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Experienced professional services individual with strong background in project management and continuous improvement
Ashia Orat
,
Wakefield, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced professional with over 10 years of experience building and leading global professional services teams and processes. Sought after resource with proven track record of solving complex business and technical challenges through technology and workflow process automation. Self-motivated individual with diverse, global management experience in professional services, sales and operations.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2014 - ?
job
Head of Cebu Professional Services
Lexmark Research and Development Corporation.
• Manages a team of Process Analysts, Consulting Analysts, Technical Program Managers and Technical Operations Specialists that supports the Lexmark WW Professional Services teams. Focus on Lexmark's enterprise customers and support all vertical industries (retail, manufacturing, financial services, federal government, state/local government, and education).
• Conducts customer assessments in the following areas: managed print services (MPS), business process and workflow analysis. Provides support primarily in the data entry/normalization, Current State analysis, Fleet Design, and compiling findings presentation phases of assessments.
• Acquired specific skills over the years, such as Six Sigma (Yellow Belt certified), Project Management, Excel, and Analytics.
• Conducts customer assessments in the following areas: managed print services (MPS), business process and workflow analysis. Provides support primarily in the data entry/normalization, Current State analysis, Fleet Design, and compiling findings presentation phases of assessments.
• Acquired specific skills over the years, such as Six Sigma (Yellow Belt certified), Project Management, Excel, and Analytics.
Design, Excel, Project Management, Retail, Operations, Print, Consulting, Management, Analytics, Six Sigma, Workflow, Support, Enterprise, Sigma
2009 - 2010
job
Team Manager, OIC
financial account of Aegis PeopleSupport Philippines Inc.
• Administered the daily running and management of a call center through the effective use of resources with responsibility for meeting, and possibly setting, customer service targets, as well as planning areas of improvement or business development.
* Achievements:
❖ Constantly exceeded the numbers given by both internal and external clients.
❖ Successfully managed the career development of the team; 4 of the subordinates got promoted with the help of coaching and feedback.
❖ Led the QA revamped project with our client.
❖ Team was constantly awarded as the Best Team for several months.
❖ Awarded as Manager of the Year in 2009.
* Achievements:
❖ Constantly exceeded the numbers given by both internal and external clients.
❖ Successfully managed the career development of the team; 4 of the subordinates got promoted with the help of coaching and feedback.
❖ Led the QA revamped project with our client.
❖ Team was constantly awarded as the Best Team for several months.
❖ Awarded as Manager of the Year in 2009.
Business development, Coaching, Customer service, Management, QA, Service, Call Center, Development, Manager, LED
My education
University of San Carlos
BSc, Undergraduate
BSc, Undergraduate
Cebu Normal University
N/a, N/a
N/a, N/a
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