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Project Manager
Michael Kirby
,
Chippling Norton, United Kingdom
Experience
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I'm offering
I have spent the past fifteen years successfully procuring and then implementing enterprise wide software systems including ERP, P2P, CRM, PSA, Salesforce, FFA and customised COTS systems for prestigious clients including Audley Travel, McNicholas, Debenhams, DTI, Direct Line, Newton Europe, The Football Association, Ascot Racecourse and The Jockey Club.
Working in a Prince2 framework, often on multiple simultaneous projects, and using both agile and waterfall methodologies I’ve successfully led internal, external (including off-shore) teams to deliver the desired on-time, within budget, result and ensure stakeholder satisfaction with full project responsibility. I have also undertaken business analysis and change management tasks using workshops to elicit and resolve matters efficiently.
My extensive project skills, learnt and developed from many years’ practical experience, when taken with the qualifications I have gained (most recently Agile PM), Change Management, Lean Six Sigma Green Belt, and MSP Practitioner to add to my Prince 2 Practitioner, Itil and business analysis certification) give me a solid grounding, frameworks and tool-set to work with.
Working in a Prince2 framework, often on multiple simultaneous projects, and using both agile and waterfall methodologies I’ve successfully led internal, external (including off-shore) teams to deliver the desired on-time, within budget, result and ensure stakeholder satisfaction with full project responsibility. I have also undertaken business analysis and change management tasks using workshops to elicit and resolve matters efficiently.
My extensive project skills, learnt and developed from many years’ practical experience, when taken with the qualifications I have gained (most recently Agile PM), Change Management, Lean Six Sigma Green Belt, and MSP Practitioner to add to my Prince 2 Practitioner, Itil and business analysis certification) give me a solid grounding, frameworks and tool-set to work with.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
job
Project Manager
Audley Travel Limited.
Project Manager, Manager
2017 - 2019
job
Project Manager
Ascot Racecourse.
Ascot Racecourse is the UK’s most prestigious horse racing venue, owned by HM the Queen, hosting Royal Ascot, as well as providing conference and banqueting facilities throughout the year. Approached by Ascot to lead the implementation of a Green 4 Solutions ‘Go’ ticketing and CRM implementation based upon Microsoft Dynamics CRM 2015, hosted on the Azure platform using Prince2 methodology. Reviewed system customisation to better meet Ascot’s needs. Analysed data migration and consolidation from Enta, Optimo and other internal systems, to secure full integration with financial and third-party systems. Took responsibility for budgets, risk and resourcing. The new system had to encompass CRM, sales support, ticketing, membership, Royal Enclosure, fine dining, banqueting and conference management capabilities.
• Full project management control with responsibility for all aspects of the project including scope, risk, budgeting, documentation and planning.
• Responsible for the prioritisation and progression of use cases using agile (scrum) development methods.
• Budgetary control- reduced costs by ensuring supplier invoices adhered to the contractual agreements set
• Managed the integration with multiple systems, including card sales, financial, analytical and service systems.
• Oversaw the data migration workflow using source and target system SMEs to correctly deliver the data.
• Responsible for system quality, arranging acceptance testing using internal and external resources, sharing test results using a Jira system.
• Responsible for stakeholder engagement (internal and external) and project communications
• Full project management control with responsibility for all aspects of the project including scope, risk, budgeting, documentation and planning.
• Responsible for the prioritisation and progression of use cases using agile (scrum) development methods.
• Budgetary control- reduced costs by ensuring supplier invoices adhered to the contractual agreements set
• Managed the integration with multiple systems, including card sales, financial, analytical and service systems.
• Oversaw the data migration workflow using source and target system SMEs to correctly deliver the data.
• Responsible for system quality, arranging acceptance testing using internal and external resources, sharing test results using a Jira system.
• Responsible for stakeholder engagement (internal and external) and project communications
Project Management, CRM implementation, Change management, Business strategy, Business Change Management, Integration, Software development, Budgeting, Migration
2016 - 2016
job
Project Manager
Newton Europe.
Newton Europe is a highly successful consultancy business providing services to healthcare, retail, naval, construction and other industries. Recruited to lead a Salesforce professional services automation project using FinancialForce ERP to transform and consolidate business activities from the planning and scheduling phases through to billing. Project managed the customisation, implementation and migration activities.
Project Manager, Retail, ERP, Automation, Salesforce, Implementation, Manager
2016 - 2016
job
Project Manager
EasyBuild Construction Software Ltd.
EasyBuild is a small software house creating ERP solutions for the construction industry. Invited to help overcome 'growing pains' by resolving matters with disgruntled customers and re-engineering processes and quality checks to ensure the problems aren't repeated. The additional attention and service these customers received helped regain their confidence in the company.
Project Manager, ERP, Service, Engineering, Software, Processes, Manager
2015 - 2016
temp
Project Manager
McNicholas.
McNicholas is a leading infrastructure services provider with revenues of £170million in 2014. Recruited to rescue a failed COTS Causeway (Vixen) ERP implementation for McNicholas's plumbing subsidiary (Wheldons). Providing BA and PM services including managing senior internal stakeholders, suppliers and customers to move the business onto the new enterprise-wide platform to very challenging timelines. In the process migrating data from legacy systems onto the new platform whilst ensuring the changes delivered business benefits to Wheldons, their partners (including multiple Housing Associations) and customers. Completed the roll-out in early 2016 with all aspects of the business now seeing the benefits of full Portable Device Accounting and customer integration, devolved management and input. Significantly improved MI and secured further efficiencies.
Project Manager, ERP, Management, Integration, Implementation, Infrastructure, Enterprise, Manager
2014 - 2015
job
Project Manager (E-commerce)
Debenhams Retail Plc.
Debenhams is a leading international, multi-channel brand with a proud British heritage which traded out of 240 stores across 28 countries worldwide. Managed multiple e-commerce projects aimed at enhancing the security of Debenhams card services. Introduced automated card reconciliation to accommodate PCI DSS.
Project Manager, E-commerce, Security, International, Manager, Financial analyst
2013 - 2014
job
PCI DSS Project Manager
Direct Line Group.
Direct Line Group is the largest retail general insurer in the UK, the number one direct motor insurer in Italy and the number three direct motor insurer in Germany. It employs over 14,000 staff and with a turnover approaching £4billion per annum. Managed multiple projects, leading a team of business analysts, architects and technical specialists as part of the Protecting Customer Card Data programme with the objective of securing PCI DSS (version 3.0) compliance for the Group.
Key projects and workstreams managed:
• PCI DSS scoping - discovering and examining 500+ applications to determine which need remediation; determining the scope of AS-IS and TO-BE environments; led a review to establish card data environments.
• Application Remediation - where contaminated data was discovered, produced Business Requirements Documents and Solution Designs to address the issue and secure the required changes once approved.
• PCI DSS policies and procedures - established ownership and compliance, gap analysis to determine necessary enhancements, reviewed later for v3.0.
• Stakeholders - responsible for monitoring third-party compliance status, securing 100% compliance.
Key projects and workstreams managed:
• PCI DSS scoping - discovering and examining 500+ applications to determine which need remediation; determining the scope of AS-IS and TO-BE environments; led a review to establish card data environments.
• Application Remediation - where contaminated data was discovered, produced Business Requirements Documents and Solution Designs to address the issue and secure the required changes once approved.
• PCI DSS policies and procedures - established ownership and compliance, gap analysis to determine necessary enhancements, reviewed later for v3.0.
• Stakeholders - responsible for monitoring third-party compliance status, securing 100% compliance.
Project Manager, Retail, Compliance, It, Monitoring, LED, Manager
2013 - 2013
job
Programme Manager
The Jockey Club.
The Jockey Club is the largest commercial group in British horseracing (the UK's second most attended sport) with its 15 racetracks hosting some of the most prestigious events in the British sporting calendar, including the Aintree Grand National, Epsom Derby and Cheltenham Festival. Around 1,800,000 people attend its events each year generating an annual turnover of £160m (2013). Successfully implemented multiple high risk, high value and politically challenging, public-facing enterprise-wide transformation projects with full responsibility throughout the full project lifecycle across multiple venues. Responsibilities included implementing the strategic vision, stakeholder engagement, requirements specification, COTS procurement (RFI, RFP), legal and financial negotiations, outsourcing, integrations, managing external suppliers, data migration, training and on to roll out and BAU. All delivered to a time-critical schedule and within budget, providing increased business capabilities and enhanced customer services.
Key projects and workstreams managed:
• MS Dynamics CRM upgrade / re-launch (rescue) / management - doubled the use of CRM for marketing by enhancing usability, increasing its speed; enhancing the data quality; introducing new training; oversaw rolling enhancements over a two-year period. Integrated CRM with hospitality and ticketing solutions; consolidated 30 data sources to one CRM system delivering a single customer view.
• E-commerce - implemented and integrated an on-line (COTS) ticketing and hospitality solution promoting up-selling and cross-selling increasing on-line sales (>5% y-o-y), reducing cost of sales, whilst giving improved services to customers. Enhanced services to internal customers. Identified new uses of the CRM to increase marketing opportunities.
• Loyalty - integrated the ticketing system with a Rewards 4 Racing loyalty system, increasing average spend.
• Financial business process re-engineering - introduced integrated e-procurement (P2P, 75% online after 2 years), e-invoice approval, consolidated 14 charts of accounts into one, rolled out virtual PDQ system. After two years the finance team had been reduced by one third in size and was delivering a better service.
• PCI DSS - achieved compliance for ticketing, call centre and PDQ sales, representing 83% of card transactions, seeking maximum compliance at minimum cost, by de-scoping where possible.
• Ticketing - gathered requirements, procured and implemented two customised enterprise-wide COTS deliveries, including data migration and enhancement, testing, training and handover to BAU. Integrated with CRM, loyalty and hospitality systems, with MS Dynamics Great Plains and SkiData access systems.
• Call centre - responsible for selecting (outsourcing) and managing call centre services, including DR planning, performance and load management, training, financial control and customer satisfaction.
• Charity - improved TJC's charity systems and use of the CRM; won a 20-fold increase in online donations.
• Assorted smaller simultaneous projects including software development (full SDLC), customised COTS application delivery, technology roll-out proof of concept and multiple system integrations.
• Head of Business Services - responsible for call centre, ticketing, CRM and marketing support, access control and e-commerce sales systems and activities.
Key projects and workstreams managed:
• MS Dynamics CRM upgrade / re-launch (rescue) / management - doubled the use of CRM for marketing by enhancing usability, increasing its speed; enhancing the data quality; introducing new training; oversaw rolling enhancements over a two-year period. Integrated CRM with hospitality and ticketing solutions; consolidated 30 data sources to one CRM system delivering a single customer view.
• E-commerce - implemented and integrated an on-line (COTS) ticketing and hospitality solution promoting up-selling and cross-selling increasing on-line sales (>5% y-o-y), reducing cost of sales, whilst giving improved services to customers. Enhanced services to internal customers. Identified new uses of the CRM to increase marketing opportunities.
• Loyalty - integrated the ticketing system with a Rewards 4 Racing loyalty system, increasing average spend.
• Financial business process re-engineering - introduced integrated e-procurement (P2P, 75% online after 2 years), e-invoice approval, consolidated 14 charts of accounts into one, rolled out virtual PDQ system. After two years the finance team had been reduced by one third in size and was delivering a better service.
• PCI DSS - achieved compliance for ticketing, call centre and PDQ sales, representing 83% of card transactions, seeking maximum compliance at minimum cost, by de-scoping where possible.
• Ticketing - gathered requirements, procured and implemented two customised enterprise-wide COTS deliveries, including data migration and enhancement, testing, training and handover to BAU. Integrated with CRM, loyalty and hospitality systems, with MS Dynamics Great Plains and SkiData access systems.
• Call centre - responsible for selecting (outsourcing) and managing call centre services, including DR planning, performance and load management, training, financial control and customer satisfaction.
• Charity - improved TJC's charity systems and use of the CRM; won a 20-fold increase in online donations.
• Assorted smaller simultaneous projects including software development (full SDLC), customised COTS application delivery, technology roll-out proof of concept and multiple system integrations.
• Head of Business Services - responsible for call centre, ticketing, CRM and marketing support, access control and e-commerce sales systems and activities.
Development, Hosting, Outsourcing, RFP, Support, Transformation, Usability & UX, Festival, Testing, Data quality, Software, Dynamics CRM, Planning, Enterprise, Online, Derby, UP, Management, CRM, Budget, Training, Software development, E-commerce, Usability, SoMe, Procurement, Marketing, Finance, Sales, Sport, Service, Technology, Engineering, Compliance
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