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Robinson Sandile Khaka
,
Experience
Other titles
Skills
I'm offering
I am an enthusiastic and highly motivated post graduate in English and History, and I am working hard to improve my current knowledge and skillset. My degree has helped me develop a high level of analytical thinking and built upon my communication skills. I have developed a great passion for development, particularly Front End Web Development and first had a taste of it during a short course at my local University. Using Dreamweaver, we built simple pages and I got to play around with HTML4 markup, Photoshop and CSS. My previous roles have helped me develop and focused on my customer service skills; most importantly being able to communicate with the customer. Along with my degree, I have become more confident and self-motivated. With this lust for learning and growing, I have enrolled on a self-funded web development course, where I can develop my skills in languages such as HTML, CSS and JavaScript/jQuery. This course is allowing me to learn and gain the necessary skills to start a successful career in web development. I am seeking a Junior Front-End Developer role and welcome the opportunity for a company to help and support me to grow as I develop my skills within the industry. I know if given the chance, I can further my development knowledge and experience with the right support.
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2016 - ?
internship
Graduate Intern - Customer Experience Delivery Controller
Circles Communication.
• Being responsible for the provision of 100's of customer orders, it is crucial that I am able to organise and prioritise my duties. Chasing orders with our carriers and networks, while keeping on top of the workload.
• Working as part of the Delivery team, I am responsible for ordering and managing orders from start to finish. Implementing a wide range of telecommunication products and working with large network providers such as Talk Talk Business. I may not deal with the customer directly although, I still have to provide an excellent service to the dealers who communicate with the customers directly.
• We make it an importance to write down everything, from updates to actions we have performed. Using what we call a resolution section, we document our every move and it plays a key role in managing our orders.
• As a group of seven, communication as the tip of our role and department. With use of the resolution, we can pick up and help each other with orders. We look after each other and make it a focus to be able to pick up after each other.
• You have many scenarios of orders going wrong. Openreach engineers installing lines incorrectly or network faults being raised. I have to constantly adapt to the situation and quickly look to solve customer issues. It is also important that we recognise situations where we must escalate and request help.
• Working as part of the Delivery team, I am responsible for ordering and managing orders from start to finish. Implementing a wide range of telecommunication products and working with large network providers such as Talk Talk Business. I may not deal with the customer directly although, I still have to provide an excellent service to the dealers who communicate with the customers directly.
• We make it an importance to write down everything, from updates to actions we have performed. Using what we call a resolution section, we document our every move and it plays a key role in managing our orders.
• As a group of seven, communication as the tip of our role and department. With use of the resolution, we can pick up and help each other with orders. We look after each other and make it a focus to be able to pick up after each other.
• You have many scenarios of orders going wrong. Openreach engineers installing lines incorrectly or network faults being raised. I have to constantly adapt to the situation and quickly look to solve customer issues. It is also important that we recognise situations where we must escalate and request help.
Customer experience, Service, Network, It, UP, Internal
2016 - 2016
job
Customer Assistant
Cex.
• Organisation and time management were integral to the role, managing online orders that would need to be picked up for delivery. This would mean processing and meeting the deadline.
• The role was very customer facing, having to provide an exceptional level of customer service at all times. Whether it was dealing with customer queries or even advising what movie or game was good.
• Because CEX dealt with second-hand electronics, I would constantly have to solve customer complaints and queries, while remaining professional. Being able to communicate with a diverse group of people.
• No day was ever the same and being able to adapt was key to being successful. Whether I was assisting someone whose first language wasn't English, or a customer coming in with a large collection of DVD's (we could take up to 200 a day). This meant being flexible and organised.
• Being able to troubleshoot and think on your feet was also key to the role, whether it was simply an unhappy customer's games not working or more difficult customer account being locked to another store and wanting to get a refund. I would ensure I thought carefully best help the customer and make sure their happy.
• The role was very customer facing, having to provide an exceptional level of customer service at all times. Whether it was dealing with customer queries or even advising what movie or game was good.
• Because CEX dealt with second-hand electronics, I would constantly have to solve customer complaints and queries, while remaining professional. Being able to communicate with a diverse group of people.
• No day was ever the same and being able to adapt was key to being successful. Whether I was assisting someone whose first language wasn't English, or a customer coming in with a large collection of DVD's (we could take up to 200 a day). This meant being flexible and organised.
• Being able to troubleshoot and think on your feet was also key to the role, whether it was simply an unhappy customer's games not working or more difficult customer account being locked to another store and wanting to get a refund. I would ensure I thought carefully best help the customer and make sure their happy.
Customer service, Management, Service, It, Electronics, Organization, Online, Processing, UP
2015 - 2016
job
Customer Representative
Nationwide Bank.
• I was responsible for processing customer cash and managing all transactions. Being organised was crucial to the role and dealing with customer money, meant taking responsibility and accuracy with cash handling.
• I was responsible for providing a high level of customer service through excellent face to face or over the phone interactions.
• As part of the role to provide excellent customer service, being able to work as a team and communicate together was important. Picking up on our previously dealt customers, using notes or advising how to deal with certain customers was important in the role.
• Ensuring all records and customer details are up to date, while being responsible for ordering products for customers and updating them with the latest news.
• I was responsible for providing a high level of customer service through excellent face to face or over the phone interactions.
• As part of the role to provide excellent customer service, being able to work as a team and communicate together was important. Picking up on our previously dealt customers, using notes or advising how to deal with certain customers was important in the role.
• Ensuring all records and customer details are up to date, while being responsible for ordering products for customers and updating them with the latest news.
Customer service, Service, Processing, UP
My education
Leeds Beckett University
Bachelors, English and History
Bachelors, English and History
Francis Bacons Maths and Computing School
Secondary, English, History
Secondary, English, History
Francis Bacons Maths and Computing School
Secondary, Maths and English
Secondary, Maths and English
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