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jobs
Strong sales and customer service experience
Ileana Weynberg
,
Stevenage, United Kingdom
Experience
Other titles
Skills
I'm offering
I have over 13 years of customer service experience including dealing with complaints and retentions. I have 5 years of Sales experience in telesales, phone shop sales and upgrade sales. I also have experience in selling to businesses. I am competent in complex computer systems as well as being proficient in word. I am excellent at multitasking, working under pressure and a strong record of meeting deadlines.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2018
job
Waitress- Marsaskala
Meeting KPI's consistently.
● Checking a customer's identification to confirm they are legally able to consume alcohol
● Prohibiting the sale of alcohol to those intoxicated.
● Engage and welcome guests.
● Ensure customers receive efficient and prompt service.
● Strong aptitude for multitasking
● Ensure orders are sent to the correct table
● Taking money from customers
● Taking food customers tables
● Making sure orders from the phone app are completed promptly.
● To ensure minimum errors are made with drinks wastage and on the tills.
● Maintaining the cleanliness of the bar area as well as bar glasses.
● Dealing with confrontational customers and making sure the other customers are safe.
● Prohibiting the sale of alcohol to those intoxicated.
● Engage and welcome guests.
● Ensure customers receive efficient and prompt service.
● Strong aptitude for multitasking
● Ensure orders are sent to the correct table
● Taking money from customers
● Taking food customers tables
● Making sure orders from the phone app are completed promptly.
● To ensure minimum errors are made with drinks wastage and on the tills.
● Maintaining the cleanliness of the bar area as well as bar glasses.
● Dealing with confrontational customers and making sure the other customers are safe.
Service, Safe, App
2017 - 2017
job
Bar Maid
unknown.
● Checking a customer's identification to confirm they are legally able to consume alcohol
● Prohibiting the sale of alcohol to those intoxicated.
● Engage and welcome guests.
● Ensure customers receive efficient and prompt service.
● Strong aptitude for multitasking
● Ensure orders are sent to the correct table
● Taking money from customers
● Taking food customers tables
● Making sure orders from the phone app are completed promptly.
● To ensure minimum errors are made with drinks wastage and on the tills.
● Maintaining the cleanliness of the bar area as well as bar glasses.
● Dealing with confrontational customers and making sure the other customers are safe.
● Prohibiting the sale of alcohol to those intoxicated.
● Engage and welcome guests.
● Ensure customers receive efficient and prompt service.
● Strong aptitude for multitasking
● Ensure orders are sent to the correct table
● Taking money from customers
● Taking food customers tables
● Making sure orders from the phone app are completed promptly.
● To ensure minimum errors are made with drinks wastage and on the tills.
● Maintaining the cleanliness of the bar area as well as bar glasses.
● Dealing with confrontational customers and making sure the other customers are safe.
Service, Safe, App
2017 - 2017
job
Bar Maid
Wetherspoons.
To make beverages and order food for guests at the bar and multitasking to monitor the bars
environment to make sure guests are not intoxicated.
Skills acquired:
● Checking a customer's identification to confirm they are legally able to consume alcohol
● Prohibiting the sale of alcohol to those intoxicated.
● Engage and welcome guests.
● Ensure customers receive efficient and prompt service.
● Strong aptitude for multitasking
● Ensure orders are sent to the correct table
● Taking money from customers
● Taking food customers tables
● Making sure orders from the phone app are completed promptly.
● To ensure minimum errors are made with drinks wastage and on the tills.
● Maintaining the cleanliness of the bar area as well as bar glasses.
● Dealing with confrontational customers and making sure the other customers are safe.
● Help with banking cash. Making sure it has been counted correctly.
environment to make sure guests are not intoxicated.
Skills acquired:
● Checking a customer's identification to confirm they are legally able to consume alcohol
● Prohibiting the sale of alcohol to those intoxicated.
● Engage and welcome guests.
● Ensure customers receive efficient and prompt service.
● Strong aptitude for multitasking
● Ensure orders are sent to the correct table
● Taking money from customers
● Taking food customers tables
● Making sure orders from the phone app are completed promptly.
● To ensure minimum errors are made with drinks wastage and on the tills.
● Maintaining the cleanliness of the bar area as well as bar glasses.
● Dealing with confrontational customers and making sure the other customers are safe.
● Help with banking cash. Making sure it has been counted correctly.
Service, Banking, Safe, It, App
2017 - 2017
job
Client Relationship Manager
unknown.
July)
Smart Sustainability
● Plan and manage key accounts to maximize revenue and profit opportunities, while aiming to achieve the highest levels of customer satisfaction.
● My responsibilities are to appointment book on a B2B basis and to gain information on energy
contracts and renewals to increase business and revenue.
● To manage emails and call clients back with the relevant information.
● I check old data and get given new data to contact this is to re-establish business or
re-connect with various clients.
● Cold call buisiness to find out their energy consumption
Smart Sustainability
● Plan and manage key accounts to maximize revenue and profit opportunities, while aiming to achieve the highest levels of customer satisfaction.
● My responsibilities are to appointment book on a B2B basis and to gain information on energy
contracts and renewals to increase business and revenue.
● To manage emails and call clients back with the relevant information.
● I check old data and get given new data to contact this is to re-establish business or
re-connect with various clients.
● Cold call buisiness to find out their energy consumption
B2B, Contracts, Sustainability, Energy, Energy, Contracts, Manager
2017 - 2017
job
Appointment Booker and Lead Generator
Towergate Insurance.
(Temporary role)
Towergate Insurance
To increase the number of leads/appointments/quotations within the company, and make a measurable
sales contribution towards the overall growth and profitability.
Skills Acquired:
● Meet required volumes (KPI's) and standards of calls
● Meet required volumes and standards for returning phone calls
● Developing both warm and cold leads
● Communicating with corporate clients at all levels, easily building rapport
● Selling services of a well established insurance company
● Assess and direct enquiries to relevant teams/individuals
● proactively generating new leads and other sales opportunities
Towergate Insurance
To increase the number of leads/appointments/quotations within the company, and make a measurable
sales contribution towards the overall growth and profitability.
Skills Acquired:
● Meet required volumes (KPI's) and standards of calls
● Meet required volumes and standards for returning phone calls
● Developing both warm and cold leads
● Communicating with corporate clients at all levels, easily building rapport
● Selling services of a well established insurance company
● Assess and direct enquiries to relevant teams/individuals
● proactively generating new leads and other sales opportunities
Sales, Growth, KPI, Insurance, Booker
2016 - 2017
job
Barmaid
The Albert Public House.
2016 - 2016
freelance
Volunteer Temporary role
British Heart Foundation.
2015 - 2016
job
Telephone operator
Serco.
2015 - 2015
job
Customer Advisor and Verification Team
Stepchange Outsourcing.
2014 - 2015
temp
Telephone operative and temporary teams leader
Webhelp UK.
2008 - 2014
job
Customer Advisor
Tesco Extra.
My education
2002
-
2012
n/a
Secondary, Applied Medical Science
Secondary, Applied Medical Science
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