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Agile Business Analyst and Digital Content Manager. Expert in Digital Transformation
Ayo Ayeni
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Contract Business Analyst with 8 years business analysis experience in both private and public sector organisations. Experienced in Digital Transformation Programmes and IT Change Delivery within agile and waterfall methodologies. Certified Business Analyst, Scrum Master and Lean Six Sigma.
Markets
United Kingdom
Language
English
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Business Analyst
State of Guernsey's Public Service Reform.
Pre-discovery and scoping the digital transformation programme for the State of Guernsey's Public Service Reform (PSR) to enable the government's' Public Services deliver its strategic policy outcomes.
• Coordinated and facilitated extensive user interviews, DILO's and workshops with internal and external stakeholders, to understand the pain points per service area and to gather and analyse requirements.
• Prepared extensive Cost Benefit analysis to support system and process changes
• Mapped the service overview and Organisation breakdown structure
• Analysed the FTE's per department and process output mapping the process flows
• Mapped the As is and To be processes for prioritised service areas
• Created Use cases and prioritised them
• Identified, conceptualised and recommended solutions which I presented to Service Directors and their entire Board members and obtained signoffs for Tranche 0 of the projects.
• Created complex documents and reports like Cost Benefit analysis, Value Chain Analysis and Project Change review.
• Worked closely with other analysts and suppliers like SAP to understand requirements
• Coordinated and facilitated extensive user interviews, DILO's and workshops with internal and external stakeholders, to understand the pain points per service area and to gather and analyse requirements.
• Prepared extensive Cost Benefit analysis to support system and process changes
• Mapped the service overview and Organisation breakdown structure
• Analysed the FTE's per department and process output mapping the process flows
• Mapped the As is and To be processes for prioritised service areas
• Created Use cases and prioritised them
• Identified, conceptualised and recommended solutions which I presented to Service Directors and their entire Board members and obtained signoffs for Tranche 0 of the projects.
• Created complex documents and reports like Cost Benefit analysis, Value Chain Analysis and Project Change review.
• Worked closely with other analysts and suppliers like SAP to understand requirements
Digital transformation, SAP, Service, Workshops, Support, Transformation, Analyst, Organization, Cost benefit, Processes
2017 - 2019
job
Business Analyst
Ministry of Justice.
Delivering the Digital Transformation for the Criminal Justice Service Common Platform Programme (CJSCPP).
• Agile Scrum in Waterfall Environment, within GDS Framework
• DDD environment
• Feature Analysis: requirements elicitation, BPMN 2.0, UML
• Data Flow Mapping
• Epic and Story creation, refinement of stories and AC
• Led the scrum ceremonies - Planning sessions and Refinement
• Work directly with the UX team to produce wireframes to illustrate desired user interfaces
• Analyse and understand existing behaviour of CJS legacy systems
• Supported Practise Lead in defining best practises for Business Analysis
• Create feature requests that go to the development team for implementation.
• Work with domain experts, business product owners, the development team and testers to help author acceptance criteria and document them in gherkin syntax where necessary.
• Cross Programme collaboration to have an end to end domain-wide context.
• Agile Scrum in Waterfall Environment, within GDS Framework
• DDD environment
• Feature Analysis: requirements elicitation, BPMN 2.0, UML
• Data Flow Mapping
• Epic and Story creation, refinement of stories and AC
• Led the scrum ceremonies - Planning sessions and Refinement
• Work directly with the UX team to produce wireframes to illustrate desired user interfaces
• Analyse and understand existing behaviour of CJS legacy systems
• Supported Practise Lead in defining best practises for Business Analysis
• Create feature requests that go to the development team for implementation.
• Work with domain experts, business product owners, the development team and testers to help author acceptance criteria and document them in gherkin syntax where necessary.
• Cross Programme collaboration to have an end to end domain-wide context.
Scrum, UX, Business Analysis, Digital transformation, Agile, Wireframes, Service, UML, Implementation, Transformation, Analyst, Development, Feature, Framework, Go, LED
2017 - 2017
job
Business Analyst
Aviva.
Delivered a Digital Benefit Enrolment and E-Commerce platform within Change and Transformation Programme in Finance/Insurance Sector
• Analysed and mapped the as-is user/customer journey for Pensions Employee Benefits and Retail Insurance Solutions
• Completed Request for Proposal (RFP) and Request for Information (RFI) documents.
• Documented and communicated data requirements for technical team and business
• Collaborated with team of analysts who worked on proposition development
• Worked closely with product owners to elicit requirements and created User Stories with Acceptance Criteria in Jira
• Worked across the full project lifecycle from pre-project feasibility stage to project close.
• Conducted acceptance testing to ensure that deliverables meet the initial requirements.
• Provided guidance to others for the completion of support documentation, including user help documentation, guides and manuals.
• Analysed and mapped the as-is user/customer journey for Pensions Employee Benefits and Retail Insurance Solutions
• Completed Request for Proposal (RFP) and Request for Information (RFI) documents.
• Documented and communicated data requirements for technical team and business
• Collaborated with team of analysts who worked on proposition development
• Worked closely with product owners to elicit requirements and created User Stories with Acceptance Criteria in Jira
• Worked across the full project lifecycle from pre-project feasibility stage to project close.
• Conducted acceptance testing to ensure that deliverables meet the initial requirements.
• Provided guidance to others for the completion of support documentation, including user help documentation, guides and manuals.
Retail, Jira, E-commerce, User stories, Finance, Support, RFP, Transformation, Analyst, Testing, Development, Insurance
2016 - 2017
job
Digital Content Manager/Business Analyst
Red Group.
Oversaw the production of engaging and compelling digital content for the re-platformed website, ensuring that all content is consistent with brand and accessible for online users
• Coordinated and facilitated extensive user interviews and workshops with internal and external stakeholders to gather and analyse requirements
• Prepared extensive cost - benefit analysis to indicate ROI for campaigns
• Audited the existing content across the re-platformed website for SEO, bounce rate, and other Analytics metrics
• Data mining and warehousing
• Created documentation for content changes, digital copy guidelines to ensure consistency
• Worked with colleagues in the Digital and Marketing & Communications Teams to develop an integrated website editorial plan, managing and delivering scheduled content within the plan.
• Created relevant reports and made suggestions as to how to use content to better the analytics metrics
• Agreed requirements and specifications with the Website Product Manager.
• Meticulously analysed complex data and variances to recommend analytics tools and metrics.
• Delivered Salesforce CRM migration as part of the company's incremental business change and transformation program.
• Coordinated and facilitated extensive user interviews and workshops to gather and analyse requirements
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Provided comprehensive support to all end users and stakeholders through training and documentation
• Prepared extensive cost - benefit analysis to support system and process changes
• Meticulously analysed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention
• Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase efficiency
• Coordinated and facilitated extensive user interviews and workshops with internal and external stakeholders to gather and analyse requirements
• Prepared extensive cost - benefit analysis to indicate ROI for campaigns
• Audited the existing content across the re-platformed website for SEO, bounce rate, and other Analytics metrics
• Data mining and warehousing
• Created documentation for content changes, digital copy guidelines to ensure consistency
• Worked with colleagues in the Digital and Marketing & Communications Teams to develop an integrated website editorial plan, managing and delivering scheduled content within the plan.
• Created relevant reports and made suggestions as to how to use content to better the analytics metrics
• Agreed requirements and specifications with the Website Product Manager.
• Meticulously analysed complex data and variances to recommend analytics tools and metrics.
• Delivered Salesforce CRM migration as part of the company's incremental business change and transformation program.
• Coordinated and facilitated extensive user interviews and workshops to gather and analyse requirements
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Provided comprehensive support to all end users and stakeholders through training and documentation
• Prepared extensive cost - benefit analysis to support system and process changes
• Meticulously analysed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention
• Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase efficiency
Content, Manager, Processes, Online, Production, Retention, Analyst, Transformation, Support, Workshops, Website, Marketing, Analytics, Management, Product Manager, ROI, Salesforce, Training, Data mining, CRM, Seo
2015 - 2016
job
Business Analyst
DDT Ltd.
Consultant with Agile team working on the company's market leading clients' Digital Transformation Projects.
FBN International, London - Completed digital transformation project for a large Multi-National financial/banking institution (760 bank branches worldwide).
• Component and capabilities requirements elicitation and documentation
• Responsible for product backlog and prioritisation of stories
• Refined User stories, acceptance criteria with team
• Documented and implemented project test strategy
• Created Risk & impact analysis for integrations: live services and APIs
• Worked with team for Google Analytics configuration including custom goals
• Communicated and collaborated with internal and external stakeholders to extract and analyse information needs and deliver any appropriate documentation to support the team.
Cinsight, London - Successfully went live with the World's first e-Work experience platform.
• Maintained a seamless and constant communication channel between key stakeholders, program/project team and third-party suppliers.
• Translated requirements (functional and non-functional) into user stories and acceptance criteria for iterative delivery.
• Engaged UI/UX team to develop the wireframe & wireframe document with relevant use cases.
FBN International, London - Completed digital transformation project for a large Multi-National financial/banking institution (760 bank branches worldwide).
• Component and capabilities requirements elicitation and documentation
• Responsible for product backlog and prioritisation of stories
• Refined User stories, acceptance criteria with team
• Documented and implemented project test strategy
• Created Risk & impact analysis for integrations: live services and APIs
• Worked with team for Google Analytics configuration including custom goals
• Communicated and collaborated with internal and external stakeholders to extract and analyse information needs and deliver any appropriate documentation to support the team.
Cinsight, London - Successfully went live with the World's first e-Work experience platform.
• Maintained a seamless and constant communication channel between key stakeholders, program/project team and third-party suppliers.
• Translated requirements (functional and non-functional) into user stories and acceptance criteria for iterative delivery.
• Engaged UI/UX team to develop the wireframe & wireframe document with relevant use cases.
Google analytics, UX, Digital transformation, Agile, UI, User stories, Test, Analytics, Banking, Support, Transformation, Analyst, International, Google
2015 - 2015
job
Business Analyst
NHS Trust.
Improved the alignment between IT and business to deliver a booking management system on their Intranet.
• Gathered information, interpreted user needs and developed user requirements that are fit for purpose.
• Participated in workshops with expert members of the customer's clinical and support teams.
• Mapped current and future processes
• Worked within an agile scrum team to define, document and deliver system needs
• Liaised with stakeholders and end users to ensure change was understood, implemented and adopted.
• Gathered information, interpreted user needs and developed user requirements that are fit for purpose.
• Participated in workshops with expert members of the customer's clinical and support teams.
• Mapped current and future processes
• Worked within an agile scrum team to define, document and deliver system needs
• Liaised with stakeholders and end users to ensure change was understood, implemented and adopted.
Scrum, Agile, Management, Workshops, It, Support, Analyst, Booking, Processes
2013 - 2015
job
Business Analyst/Digital Content Manager
Vita-Life.
Content, Analyst, Manager
2011 - 2012
job
IP Analyst and Subject Matter Expert
WIPO.
Analyst
2006 - 2011
job
Head, Intellectual Property Dept
Law Allianz.
My education
?
-
2017
Salford Business School
Somepostgraduate, Digital Business
Somepostgraduate, Digital Business
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