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jobs
Customer-Experience-led Digital Transformation. Innovation, Value & Strategy
David Cushman
,
Huntingdon, United Kingdom
Experience
Other titles
Skills
I'm offering
Expert, credentialed and networked leader in the design and delivery of processes, places, people and platforms to deliver rapid and managed digital innovation from customer-experience-focused ideation - to POCs - to scale.
High-performing digital strategy and transformation and customer experience consulting practices leader.
Lean Start-up (experimenting to value) and trained Design Thinking practitioner, expert in rapid iterative (managed) innovation and managing agile projects. Mobile first since 2007.
Experienced innovation hub leader (Collaboratory)
Customer-value led decision maker, applying insight to develop value propositions and drive decisions at speed.
Established thought leadership credentials - experienced evangelist for value through digital transformation.
High-performing digital strategy and transformation and customer experience consulting practices leader.
Lean Start-up (experimenting to value) and trained Design Thinking practitioner, expert in rapid iterative (managed) innovation and managing agile projects. Mobile first since 2007.
Experienced innovation hub leader (Collaboratory)
Customer-value led decision maker, applying insight to develop value propositions and drive decisions at speed.
Established thought leadership credentials - experienced evangelist for value through digital transformation.
Markets
United States
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
Denmark
Norway
Sweden
Finland
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2014 - 2018
job
Director, Digital Strategy Advisory
Cognizant.
- Consulting, in Cognizant's elite Digital Advisory team establishing a new
130-strong Digital Strategy consulting practice.
I worked to define the minimum viable organisation, leading the development of its purpose (Value Vision) and aligning products and services and propositions to enable skills definition and culture. I developed and led training in our products, services and approach. The role included active engagement in significant new business activity
and provided global strategic leadership and program planning for large scale CX-led digital transformations,
delivering the business architecture supporting that.
This brings together expertise in; Interactive, Insight, Strategy and Design, Intelligent Products and Solutions; AI
and RPA, Analytics and Information Management; Cloud Services.
I developed and deployed a series of new propositions and products to support the growth of the practice, notably
Managed Innovation (as a default, rapid iterative way of working for value generation in digital transformation),
Human-First Approach to AI / Automation (proof of value, proof of concept) and Digital Strategy As A Service.
These have resulted in transformed relationships with current clients and generated new opportunities and revenues with current and new clients.
130-strong Digital Strategy consulting practice.
I worked to define the minimum viable organisation, leading the development of its purpose (Value Vision) and aligning products and services and propositions to enable skills definition and culture. I developed and led training in our products, services and approach. The role included active engagement in significant new business activity
and provided global strategic leadership and program planning for large scale CX-led digital transformations,
delivering the business architecture supporting that.
This brings together expertise in; Interactive, Insight, Strategy and Design, Intelligent Products and Solutions; AI
and RPA, Analytics and Information Management; Cloud Services.
I developed and deployed a series of new propositions and products to support the growth of the practice, notably
Managed Innovation (as a default, rapid iterative way of working for value generation in digital transformation),
Human-First Approach to AI / Automation (proof of value, proof of concept) and Digital Strategy As A Service.
These have resulted in transformed relationships with current clients and generated new opportunities and revenues with current and new clients.
Architecture, LED, CX, Strategy Consulting, Organization, Development, Ai, Information Management, Support, Transformation, Growth, RPA, Cloud services, Design, Service, Analytics, Management, Leadership, Consulting, Cloud, Automation, Training, Digital transformation, Innovation, Digital Strategy
2013 - 2014
job
Strategy Partner
The Social Partners.
I worked with senior leaders to develop
effective digital strategies for major brands and organisations.
effective digital strategies for major brands and organisations.
2012 - 2012
job
Sole Trader
David Cushman Consulting.
Provided business and customer-led
consulting services to c-suite execs.
consulting services to c-suite execs.
C, Consulting, LED
2009 - 2012
job
Managing Director
10 Group.
UK Managing Director and Co-Founder of this
pioneering multi-national business consultancy focused on using the tools, techniques and insights of peer-to-peer
networks to deliver efficiencies and innovation for organisations.
pioneering multi-national business consultancy focused on using the tools, techniques and insights of peer-to-peer
networks to deliver efficiencies and innovation for organisations.
Innovation, Founder
2008 - 2009
job
Director of Social Media Brando Social
BrandoSocial.
Director of Social Media at BrandoSocial;
social media education and training, listening and response, strategy and fulfilment, cultural change. Led our
consulting division.
social media education and training, listening and response, strategy and fulfilment, cultural change. Led our
consulting division.
Social Media, Training, Consulting, LED, Social
2006 - 2008
job
Digital Development Director Bauer Consumer Media
unknown.
Internal consultant with the following purposes:
● Evangelise the (revenue and idea generating) power of digital with the emerging effect that the company
functions in a more networked way - leading to the delivery of more product launches, reinventions and acquisitions which are fit for the future.
● Seek future business opportunities.
● Quality assure big ideas across the business.
Until 2006: Variety of senior roles in journalism and publishing in traditional and digital media including
launching and editing a PPA-award-winning e-commerce-content-community website
(motorcyclenews.com)
Current and previous external governance roles
● Member of the World Economic Forum working on copyright and collaboration reporting to Davos.
● Board Trustee, Citizens Online.org
● Editorial Board member - Palgrave-Macmillan Open Access initiative
● Governor Stukeley Meadows Primary School
● Chairman St Neots Roundtable
● President St Neots 41 Club
Nationality; British. UK Passport holder.
● Evangelise the (revenue and idea generating) power of digital with the emerging effect that the company
functions in a more networked way - leading to the delivery of more product launches, reinventions and acquisitions which are fit for the future.
● Seek future business opportunities.
● Quality assure big ideas across the business.
Until 2006: Variety of senior roles in journalism and publishing in traditional and digital media including
launching and editing a PPA-award-winning e-commerce-content-community website
(motorcyclenews.com)
Current and previous external governance roles
● Member of the World Economic Forum working on copyright and collaboration reporting to Davos.
● Board Trustee, Citizens Online.org
● Editorial Board member - Palgrave-Macmillan Open Access initiative
● Governor Stukeley Meadows Primary School
● Chairman St Neots Roundtable
● President St Neots 41 Club
Nationality; British. UK Passport holder.
E-commerce, Content, Website, Community, Development, Power, Online, Winning, President
My education
University of Essex
Bachelors, N/a
Bachelors, N/a
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