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Organised PA & Project Manager
Kiran Mughal
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly motivated and personable PA. As a poised and striving individual, I am well organised, proficient and a competent problem solver. Excellent communicator and forward planner with a passion for delivering results. Previous roles trained me to be extremely reliable, hard-working, determined and calm under high pressure. I relish a challenge and working using own initiative, will make a valuable member to any team. My versatile work history has made me a chameleon, enabling me to learn and adapt new skills in changing environments. I anticipate and deal with issues before they arise. Aim to make my principles life seamless so they do not have to stress about the details.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - 2018
job
PA/Admin Support
City West Homes.
This was a fixed term role supporting the Head of Contact Centre & Customer Services and the Contact Centre Manager with various duties:
• Involvement in various customer service projects as part of contact centre upgrade
• Drafting replies for the complaints team on behalf of the Head of Customer Service to customers and local MP's
• Liaised with complaints team manager in resolving high profile replies on behalf of Head of Customer Services and tracked the progress of each case
• Worked closely with the customer service team manager and the team to improve responses
• Monitoring and flagging urgent emails coming in from various inboxes
• Managing diaries and meeting rooms
• All meeting arrangements and preparations of documents for meetings & taking actions during meetings
• Helped in organising various events and attended meetings to feed back to managers
• In charge of new employee inductions including H&S procedures for a short period
• Pitched new ideas and helped with the upgrade of the IVR process; which were used in stage 1 and 2 of the update
• Provided support to various managers with ad hoc projects and duties as well as handling calls
• Initiated changes to some facilities and H&S processes
• Initiated changes to Starters processes; induction forms, desk policy, new system to track Fobs and lockers
• Raised Purchase Orders when needed
• Helped with organising rewards for employee incentives
• Involvement in various customer service projects as part of contact centre upgrade
• Drafting replies for the complaints team on behalf of the Head of Customer Service to customers and local MP's
• Liaised with complaints team manager in resolving high profile replies on behalf of Head of Customer Services and tracked the progress of each case
• Worked closely with the customer service team manager and the team to improve responses
• Monitoring and flagging urgent emails coming in from various inboxes
• Managing diaries and meeting rooms
• All meeting arrangements and preparations of documents for meetings & taking actions during meetings
• Helped in organising various events and attended meetings to feed back to managers
• In charge of new employee inductions including H&S procedures for a short period
• Pitched new ideas and helped with the upgrade of the IVR process; which were used in stage 1 and 2 of the update
• Provided support to various managers with ad hoc projects and duties as well as handling calls
• Initiated changes to some facilities and H&S processes
• Initiated changes to Starters processes; induction forms, desk policy, new system to track Fobs and lockers
• Raised Purchase Orders when needed
• Helped with organising rewards for employee incentives
SoMe, Customer service, Service, Support, Monitoring, Manager, ON, Processes
2017 - 2017
job
Executive as well as matters relating to facilities
IXICO.
August - Sep 2017
Provided temporary cover for annual leave April to May 2017 and was called back again. Looking after the CEO and one other Executive as well as matters relating to facilities:
• Answering all in coming calls and welcoming guests
• Supporting the CEO, CFO and CTO with diaries
• Travel arrangements for the senior team across different time zones
• Creating reports for senior team for meetings and presentations
• Taking minutes during meetings and producing other ad hoc reports and presentations
• Booking meeting rooms and lunches for senior team
• Organising staff meetings
• In charge of Health & Safety and new employee inductions
• Managing staff's security fobs, updating employee records on company database and keeping track of their daily movements
Provided temporary cover for annual leave April to May 2017 and was called back again. Looking after the CEO and one other Executive as well as matters relating to facilities:
• Answering all in coming calls and welcoming guests
• Supporting the CEO, CFO and CTO with diaries
• Travel arrangements for the senior team across different time zones
• Creating reports for senior team for meetings and presentations
• Taking minutes during meetings and producing other ad hoc reports and presentations
• Booking meeting rooms and lunches for senior team
• Organising staff meetings
• In charge of Health & Safety and new employee inductions
• Managing staff's security fobs, updating employee records on company database and keeping track of their daily movements
Database, Security, Cto, CFO, Ceo, Health, Safety, Booking
2017 - 2017
job
Supported the CEO
EA.
two Senior Executives and the Executive Board for a global engineering, design and sustainable solutions company:
• Primary support to the CEO: Extensive diary management using Outlook - this includes scheduling meetings, private appointments, restaurant bookings, events, extensive travel plans, managing expenses, handling confidential documents and any other private or professional support requests
• Providing diary and ad hoc support to two Senior Executives
• Providing support to HR team Exec and Facilities manager using the company database
• Managing all board meetings - organising the various boards with the individual chairs, producing agendas, minute taking and in charge of all documentation needed
• Frist point of contact for the CEO
• Approving and recording all Senior Executives and immediate staff holiday requests
• Managing the Senior team's ad hoc requests
• Keeping records on file following company procedures
• Raising Purchase Orders for expenses and liaising closely with the finance team to keep records up to date
• Primary support to the CEO: Extensive diary management using Outlook - this includes scheduling meetings, private appointments, restaurant bookings, events, extensive travel plans, managing expenses, handling confidential documents and any other private or professional support requests
• Providing diary and ad hoc support to two Senior Executives
• Providing support to HR team Exec and Facilities manager using the company database
• Managing all board meetings - organising the various boards with the individual chairs, producing agendas, minute taking and in charge of all documentation needed
• Frist point of contact for the CEO
• Approving and recording all Senior Executives and immediate staff holiday requests
• Managing the Senior team's ad hoc requests
• Keeping records on file following company procedures
• Raising Purchase Orders for expenses and liaising closely with the finance team to keep records up to date
Design, Database, Management, Finance, Engineering, Support, Ceo, Manager, UP
2015 - 2017
job
EA to assist her and the CEO
Corniche Group.
June 2015 - March 2017
This was a very busy and refreshingly challenging role in a private boutique family office working with a small close-knit team. I worked alongside an EA to assist her and the CEO with business and family matters. I also supported the rest of the senior team with work pertaining to their own departments and assisted with HR and Facilities. My role also entailed covering contract staff and business based travel. Tasks were unique, vast and varied:
• Provided daily support to the CEO, EA and senior department heads
• Handling and screening calls for the senior team only
• Maintained stationary stock and other ad hoc items for the CEO
• Extensive diary management using Outlook - this includes scheduling meetings, private appointments, restaurant bookings, events, gym sessions, organising catering, extensive travel plans and any other unique requests
• Assisted Film Production Executive, IT/MSFF and Finance manager with various projects
• Produced reports, agenda, minute taking and power point for meetings and events
• Travel arrangements including booking flights, cars, hotels, restaurants for the CEO, his family, friends and office staff
• Created detailed travel itineraries and packs with visa documentation and relevant currency
• Liaised with concierge services, private and charter flight agents to ensure all requests are met
• Regular coordination with in-house and contract drivers regarding transfers
• Produced daily schedules for office and household staff
• Assisted the EA with all arising HR issues; managing employee records, inductions, H&S and all facility issues
• Acted as a project coordinator and liaison with interior designers, landscaping services, electricians, plumbers and carpenters for private properties and offices
• Attended meetings on behalf of the senior team when needed
• Organising events as and when required, ensuring event tickets are collected and distributed and guest lists are 100% accurate at all times
• Keeping track of expenses for projects and travel
• Travelling to the Monaco offices to assist with matters there (for 4 months, I was covering matters in both Monaco and London)
• Assisted the new Monaco based PA as and when needed
• Helped with Christmas lists on Excel and organising of gifts
• Maintaining the DVD and Book stock required for the offices and keeping a record on file of all film projects
• In charge of all matters relating to the Arsenal and Twickenham Executive Boxes
• Worked from home out of hours as and when required
This was a very busy and refreshingly challenging role in a private boutique family office working with a small close-knit team. I worked alongside an EA to assist her and the CEO with business and family matters. I also supported the rest of the senior team with work pertaining to their own departments and assisted with HR and Facilities. My role also entailed covering contract staff and business based travel. Tasks were unique, vast and varied:
• Provided daily support to the CEO, EA and senior department heads
• Handling and screening calls for the senior team only
• Maintained stationary stock and other ad hoc items for the CEO
• Extensive diary management using Outlook - this includes scheduling meetings, private appointments, restaurant bookings, events, gym sessions, organising catering, extensive travel plans and any other unique requests
• Assisted Film Production Executive, IT/MSFF and Finance manager with various projects
• Produced reports, agenda, minute taking and power point for meetings and events
• Travel arrangements including booking flights, cars, hotels, restaurants for the CEO, his family, friends and office staff
• Created detailed travel itineraries and packs with visa documentation and relevant currency
• Liaised with concierge services, private and charter flight agents to ensure all requests are met
• Regular coordination with in-house and contract drivers regarding transfers
• Produced daily schedules for office and household staff
• Assisted the EA with all arising HR issues; managing employee records, inductions, H&S and all facility issues
• Acted as a project coordinator and liaison with interior designers, landscaping services, electricians, plumbers and carpenters for private properties and offices
• Attended meetings on behalf of the senior team when needed
• Organising events as and when required, ensuring event tickets are collected and distributed and guest lists are 100% accurate at all times
• Keeping track of expenses for projects and travel
• Travelling to the Monaco offices to assist with matters there (for 4 months, I was covering matters in both Monaco and London)
• Assisted the new Monaco based PA as and when needed
• Helped with Christmas lists on Excel and organising of gifts
• Maintaining the DVD and Book stock required for the offices and keeping a record on file of all film projects
• In charge of all matters relating to the Arsenal and Twickenham Executive Boxes
• Worked from home out of hours as and when required
Ceo, ON, Manager, Booking, Production, Power, Interior, Office, Coordinator, Excel, Support, It, Finance, Management, Movie, Event, REST
2004 - 2015
job
Receptionist/ Admin Support
Philip Ross Solicitors.
Key Part Time Roles & Temporary Work History 2004 - 2015: Below are some of the key employers who I worked with on a full or part time basis and or called me for regular temping work whilst I finished my degree.
Receptionist/ Admin Support - Philip Ross Solicitors
I had overall responsibility of the following:
• Diary management using Outlook
• Dealing with all incoming calls and queries and refreshments for clients
• Greeting clients and confirming their bookings
• Managing appointments for a number of senior partners
• Receiving post, DX and courier for mail room for distribution
• Booking meeting rooms and ensuring they were kept tidy
• Providing administrative support to the legal secretaries
• Monitoring and logging all visitors and employees entering and leaving the premises
Receptionist/ Admin Support - Lucas McMullan Jacobs Solicitors
I provided cover which required some traveling on weekends to assist solicitors at property launches similar to that of Galliard Homes. Duties were vast and varied and required strict confidentiality and discretion:
• Answered and screened telephone calls & conducted all duties in a timely manner
• Greeted clients and handled routine client matters as requested whilst covering reception at all times
• Coordinated appointments, meetings, conferences and travel arrangements local and international
• Edited, finalized, copied and distributed documents to clients, lawyers and staff
• Proof read to ensure accuracy of copy, grammar, punctuation and syntax on documents
• Setup and maintained electronic files in accordance with the Firm's filing procedures
• Maintained refreshments for meeting rooms and the team
• Organised delivery of all post and courier services
Receptionist - Al Jazeera
I provided cover on a number of occasions for front of house for a very busy office and well-known News production channel. Duties were varied and interesting:
• Taking care of all inbound calls using Mitel switchboard
• Greeting clients and guests for the News and other programs
• Arranging transport bookings for guests, clients and all staff
• Producing spreadsheets using Excel for all transport, DX and courier bookings
• Liaising with the Doha office regarding all arrangements for receiving guests
• Booking courier service and special pick-ups and drop offs
• Received and prepared post, DX and courier for distribution and outgoing collection
• Monitoring and logging all visitors entering and leaving the premises
• Logged all franked post and cab bookings using Excel on a daily basis
Receptionist/ Admin Support - Philip Ross Solicitors
I had overall responsibility of the following:
• Diary management using Outlook
• Dealing with all incoming calls and queries and refreshments for clients
• Greeting clients and confirming their bookings
• Managing appointments for a number of senior partners
• Receiving post, DX and courier for mail room for distribution
• Booking meeting rooms and ensuring they were kept tidy
• Providing administrative support to the legal secretaries
• Monitoring and logging all visitors and employees entering and leaving the premises
Receptionist/ Admin Support - Lucas McMullan Jacobs Solicitors
I provided cover which required some traveling on weekends to assist solicitors at property launches similar to that of Galliard Homes. Duties were vast and varied and required strict confidentiality and discretion:
• Answered and screened telephone calls & conducted all duties in a timely manner
• Greeted clients and handled routine client matters as requested whilst covering reception at all times
• Coordinated appointments, meetings, conferences and travel arrangements local and international
• Edited, finalized, copied and distributed documents to clients, lawyers and staff
• Proof read to ensure accuracy of copy, grammar, punctuation and syntax on documents
• Setup and maintained electronic files in accordance with the Firm's filing procedures
• Maintained refreshments for meeting rooms and the team
• Organised delivery of all post and courier services
Receptionist - Al Jazeera
I provided cover on a number of occasions for front of house for a very busy office and well-known News production channel. Duties were varied and interesting:
• Taking care of all inbound calls using Mitel switchboard
• Greeting clients and guests for the News and other programs
• Arranging transport bookings for guests, clients and all staff
• Producing spreadsheets using Excel for all transport, DX and courier bookings
• Liaising with the Doha office regarding all arrangements for receiving guests
• Booking courier service and special pick-ups and drop offs
• Received and prepared post, DX and courier for distribution and outgoing collection
• Monitoring and logging all visitors entering and leaving the premises
• Logged all franked post and cab bookings using Excel on a daily basis
Excel, Receptionist, SoMe, Management, Service, Reception, Support, Monitoring, Office, International, Production, Booking, ME
My education
n/a
Secondary, N/a
Secondary, N/a
University of East London
Bachelors, Media and Cultural Studies (Minor in Photography)
Bachelors, Media and Cultural Studies (Minor in Photography)
Newham College
Hndhncorequivalent, Fashion and Textiles
Hndhncorequivalent, Fashion and Textiles
Parsons Junior High School
N/a, N/a
N/a, N/a
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