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Thomas Rowley
,
STOKE ON TRENT, United Kingdom
Experience
Other titles
Skills
I'm offering
I am very independant, reliable and trustworthy. I am capable of managing my own time and workload. Good problem solving and analytical skills. Excellent computer knowledge.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
French
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Customer Service Advisor
Water Plus.
I have previously worked in the legal and debt department at Water Plus. My working hours were Monday to Friday 8:30 to
17:30. In this role, I have picked up various skills related to debt collection and the Water Retail Market.
General daily tasks included the following
• Speaking to third party agents on the phone who are out on the field.I advise them of further information we have on the customer.
• Making outbound calls to customers, advising them of their outstanding debts and methods of payments.
• Undertaking research in order to find the best course of action for customer.
• Monitoring Water supplies that have been disconnected and following up the customers debt.
• Attend weekly meetings.
• Provide feedback on business processes.
• General admin duties, sending emails to customers, typing up letters.
17:30. In this role, I have picked up various skills related to debt collection and the Water Retail Market.
General daily tasks included the following
• Speaking to third party agents on the phone who are out on the field.I advise them of further information we have on the customer.
• Making outbound calls to customers, advising them of their outstanding debts and methods of payments.
• Undertaking research in order to find the best course of action for customer.
• Monitoring Water supplies that have been disconnected and following up the customers debt.
• Attend weekly meetings.
• Provide feedback on business processes.
• General admin duties, sending emails to customers, typing up letters.
Retail, Research, Customer service, Service, Monitoring, UP, Processes
2017 - 2018
job
Christmas Sales Assistant
HMV Retail.
• Maintained exceptionally high upselling targets via 'Pure Hmv' sales.
• Received a considerable amount of exceptional service mentions during a short period of time.
• Performed stock rotation duties
• Had my initial Christmas contract extended by a month due to my positive attitude, enthusiasm and level of customer
service
• Received a considerable amount of exceptional service mentions during a short period of time.
• Performed stock rotation duties
• Had my initial Christmas contract extended by a month due to my positive attitude, enthusiasm and level of customer
service
Sales, Service
2012 - 2017
job
Entertainments Host and Scare Performer
Retail Service Champion.
Provided training in Customer Service to employees.
• Devised incentives to boost moral within the team.
• Upsold products to guests.
• Maintained high cleaning standards of various retail outlets across the resort.
• Maintained 100% mystery shop results
• Looked after Children's attractions across the resort
• Worked as an award winning scare actor in three different attractions
• Devised incentives to boost moral within the team.
• Upsold products to guests.
• Maintained high cleaning standards of various retail outlets across the resort.
• Maintained 100% mystery shop results
• Looked after Children's attractions across the resort
• Worked as an award winning scare actor in three different attractions
Retail, Training, Customer service, Service, Performer, Winning
2017 - 2017
temp
Temporary Guest Service Advisor
Odeon Cinemas.
• Worked a temporary position in a Call Centre Environment
• Dealt with guest enquiries via telephone and email
• Observed other teams in the Call Centre (Social media and webchat)
• General administration duties, Filing and updating Customer Information in the company's database
• Dealt with guest enquiries via telephone and email
• Observed other teams in the Call Centre (Social media and webchat)
• General administration duties, Filing and updating Customer Information in the company's database
Social Media, Administration, Database, Service, Social
2009 - 2010
temp
Christmas Temp Cashier
Comet Group PLC.
My education
Staffordshire University
Masters, Theatre Practice
Masters, Theatre Practice
Staffordshire University
Bachelors, Drama and theatre arts
Bachelors, Drama and theatre arts
Stoke Sixth Form College
Secondary, Theatre
Secondary, Theatre
Stoke Sixth Form college
Secondary, Information Technology
Secondary, Information Technology
Stoke Sixth Form College
Secondary, Maths
Secondary, Maths
Chesterton High School
Secondary, Science Double
Secondary, Science Double
Chesterton High School
Secondary, English Language
Secondary, English Language
Chesterton high school
Secondary, French
Secondary, French
Chesterton high school
Secondary, Expressive
Secondary, Expressive
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