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Junior
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0
jobs
Desktop Engineer
Totu Sergiu Gabriel
,
Swindon, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a self-aware, very active person I have a lot of energy and very hard working individual, solving problems using critical thinking and paying close attention to details is mostly what I do in my everyday life, it's something I like to do. Working under pressure will push me to the limits and will mostly improve me, knowing that I have to solve something quick or I must finish project x before the deadline will seem like a challenge for me. Also I work effectively both as team member and independently I have excellent communication and IT skills and I'm enthusiastic and committed to a new job.
Markets
United States
(Remote
only)
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
project
IT support engineer
Setup computers and install software for various applications and programs, maintaining multiple sites, develop and manage effective professional working relationships with contractor personnel, co-workers and clients, make use of SCCM, broad experience with Microsoft Active Directory GPO DNS DHCP and SCCM Option for Travel or Remote
PowerShell, Active Directory, Office 365, IT operation and user support
2019 - 2019
project
IT support engineer
Significant experience in delivering EUC (End User Computing) solutions and understanding the End to End Infrastructure. From Windows 7 & 10 Devices, Core Applications and management of these devices using the in-place backend infrastructure
Windows applications, Installation and configuration, It support, Active Directory
2018 - 2019
project
Floorwalker
Floor-walking and supporting end users, handle customer escalations, contain calls and resolve issues, Identifying any opportunities for improvement and FAQs
It support, Office 365, IT operation and user support
2016 - 2017
job
BI Engineer
Metro Systems Romania.
- DEVOPS (Support Level 2)
• Supporting customers and colleagues with both functional and technical expertise on raised Production incidents
• Analyzing and solving the incidents in accordance with priority, impact and SLAs
• Proposing and implementing technical and process improvements by considering Agile and DevOps practices
• Solving synchronization defects between the different applications.
• Sharing knowledge inside the team through regular community of practice
• Performing specific country back-end configurations.
• Assuring good system resource usage and performance through the implemented technical solutions
• Supporting customers and colleagues with both functional and technical expertise on raised Production incidents
• Analyzing and solving the incidents in accordance with priority, impact and SLAs
• Proposing and implementing technical and process improvements by considering Agile and DevOps practices
• Solving synchronization defects between the different applications.
• Sharing knowledge inside the team through regular community of practice
• Performing specific country back-end configurations.
• Assuring good system resource usage and performance through the implemented technical solutions
DevOps, Agile, Support, Community, BEE, Production, Performing
2015 - 2016
job
Technician Support Level 2
Computer Generated Solutions.
Achievements and responsibilities: What I have learned from my previous job.
• Provide support, including procedural documentation
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Establish a good working relationship with customers and other professionals
• Provide support, including procedural documentation
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Establish a good working relationship with customers and other professionals
Support
My education
2009
-
2013
n/a
Secondary, General Studies
Secondary, General Studies
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