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Experienced Network Engineer specialising in Cisco and Meraki
Phillip Evans
,
london, United Kingdom
Experience
Other titles
Skills
I'm offering
A motivated individual with a strong technical background, project management experience and excellent communication skills. A driven employee with a focus on mentoring colleagues, ensuring high levels of customer satisfaction and exceeding performance indicators.
Working with multiple technologies such as routing/switching, firewalls, VPNs and wireless. I am qualified to Masters with distinction level with a number of Cisco qualifications.
Working with multiple technologies such as routing/switching, firewalls, VPNs and wireless. I am qualified to Masters with distinction level with a number of Cisco qualifications.
Markets
United Kingdom
Language
English
Fluently
French
Good
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2017 - ?
job
Network Support Manager
Cisco Meraki.
● Overseeing day-to-day operations for the EMEA Network Support team
● Acting as an escalation point and guiding troubleshooting efforts, ensuring that escalated cases (up to executive level engagement) have the correct resources available to drive to resolution
● Building and leveraging relationships with other Cisco teams to address mutual concerns and ensure customer success
● Identifying obstacles that affect productivity and implementing solutions to improve the quality and performance of the technical support team
● Managing and coaching team members, conducting regular one on one meetings and periodic performance reviews
● Creating, maintaining, and tracking Key Performance Indicators
● Interviewing and qualifying prospective candidates
● Acting as an escalation point and guiding troubleshooting efforts, ensuring that escalated cases (up to executive level engagement) have the correct resources available to drive to resolution
● Building and leveraging relationships with other Cisco teams to address mutual concerns and ensure customer success
● Identifying obstacles that affect productivity and implementing solutions to improve the quality and performance of the technical support team
● Managing and coaching team members, conducting regular one on one meetings and periodic performance reviews
● Creating, maintaining, and tracking Key Performance Indicators
● Interviewing and qualifying prospective candidates
Coaching, Operations, Cisco, Network, Support, UP, Manager
2012 - 2017
job
Third Line Network Engineer
Flintshire County Council.
● Trained and mentored junior staff enabling them to significantly further their career advancement.
● Administration and support of the corporate network throughout the council buildings and schools within the county, both remotely and on site.
● Configure and maintain over 300 Cisco routers and switches including 4 Catalyst 6509 core switches for over 2000 users.
● Administration of various network services including Fortinet firewall, Clearswift Secure Email Gateway, Cisco ACS, Cisco WCS, MS DHCP and Statseeker.
● Configure and maintain VPNs for external support companies using Cisco ASA
● Administration and support of the corporate network throughout the council buildings and schools within the county, both remotely and on site.
● Configure and maintain over 300 Cisco routers and switches including 4 Catalyst 6509 core switches for over 2000 users.
● Administration of various network services including Fortinet firewall, Clearswift Secure Email Gateway, Cisco ACS, Cisco WCS, MS DHCP and Statseeker.
● Configure and maintain VPNs for external support companies using Cisco ASA
Administration, Cisco, Firewall, Network, Support, Fortinet
2011 - 2012
job
ICT Technician
St Brigids School.
● Administration of school network including user support for teachers and pupils.
● Maintain and administer several Linux servers including Ubuntu and PFSense.
● Windows Server 2003/2008/Apple Server - Responsible for imaging, desktop deployment, group policy, user account maintenance, roaming profiles, software deployment.
● Maintain and administer several Linux servers including Ubuntu and PFSense.
● Windows Server 2003/2008/Apple Server - Responsible for imaging, desktop deployment, group policy, user account maintenance, roaming profiles, software deployment.
Linux, Administration, Deployment, Windows server, Windows, Network, Ubuntu, Support, Software, Server, Pfsense
2005 - 2011
job
Specialist IT Technician
PC World.
● Training technicians on various topics such as PC repair and maintenance
● Coordinating the day to day management of the PC repair clinic
● Customer facing support/advice, PC diagnostic and repair.
● Coordinating the day to day management of the PC repair clinic
● Customer facing support/advice, PC diagnostic and repair.
Training, Management, It, Support, PC
2002 - 2005
job
IT Technician
Holywell Computers.
● Responsible for day to day management of the store and staff training
● Customer support, Network/PC design, implementation and support for SMB
● Customer support, Network/PC design, implementation and support for SMB
Design, Training, Management, Network, It, Implementation, Support, PC, Smb
My education
2010
-
2011
Glyndwr University
MSc, Computer Networks
MSc, Computer Networks
2008
-
2010
University of Wales
BSc, Computer Networks
BSc, Computer Networks
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