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Senior
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0
jobs
I am now seeking a new opportunity that will allow me to use my excellent interpersonal skills.
Siham Kerfassi
,
Belfast, United Kingdom
Experience
Other titles
Skills
I'm offering
I enjoy working in a fast paced environment. I love challenges and consistently achieve high standards and exceed company targets through effectively working as a team player or alone. My customer service skills are outstanding which I believe is the key to a successful business.
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Language
English
Fluently
French
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
freelance
HR/Sourcer Contractor
Flexera.
Sourcing and screening of candidates for various roles using HR databases, Applicant Tracking
Systems (ATSs) and Candidate Management Systems (CMSs)
Develop candidate profiles to understand motivators, salary requirements, etc.
Ensure all postings are accurate, timely, and consistent
Liaising between recruiting candidates, recruiters, and hiring managers
Manage requisition approval process and postings for all open and closed requisitions
Assist in streamlining an evolving recruiting processes, ensuring five-star customer service and professionalism is delivered with every interaction
Manage scheduling and travel coordination of interviews to ensure a successful candidate
experience
Prepare written job offers, coordinate background checks, and on-boarding efforts
Manage data and prepare weekly requisition reports, other reports as requested
Maintain necessary files in accordance with federal and local regulations and laws
Contribute to special projects as needed
Systems (ATSs) and Candidate Management Systems (CMSs)
Develop candidate profiles to understand motivators, salary requirements, etc.
Ensure all postings are accurate, timely, and consistent
Liaising between recruiting candidates, recruiters, and hiring managers
Manage requisition approval process and postings for all open and closed requisitions
Assist in streamlining an evolving recruiting processes, ensuring five-star customer service and professionalism is delivered with every interaction
Manage scheduling and travel coordination of interviews to ensure a successful candidate
experience
Prepare written job offers, coordinate background checks, and on-boarding efforts
Manage data and prepare weekly requisition reports, other reports as requested
Maintain necessary files in accordance with federal and local regulations and laws
Contribute to special projects as needed
Customer service, Management, Sourcing, Service, Processes
2018 - 2019
job
Bilingual Customer Service
BLU.
Supporting business and consumers via inbound calls, emails and live chat queries.
Resolving product queries and fielding questions regarding online accounts and customer
orders
Complaint handling and resolution
Offering in-depth product knowledge of our range and legislation around the products.
Monitoring and engaging consumer questions that come through Social Media
Ensuring the best consumer experience possible is provided
Helping drive sales activity where appropriate and conducting customer surveys
Resolving product queries and fielding questions regarding online accounts and customer
orders
Complaint handling and resolution
Offering in-depth product knowledge of our range and legislation around the products.
Monitoring and engaging consumer questions that come through Social Media
Ensuring the best consumer experience possible is provided
Helping drive sales activity where appropriate and conducting customer surveys
Social Media, Customer service, Sales, Service, Surveys, Monitoring, Online, Social
2013 - 2014
job
Lead of the daily operation target
KPI's.
Responsible for delivering operational brand standards and financial results; KPI's
Managing, motivating, training and developing the team
Maintaining high standards in customer service and management
Responsible of Food and Beverages orders and deliveries
Responsible of the recruitment in store
Key Holder duties
Managing, motivating, training and developing the team
Maintaining high standards in customer service and management
Responsible of Food and Beverages orders and deliveries
Responsible of the recruitment in store
Key Holder duties
Training, Customer service, Management, Service, Recruitment, KPI
2011 - 2013
job
Key holder duties
ShakeAway Whitgift Centre.
Staff Recruitment and training
Organising staff meetings on a daily basis
Meeting weekly/monthly targets, KPI's
Organising staff meetings on a daily basis
Meeting weekly/monthly targets, KPI's
Training, Recruitment, KPI
2008 - 2010
job
Assistant Manager
The Hummingbird Bakery.
Ensured the image of the company is positively projected at all times
Demonstrated leadership and motivational qualities to achieve the company's aim and objectives in delivering its vision
Staff Recruitment
Managed day-to-day activities
Developed staff to achieve their potential, through support and challenge
Supported and maintained a positive working environment at all times
Undertook additional tasks and duties as directed by the Commercial Director
Key Holder duties
Demonstrated leadership and motivational qualities to achieve the company's aim and objectives in delivering its vision
Staff Recruitment
Managed day-to-day activities
Developed staff to achieve their potential, through support and challenge
Supported and maintained a positive working environment at all times
Undertook additional tasks and duties as directed by the Commercial Director
Key Holder duties
Leadership, Recruitment, Support, Manager
2003 - 2005
job
Assistant Manager
New Look.
Responsible for the opening and closing of the store
Control of deliveries
Motivating and training staff to achieve monthly sales targets
Achieving and maintaining high store standards
To set an example to staff in the company standards of professionalism, behaviour and output
Key Holder duties
Control of deliveries
Motivating and training staff to achieve monthly sales targets
Achieving and maintaining high store standards
To set an example to staff in the company standards of professionalism, behaviour and output
Key Holder duties
Training, Sales, Manager
My education
1997
-
1999
Lycée Des Plaines du Nord
Secondary, Including Math's (Minor in English)
Secondary, Including Math's (Minor in English)
1992
-
1997
Collège du Moulin
N/a, N/a
N/a, N/a
Brentwood Open Learning College
Somecollege, Recruitment Consultant Level 5
Somecollege, Recruitment Consultant Level 5
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