Customer Service in Brazilian Portuguese
I have 7 years of experience in Customer Service in Portuguese, English, and Spanish.
I'm able to work quickly and under pressure, proficient at dealing with award customers, answer customer tickets, emails, Facebook.
I know to handle with orders, claims, refunds and identify fraudulent orders.
Management of the Magento platform, sales, and operational quality; manage sales and billing reports, support customers and suppliers by email, chat and phone, order completion and negotiations; ensure all products on the site and their descriptions, receipt, control, and organization of the pieces for photo sessions.
Check all pages and products are well described and working, creating product lists during campaigns and payments.
Supervision of logistics processes; management and planning of warehouse operations; stocking separation and distribution of products traded and monitoring thereof; responsible for purchasing coordination of launch, implementation, and monitoring of e-commerce.
I have ability with agile CRM, gateways, acquirers, antifraud among others, also have experience with research, data entry, take photos of books, scanned photos, and other documents
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Full time contractor
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