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Terry Walsh
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United Kingdom
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Language
English
Fluently
Ready for
My experience
2013 - ?
freelance
Senior Consultant
eSight Energy Ltd.
• Product managed several new products from inception to market
• Business analysis of customer and market requirements to identify new features and product opportunities
• Managed technical pre sales to assist the sales team to turn opportunities into sales
• Managed external development teams to deliver new products and functionality
• Identifying customer needs and defining functional business requirement specifications
• Writing detailed product specifications for new products, features and change requests
• Designed software enhancements, training guides and product literature
• Designed custom systems to meet RFI and new tender requirements
• Gathered regular feedback on project disciplines and technical areas, including system improvements and sales opportunities
• Consistently providing excellent customer facing service to establish and maintain relationships
• Responsible for managing projects worldwide using the PRINCE2 methodology
• Delivered effective and informative training to clients and co-workers often mentoring people.
• Work closely with other departments to improve support, implementation and product development processes
Noted Accomplishments:
• Product managed several new products from inception to market
• Using my business analysis skills, I have consistently identified business requirements that have led to significant revenue for the company
• Delivered the largest project that the company has ever had by far for a telecommunications giant, spanning a global rollout in just 4 months
• Identified staff members with potential and mentored them to become a company asset
• Business analysis of customer and market requirements to identify new features and product opportunities
• Managed technical pre sales to assist the sales team to turn opportunities into sales
• Managed external development teams to deliver new products and functionality
• Identifying customer needs and defining functional business requirement specifications
• Writing detailed product specifications for new products, features and change requests
• Designed software enhancements, training guides and product literature
• Designed custom systems to meet RFI and new tender requirements
• Gathered regular feedback on project disciplines and technical areas, including system improvements and sales opportunities
• Consistently providing excellent customer facing service to establish and maintain relationships
• Responsible for managing projects worldwide using the PRINCE2 methodology
• Delivered effective and informative training to clients and co-workers often mentoring people.
• Work closely with other departments to improve support, implementation and product development processes
Noted Accomplishments:
• Product managed several new products from inception to market
• Using my business analysis skills, I have consistently identified business requirements that have led to significant revenue for the company
• Delivered the largest project that the company has ever had by far for a telecommunications giant, spanning a global rollout in just 4 months
• Identified staff members with potential and mentored them to become a company asset
Writing, Product development, Business Analysis, Prince2, Training, Mentoring, Sales, Service, Implementation, Support, Development, Software, LED, Processes
2012 - 2013
freelance
Consultant
Digital Healthcare Limited.
• Responsibility for managing Digital Healthcare's projects in the UK and ROW
• Managed installation and configuration of new and existing customer systems
• Managed end-to-end delivery of customer solutions adapting functionality configuration to specified requirements
• Provided constructive feedback on customer experience which led to improvements in the product generating increased business revenue.
• Provided training to clients and internally to all staff levels
• Worked closely with other departments to improve support and implementation processes
Noted Accomplishment:
• Delivered first live sites for new software to adopt the common pathway in Diabetic Retinopathy Screening for NHS trusts. A concept that was progressed nationally.
• Managed installation and configuration of new and existing customer systems
• Managed end-to-end delivery of customer solutions adapting functionality configuration to specified requirements
• Provided constructive feedback on customer experience which led to improvements in the product generating increased business revenue.
• Provided training to clients and internally to all staff levels
• Worked closely with other departments to improve support and implementation processes
Noted Accomplishment:
• Delivered first live sites for new software to adopt the common pathway in Diabetic Retinopathy Screening for NHS trusts. A concept that was progressed nationally.
Training, Customer experience, Implementation, Support, Software, LED, Processes
2007 - 2012
job
Systems Analyst
Ascribe Ltd.
• Provided excellent customer service to clients both remotely and face to face, forging superb working relationships and consistently delivering high levels of customer satisfaction
• Consistently used analytical research and deep analysis to design and develop efficient solutions to a overcome a variety of technical hardware and software limitations
• Provided account management to key customers
• Involvement in the development life cycle writing detailed technical documentation and user guides, functional specifications
• Accurately tested new releases, service packs and custom developments to ensure they meet the design specification
• Providing training to clients and internally to other staff
• Managing end to end delivery of projects
Noted Accomplishment:
• Re-designed and re-built the company intranet from scratch providing a useful resource for staff members
Additional non-relevant work experience between 1998 and 2007 in various sales, admin and technical jobs. Information can be supplied on request.
• Consistently used analytical research and deep analysis to design and develop efficient solutions to a overcome a variety of technical hardware and software limitations
• Provided account management to key customers
• Involvement in the development life cycle writing detailed technical documentation and user guides, functional specifications
• Accurately tested new releases, service packs and custom developments to ensure they meet the design specification
• Providing training to clients and internally to other staff
• Managing end to end delivery of projects
Noted Accomplishment:
• Re-designed and re-built the company intranet from scratch providing a useful resource for staff members
Additional non-relevant work experience between 1998 and 2007 in various sales, admin and technical jobs. Information can be supplied on request.
Design, Writing, Research, Account management, Training, Customer service, Management, Sales, Service, Analyst, Hardware, Development, Technical documentation, Software
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