignment
• Worked closely with Director to refine corporate strategy in line with market and industry development
Key achievements and business outcomes include:
• Initiated migration from paper to outcome-based approach, reducing stage gate documentation by 97%
• Secured ISO9001 certification for National Grid Ventures, enabling first time entry into bidding market
• Implemented Primavera P6 to enable collaboration in a single planning system, reducing duplication
• Recruited specialists & enabled future energy technology development with IBM, Google & Microsoft
• Worked within non-regulated part of NG, reporting to the Head of Corporate Development and Markets
• Created PMO, driving stage gate delivery processes and continuous improvement across department
• Chaired monthly Project Oversight Committee, advising on projects, compliance & strategy alignment
• Worked closely with Director to refine corporate strategy in line with market and industry development
Key achievements and business outcomes include:
• Initiated migration from paper to outcome-based approach, reducing stage gate documentation by 97%
• Secured ISO9001 certification for National Grid Ventures, enabling first time entry into bidding market
• Implemented Primavera P6 to enable collaboration in a single planning system, reducing duplication
• Recruited specialists & enabled future energy technology development with IBM, Google & Microsoft
PMO, Continuous improvement, Technology, Compliance, Development, Google, Primavera, Planning, Energy, Processes, Manager
2014 - 2016
job
Programme Manager/Performance Manager
National Grid, UK and USA.
• Led Global IS Lean deployment, working closely with Senior Coaches from NG's partner organisation
• Managed IS/partner contract to ensure effective deployment, complementary to needs of IS customers
• Developed the working practices for the Global IS Lean team including robust workload prioritisation
• Established delivery methodology, deliverables & benefits to ensure a clear process & outcome focus
• Advised Global CIO on best practice approach to Lean deployment, enabling its widespread adoption
• Redesigned all IS Leadership KPIs to ensure they were objective & aligned to NG & customer needs
Key achievements and business outcomes include:
• Developed Lean and IS Leadership Teams' hubs using SharePoint to overcome remote working issues
• Conducted Engagement Workshops and performed Business Maturity Assessments to NG standards
• Led global PPMs and Community of Practice to manage e2e customer processes across IS functions
• Compiled quarterly and 6-monthly reports for the Executive and Board, including improvement actions
• Managed IS/partner contract to ensure effective deployment, complementary to needs of IS customers
• Developed the working practices for the Global IS Lean team including robust workload prioritisation
• Established delivery methodology, deliverables & benefits to ensure a clear process & outcome focus
• Advised Global CIO on best practice approach to Lean deployment, enabling its widespread adoption
• Redesigned all IS Leadership KPIs to ensure they were objective & aligned to NG & customer needs
Key achievements and business outcomes include:
• Developed Lean and IS Leadership Teams' hubs using SharePoint to overcome remote working issues
• Conducted Engagement Workshops and performed Business Maturity Assessments to NG standards
• Led global PPMs and Community of Practice to manage e2e customer processes across IS functions
• Compiled quarterly and 6-monthly reports for the Executive and Board, including improvement actions
SharePoint, Deployment, Lean, Leadership, Workshops, Community, CIO, Organization, Processes, LED, Manager
2011 - 2014
job
Senior Business Consultant
Nine Feet Tall Ltd.
Responsible for leading and delivering client work, as detailed below:
Client: Royal Liverpool & Broadgreen University Hospitals NHS Trust
Responsible for project delivery, transferring services from legacy IT Service Desk to a new provider
• Transferred IT Service Desk to a new vendor, improving the overall quality & response times for Trust
• Led GPS-based tendering process, analysing & scoring bids received from potential service providers
• Created improved processes and routings for IT Service Desk calls to reduce issues & resolution times
• Handled recruitment & scored Service Desk systems in the event an in-house option was implemented
• Managed transition from existing to new provider without service interruption, including training
Responsible for delivering standardised patient journey maps across the NHS Trust’s 44 specialties
• Enabled design of a robust electronic system to manage each individual patient’s stages of treatment
• Designed patient journey maps complete with data requirements & expected outputs from each stage
• Ensured processes enabled capture of patient outcomes, providing strong metrics at Trust level
• Developed a single high-level overview map showing pre-arrival, patient care and follow-up activities
• Included detail on how each individual step & related data integrated with other patient journey steps
• Gained sign off for all patient journey maps from Trust Senior Management to enable system’s design
Responsible for transitioning multiple patient letter storing methods into fully-consolidated IT system
• Consolidated electronic & paper-based storing methods into one system, integrated with new EDMS
• Engaged with medically-qualified staff up to and including Consultant level to define new processes
• Worked with EDMS, Administration Modernisation & Clinical Portal leaders to fully integrate projects
• Collaborated with IT contractors to create example system, with overwhelming positive user reviews
Responsible for successfully transforming the Health Records Department, impacting 200+ NHS staff
• Transformed quality of paper-based health records & outpatient clinic booking / preparation processes
• Reduced temporary health records by 75%+, ensuring availability of medical histories, reducing risks
• Streamlined Trust & Health Records Department processes, including creating 1-page intranet guides
• Reduced record location descriptions in Trust by 70%, ensuring fast access to these in an emergency
• Secured MD agreement for new reserved appointment approach in event of cancellation by the Trust
• Addressed leading patient complaint by reducing time between original & rescheduled appointments
• Implemented a QA team within Health Records Department to continually improve performance
Client: The Co-Operative Legal Services
Responsible for leading the firm to be the 1st in market to comply with ‘Alternative Business Structures’
• Led Co-Op Legal to comply with SRA defined ‘ABS’ regulations, reporting to the Managing Director
• Identified compliance gaps across eight departments & developed action plans to rapidly rectify these
• Devised project reporting dashboard to demonstrate progress and MS Access-enabled RAID tracking
• Refined organisational structure reflecting high level of supervision and senior Compliance Officer roles
• Achieved compliance, enabling the company to expand from 400 to 3000+ staff and enter new markets
Client: Sanctuary Housing
Responsible for Document Management & UX projects within a major SAP Implementation Programme
• Conducted robust scoping & requirements analysis for complex Document Management & UX projects
• Stabilised initiatives which had critical inputs into other projects & were running late prior to involvement
Client: Inmarsat
Responsible for documenting use cases for the Inmarsat IT Architecture Commonisation Programme
• Worked closely with Inmarsat teams based in both the UK and Canada, reporting to the IT Director
• Designed a new single common template and unique numbering system for all use case documents
• Engaged with the ‘One Inmarsat’ Programme and Test Teams to document these at operational level
• Gained sign-off for each use case and uploaded all onto Inmarsat systems ready for sign-off testing
Client: North Somerset Community Partnership (NSCP)
Responsible for driving major transformation for the NSCP
• Led project to transform the Outpatient and Minor Injuries Reception, reporting to the Chief Executive
• Effectively worked across three different care providers to deliver a consistently first-class experience
• Reduced number of staff working on reception, reassigning resources to focus on patient care quality
• Simplified the patient arrival process from six IT systems to just one with a single check-in document
• Initiated monthly review meetings & regular communication across care provider management teams
Nine Feet Tall IT Manager
Responsible for all aspects of IT leadership, including defining IT strategies and engaging suppliers
• Identified & led migration to MacBook Pro to address performance & reliability issues of existing laptops
• Collaborated with IT support provider to replace server & upgrade software with minimum of downtime
• Switched mobile phone provider, reducing costs 40%, enabling purchase of mobile Wi-Fi in budget
• Voluntarily led interviews to recruit experienced consultants, graduates and associates for the business
• Mentored new consultants, developing them for enhanced responsibilities & more complex client work
Client: Royal Liverpool & Broadgreen University Hospitals NHS Trust
Responsible for project delivery, transferring services from legacy IT Service Desk to a new provider
• Transferred IT Service Desk to a new vendor, improving the overall quality & response times for Trust
• Led GPS-based tendering process, analysing & scoring bids received from potential service providers
• Created improved processes and routings for IT Service Desk calls to reduce issues & resolution times
• Handled recruitment & scored Service Desk systems in the event an in-house option was implemented
• Managed transition from existing to new provider without service interruption, including training
Responsible for delivering standardised patient journey maps across the NHS Trust’s 44 specialties
• Enabled design of a robust electronic system to manage each individual patient’s stages of treatment
• Designed patient journey maps complete with data requirements & expected outputs from each stage
• Ensured processes enabled capture of patient outcomes, providing strong metrics at Trust level
• Developed a single high-level overview map showing pre-arrival, patient care and follow-up activities
• Included detail on how each individual step & related data integrated with other patient journey steps
• Gained sign off for all patient journey maps from Trust Senior Management to enable system’s design
Responsible for transitioning multiple patient letter storing methods into fully-consolidated IT system
• Consolidated electronic & paper-based storing methods into one system, integrated with new EDMS
• Engaged with medically-qualified staff up to and including Consultant level to define new processes
• Worked with EDMS, Administration Modernisation & Clinical Portal leaders to fully integrate projects
• Collaborated with IT contractors to create example system, with overwhelming positive user reviews
Responsible for successfully transforming the Health Records Department, impacting 200+ NHS staff
• Transformed quality of paper-based health records & outpatient clinic booking / preparation processes
• Reduced temporary health records by 75%+, ensuring availability of medical histories, reducing risks
• Streamlined Trust & Health Records Department processes, including creating 1-page intranet guides
• Reduced record location descriptions in Trust by 70%, ensuring fast access to these in an emergency
• Secured MD agreement for new reserved appointment approach in event of cancellation by the Trust
• Addressed leading patient complaint by reducing time between original & rescheduled appointments
• Implemented a QA team within Health Records Department to continually improve performance
Client: The Co-Operative Legal Services
Responsible for leading the firm to be the 1st in market to comply with ‘Alternative Business Structures’
• Led Co-Op Legal to comply with SRA defined ‘ABS’ regulations, reporting to the Managing Director
• Identified compliance gaps across eight departments & developed action plans to rapidly rectify these
• Devised project reporting dashboard to demonstrate progress and MS Access-enabled RAID tracking
• Refined organisational structure reflecting high level of supervision and senior Compliance Officer roles
• Achieved compliance, enabling the company to expand from 400 to 3000+ staff and enter new markets
Client: Sanctuary Housing
Responsible for Document Management & UX projects within a major SAP Implementation Programme
• Conducted robust scoping & requirements analysis for complex Document Management & UX projects
• Stabilised initiatives which had critical inputs into other projects & were running late prior to involvement
Client: Inmarsat
Responsible for documenting use cases for the Inmarsat IT Architecture Commonisation Programme
• Worked closely with Inmarsat teams based in both the UK and Canada, reporting to the IT Director
• Designed a new single common template and unique numbering system for all use case documents
• Engaged with the ‘One Inmarsat’ Programme and Test Teams to document these at operational level
• Gained sign-off for each use case and uploaded all onto Inmarsat systems ready for sign-off testing
Client: North Somerset Community Partnership (NSCP)
Responsible for driving major transformation for the NSCP
• Led project to transform the Outpatient and Minor Injuries Reception, reporting to the Chief Executive
• Effectively worked across three different care providers to deliver a consistently first-class experience
• Reduced number of staff working on reception, reassigning resources to focus on patient care quality
• Simplified the patient arrival process from six IT systems to just one with a single check-in document
• Initiated monthly review meetings & regular communication across care provider management teams
Nine Feet Tall IT Manager
Responsible for all aspects of IT leadership, including defining IT strategies and engaging suppliers
• Identified & led migration to MacBook Pro to address performance & reliability issues of existing laptops
• Collaborated with IT support provider to replace server & upgrade software with minimum of downtime
• Switched mobile phone provider, reducing costs 40%, enabling purchase of mobile Wi-Fi in budget
• Voluntarily led interviews to recruit experienced consultants, graduates and associates for the business
• Mentored new consultants, developing them for enhanced responsibilities & more complex client work
2007 - 2011
job
BUSINESS DEVELOPMENT LEAD
Jaguar Land Rover.
Responsible for the continuous development of the Ford Global Product Development System (GPDS)
• Appointed to develop GPDS & lead the business' separation from Ford following sale to Tata
• Created improved vehicle benchmarking, target setting and system selection to achieve GPDS timings
• Designed JLR website for GPDS including simplified documentation & updated schedule for accuracy
• Developed company-wide GPDS training material achieving total audience satisfaction score of 90%
• Trained 900+ staff on legal & best practices for components shared with Ford following the Tata sale
• Liaised with Engineers, Purchasing & Supplier TA to use off the shelf components from Ford & Volvo
• Implemented new Documentum & SharePoint systems for PD, working closely with IT and end-users
• Worked through Ford, Volvo & JLR shared IT spaces to negotiate complex data separation & transfer
• Voluntarily mentored graduate engineers, enabling them to achieve full CEng status with the IMechE
• Appointed to develop GPDS & lead the business' separation from Ford following sale to Tata
• Created improved vehicle benchmarking, target setting and system selection to achieve GPDS timings
• Designed JLR website for GPDS including simplified documentation & updated schedule for accuracy
• Developed company-wide GPDS training material achieving total audience satisfaction score of 90%
• Trained 900+ staff on legal & best practices for components shared with Ford following the Tata sale
• Liaised with Engineers, Purchasing & Supplier TA to use off the shelf components from Ford & Volvo
• Implemented new Documentum & SharePoint systems for PD, working closely with IT and end-users
• Worked through Ford, Volvo & JLR shared IT spaces to negotiate complex data separation & transfer
• Voluntarily mentored graduate engineers, enabling them to achieve full CEng status with the IMechE
Business development, Product development, Training, SharePoint, Website, It, Development, Documentum
2004 - 2007
job
Chassis Engineer
Jaguar Land Rover.
My education
2018
-
?
APMG International
Managing Successful Programmes Practitioner, (MSP)
Managing Successful Programmes Practitioner, (MSP)
2011
-
?
Project Management Institute (PMI)
Project Management Professional, (PMP)
Project Management Professional, (PMP)
2007
-
?
Institution of Mechanical Engineers
Chartered Engineer, CEng
Chartered Engineer, CEng
1998
-
2003
Coventry University
Masters, Automotive Engineering
Masters, Automotive Engineering
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