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jobs
Katherine Jempson
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
French
Good
Ready for
My experience
2017 - ?
temp
CLs Administrator CAMC
unknown.
Part time Monday and Tuesday - Responsible for looking after 300 sites throughout Wales. Working alongside Field Officers to relay information between myself and the sites. Dealing with complaints from both customers and site owners and ensuring the relevant targets are met. Using my customer service skills to help increase the number of site applications. Working with the customers to ensure there needs are met and we are offering what they would like whilst on holiday. General administrative duties, letter writing, scanning, excel, word, PowerPoint, event management and social media.
Social Media, Excel, Writing, Powerpoint, Event, Word, Customer service, Management, Service, Administrator, Social
2015 - 2017
job
Learning and development specialist
unknown.
CAMC - Working within the training team to conduct general business training for both head office and site staff. Working within a team and alone to put together and conduct training courses and presentations, including handling invoicing needs and purchase orders for training courses and materials.. Working with Regional Managers off site and Managers on site to ensure their teams got the relevant training required. Organising training courses across the UK and presenting courses to small and large groups. Designed and presented customer service courses. General administrative work to keep track of training courses.
Training, Customer service, Service, Presenting, Development, Office
2012 - 2015
job
Membership Compliance Supervisor
Caravan Club.
Experience in dealing with customer complaints and enforcing The Clubs Late Cancellation Policy. Maintaining customers' expectations and dealing with conflict and difficult situations. Working within an existing team and alongside other departments to ensure all work is completed within deadlines. Assisting agents with general questions and helping to ensure Late Cancellation knowledge and statistics are kept up to date and fed back to the relevant departments.
Compliance, Statistics, UP
2009 - 2010
job
Proprietor
Hair Daze.
Key achievements and skills gained: Built hairdressing business from start up. Whilst gaining further knowledge in selling, planning, time management, customer service and leading a team.
Management, Customer service, Service, UP
My education
2007
-
2009
Central Sussex College Crawley
Secondary, Hairdressing and Barbering
Secondary, Hairdressing and Barbering
2003
-
2007
Sackville College
Secondary, Various grades (Minor in English)
Secondary, Various grades (Minor in English)
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