$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Frank Martinez
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
Arabic
Good
English
Fluently
Spanish
Fluently
French
Fluently
Italian
Good
Portuguese
Good
Ready for
My experience
2019 - ?
job
Head of Service Experience (CSO)
netgem.tv.
• Responsible for developing content proposition so to enhance TV Service Experience
• Data analytics management to monitor audience and content stickiness
• Management & Action on Customer Feedback tools such as TrustPilot, Social Media and Customer Satisfaction surveys
• Data analytics management to monitor audience and content stickiness
• Management & Action on Customer Feedback tools such as TrustPilot, Social Media and Customer Satisfaction surveys
Social Media, Management, Analytics, Content, Service, TV, Surveys, Social
2018 - 2019
job
Head of Market Development (Consumer Analytics)
KANTAR.
• Responsible for Business Development & Sales in the Analytics Team (£6.3m target)
• Launch, marketing & commercial development of new solution called TotalSocial and monitoring Word of Mouth conversations and recommendations about brands.
• Launch and business development for Sport Sponsorship ROI solution.
• Launch, marketing & commercial development of new solution called TotalSocial and monitoring Word of Mouth conversations and recommendations about brands.
• Launch and business development for Sport Sponsorship ROI solution.
Marketing, Business development, ROI, Word, Sales, Analytics, Sport, Monitoring, Development, Sponsorship
2018 - 2019
job
Head of Market Development, Kantar
unknown.
Development
2017 - 2018
job
Europe Customer Engagement Leader (CX + EX)
MERCER.
Part of the UK & Ireland management team & responsible for delivering the optimal Employee & Customer Experience across the UK & Ireland and through Contact Centres. Currently managing 4 contact centres across the UK & Ireland. Total headcount to manage is 60.
Key achievements:
• Elaborating the European engagement strategy by evaluating & selecting the best Technology solutions for Mercer contact centres in UK & Ireland.
• 50% operational costs reductions achieved within 8 months.
• Participated in pitches for new opportunities alongside commercial teams.
• Elaboration & implementation of BI dashboard for operations.
Key achievements:
• Elaborating the European engagement strategy by evaluating & selecting the best Technology solutions for Mercer contact centres in UK & Ireland.
• 50% operational costs reductions achieved within 8 months.
• Participated in pitches for new opportunities alongside commercial teams.
• Elaboration & implementation of BI dashboard for operations.
Operations, Customer experience, Management, Technology, Implementation, BEE, CX
2017 - 2018
job
Europe Customer Engagement Leader, Mercer
unknown.
2015 - 2017
job
Vice President, Customer Experience Europe, Nielsen
unknown.
Customer experience, President
2015 - 2017
job
Vice-President, Customer Experience Europe - Sales & Marketing
NIELSEN.
• Launched new solution for Customer Experience measurement across Europe through alliance with third party supplier.
• Managed product development as well as internal recruitment and training of headcount.
• Managing all business development activity across Europe with some activity in MEA.
• Related business activity sectors: Financial Services, Travel, Telecoms, Retail.
• Managed product development as well as internal recruitment and training of headcount.
• Managing all business development activity across Europe with some activity in MEA.
• Related business activity sectors: Financial Services, Travel, Telecoms, Retail.
Marketing, Business development, Product development, Retail, Training, Customer experience, SoMe, Sales, Recruitment, Development, President
2010 - 2015
job
Vice-President
Telecoms Europe & Sports.
• Responsible for the development of the UK Telecoms, Digital and New Channels businesses. Responsible for generating $4m per year. Clients include Mobile Operators, Handset Manufacturers, Internet Players, Internet & TV Providers and Retail clients.
• Leading UK sales of the Media Advertising Effectiveness & Online Analytics portfolio on Telecoms Accounts. These solutions include TV Advertising, Online Advertising and Mobile Advertising Effectiveness.
• Responsible for the management and development of Vodafone and Orange global accounts: this includes the overall management of the strategic partnership as well meeting annual sales targets set on each account and consulting support function to Nielsen's local account managers.
• Launched Smartphone Panel in the UK with overall commercial, marketing and output proposition design responsibility.
• Launched business development activity in Sports and Media Effectiveness solutions before acquisition of Repucom.
• Leading UK sales of the Media Advertising Effectiveness & Online Analytics portfolio on Telecoms Accounts. These solutions include TV Advertising, Online Advertising and Mobile Advertising Effectiveness.
• Responsible for the management and development of Vodafone and Orange global accounts: this includes the overall management of the strategic partnership as well meeting annual sales targets set on each account and consulting support function to Nielsen's local account managers.
• Launched Smartphone Panel in the UK with overall commercial, marketing and output proposition design responsibility.
• Launched business development activity in Sports and Media Effectiveness solutions before acquisition of Repucom.
Marketing, Design, Business development, Advertising, Retail, Consulting, Management, Sales, Analytics, TV, Support, Development, Internet, Online, President
2010 - 2015
job
Vice President
Telecoms Europe & Sports UK.
Nielsen
President
2009 - 2010
job
Head
TalkTalk Group.
of Product Performance and Customer Experience, TalkTalk Group
Customer experience
2006 - 2009
job
Head
Nokia.
of Insights & Consumer Experience, Nokia
2000 - 2006
job
Market Research & Insights Manager
Vodafone Group.
Research, Market research, Manager
1997 - 2000
job
Consulting Research Team Leader
Frost & Sullivan.
Research, Consulting
1996 - 1997
job
FREE LANCE RESEARCH ANALYST
Mc CALLUM & LAYTON (LEEDS), CARTER RESEARCH, SWIFT RESEARCH.
(UK): Mc CALLUM & LAYTON (LEEDS), CARTER RESEARCH, SWIFT RESEARCH.
Swift, Research, Analyst
1996 - 1997
job
Free Lance Research Analyst, McCallum & Layton, Carter Research
Swift Research.
Research, Analyst
My education
1988
-
1992
UNIVERSITE PAUL VALERY
Masters, Modern Languages
Masters, Modern Languages
?
-
1986
n/a
HighSchoolOrEquivalent, Mathematics & Economics
HighSchoolOrEquivalent, Mathematics & Economics
Frank's reviews
Frank has not received any reviews on Worksome.
Contact Frank Martinez
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Frank directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark