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Chris Doherty
Chris Doherty
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Good all round IT support/Project professional Committed and tenacious willing to go the extra mile
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - 2019
job
iPhone project
John Lewis.
April 2017 - October 2019 Project work Large scale rollout of Apple iPhone
devices to all UK Stores - approx 6000 Individual builds for each store Collaboration with
project teams to configure and troubleshoot various Apps, build issues and final QC of individual devices incl collating individual IMEI/SN data for a master spreadsheet to use for
ongoing and future software deployment and BAU troubleshooting
BAU - daily troubleshooting of phones logged onto the Service Now helpdesk system approx
ten phones per day with issues from water damage and general wear and tear to updating/troubleshooting Apps configuring the Snapdragon wi fi network Checking on last
known use in stores (using mac address and store Access Points) wiping phones remotely
that have been reported lost Main admin tool user Airwatch
Always good communication with the stores including frequent updates to the ticket Q and Instant Messaging with the emphasis on quick and full turnover of tickets to resolution,
Quick response to any escalated tickets to minimise any downtown of devices or Apps
BPS Development Company Feb - March 2017 Apple I phone rollout project short project to fully manage and deploy rollout of 400 Iphones for all staff.
Strong emphasis on deskside support assistance, troubleshooting, and hands on help during the roll out.
devices to all UK Stores - approx 6000 Individual builds for each store Collaboration with
project teams to configure and troubleshoot various Apps, build issues and final QC of individual devices incl collating individual IMEI/SN data for a master spreadsheet to use for
ongoing and future software deployment and BAU troubleshooting
BAU - daily troubleshooting of phones logged onto the Service Now helpdesk system approx
ten phones per day with issues from water damage and general wear and tear to updating/troubleshooting Apps configuring the Snapdragon wi fi network Checking on last
known use in stores (using mac address and store Access Points) wiping phones remotely
that have been reported lost Main admin tool user Airwatch
Always good communication with the stores including frequent updates to the ticket Q and Instant Messaging with the emphasis on quick and full turnover of tickets to resolution,
Quick response to any escalated tickets to minimise any downtown of devices or Apps
BPS Development Company Feb - March 2017 Apple I phone rollout project short project to fully manage and deploy rollout of 400 Iphones for all staff.
Strong emphasis on deskside support assistance, troubleshooting, and hands on help during the roll out.
Deployment, Mac, Service, Network, Apps, Support, Development, Software, QC
2015 - 2016
job
IT Contractor
Aviva.
Sep 2015 to June2016 BAU support 1/2/3 rd line Windows 7 Office 2010/ 365 Mobile
devices Ipad Iphone Blackberry support Bes 12 admin Dell/HP laptops and hardware, AD
admin, SCCM, ASSYST 10.6 with moves and changes documentation, SOPHOS endpoint
Security and Control 10.3 anti virus encryption and firewall management. Cisco AnyConnect
mobility Client
devices Ipad Iphone Blackberry support Bes 12 admin Dell/HP laptops and hardware, AD
admin, SCCM, ASSYST 10.6 with moves and changes documentation, SOPHOS endpoint
Security and Control 10.3 anti virus encryption and firewall management. Cisco AnyConnect
mobility Client
Cisco, Management, Windows, Firewall, Security, Support, Hardware, Office
2015 - 2015
job
IT Contractor
Monsoon.
July 2015 to Aug 2015 2/3 rd line BAU support Vsphere Client 5.1.0 Citrix
App centre 6.0.0.0 Exchange 2010 Windows server 2003 AD administration New Vault
Backup ADIC i500 Spectra IBM technologies
Estee Lauder, London W1 April 2015 to July 2015 Laptop rollout project Administration and
planning of 250 new laptops to office and field based users, build and configure HP hardware / software deployment with Windows 7 build. AD administration Office 365/Outlook testing on
batch users 1/2 nd line post deployment issues. Lync 2010 AD Admin SCCM software
deployment /image builds, I pads, I phone Mac PC's.
Marketing Metrix April 2014 to April 2015 1st/2nd/3rd line BAU support Remote assistance
over 12 hour shift Windows XP/7 Microsoft Office Suite incl Office 365/Outlook moves and changes.
App centre 6.0.0.0 Exchange 2010 Windows server 2003 AD administration New Vault
Backup ADIC i500 Spectra IBM technologies
Estee Lauder, London W1 April 2015 to July 2015 Laptop rollout project Administration and
planning of 250 new laptops to office and field based users, build and configure HP hardware / software deployment with Windows 7 build. AD administration Office 365/Outlook testing on
batch users 1/2 nd line post deployment issues. Lync 2010 AD Admin SCCM software
deployment /image builds, I pads, I phone Mac PC's.
Marketing Metrix April 2014 to April 2015 1st/2nd/3rd line BAU support Remote assistance
over 12 hour shift Windows XP/7 Microsoft Office Suite incl Office 365/Outlook moves and changes.
Backup, XP, Lync, Planning, PC, Server, App, Software, Office, Testing, Hardware, Marketing, Support, Citrix, Windows, Windows server, Mac, Deployment, Exchange, Office 365, Administration
2013 - 2014
job
IT Contractor/Project Work
BAML.
May 2013 - April 2014 BAU - 1st 2nd/3rd line support of 600 users Trading floor
applications Bloomberg/Reuters Windows XP/7 Microsoft Office Suite Hardware/software
upgrades/ fault diagnosis Software distribution Tivoli/SCCM VPN setup and support Cisco IP
phones and Avaya systems AD admin. VIP support Group Policy for new builds, software
installations and file security/distribution groups Dameware Windows 7 rollout project. Liaise
with Managers/users to push out 10/15 laptops and desktops per day. Laptop builds and maintenance Dell/HP Post Migration BAU floor walking fault resolution and knowledge
gathering Testing of Office 365 for specific users/groups Mobile phone support / hand held
devices Additional duties involving Desktop support BAU XP/Windows 7 both post migration and XP problems Reuters/Bloomberg set up and admin
applications Bloomberg/Reuters Windows XP/7 Microsoft Office Suite Hardware/software
upgrades/ fault diagnosis Software distribution Tivoli/SCCM VPN setup and support Cisco IP
phones and Avaya systems AD admin. VIP support Group Policy for new builds, software
installations and file security/distribution groups Dameware Windows 7 rollout project. Liaise
with Managers/users to push out 10/15 laptops and desktops per day. Laptop builds and maintenance Dell/HP Post Migration BAU floor walking fault resolution and knowledge
gathering Testing of Office 365 for specific users/groups Mobile phone support / hand held
devices Additional duties involving Desktop support BAU XP/Windows 7 both post migration and XP problems Reuters/Bloomberg set up and admin
Office 365, Cisco, Windows, Security, Support, Hardware, Testing, Office, Software, XP, UP
2011 - 2012
job
IT Contractor
UBS.
April 2011 to April 2012 Working on global rollout of Windows 7 - co ordination of
activities Follow the Sun deployment and support AD group policy and manual upload of software. Upgraded office 2007/10 admin - liaising with software licensing teams and UAT
Global Problem Manager - Liaise with all the rollout teams Americas APAC EMEA (3 to 4 team members per region) Each team to create and implement a global problem
management solution, with the aim to substantially reduce project downtimes through Ongoing
planning for further rollouts to other areas of the business - EMEA APAC Americas.
activities Follow the Sun deployment and support AD group policy and manual upload of software. Upgraded office 2007/10 admin - liaising with software licensing teams and UAT
Global Problem Manager - Liaise with all the rollout teams Americas APAC EMEA (3 to 4 team members per region) Each team to create and implement a global problem
management solution, with the aim to substantially reduce project downtimes through Ongoing
planning for further rollouts to other areas of the business - EMEA APAC Americas.
Deployment, Management, Windows, Support, Office, Software, Planning, Manager
2010 - 2011
job
IT Contractor
Marketing Metrix.
walk up meeting point for all
IT issues whenever required. Project work - moves and changes Upgrades rollouts
IT issues whenever required. Project work - moves and changes Upgrades rollouts
It, MS office, Office 365, Installation of IT systems, It administrator
2006 - 2009
job
IT Contractor
Bank Of America.
BAU 12 hour shift Small project support and monitoring Backup duties Reuters
/Bloomberg general support issues/configuration of new users/troubleshooting -
Remote tools Dameware NetMeeting Fidessa Swift Global One and other banking
applications. HP and Dell hardware
Summary of Previous Contracts Oct 2005 - Feb 2006 Barclays
Stockbrokers Croydon April 2005 - Sep 2005 Citigroup Cabot Square
Canary Wharf London E14 Aug 2003 - April 2005 Morgan Stanley 25 Cabot
Square London E14 Feb 2003 - Aug 2003 MORI 79-81 Borough High
Street London SE1 July 2002 - Jan 2003 UBS Warburg London EC1 April 2001 - June 2002 ENRON London SW1
/Bloomberg general support issues/configuration of new users/troubleshooting -
Remote tools Dameware NetMeeting Fidessa Swift Global One and other banking
applications. HP and Dell hardware
Summary of Previous Contracts Oct 2005 - Feb 2006 Barclays
Stockbrokers Croydon April 2005 - Sep 2005 Citigroup Cabot Square
Canary Wharf London E14 Aug 2003 - April 2005 Morgan Stanley 25 Cabot
Square London E14 Feb 2003 - Aug 2003 MORI 79-81 Borough High
Street London SE1 July 2002 - Jan 2003 UBS Warburg London EC1 April 2001 - June 2002 ENRON London SW1
Swift, Banking, Support, Backup, Hardware, Monitoring, Contracts
My education
2015
-
2016
Code Institute
n/a, Front end web development
n/a, Front end web development
1993
-
1994
Luton University
PgDip, Analytical Chemistry
PgDip, Analytical Chemistry
1987
-
1990
Qualifications Leeds University
BSc Hon, Biotechnology
BSc Hon, Biotechnology
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