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Bilingual IT Service Desk Analyst
Rita Ziantona
,
Yiewsley West Drayton, United Kingdom
Experience
Other titles
Skills
I'm offering
I am passionate in IT and technologies. I am a pastries chef I can make italian and french desserts. I like dealing with customers and working in team. I can speak italian.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Italian
Fluently
Ready for
Available
My experience
2019 - 2020
job
Christmas staff member Deli Food Sales Associate
Fortnum & Mason.
selling deli food.
Sales
2018 - 2019
job
IT Service Desk Analyst
British Telecom.
of 1st and 2nd level, opening tickets on Cherwell regarding software and hardware problems on laptops, desktops and tills. Welcoming users on site and by telephone. Managing troubleshooting in remote connection using SCCM and Plasma. Managing Active Directory, server Exchange and O365, creating, changing and disabling accounts, submitting passwords reset. Mapping network drives.
Liaising with BT (British Telecom) and Vodat to solve BHF stores phones and internet connection issues.
Liaising with BT (British Telecom) and Vodat to solve BHF stores phones and internet connection issues.
Active Directory, Exchange, Service, Network, It, Analyst, Telecom, Hardware, Software, Internet, Server
2017 - 2017
job
Bilingual IT Desktop Analyst
Cyntergy.
of 1^ livel and customer service, managing software and hardware troubleshooting on smart cash pc, recalibrating tills displays, reprofiling fiscal printers - customer displays - scanners - card readers and Tellermates connectivity for the customers Primark and WHSmith.
Customer service, Service, It, Analyst, Hardware, Software, PC
2016 - 2017
job
receptionist, bartender and breakfast server, rooms checker
Travelodge Hotel.
Receptionist, Server
2014 - 2014
job
retailer and assistant manager
Pet Shop.
Manager
2011 - 2014
job
dispatcher, managing CTR/SD/NBD calls, sending engineers and parts
HP-CDS (Hewlett-Packard).
Also taking part of the Exception Group, as a Customer Service Assistant, providing information to all the customers about open calls.
Customer service, Service
2001 - 2003
job
Back office activity and HR team leader
I.T.TELECOM.
for Tin-it Call Center employees - managing logistics for daily delivering of parts and components to customers - manteining relationship with Bartolini courier staff solving all the issues occurred about delayed or postponement of delivery.
It, Call Center, Office
1994 - 2000
job
secretary
TELECOMITALIA S.p.A.
in the Legal Department: incoming telephone calls and directing callers to Manager; welcoming visitors and informing appropriate personnel of their arrivals; completing paperwork for travel expenses and reimbursements; maintaining conference room schedules; sending and receiving faxes; creating and maintaining client contact files; receiving, sorting and routing mail/packages; updating legal library.
Manager
1992 - 1994
job
secretary
IRITEL S.p.A.
in the HR and Logistic Department.
1985 - 1993
job
register records and post operator
A.S.S.T.
My education
2014
-
2015
TuChef Pastry School
N/a, Italian and French
N/a, Italian and French
1976
-
1981
State Teacher Training School
N/a, N/a
N/a, N/a
?
-
2016
n/a
Unspecified, Customer Service
Unspecified, Customer Service
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