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An independent executive with skills in admin, customer service and sales!
Kelly Browning
,
Tiverton, United Kingdom
Experience
Other titles
Skills
I'm offering
I am driven, independent, empathetic and result orientated; I believe there is a huge benefit to outsourcing projects and have enjoyed working alongside local campaigners and developers to create events, arrange fundraisers and write content for nonprofit local organisations which has led me to wanting to do this more full on! I have excellent people skills and a huge desire to go above and beyond for my own gratification.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
freelance
Freelance Executive
unknown.
(Remote & Field)
Assisting on projects that range from a transcribing audio, subtitling, copy-writing, proof reading, letter writing & minute taking.
In 2018 I began working and consulting on projects for companies on a casual basis; these have ranged from letter composure, PA duties for a director and three separate occasions of cradle to grave event management. I felt that many companies were hiring full-time members of staff to do data entry, administration etc that in the long term were not cost-effective once the tasks had been completed and managed. With remote working becoming more and more popular I see no reason why companies can't hire freelance executives like myself for low priority tasks and short contracts saving unnecessary hiring costs.
Assisting on projects that range from a transcribing audio, subtitling, copy-writing, proof reading, letter writing & minute taking.
In 2018 I began working and consulting on projects for companies on a casual basis; these have ranged from letter composure, PA duties for a director and three separate occasions of cradle to grave event management. I felt that many companies were hiring full-time members of staff to do data entry, administration etc that in the long term were not cost-effective once the tasks had been completed and managed. With remote working becoming more and more popular I see no reason why companies can't hire freelance executives like myself for low priority tasks and short contracts saving unnecessary hiring costs.
Administration, Writing, Contracts, Event, Consulting, Management, Audio, Contracts, ON
2018 - 2020
job
Customer Service Coordinater
Recycling facility and Landfill facility.
(Domestic Collections & Trade waste disposal) - Coastal Recycling
In my 1st week I was recognized on the company website as I went above and beyond to retrieve, and hand deliver, a misplaced angle grinder
Customers Service: Resolving Group customer queries via telephone, email & Livechat for the Group as well as the individual sub-companies (dealing with specific queries from the 2 skip container companies (Leeses Skip hire & Dawlish Skip hire), RCV Collections for Coastal Recycling and Compost for Westcountry Organics. This also extended to subcontracting Grab hire & Sweeper hire. This involves a lot of liaising with fleet drivers, facilities managers and department managers across the group.
Administration tasks: confirming subcontractor bookings and results, providing Waste Transfer Notes, Consignment Notes, addressing invoice queries, raising purchase orders, investigating credits, chasing compliance documents such as Annual Duty of Care's, Supplier Compliance documents (liability insurance etc), obtaining signed disclaimers and providing quotes to customers. Daily expected loads reports for the Recycling facility and Landfill facility.
Account management: Setting up commercial RCV customers, negotiating prices / setting up schedules and general contract details. With Trade waste customers converting cash customers to account. Resolving issues and ensuring customers are informed of changes / collections issues ASAP. Chasing for any outstanding payment post-booking from account customers and cash customers.
In my 1st week I was recognized on the company website as I went above and beyond to retrieve, and hand deliver, a misplaced angle grinder
Customers Service: Resolving Group customer queries via telephone, email & Livechat for the Group as well as the individual sub-companies (dealing with specific queries from the 2 skip container companies (Leeses Skip hire & Dawlish Skip hire), RCV Collections for Coastal Recycling and Compost for Westcountry Organics. This also extended to subcontracting Grab hire & Sweeper hire. This involves a lot of liaising with fleet drivers, facilities managers and department managers across the group.
Administration tasks: confirming subcontractor bookings and results, providing Waste Transfer Notes, Consignment Notes, addressing invoice queries, raising purchase orders, investigating credits, chasing compliance documents such as Annual Duty of Care's, Supplier Compliance documents (liability insurance etc), obtaining signed disclaimers and providing quotes to customers. Daily expected loads reports for the Recycling facility and Landfill facility.
Account management: Setting up commercial RCV customers, negotiating prices / setting up schedules and general contract details. With Trade waste customers converting cash customers to account. Resolving issues and ensuring customers are informed of changes / collections issues ASAP. Chasing for any outstanding payment post-booking from account customers and cash customers.
Administration, Account management, Customer service, Management, Service, Website, Compliance, Insurance, Booking, UP
2018 - 2018
job
Customer Service & Sales Manager
Youngs International Limited, 32nd Shop.
Manage 14 separate inboxes across international internet marketplaces (France, Spain, Russia, Mexico, Iceland etc) & direct website.
Resolving customer complaints via telephone & processing refunds.
Sales administration (customer invoices, membership data & returns forms)
Collating reports and incidents regarding products/services/marketplaces
Resolving customer complaints via telephone & processing refunds.
Sales administration (customer invoices, membership data & returns forms)
Collating reports and incidents regarding products/services/marketplaces
Administration, Customer service, Sales, Service, Website, Internet, International, Processing, Manager
2015 - 2018
job
Sales Executive, E M C Advisory Services
Target.
Multi-Product Inbound/Outbound Sales.
Converting inbound sales calls
Target driven role.
'Most Improved' employee of the month for April 2016.
Upselling cross-products
Contact lenders on conference calls with potential clients.
Professional, compliant and audited calls.
'Most Improved' employee of the month for April 2016.
Transfer to Customer Service Executive - E M C Advisory Services
Won back in excess of £100,000 for clients.
Target driven role
Contacting existing clients and updating them about their claims & collecting new data.
Process multi-product questionnaires for the clients, writing statements on their behalf and submitting them to the lender.
Obtaining supporting documents from clients for claims purposes.
Converting inbound sales calls
Target driven role.
'Most Improved' employee of the month for April 2016.
Upselling cross-products
Contact lenders on conference calls with potential clients.
Professional, compliant and audited calls.
'Most Improved' employee of the month for April 2016.
Transfer to Customer Service Executive - E M C Advisory Services
Won back in excess of £100,000 for clients.
Target driven role
Contacting existing clients and updating them about their claims & collecting new data.
Process multi-product questionnaires for the clients, writing statements on their behalf and submitting them to the lender.
Obtaining supporting documents from clients for claims purposes.
Writing, C, Customer service, Sales, Service
My education
2007
-
2011
Tiverton Secondary School
GCSE / BTEC, Secondary Studies
GCSE / BTEC, Secondary Studies
GCSE English Language - C
BTEC Acting - Merit / 2X
GCSE Maths - C
GCSE Chemistry - C
GCSE Physics - C
GCSE Biology - B
Exeter College
BTEC, Merit, 1 As Level grade C (Minor in Journalism & Literature)
BTEC, Merit, 1 As Level grade C (Minor in Journalism & Literature)
Taunton AND Bridgwater College
N/a, Business & Administration
N/a, Business & Administration
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