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Sales and service operation manager with strong MS office and communication skills
Kateřina Csoka
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
• Currently Assistant Sales and Operation Manager for student accommodation with 1200 beds. • An experienced and motivated sales and service person • The ability to work independently or within a team environment • Exceptional customer service understanding and experience • Advanced administration knowledge and experience • Ability to meet deadlines • Highly organized and efficient • Excellent Microsoft Office knowledge and experience (PC) • High degree of attention to detail • Excellent written and verbal communication skills • Experience in StarRez, TCAS, OnQ Hilton Database, COOSH & HACCP • First aid training and fire marshal training
Markets
United Kingdom
Language
German
Good
English
Fluently
Spanish
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
temp
CRM Student Accommodation
GradPad, Griffon Studios.
Ass. Sales and Operation
Manager
Manager
CRM, Sales, Manager
2016 - 2019
temp
IQ Highbury Student Accommodation
unknown.
Finsbury Park - Sales and Service Coordinator
Sales, Service, Coordinator
2014 - 2016
job
Receptionist
The Hilton.
Receptionist
2012 - 2013
job
Shift Leader
Café Nero.
2010 - 2012
job
Dental Receptionist
Walentina Choulikova.
A snapshot of my Professional Skillset & Experience:
Customer Service & Reception:
• Customer liaison for all general enquiries
• Strong understanding of customer service principles
• Providing and maintaining high levels of service
• Prioritization of guest services and facility tasks as and when required
• Execution of a memorable customer experience
• Providing solutions to customer complaints
Administration & Sales:
• Policy & Procedure creation, release and review
• Filing, organization and document management
• Handling phone calls and emails
• Processing of transactions and cash handling
• A confident salesperson with a proven track record in exceeding expectations
Management:
• Performance management as and when required
• Dealing with contractors, raising PO, ordering and invoicing
• Managing team of housekeeping, front desk, maintenance and security
• Creation and management of team rotas
• Coaching, training and development of existing team
• Effective delegation of tasks to ensure business continuity
• Knowledge of arrears and debtors, budgeting, planning summer sales strategy
Customer Service & Reception:
• Customer liaison for all general enquiries
• Strong understanding of customer service principles
• Providing and maintaining high levels of service
• Prioritization of guest services and facility tasks as and when required
• Execution of a memorable customer experience
• Providing solutions to customer complaints
Administration & Sales:
• Policy & Procedure creation, release and review
• Filing, organization and document management
• Handling phone calls and emails
• Processing of transactions and cash handling
• A confident salesperson with a proven track record in exceeding expectations
Management:
• Performance management as and when required
• Dealing with contractors, raising PO, ordering and invoicing
• Managing team of housekeeping, front desk, maintenance and security
• Creation and management of team rotas
• Coaching, training and development of existing team
• Effective delegation of tasks to ensure business continuity
• Knowledge of arrears and debtors, budgeting, planning summer sales strategy
Coaching, Administration, Training, Customer experience, Receptionist, Performance Management, Customer service, Management, Sales, Service, Security, Reception, Development, Processing
My education
?
-
2010
The institute of Hospitality Management
Masters, Hospitality
Masters, Hospitality
?
-
2007
The institute of Hospitality Management
Bachelors, Hospitality & Spa Management
Bachelors, Hospitality & Spa Management
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