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jobs
Lee Murphy
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
German
Good
English
Fluently
French
Good
Ready for
My experience
2018 - ?
freelance
Freelance Trainer/Data Analyst/Digital Coach
Freeformers Ltd.
• Working with Freeformers Ltd delivering activation days for organisations such as HMCTS, Tesco, University of Bath and HEE /NHS to their digital champions who will then go and increase the digital confidence of their colleagues.
• Working with Cyntergy on various IT training projects for Soho House and IHG.
• Working with Swan Digital to introduce Office 365 to their staff and customers, providing training and support during implementation.
• Working with Cyntergy on various IT training projects for Soho House and IHG.
• Working with Swan Digital to introduce Office 365 to their staff and customers, providing training and support during implementation.
Office 365, Training, It, Implementation, Support, Analyst, Coach, Office, Go
2018 - 2018
job
Senior IT Trainer
Slater Gordon Ltd.
• Design and new deliver starter induction
• Learn and train case management software _ Mattersphere and BigHanddictatiob software
• Write and deliver on Microsoft Office Suite - Word, Excel and Powerpoint to Intermediate level on a daily basis in London and at regional offices as required
• Prepared training plans, powerpoint slides to accompany training and user guides for the above - 60 min sessions for Word and PowerPoint, 90 mins each for Excel levels.
• Management of a junior trainer based in Manchester
• Report to L&D Manager and team leaders of training given on a weekly basis, and reports for training
• Learn and train case management software _ Mattersphere and BigHanddictatiob software
• Write and deliver on Microsoft Office Suite - Word, Excel and Powerpoint to Intermediate level on a daily basis in London and at regional offices as required
• Prepared training plans, powerpoint slides to accompany training and user guides for the above - 60 min sessions for Word and PowerPoint, 90 mins each for Excel levels.
• Management of a junior trainer based in Manchester
• Report to L&D Manager and team leaders of training given on a weekly basis, and reports for training
Design, Excel, Powerpoint, Training, Word, Management, It, Office, Software, Manager
2017 - 2018
freelance
Freelance Trainer
Omnico / Cyntergy Group.
• Make initial contact with assigned property, using info downloaded from Sharepoint
• Following preset training schedule, provide training on POS tills, for Retail, Catering and Admissions Departments for groups between 1 and 15, with Powerpoint and backup training plans
• Provide floorwalking/support during 2 or 3 Go Live days
• Complete small group sessions on Safe Reconciliation and Banking following Tills installation
• Conduct a handover meeting with Managers and Department Heads following tills training and installation
• Complete necessary paperwork and upload to Sharepoint
• Following preset training schedule, provide training on POS tills, for Retail, Catering and Admissions Departments for groups between 1 and 15, with Powerpoint and backup training plans
• Provide floorwalking/support during 2 or 3 Go Live days
• Complete small group sessions on Safe Reconciliation and Banking following Tills installation
• Conduct a handover meeting with Managers and Department Heads following tills training and installation
• Complete necessary paperwork and upload to Sharepoint
Powerpoint, Retail, Training, SharePoint, Banking, Safe, Support, Pos, Backup, Go
2007 - 2017
job
Management Co-ordinator/Internal Recruiter/Trainer
RTE Ltd.
* Organise, track and undertake personnel recruitment and selection training and requirements, including Induction and ongoing training.
* Training of foreign agents on in house processes and equipment
* Assist in implementation of company health and safety system according to IOSH standards.
* Manage HR issues and keep current with up to date legal requirements.
* Devise and implement process changes where applicable and deemed necessary
* Organise & attend Management meetings, be responsible for the minute generation and follow-up of all outstanding actions. Report progress to the MD on a weekly basis.
* Audit on a monthly basis to ISO9001:2008 standard and follow up all outstanding actions from internal and external quality audits to ensure compliance.
* Assist with sales and marketing initiatives, in-house and external where required.
* Provide organisational assistance to the MD and management team.
* Training of foreign agents on in house processes and equipment
* Assist in implementation of company health and safety system according to IOSH standards.
* Manage HR issues and keep current with up to date legal requirements.
* Devise and implement process changes where applicable and deemed necessary
* Organise & attend Management meetings, be responsible for the minute generation and follow-up of all outstanding actions. Report progress to the MD on a weekly basis.
* Audit on a monthly basis to ISO9001:2008 standard and follow up all outstanding actions from internal and external quality audits to ensure compliance.
* Assist with sales and marketing initiatives, in-house and external where required.
* Provide organisational assistance to the MD and management team.
Marketing, Training, Audit, Management, Sales, Compliance, Recruitment, Recruiter, Implementation, Health, Safety, Audit, UP, Processes
2002 - 2005
job
Training Manager
unknown.
• Setting up of in house training department
• Training needs analysis
• Introduction of UK/Europe wide Corporate Induction
• E-learning and VC training for all new overseas staff
• Management of 3 internal trainers (1 in Australasia) and 2 external trainers
• P&L and Budget responsibility
• Overseas and regional training visits on a weekly basis with overnight stays
• Writing Management Assessment Course
• Writing training courses on customer service, interviewing and sales skills
• Writing management training course
IT Trainer
• Training of all new starters on in house recruitment software (CV Plus)
• Training of existing staff where necessary on CV Plus
• Rollout of new versions
• Conversion training for all staff, by division
• Microsoft Office training when required
• Helpdesk calls for CV Plus and MS Office queries
• Training staff on in house systems, Intranet, MIS etc.
• Training needs analysis
• Introduction of UK/Europe wide Corporate Induction
• E-learning and VC training for all new overseas staff
• Management of 3 internal trainers (1 in Australasia) and 2 external trainers
• P&L and Budget responsibility
• Overseas and regional training visits on a weekly basis with overnight stays
• Writing Management Assessment Course
• Writing training courses on customer service, interviewing and sales skills
• Writing management training course
IT Trainer
• Training of all new starters on in house recruitment software (CV Plus)
• Training of existing staff where necessary on CV Plus
• Rollout of new versions
• Conversion training for all staff, by division
• Microsoft Office training when required
• Helpdesk calls for CV Plus and MS Office queries
• Training staff on in house systems, Intranet, MIS etc.
Writing, Budget, MS office, Training, E-learning, Customer service, Management, Sales, Service, Recruitment, It, Office, Software, Assessment, UP, Manager
2001 - 2002
job
Specialist
Holidays Group.
Redundancy due to departmental re structure
IT Trainer
• Training Analysis of all staff
• Preparation of all course materials
• Training of all staff on Microsoft Office products
• Learning in house reservation systems and training staff when required on these systems
• Setting up and delivering of weekly Induction Course for all new starters to the company
• Travel to other sites in the UK and training staff as required
• Travel to overseas offices to train staff as required, as well as undertaking training of overseas seasonal staff
Intuition Training
IT Trainer
• Training Analysis of all staff
• Preparation of all course materials
• Training of all staff on Microsoft Office products
• Learning in house reservation systems and training staff when required on these systems
• Setting up and delivering of weekly Induction Course for all new starters to the company
• Travel to other sites in the UK and training staff as required
• Travel to overseas offices to train staff as required, as well as undertaking training of overseas seasonal staff
Intuition Training
Training, It, Office, UP
2001 - 2001
freelance
Freelance Trainer
unknown.
• Training Railtrack staff at Euston on conversion from Windows 3.11 to NT4
• Desk visits to check for seamless migration of data
• Floorwalking following training
• Desk visits to check for seamless migration of data
• Floorwalking following training
Training, Windows
1998 - 2000
job
Regional Technology Trainer
Lincoln Financial Group.
• Supervision of a small regional team of trainers, based in Nottingham, Liverpool and Bristol, ensuring that their diaries were full, and any training or personal issues were resolved.
• Training all head office, help desk and branch staff on all systems, including those in house, which included Sage for Payroll and help desk/call centre systems as well as Microsoft Office 97 and 2000 and MS Mail/Exchange
• Management of the Conversion training from Windows 3.11 to NT4 project, with special attention to their upgrade to Outlook, as well as delivering the necessary training.
• Training sales advisers on company supplied laptops on Point of Sale Systems, general use of their laptops and maintaining a client database compliant with the Data Protection Act as well as the Personal Investment Authority guidelines.
• Internet installation and usage of the company extranet site
• Preparation of Training Needs Analysis, collating and formatting data to arrange suitable training courses and workshops
• Formulating training delivery, and preparing course notes, user guides and any other relevant documentation.
• Travel to 16 regional offices in London and South East on a regular basis to undertake one to one and classroom training where appropriate, and further afield to Scotland and the North if applicable.
• Training all head office, help desk and branch staff on all systems, including those in house, which included Sage for Payroll and help desk/call centre systems as well as Microsoft Office 97 and 2000 and MS Mail/Exchange
• Management of the Conversion training from Windows 3.11 to NT4 project, with special attention to their upgrade to Outlook, as well as delivering the necessary training.
• Training sales advisers on company supplied laptops on Point of Sale Systems, general use of their laptops and maintaining a client database compliant with the Data Protection Act as well as the Personal Investment Authority guidelines.
• Internet installation and usage of the company extranet site
• Preparation of Training Needs Analysis, collating and formatting data to arrange suitable training courses and workshops
• Formulating training delivery, and preparing course notes, user guides and any other relevant documentation.
• Travel to 16 regional offices in London and South East on a regular basis to undertake one to one and classroom training where appropriate, and further afield to Scotland and the North if applicable.
Training, Exchange, Database, Management, Sales, Windows, Technology, Workshops, Data protection, Supervision, Office, Internet
1998 - 1998
freelance
Freelance Trainer
Rivertrace Engineering.
Conversion training for all staff to MS Office 97 from Office 4.1 (this involved around 30 staff from engineers to middle and upper management)
MS office, Training, Management, Office
1996 - 1998
job
Personnel and Training Manager
Belgian Luxembourg Chamber of Commerce.
• Maintenance and training on all systems, including the in house network, updating and upgrading of equipment where necessary. This also extended to the Belgian Embassy in London.
• Setting up of systems and conversion training to Windows '95 from 3.11, both at the Chamber and at the Belgian Embassy as they did not have any IT training staff.
• Training on the systems for all staff as well as new entrants and foreign students on placement.
• Personnel issues including the overseeing of the payroll administration for the staff and for contracted Belgian companies that have UK employees on a fee charged basis.
• Setting up of systems and conversion training to Windows '95 from 3.11, both at the Chamber and at the Belgian Embassy as they did not have any IT training staff.
• Training on the systems for all staff as well as new entrants and foreign students on placement.
• Personnel issues including the overseeing of the payroll administration for the staff and for contracted Belgian companies that have UK employees on a fee charged basis.
Administration, Training, Windows, Network, It, UP, Manager
1995 - 1996
temp
Maternity Contract
UMDS.
Course Administrator
• Complete re organisation of the MSc course in Mental Health Studies, as well as the day to day running of the course, with some 200-250 students on an annual or biannual basis.
• I was also responsible for the introduction of a computer system to automate the application and registration process.
• Complete re organisation of the MSc course in Mental Health Studies, as well as the day to day running of the course, with some 200-250 students on an annual or biannual basis.
• I was also responsible for the introduction of a computer system to automate the application and registration process.
SoMe, Health, Organization, Administrator
1993 - 1995
job
Sales Administrator
Tomorrows Solutions.
As this was a new company, we all did a bit of everything from the setting up of all systems including Petty Cash, Purchasing, Sales, Packing and Marketing
Marketing, Sales, Administrator, UP
1990 - 1993
job
Systems Support Administrator
Northamber Plc.
• Day to day support of the in house network and its 250 users.
• Induction training of new entrants and arranging training for existing staff.
• I also worked for one of the directors and was responsible for resolving troubleshooting issues as the new system became live in the company
• Induction training of new entrants and arranging training for existing staff.
• I also worked for one of the directors and was responsible for resolving troubleshooting issues as the new system became live in the company
Training, Network, Support, Administrator
1984 - 1990
job
Cabin Staff
Virgin Atlantic Airways.
Cabin Crew
1980 - 1984
job
Cabin Staff
Libyan Arab Airlines.
Cabin crew
My education
1974
-
1980
Coombe Girls School
Olevels, English x 3 (Minor in Maths, Geography, German, French, Commerce)
Olevels, English x 3 (Minor in Maths, Geography, German, French, Commerce)
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