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Award winning UX & User Research expert
Harmesh Chauhan
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Award winning UX and User Research practitioner working in both agency and client-side roles. Helping businesses improve their digital products, services and processes through research informed thinking, design and strategy.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Available
My experience
2020 - ?
freelance
Lead User Experience Consultant
Wunderman Thompson.
United Kingdom
User Experience
2014 - ?
job
Design Director
People Centered Design Ltd.
United Kingdom
Providing UX, Research and Strategy services to organisations to help them
better understand their audience and improve the effectiveness of their
business.
Providing UX, Research and Strategy services to organisations to help them
better understand their audience and improve the effectiveness of their
business.
Design, UX, Research
2018 - 2018
freelance
UX & Research Consultant
Unilever.
Working directly with the Unilever innovation hub to help design, validate and launch a digital 1st beauty brand offering personalised skincare delivered
direct to your home.
direct to your home.
Design, UX, Research, Innovation
2017 - 2018
freelance
Freelance
R/GA.
2017 - 2017
freelance
User Experience Lead - Freelance
Poke.
User Experience
2017 - 2017
job
Senior Experience Designer
BCG Digital Ventures.
W1J 0AH.
Working with one of Boston Consulting Groups' largest corporate clients to create a new digital venture.
Working with one of Boston Consulting Groups' largest corporate clients to create a new digital venture.
Consulting
2016 - 2016
freelance
User Experience Lead - Freelance
Friday.
EC1V 7DF
Working with The British Red Cross to redefine and improve the strategy and user experience of customer donation journeys.
Working with The British Red Cross to redefine and improve the strategy and user experience of customer donation journeys.
User Experience
2016 - 2016
freelance
User Research Training Consultant
King.
- May 2016 (1 month)
178 Wardour St, London W1F 8FY
Providing user research training to the King games tools product team to:
• Understand the key principles of user research
• Learn the basics of conducting usability testing
• Guide the team to plan and prepare for their own research
• Create a research plan and discussion guide
178 Wardour St, London W1F 8FY
Providing user research training to the King games tools product team to:
• Understand the key principles of user research
• Learn the basics of conducting usability testing
• Guide the team to plan and prepare for their own research
• Create a research plan and discussion guide
User research, Research, Training, Usability, Usability & UX, Testing, Guide
2015 - 2015
freelance
User Experience Lead - Freelance
Springer Science+Business Media.
Leading the internal user experience team in the redesign of their responsive
website.
website.
User Experience, Website, Responsive, Redesign
2014 - 2015
freelance
User Experience Lead - Freelance
The Times.
London SE1 9GF
Leading the internal user experience team for the redesign of the The Times and Sunday Times responsive website and native apps.
My role and duties included:
• Manage and mentoring internal UX team
• Conducting and training the team in user research methods
• Governance and oversight of team output
• Managing team workload
• Project scoping and resource planning
• Workshop facilitation
Key achievements included:
• Trained UX team to conduct usability testing internally for the first time
• Helped setup an internal user research lab
Leading the internal user experience team for the redesign of the The Times and Sunday Times responsive website and native apps.
My role and duties included:
• Manage and mentoring internal UX team
• Conducting and training the team in user research methods
• Governance and oversight of team output
• Managing team workload
• Project scoping and resource planning
• Workshop facilitation
Key achievements included:
• Trained UX team to conduct usability testing internally for the first time
• Helped setup an internal user research lab
User Experience, User research, UX, Research, Training, Usability, Mentoring, Website, Apps, Usability & UX, Testing, Responsive, Redesign, Native, Workshop
2014 - 2014
freelance
Senior Experience Designer - Freelance
unknown.
October 2014 (1 month)
2014 - 2014
freelance
Freelance
Lowe Profero.
September 2014 (1 month)
6th Floor 66 Prescot Street London, E1 8HG
I was asked to take a high level digital strategy and develop this into a
cohesive and engaging experience design strategy and also demonstrate
how this would carried out through a new site structure, features and design
concepts.
My role and duties included:
• Alignment of strategy and experience design
• Definition of Experience Design Principles
• Content auditing and Information Architecture
• Personalisation approach
• User journey mapping
• Concept sketching
6th Floor 66 Prescot Street London, E1 8HG
I was asked to take a high level digital strategy and develop this into a
cohesive and engaging experience design strategy and also demonstrate
how this would carried out through a new site structure, features and design
concepts.
My role and duties included:
• Alignment of strategy and experience design
• Definition of Experience Design Principles
• Content auditing and Information Architecture
• Personalisation approach
• User journey mapping
• Concept sketching
Design, Digital Strategy, User journey, Content, Architecture, Design Strategy, Information Architecture
2014 - 2014
freelance
Freelance
The Outside View.
- March 2014 (1 month)
I helped this data analytics start-up define, design and present a proof of concept for a proposed digital product.
My role and duties included:
• Product strategy
• Workshop facilitation
• Data visualisation
• Interaction design
• Client presentation
I helped this data analytics start-up define, design and present a proof of concept for a proposed digital product.
My role and duties included:
• Product strategy
• Workshop facilitation
• Data visualisation
• Interaction design
• Client presentation
Design, Analytics, Interaction design, Workshop, UP
2012 - 2014
job
Head
ORM.
I was responsible for defining and leading the user experience service
proposition of a multi-disciplined design team at digital agency ORM.
My role involved:
• Managed and mentored a team of up-to 6 User Experience practitioners
• Helping define the design service proposition & processes at ORM
• Design lead across multiple work-streams
• Governance and oversight of team output
• Managing team workload
• Project scoping and Resource planning
• Workshop facilitation
• Client liaison and relationship building
• New business development
Key achievements included:
• Led the customer-centered design vision and responsive redesign of BFI.org.uk
• Led the definition and creation of the customer-centered Strategy for First
Great Western Digital and Retail divisions
• Helped drive deeper client understanding of the need for research and importance of customer experience which helped result in greater client
engagement and spend
• Organised the weekly 'Show & tell' company knowledge sharing event
proposition of a multi-disciplined design team at digital agency ORM.
My role involved:
• Managed and mentored a team of up-to 6 User Experience practitioners
• Helping define the design service proposition & processes at ORM
• Design lead across multiple work-streams
• Governance and oversight of team output
• Managing team workload
• Project scoping and Resource planning
• Workshop facilitation
• Client liaison and relationship building
• New business development
Key achievements included:
• Led the customer-centered design vision and responsive redesign of BFI.org.uk
• Led the definition and creation of the customer-centered Strategy for First
Great Western Digital and Retail divisions
• Helped drive deeper client understanding of the need for research and importance of customer experience which helped result in greater client
engagement and spend
• Organised the weekly 'Show & tell' company knowledge sharing event
Design, Business development, User Experience, Retail, Research, Customer experience, Event, Service, Development, Responsive, Redesign, Workshop, Processes, LED, UP
2012 - 2012
job
Senior User Experience Designer
Marks and Spencer.
I worked as the UX lead within the R&D innovation team at Mark & Spencer to develop engaging experience concepts to help ensure M&S are at the forefront of digital innovation.
My role and duties included:
- Defining the approach & process for the innovation team
- To work closely with development & product teams
- Provide UX expertise to help facilitate team ideation
My role and duties included:
- Defining the approach & process for the innovation team
- To work closely with development & product teams
- Provide UX expertise to help facilitate team ideation
User Experience, UX, Innovation, R, Digital innovation, Development
2011 - 2012
freelance
Freelance UX Consultant & Director
iseeshapes Ltd.
I provided user experience consultancy services to digital agencies, start-ups and companies.
User Experience, UX
2011 - 2012
freelance
Lead User Experience Architect (Freelance)
Grand Union.
I was responsible for managing and leading the user experience delivery of both the discovery and design phases of the complete redevelopment of the Butlins website.
My role and duties included:
- Managing the UX team
- Requirements gathering
- Content Strategy
- User Journey mapping
- Workshop / meeting facilitation
- Concept generation
- Client presentations
- Ensuring quality & consistency of UX output
My role and duties included:
- Managing the UX team
- Requirements gathering
- Content Strategy
- User Journey mapping
- Workshop / meeting facilitation
- Concept generation
- Client presentations
- Ensuring quality & consistency of UX output
Design, User Experience, UX, User journey, Content, Website, Content strategy, Workshop, Meeting facilitation
2010 - 2011
job
Senior User Experience Designer
How Splendid.
Clients included:
◦ eBay UK
◦ eBay International
◦ Flydubai
◦ Speedy Hire
eBay UK & International:
Lead UX Designer: Appointed UX Design lead on Splendid's largest account.
Worked closely with client in delivering a broad range of innovative products
and supporting the development of existing International sites.
Recently worked on eBay's innovative showcase of HTML5 and a bespoke
application for the new GoogleTV set-top devices.
Main duties & work undertaken:
◦ HTML5 Showcase App
◦ GoogleTV App
◦ Development of eBay International portfolio of sites
◦ Development of eBay Advertising sites.
◦ Introduced team to Agile SCRUM practice
Flydubai:
I was the UX project lead for the redesign of a multi- language and multi-
currency airline booking site.
Main duties & work undertaken:
Managing multiple work streams and a team of up to three interaction
designers throughout a complete redesign process (research, concept, usability testing to final delivery) to meet the complex and growing needs of a Dubai-based international airline business and the crucial expansion of its consumer site, internal and partner services, all within highly demanding
timelines.
Speedy Services:
Senior UX designer for the complete site redesign:
You can see the end result here:
http://www.speedyservices.com
◦ eBay UK
◦ eBay International
◦ Flydubai
◦ Speedy Hire
eBay UK & International:
Lead UX Designer: Appointed UX Design lead on Splendid's largest account.
Worked closely with client in delivering a broad range of innovative products
and supporting the development of existing International sites.
Recently worked on eBay's innovative showcase of HTML5 and a bespoke
application for the new GoogleTV set-top devices.
Main duties & work undertaken:
◦ HTML5 Showcase App
◦ GoogleTV App
◦ Development of eBay International portfolio of sites
◦ Development of eBay Advertising sites.
◦ Introduced team to Agile SCRUM practice
Flydubai:
I was the UX project lead for the redesign of a multi- language and multi-
currency airline booking site.
Main duties & work undertaken:
Managing multiple work streams and a team of up to three interaction
designers throughout a complete redesign process (research, concept, usability testing to final delivery) to meet the complex and growing needs of a Dubai-based international airline business and the crucial expansion of its consumer site, internal and partner services, all within highly demanding
timelines.
Speedy Services:
Senior UX designer for the complete site redesign:
You can see the end result here:
http://www.speedyservices.com
Usability & UX, UP, Booking, Http, Redesign, International, App, Ebay, Development, Testing, Html5, Usability, Agile, Research, UX, UX Design, Scrum, Advertising, User Experience, Design
2008 - 2010
job
Senior Designer
uSwitch.com.
During my time at uSwitch I was responsible for both the design and user
experience output and worked continually to to optimise the overall user
experience and increase conversion across all channels.
Key achievements & duties:
◦ Redesigned and optimised the uSwitch website from initial stake holder
discussion, aggregating existing user research, wire-framing, prototyping (from paper to high fidelity) to the final design, templates and style guides.
◦ Designed the uSwitchforBusiness site to create a flexible & robust solution
for a growing site and needs of the business.
◦ Collaborated with stakeholders via interviews, card sorting, sitemaps,
wireframes and prototypes to completion.
◦ Successfully proposed and secured funding for a Usability Testing initiative
to management.
◦ Planned & conducted usability testing, user interviews & chaired focus
groups.
◦ Devised a Usability testing training framework and trained other staff
members in Usability Testing.
◦ Proven track record in improving conversion by adopting best practice
design principles.
experience output and worked continually to to optimise the overall user
experience and increase conversion across all channels.
Key achievements & duties:
◦ Redesigned and optimised the uSwitch website from initial stake holder
discussion, aggregating existing user research, wire-framing, prototyping (from paper to high fidelity) to the final design, templates and style guides.
◦ Designed the uSwitchforBusiness site to create a flexible & robust solution
for a growing site and needs of the business.
◦ Collaborated with stakeholders via interviews, card sorting, sitemaps,
wireframes and prototypes to completion.
◦ Successfully proposed and secured funding for a Usability Testing initiative
to management.
◦ Planned & conducted usability testing, user interviews & chaired focus
groups.
◦ Devised a Usability testing training framework and trained other staff
members in Usability Testing.
◦ Proven track record in improving conversion by adopting best practice
design principles.
Design, User research, Prototyping, Research, Training, Usability, Wireframes, Management, Website, Usability & UX, Testing, Framework
2008 - 2008
freelance
Freelance Designer
enotions limited.
Worked on web redesign projects for consumer brands such as Tropicana,
Cobra beer, Snack a jacks and Copella.
Cobra beer, Snack a jacks and Copella.
Web, Redesign
2002 - 2007
job
Web Designer
IPT.
At Europe's largest online direct marketing company, I was responsible for
the design output covering a broad spectrum from designing internal sites & marketing material to liaising with external clients & managing campaigns from concept to delivery that encompassed designing websites, micro sites, landing
pages, partner channels, email creative's, banners and content management
systems.
the design output covering a broad spectrum from designing internal sites & marketing material to liaising with external clients & managing campaigns from concept to delivery that encompassed designing websites, micro sites, landing
pages, partner channels, email creative's, banners and content management
systems.
Marketing, Design, Websites, Content Management, Management, Direct marketing, Content, Web, Online
My education
1997
-
2000
Staffordshire University
Bachelors, Multimedia Graphic Design
Bachelors, Multimedia Graphic Design
1995
-
1997
Wyggeston AND Queen Elizabeth 1 College
Secondary, Level Graphic Design
Secondary, Level Graphic Design
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