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Consultant - Change Management & Comms, Agile Product Owner, AWS Cloud & Information Security Frameworks
Kemi Olatoke
,
Leeds, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly driven and adaptable Consultant specialising in Change Management, & Communication, Information Security and Cloud Technology adoption. She has a track record of driving Business Change and IT initiatives in AGILE & PRINCE2 environments across multimillion-pound Portfolios within the Financial Services, Retail & FMCG, IT & Public Sectors. Experience includes Global Finance Transformation (ERP Systems), Payments, Regulatory, Digital Transformation, Cloud Capability, Business Integration, Divestment & Asset Management.
Key Skills
Information Security frameworks - ISO 27001, PCI DSS
AWS Cloud Technology adoption
Change Management & Communication Strategy and Planning, Change Readiness and User Engagement
Stakeholder Engagement, Communications Design, Impact Assessment, Training Needs Analysis, Benefits Tracking
Portfolio Governance Model Design, Change Portfolio Prioritisation and PMO set up from scratch/revitalisation
Guiding and coaching Agile delivery teams and organisations to adopt and embed Agile/Scrum practices
Very strong work ethic, attention to detail, delivers results to deadlines and cross-functional team/matrix working
Recent Projects/Interim Consultancy Work
- Tesco: Global Finance Transformation Programme
- Barclaycard: Governance Model Design for the BFA Change Portfolio
- Redcentric: YHPSN Programme
- ProcurPortfolio & Change Management Ltd: Product Owner - E-commerce Website and Learning Portal for digital and classroom learning for Project Management and IT Courses
- Lloyds Banking Group: Infrastructure Delivery - Portfolio Reporting & Assurance for circa 160 projects including high-profile projects like GDPR, PSD2 – Open Banking, Robotic Process Automation and Work Place Strategy as well as Large Programmes (Cyber/TRP, Desktop Transformation, DI2, Horizon Datacentre Move, Office365, Simplification2 etc.) and Divisional CIOs (Digital, Wealth & Investment, GOFE, Insurance, Retail etc.)
- Leeds City Council: Council Housing Growth Programme and Capital Programme
- UK Asset Resolution(UKAR) & Computershare Mortgage Services: Phoenix Programme
- Lloyds Banking Group: Mortgage Market Review Training Programme
- HCL: UKAR ITSM Programme(HCL-Deloitte PMO)
Key Skills
Information Security frameworks - ISO 27001, PCI DSS
AWS Cloud Technology adoption
Change Management & Communication Strategy and Planning, Change Readiness and User Engagement
Stakeholder Engagement, Communications Design, Impact Assessment, Training Needs Analysis, Benefits Tracking
Portfolio Governance Model Design, Change Portfolio Prioritisation and PMO set up from scratch/revitalisation
Guiding and coaching Agile delivery teams and organisations to adopt and embed Agile/Scrum practices
Very strong work ethic, attention to detail, delivers results to deadlines and cross-functional team/matrix working
Recent Projects/Interim Consultancy Work
- Tesco: Global Finance Transformation Programme
- Barclaycard: Governance Model Design for the BFA Change Portfolio
- Redcentric: YHPSN Programme
- ProcurPortfolio & Change Management Ltd: Product Owner - E-commerce Website and Learning Portal for digital and classroom learning for Project Management and IT Courses
- Lloyds Banking Group: Infrastructure Delivery - Portfolio Reporting & Assurance for circa 160 projects including high-profile projects like GDPR, PSD2 – Open Banking, Robotic Process Automation and Work Place Strategy as well as Large Programmes (Cyber/TRP, Desktop Transformation, DI2, Horizon Datacentre Move, Office365, Simplification2 etc.) and Divisional CIOs (Digital, Wealth & Investment, GOFE, Insurance, Retail etc.)
- Leeds City Council: Council Housing Growth Programme and Capital Programme
- UK Asset Resolution(UKAR) & Computershare Mortgage Services: Phoenix Programme
- Lloyds Banking Group: Mortgage Market Review Training Programme
- HCL: UKAR ITSM Programme(HCL-Deloitte PMO)
Markets
Canada
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
freelance
Principal Consultant/Agile Product Owner – Company E-Commerce Website
ProcurPortfolio & Change Management Ltd.
• Applying Agile frameworks, Scrum theory and practices leading the design and build of a company website.
• Working with the Software developer & Suppliers, reviewing the Epics, User Stories/Use cases, and defining the acceptance criteria, fostering continuous integration & continuous delivery in product development.
• Responsible for the definition of done, sprint planning, refinement, retrospectives, demos etc., effective backlog prioritisation, validating vision, goals & product backlog items, measuring progress against Sprint goals, testing, validating each iteration of the Website development and release of minimum viable products.
• Working with the Software developer & Suppliers, reviewing the Epics, User Stories/Use cases, and defining the acceptance criteria, fostering continuous integration & continuous delivery in product development.
• Responsible for the definition of done, sprint planning, refinement, retrospectives, demos etc., effective backlog prioritisation, validating vision, goals & product backlog items, measuring progress against Sprint goals, testing, validating each iteration of the Website development and release of minimum viable products.
Management consultancy, Agile project management, Software development, Wordpress, Web design, Scrum, Product owner, Business Analysis, User stories, User journey, Prototyping, User Experience, Digital design, Software testing, Functional testing, User testing, Ecommerce, Acceptance criteria, Backlog prioritisation, Sprint Planning, Information Security, Cyber Security, Data protection, Privacy Regulation, GDPR Compliance
2019 - 2019
freelance
Change Mgt. & Communications Consultant
TESCO.
Achievements: Delivered Change Management, Business Engagement and Comms capability on the Tesco Global Finance Transformation Programme (ERP implementation plus finance systems alignment with Oracle Fusion). This included the Oracle Enterprise Performance Management (EPM) Programme (made up of the Hyperion Financial Management (HFM), Enterprise Planning & Budgeting Cloud Service (EPBCS), Tax Reporting & Cloud Service (TRCS), Data Relationship Governance & Data Relationship Manager (DRG DRM) projects), as well as the MRI UK Lease Payables project which was a switch in Property management systems from Horizon to MRI.
• Building change capability within the programme, managing resistance via the effective communication of change
• Stakeholder engagement analysis, and engagement planning
• Change Strategy development, Communications Approach Planning and high-quality Comms design
• Leading Change management activities including - business engagement across the projects, the Change Network standing up & running knowledge transfer sessions for Cutover and Hypercare, supporting training efforts, driving the completion and review of Change Impact Assessments, creating Programme information portals, User survey creation and analysis, Programme Face to Face Events coordination and slides production, Process documents (SOPs) and new templates availability
• Driving the achievement of Business readiness criteria, ensuring effective Cutover and Hypercare planning
• Contributing to Post Go-live Daily Command & Control Calls and Post Implementation reviews
• Building change capability within the programme, managing resistance via the effective communication of change
• Stakeholder engagement analysis, and engagement planning
• Change Strategy development, Communications Approach Planning and high-quality Comms design
• Leading Change management activities including - business engagement across the projects, the Change Network standing up & running knowledge transfer sessions for Cutover and Hypercare, supporting training efforts, driving the completion and review of Change Impact Assessments, creating Programme information portals, User survey creation and analysis, Programme Face to Face Events coordination and slides production, Process documents (SOPs) and new templates availability
• Driving the achievement of Business readiness criteria, ensuring effective Cutover and Hypercare planning
• Contributing to Post Go-live Daily Command & Control Calls and Post Implementation reviews
Implementation, Oracle fusion, Go, Manager, UP, Planning, Enterprise, Production, Strategy development, Development, Transformation, Design, Network, Service, Finance, Management, Performance Management, Cloud, ERP, Training, Oracle, Change management
2018 - 2018
freelance
AVP Portfolio Change Planning Manager (PMO)
Barclaycard.
The Barclays Financial Assistance(BFA) Change and Transformation Portfolio covered Strategic & Non-Strategic Investment Programmes, Small Change, High Impact Workstreams and Ops Readiness Change cutting across Barclaycard UKC, BPF and BCP Business areas.
• Post conducting a gap analysis, designed the ‘To Be’ and successfully implemented a new Governance Model for the BFA Portfolio, giving projects the flexibility required to deliver in an Agile way depending on the size & nature.
• Conducted a quality review of the BFA Change Portfolio, developed & implemented solutions to streamline processes and alignment of Projects with governance requirements following health check on key projects.
• Developed Change controls, with appropriate mechanisms put in place enabling change portfolio prioritisation and effective change activity planning, designed templates to collate key data on new and inflight Change for CAB.
• Consolidated the Change Backlog trackers to ensure there was a single source of truth for proposed Changes.
• Participated in Triage & CAB sessions, impact assessments, supported operational change, release management
• Developed the Stakeholder Matrix across all business areas and engaged with business leads to drive adoption of the revised impact assessment process that ensured effective Business Readiness for change releases.
• Ascertained the training needs relevant for the new Governance Model adoption, defined the Comms Strategy and developed the Comms & Training Plan.
• Post conducting a gap analysis, designed the ‘To Be’ and successfully implemented a new Governance Model for the BFA Portfolio, giving projects the flexibility required to deliver in an Agile way depending on the size & nature.
• Conducted a quality review of the BFA Change Portfolio, developed & implemented solutions to streamline processes and alignment of Projects with governance requirements following health check on key projects.
• Developed Change controls, with appropriate mechanisms put in place enabling change portfolio prioritisation and effective change activity planning, designed templates to collate key data on new and inflight Change for CAB.
• Consolidated the Change Backlog trackers to ensure there was a single source of truth for proposed Changes.
• Participated in Triage & CAB sessions, impact assessments, supported operational change, release management
• Developed the Stakeholder Matrix across all business areas and engaged with business leads to drive adoption of the revised impact assessment process that ensured effective Business Readiness for change releases.
• Ascertained the training needs relevant for the new Governance Model adoption, defined the Comms Strategy and developed the Comms & Training Plan.
Training, Agile, PMO, Planning, Processes, Business Change Management, Business transformation, Release management, Communication strategy
2018 - 2018
freelance
Consultant - YHPSN Programme
Redcentric Plc.
YHPSN Programme
Achievements: For a UK leading provider of IT managed and Cloud Services, successfully project managed the delivery of the YHPSN Obligations Reports Templates and defined the process & tools for the creation of the various periodic client reports the YHPSN Programme is required to produce at both a Framework and Customer level during the lifetime of the contract thereby ensuring conformance and due diligence.
• Elicited Requirements and mapped out the processes for creating the Client periodic reports required to produce at both a Framework and Customer level during the lifetime of the contract.
• Set up the Programme PMO and ensured appropriate governance processes were in place and tailored to the needs of the programme, provided guidance to project managers and business heads in adopting best practices.
• Facilitated Risks and Issues workshop, performed trend analysis & provided summary reports to Execs.
• Maintained the programme plan, identified the critical path and dependencies and challenged milestone slippage.
• Owned the Programme status reporting, responsible for the Ops Board meeting pack and summary dashboards.
• Engaged with key stakeholders and liaised with the Client coordinating approvals & deliverables submission.
• Custodian of the Obligations Tracker - monitored the Obligations status & provided performance trends to Mgt.
• Contributed to the daily stand ups supporting the adoption of SCRUM practices.
Achievements: For a UK leading provider of IT managed and Cloud Services, successfully project managed the delivery of the YHPSN Obligations Reports Templates and defined the process & tools for the creation of the various periodic client reports the YHPSN Programme is required to produce at both a Framework and Customer level during the lifetime of the contract thereby ensuring conformance and due diligence.
• Elicited Requirements and mapped out the processes for creating the Client periodic reports required to produce at both a Framework and Customer level during the lifetime of the contract.
• Set up the Programme PMO and ensured appropriate governance processes were in place and tailored to the needs of the programme, provided guidance to project managers and business heads in adopting best practices.
• Facilitated Risks and Issues workshop, performed trend analysis & provided summary reports to Execs.
• Maintained the programme plan, identified the critical path and dependencies and challenged milestone slippage.
• Owned the Programme status reporting, responsible for the Ops Board meeting pack and summary dashboards.
• Engaged with key stakeholders and liaised with the Client coordinating approvals & deliverables submission.
• Custodian of the Obligations Tracker - monitored the Obligations status & provided performance trends to Mgt.
• Contributed to the daily stand ups supporting the adoption of SCRUM practices.
Project Management, Scrum, Training, Cloud, PMO, Management, Due Diligence, Cloud services, It, Management Consultant, Workshop, Framework, Processes, Requirements Elicitation, Process Mapping, Optimization and development of processes, Business Analysis
2017 - 2017
freelance
PMO Lead GOFE and Finance, Compliance & Delivery Analyst
Lloyds Banking Group.
Infrastructure Delivery - Group IT
Achievements: Added value via two roles - PMO Lead GOFE and Finance, Compliance & Delivery Analyst, both roles helped to support, streamline Portfolio Office processes and ensure adherence to LBG Change Management framework.
implemented a robust governance structure for Infrastructure Delivery GOFE CIO and improved the Portfolio Reporting and Assurance process for Infrastructure Delivery Large Programmes and Divisional Programmes.
Portfolio PMO Lead GOFE CIO (Infrastructure Delivery)
Established and embedded a robust governance structure and an improved reporting process, whilst providing portfolio level oversight within the Group Operations Functions and Enterprise CIO Portfolio which consisted of circa 160 projects including high-profile projects like GDPR, PSD2 - Open Banking, Robotic Process Automation and Work Place Strategy. Also supported the roll out and embedding of the AGILE methodology to the technical teams
• Stakeholder Management: Worked effectively with the Head of Programme Delivery, Senior Infrastructure Delivery Managers, Infrastructure Delivery Managers, Senior Technical Architects, Technical Architects etc. communicated the accurate status of the GOFE portfolio, Implementation plans and Financial status regularly
• Planning: Monitored timelines and analyzed GOFE Implementation plans for slippage against baseline dates
• Reporting: Monitored progress and ensured accuracy of the GOFE Portfolio Dashboard, POAP, GOFE Status & Exceptions report, Hotspots, Look Ahead reports, Portfolio Tracker and Financials - designed and automated summary reports representing progress of ongoing projects, monitored data quality and challenged these where required and provided training to develop competencies
• Financials Management: Managed and improved the financial tracking mechanism - introduced an automated Self-service tool (IDM Forecasting Accuracy Tool) where SIDMs could monitor their financial pot across relevant cost headings for a defined period and assess trends, thereby improving the quality of financial data
• RAIDD Management: Maintained and analysed Risks and Issues for data quality, appropriate mitigating actions, & escalations process in place whilst driving continuous improvement. Ensured visibility and tracking of dependencies
• Resource Management: Maintained accurate resource MI for GOFE
• Meeting Management: Created meeting slides and facilitated the GOFE Portfolio meetings, also coordinated the GOFE Technical Solution Design meetings for new TSD approvals and ensured adherence to TSD specification.
• Project Management: Project managed the delivery of the new look stand-alone SharePoint site for GOFE CIO and ensured all data were successfully migrated and any site go live residual issues resolved with the Support Analyst
• Configuration Management: Ensured traceability of documentation and implemented document version control
Finance, Compliance & Delivery Analyst (Portfolio Reporting and Assurance)
Provided compliance and assurance oversight on the Infrastructure Delivery(ID) Portfolio, ensuring there was a single source of truth by providing standardised and accurate reporting across Large Programmes (Cyber/TRP, Desktop Transformation, DI2, Horizon Datacentre Move, Office365, Simplification2 etc.) and Divisional CIOs (Digital, Wealth & Investment, GOFE, Insurance, Retail etc.) by effectively working and communicating with Programme and Project teams.
• Reporting & Assurance: Owned the Portfolio Reporting and Assurance process for ID Large Programmes and Divisional CIOs. Monitored and improved project information and data quality across the portfolio by providing scrutiny and challenge on the ID portfolio status, and guiding project & programme managers on the appropriate use of templates & PPM tools, highlighted Risks & Issues, reported successes, exceptions, generated the Finance pack, Hotspots, Look Ahead, and the Forward View of Change using Excel
• Stakeholder Mgt. & Communication: Built key relationships across the business whilst providing oversight and monitoring Compliance on the ID Portfolio, updated senior management e.g. the ID Directors with the status of Large Progs and CIOs as well as Good & Bad News stories across Infrastructure Delivery
• Planning & Change Control: Monitored the Change control process - Ensured appropriate approvals were in place for Milestones Change Requests to enable re-baseline of Plans. Provided oversight and training to Project teams on the Portfolio Tracker updating for Infrastructure delivery divisions e.g. GOFE & Digital CIO and facilitated delivery on key regulatory projects e.g. API Channel - Open Banking/PSD2 Project.
• Portfolio Financials Management: Timely generation of the Infrastructure Delivery portfolio view of Finances via the Finance Update pack, ensured monthly actuals for budget spend were rationalised against forecast and variances in figures from Burn rates reports were explained. Responsible for Invoice mgt. - challenged data accuracy, validated timesheet submissions, approved Managed Business Services & Supplier Invoices and POs.
• Governance Meeting Slides: Generated the Steering Group meeting slides which included dashboards reflecting the portfolio status, as well as trends across relevant periods, for the fortnightly Infrastructure Delivery Assurance meeting, and facilitated the Digital, Retail & GOFE Portfolio meetings.
• Resource Management: Acted as deputy in the management of the demand and supply dynamics, generated Jasper soft reports in Clarity, Supply & Demand hotspots for Resource Mgt. decision making & prioritisation.
Achievements: Added value via two roles - PMO Lead GOFE and Finance, Compliance & Delivery Analyst, both roles helped to support, streamline Portfolio Office processes and ensure adherence to LBG Change Management framework.
implemented a robust governance structure for Infrastructure Delivery GOFE CIO and improved the Portfolio Reporting and Assurance process for Infrastructure Delivery Large Programmes and Divisional Programmes.
Portfolio PMO Lead GOFE CIO (Infrastructure Delivery)
Established and embedded a robust governance structure and an improved reporting process, whilst providing portfolio level oversight within the Group Operations Functions and Enterprise CIO Portfolio which consisted of circa 160 projects including high-profile projects like GDPR, PSD2 - Open Banking, Robotic Process Automation and Work Place Strategy. Also supported the roll out and embedding of the AGILE methodology to the technical teams
• Stakeholder Management: Worked effectively with the Head of Programme Delivery, Senior Infrastructure Delivery Managers, Infrastructure Delivery Managers, Senior Technical Architects, Technical Architects etc. communicated the accurate status of the GOFE portfolio, Implementation plans and Financial status regularly
• Planning: Monitored timelines and analyzed GOFE Implementation plans for slippage against baseline dates
• Reporting: Monitored progress and ensured accuracy of the GOFE Portfolio Dashboard, POAP, GOFE Status & Exceptions report, Hotspots, Look Ahead reports, Portfolio Tracker and Financials - designed and automated summary reports representing progress of ongoing projects, monitored data quality and challenged these where required and provided training to develop competencies
• Financials Management: Managed and improved the financial tracking mechanism - introduced an automated Self-service tool (IDM Forecasting Accuracy Tool) where SIDMs could monitor their financial pot across relevant cost headings for a defined period and assess trends, thereby improving the quality of financial data
• RAIDD Management: Maintained and analysed Risks and Issues for data quality, appropriate mitigating actions, & escalations process in place whilst driving continuous improvement. Ensured visibility and tracking of dependencies
• Resource Management: Maintained accurate resource MI for GOFE
• Meeting Management: Created meeting slides and facilitated the GOFE Portfolio meetings, also coordinated the GOFE Technical Solution Design meetings for new TSD approvals and ensured adherence to TSD specification.
• Project Management: Project managed the delivery of the new look stand-alone SharePoint site for GOFE CIO and ensured all data were successfully migrated and any site go live residual issues resolved with the Support Analyst
• Configuration Management: Ensured traceability of documentation and implemented document version control
Finance, Compliance & Delivery Analyst (Portfolio Reporting and Assurance)
Provided compliance and assurance oversight on the Infrastructure Delivery(ID) Portfolio, ensuring there was a single source of truth by providing standardised and accurate reporting across Large Programmes (Cyber/TRP, Desktop Transformation, DI2, Horizon Datacentre Move, Office365, Simplification2 etc.) and Divisional CIOs (Digital, Wealth & Investment, GOFE, Insurance, Retail etc.) by effectively working and communicating with Programme and Project teams.
• Reporting & Assurance: Owned the Portfolio Reporting and Assurance process for ID Large Programmes and Divisional CIOs. Monitored and improved project information and data quality across the portfolio by providing scrutiny and challenge on the ID portfolio status, and guiding project & programme managers on the appropriate use of templates & PPM tools, highlighted Risks & Issues, reported successes, exceptions, generated the Finance pack, Hotspots, Look Ahead, and the Forward View of Change using Excel
• Stakeholder Mgt. & Communication: Built key relationships across the business whilst providing oversight and monitoring Compliance on the ID Portfolio, updated senior management e.g. the ID Directors with the status of Large Progs and CIOs as well as Good & Bad News stories across Infrastructure Delivery
• Planning & Change Control: Monitored the Change control process - Ensured appropriate approvals were in place for Milestones Change Requests to enable re-baseline of Plans. Provided oversight and training to Project teams on the Portfolio Tracker updating for Infrastructure delivery divisions e.g. GOFE & Digital CIO and facilitated delivery on key regulatory projects e.g. API Channel - Open Banking/PSD2 Project.
• Portfolio Financials Management: Timely generation of the Infrastructure Delivery portfolio view of Finances via the Finance Update pack, ensured monthly actuals for budget spend were rationalised against forecast and variances in figures from Burn rates reports were explained. Responsible for Invoice mgt. - challenged data accuracy, validated timesheet submissions, approved Managed Business Services & Supplier Invoices and POs.
• Governance Meeting Slides: Generated the Steering Group meeting slides which included dashboards reflecting the portfolio status, as well as trends across relevant periods, for the fortnightly Infrastructure Delivery Assurance meeting, and facilitated the Digital, Retail & GOFE Portfolio meetings.
• Resource Management: Acted as deputy in the management of the demand and supply dynamics, generated Jasper soft reports in Clarity, Supply & Demand hotspots for Resource Mgt. decision making & prioritisation.
Configuration Management, Data quality, It, Implementation, Support, Transformation, Resource management, Analyst, Pos, Monitoring, Infrastructure, Office, Banking, Regulatory, CIO, Insurance, Office365, Enterprise, Planning, Forecast, PPM, Framework, Go, Processes, Automation, Excel, API, Retail, Operations, Budget, Training, Forecasting, SharePoint, Agile, Design, GDpr, Stakeholder Management, PMO, Continuous improvement, Management, Finance, Robotic process automation, Service, Embedded, Compliance, Project Management, Change management
2016 - 2017
freelance
Project Support Officer
Leeds City Council.
Council Housing Growth Programme and Capital Programme
Achievements: Supported 2 key programmes with project governance and the contract/procurement process.
• Provided support on the Pre-tender, Bidding and Tender processes and maintained data quality of key documents
• Researched and produced reports on Extra Care framework providers and assisted market sounding activities.
• Created PIDs and designed Meeting packs, supported project planning, benefits management and process review
• Coached Project Managers on project management processes including Status reporting, Planning, RAIDD management, Configuration management, Project Financials, Change Management & Stakeholder Comms.
Achievements: Supported 2 key programmes with project governance and the contract/procurement process.
• Provided support on the Pre-tender, Bidding and Tender processes and maintained data quality of key documents
• Researched and produced reports on Extra Care framework providers and assisted market sounding activities.
• Created PIDs and designed Meeting packs, supported project planning, benefits management and process review
• Coached Project Managers on project management processes including Status reporting, Planning, RAIDD management, Configuration management, Project Financials, Change Management & Stakeholder Comms.
Change management, Project Management, Procurement, Management, Data quality, Support, Configuration Management, Planning, Framework, Processes
2015 - 2016
freelance
PMO Consultant/Analyst
UK Asset Resolution/Computershare Mortgage Services.
Phoenix Programme
Achievements: Successfully provided PMO support, set up and monitored governance for multiple projects (Telephony, Branding, Banking, Workflow, Interim Servicing and Process projects), supported the successful implementation of various
aspects of the Asset sale and New Clients Onboarding, by ensuring the Phoenix Servicing sub projects progressed to set timelines, and Projects under my remit achieved a Green status when audited by External Auditors.
• Effectively contributed to the success of the Phoenix programme (Asset Sales) ensured the Phoenix - Servicing sub projects adhered to governance processes following the C2C methodology by providing support and training
• Supported and guided Project Managers in various aspects of the PMO processes - Status reporting, RAIDD management, Plans & Milestones tracking, Stage gate reviews, Change Control, Costs Management, Implementation planning, Programme documents creation & maintenance, produced Governance Meeting packs
• Custodian of projects' information, ensured the quality of data was not compromised, monitored version control
• Supported the Portfolio Management Office, drove process improvement and adoption of best practices
• Deputised for Project Managers when required, collaborated with Workstreams and coordinated Working Groups
Achievements: Successfully provided PMO support, set up and monitored governance for multiple projects (Telephony, Branding, Banking, Workflow, Interim Servicing and Process projects), supported the successful implementation of various
aspects of the Asset sale and New Clients Onboarding, by ensuring the Phoenix Servicing sub projects progressed to set timelines, and Projects under my remit achieved a Green status when audited by External Auditors.
• Effectively contributed to the success of the Phoenix programme (Asset Sales) ensured the Phoenix - Servicing sub projects adhered to governance processes following the C2C methodology by providing support and training
• Supported and guided Project Managers in various aspects of the PMO processes - Status reporting, RAIDD management, Plans & Milestones tracking, Stage gate reviews, Change Control, Costs Management, Implementation planning, Programme documents creation & maintenance, produced Governance Meeting packs
• Custodian of projects' information, ensured the quality of data was not compromised, monitored version control
• Supported the Portfolio Management Office, drove process improvement and adoption of best practices
• Deputised for Project Managers when required, collaborated with Workstreams and coordinated Working Groups
Branding, Training, PMO, Management, Sales, Onboarding, Banking, Workflow, Implementation, Support, Office, Planning, Interim, Processes, Microsoft Project, Project planning, Project Management, Change processes, Change control, Risk Management, Project coordination, Stakeholder Management, Meeting management, Reporting
2013 - 2014
freelance
PMO Manager
Lloyds Banking Group.
Mortgage Market Review Training Programme
Achievements: Set up the Project Management Office from scratch and managed the PMO, established the PMO structure, and embedded key processes that enabled a successful Training delivery to mortgage skillset personnel bank-wide.
• Provided oversight and managed the PMO for the MMR Training Programme with a total team size of 40 comprising Programme Mgrs., Project Mgrs., Design Mgrs., Designers, Trainers and PMO Support & Analysts
• Ensured Project Mgrs. and Prog Mgrs. had the right level of support from PMO, and blockers were removed
• Owned and managed all governance processes within the PMO, established controls and coordinated the reporting cycle, identified areas for improvement, drove efficiencies and ensured the PMO Framework facilitated delivery
• Set the standards and working practices for the PMO, recruited, line managed and coached 6 PMO direct reports
• Monitored the scope, timelines, cost and resource requirements for the programme by proactive prioritisation
• Ensured deliverables were appropriately tracked and signed off throughout the phases of the project lifecycle
• Ensured Project artefacts were quality assured and actively monitored the progress of key elements of the Project by setting up effective MI Reporting structure across work streams as the single source of truth for deliverables
• Championed continuous improvement and provided ad-hoc training in the adoption of best practices and tools
• Developed strong working relationships with key Business Stakeholders & Third-Party Suppliers
• Built the MMR Training programme SharePoint site, coached Project & Prog. Managers and managed access
• Coordinated the Post Implementation review process - Lessons Learned and Benefits Management
Achievements: Set up the Project Management Office from scratch and managed the PMO, established the PMO structure, and embedded key processes that enabled a successful Training delivery to mortgage skillset personnel bank-wide.
• Provided oversight and managed the PMO for the MMR Training Programme with a total team size of 40 comprising Programme Mgrs., Project Mgrs., Design Mgrs., Designers, Trainers and PMO Support & Analysts
• Ensured Project Mgrs. and Prog Mgrs. had the right level of support from PMO, and blockers were removed
• Owned and managed all governance processes within the PMO, established controls and coordinated the reporting cycle, identified areas for improvement, drove efficiencies and ensured the PMO Framework facilitated delivery
• Set the standards and working practices for the PMO, recruited, line managed and coached 6 PMO direct reports
• Monitored the scope, timelines, cost and resource requirements for the programme by proactive prioritisation
• Ensured deliverables were appropriately tracked and signed off throughout the phases of the project lifecycle
• Ensured Project artefacts were quality assured and actively monitored the progress of key elements of the Project by setting up effective MI Reporting structure across work streams as the single source of truth for deliverables
• Championed continuous improvement and provided ad-hoc training in the adoption of best practices and tools
• Developed strong working relationships with key Business Stakeholders & Third-Party Suppliers
• Built the MMR Training programme SharePoint site, coached Project & Prog. Managers and managed access
• Coordinated the Post Implementation review process - Lessons Learned and Benefits Management
PMO, Manager, PMO Setting Up, PMO Team Management, PMO Process development, Process improvement, Framework design, Programme Governance and Reporting, Resource management, Demand and Supply Mgt., Financials, Program Communications, Training coordination, Third Party Supplier Management, SharePoint, Microsoft office suite
2011 - 2011
freelance
Programme Communications Administrator
YBS Group.
YBS - Chelsea Integration Programme
Programme Communications Support
Release Management Support
Programme Communications Support
Release Management Support
Integration, Administrator, Programme Support, Program Communications, Change management
2010 - 2010
job
Project Analyst
Target Operating Model.
Process Transition Project, Lloyds Banking Group
Banking, Analyst
2009 - 2010
freelance
Outbound Insurance Options Consultant (Direct Debit Campaign)
HBOS General Insurance.
Insurance, Campaign
2007 - 2008
job
iPhone Credit Vet Referrals Advisor
O2 (TELEFONICA).
2005 - 2007
job
Marketing and Relationship Officer
Zenith Bank PLC.
(Consumer Banking Unit), Zenith Bank PLC
Marketing, Banking, PLC
2003 - 2004
job
Corporate Affairs Assistant
Standard Chartered Bank LTD Nig.
My education
1998
-
2002
Lagos State University
BSc, Business Administration
BSc, Business Administration
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