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jobs
Chloe Read
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
German
Good
English
Fluently
Ready for
My experience
2019 - 2020
job
Receptionist
Harmony Hotel Sonnschein.
Responsibilities:
• Confirming holiday bookings from travel companies across several countries
• Managing bookings and rooming lists
• Dealing with any problems that arise during a guest's stay
• Managing check in and check out; creating an excellent first and last impression for the hotel
• Using excellent local knowledge and providing recommendations to enhance holidays
• Being flexible and assisting in other areas of the hotel, such as the restaurant
• Confirming holiday bookings from travel companies across several countries
• Managing bookings and rooming lists
• Dealing with any problems that arise during a guest's stay
• Managing check in and check out; creating an excellent first and last impression for the hotel
• Using excellent local knowledge and providing recommendations to enhance holidays
• Being flexible and assisting in other areas of the hotel, such as the restaurant
Receptionist
2017 - 2019
job
Resort Rep
Crystal Ski (TUI).
I worked as a Rep in Austria for the UK's largest and leading ski travel company as a part of a small in-resort team. The resort received up to 350 arrivals each week. During these seasons abroad I taught myself German
Responsibilities:
• Meeting weekly sales targets for ski essentials and apres ski events, run by myself and the in-resort team
• Meeting with local suppliers to arrange events and negotiate commission rates
• Dealing and assisting with any and all problems that may arise during a guest's holiday. This ranges anything from serious injury to delayed flights and transport to issues with the hotels
• Running a weekly 'welcome meeting' to provide guests with essential information, local knowledge to enhance their holidays, and promote apres events and 'ski essential' items
• Liaising with the hoteliers to ensure weekly arrivals are greeted and promptly checked in
• Assisting with transfer buses and arrivals at the airport every week, and dealing with problems that arise at the airport such as delays and lost and damaged luggage
Responsibilities:
• Meeting weekly sales targets for ski essentials and apres ski events, run by myself and the in-resort team
• Meeting with local suppliers to arrange events and negotiate commission rates
• Dealing and assisting with any and all problems that may arise during a guest's holiday. This ranges anything from serious injury to delayed flights and transport to issues with the hotels
• Running a weekly 'welcome meeting' to provide guests with essential information, local knowledge to enhance their holidays, and promote apres events and 'ski essential' items
• Liaising with the hoteliers to ensure weekly arrivals are greeted and promptly checked in
• Assisting with transfer buses and arrivals at the airport every week, and dealing with problems that arise at the airport such as delays and lost and damaged luggage
Sales, UP
2015 - 2017
job
Bar Staff
The Royal Blenheim.
I worked as a bar server at a busy Oxford pub. My responsibilities included bar service, assisting with day to day operations, and supervising shifts in the absence of management. The job required me to be hard working and dedicated due to balancing a full time job and University work. I developed my customer service, inter-personal, and organisational skills to a high level.
Operations, Customer service, Management, Service, Server, ME
2014 - 2015
temp
Representative
University I volunteered.
During my second year at University I volunteered as a representative for Karnival. During this time myself and a team of 4 raised over £32,000 for various charities, contributing to an overall £1.6 million raised by teams from across the University.
2011 - 2014
freelance
Volunteer
Riding for the Disabled.
I volunteered with the RDA for several years. This role required a huge amount of adaptability due to the number of different disabilities and needs of the children. RDA continues to be a cause close to my heart and I am still involved with the charity.
2012 - 2012
job
English Teacher
Voluntary Work.
I volunteered as an English teacher in Zanzibar. I taught children aged 5-8 with little to no previous experience of English.
My education
am a University of Nottingham
Bachelors, Sales, planning (Minor in Management)
Bachelors, Sales, planning (Minor in Management)
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