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Experienced IT Infrastructure Engineer (Windows and Virtualisation)
Phil Spiers
,
Belfast, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an accomplished Senior Third Line Engineer and have managed small Teams throughout my career and I have over 15 years experience working for various types of organisations within the IT Industry. I have extensive experience in Pre sales, Asset management and training key staff in proficient use of various systems. I cope well under pressure and I am always helpful and friendly.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
temp
Wintel Analyst
unknown.
Working within the Infrastructure Team I was responsible for the resolution of various incidents, BAU work and project Implementation. We are an MSP with a large client
• Citrix
• V Sphere
• Exchange 2010
• Office 365
• Build and configure new servers 2012/2016
• Symantec proxy
• AD troubleshooting
• DNS Project
• Gpo
• Citrix
• V Sphere
• Exchange 2010
• Office 365
• Build and configure new servers 2012/2016
• Symantec proxy
• AD troubleshooting
• DNS Project
• Gpo
Office 365, Exchange, DNS, Citrix, Implementation, Analyst, Infrastructure, Office, MSP
2018 - 2019
temp
Senior Infrastructure
Alexander Dennis Group.
Working within the Infrastructure Team I was responsible for the resolution of various incidents, BAU work and project Implementation
• Hyper V Cluster Aware
• Windows Server multi site
• Citrix
• Exchange hybrid
• Office 365
• ADFS Implementation
• WAP Proxy implementation
• Hybrid Exchange
• VEEAM Implementation
• Hyper V Cluster Aware
• Windows Server multi site
• Citrix
• Exchange hybrid
• Office 365
• ADFS Implementation
• WAP Proxy implementation
• Hybrid Exchange
• VEEAM Implementation
Office 365, Exchange, Windows server, Windows, Citrix, Implementation, Infrastructure, Office, Server, Veeam, Hyper V, Hybrid
2018 - 2018
temp
IT Support Analyst (Contract)
ATG Group.
As IT Support analyst I was responsible for the resolution of various incidents, BAU work and also desktop rollouts.
• Servicenow
• Windows Server multi Dc, 80 serves 2500 users
• Citrix
• Exchange on premise
• Office 365
• Mimecast
• Ticketing Systems
• Printing solutions
• Desktop rollouts across all UK theatres Box offices
• PDQ and ticket printing systems
• Servicenow
• Windows Server multi Dc, 80 serves 2500 users
• Citrix
• Exchange on premise
• Office 365
• Mimecast
• Ticketing Systems
• Printing solutions
• Desktop rollouts across all UK theatres Box offices
• PDQ and ticket printing systems
It support, Office 365, Exchange, Windows server, Windows, Citrix, It, Support, Analyst, Office, ServiceNow, Server
2016 - 2018
temp
Technical Services Manager
LAN Support Ltd.
As Technical Services Manager I was responsible for both internal systems, external Clients and management of Field Engineers. I was working for an MSP and working on a wide range of projects mainly in the Legal Sector in London.
• Single point of escalation for Field Engineers in all Technical Problems and Incidents
• Project scoping, pre sales and Documentation
• Office 365 Projects
• Solarwinds MSP Products Cloud Backup, Mail Filtering and Remote Management Console
• Server 2012
• Hyper V
• Hosted Server Solutions
• Cisco Meraki Firewall and Wireless Networks
• Microsoft Azure
• Single point of escalation for Field Engineers in all Technical Problems and Incidents
• Project scoping, pre sales and Documentation
• Office 365 Projects
• Solarwinds MSP Products Cloud Backup, Mail Filtering and Remote Management Console
• Server 2012
• Hyper V
• Hosted Server Solutions
• Cisco Meraki Firewall and Wireless Networks
• Microsoft Azure
Office 365, Azure, Microsoft azure, Cisco, Cloud, Management, Sales, Firewall, Wireless, Backup, Office, Server, Solarwinds, Hyper V, Manager, MSP
2016 - 2016
temp
Infrastructure Analyst
Education Development Trust.
As Infrastructure Analyst I am responsible for the BAU Escalations and the design, management and installation of various solutions according to business needs
• Support of AD, DNS and DHCP multi DC environment multi site
• Migration of current infrastructure to Azure
• Replace MPLS Project
• Web hosting Project
• Migration of Citrix solution to Azure
• Backup solutions
• Office 365
• Patching
• Imaging
• DNS and DHCP multi DC environment multi site
• Group Policy
• Software Deployment
• Network Monitoring
• Citrix and RDS Support
• Rebuilds of various user access devices
• Backup
• AV Deployment
• HP Service Manager
• Support of AD, DNS and DHCP multi DC environment multi site
• Migration of current infrastructure to Azure
• Replace MPLS Project
• Web hosting Project
• Migration of Citrix solution to Azure
• Backup solutions
• Office 365
• Patching
• Imaging
• DNS and DHCP multi DC environment multi site
• Group Policy
• Software Deployment
• Network Monitoring
• Citrix and RDS Support
• Rebuilds of various user access devices
• Backup
• AV Deployment
• HP Service Manager
Support, Manager, Service Manager, Web, Software, Office, Monitoring, Backup, Infrastructure, Analyst, Design, Hosting, Citrix, Network, Service, DNS, Management, Deployment, Azure, Office 365
2015 - 2016
temp
Third Line Techical Specialist
Fujitsu UK and Ireland.
As Third Line Technical Speciailist I am responsible for the Escalations, IT Support for various customers staff, Change Requests, Escalations and breaches
• Support of AD, DNS and DHCP multi DC environment multi site
• Group Policy
• Software Deployment
• Network Monitoring
• Citrix and RDS Support
• Rebuilds of various user access devices
• Backup
• AV Deployment
• HP Service Manager
• Support of AD, DNS and DHCP multi DC environment multi site
• Group Policy
• Software Deployment
• Network Monitoring
• Citrix and RDS Support
• Rebuilds of various user access devices
• Backup
• AV Deployment
• HP Service Manager
It support, Deployment, DNS, Service, Network, Citrix, It, Support, Backup, Monitoring, Software, Service Manager, Manager
2015 - 2016
freelance
Senior Technical Consultant
Greenpoint Computer Services.
As a Senior Technical Consultant I am responsible for the Escalations, IT Support for various customers staff, Supply and order of various hardware/software, Documentation for Clients Site, Licensing, Projects, Roll outs and Management of Local Help desk Team and Local Engineering Team.
• Providing single point of call for various projects - Design and implementation from start to finish
• Project scoping, Pre sales and Documentation
• Hyper V Implementation - Cluster in a Box - Multiple Host/ SAN Solutions
• MS Exchange 2010 to 2013 Migration
• MS Exchange 2003 to 2010 Migration
• Multiple customer migrations from Server 2003 to 2012 and Office 365.
• Desktop/ Tablet and mobile device Support
• IT Policy and information Governance policies
• One Drive for Business projects including staff training
• Office relocations including Infrastructure WAN/LAN Planning
• Procurement of various hardware/software
• Providing single point of call for various projects - Design and implementation from start to finish
• Project scoping, Pre sales and Documentation
• Hyper V Implementation - Cluster in a Box - Multiple Host/ SAN Solutions
• MS Exchange 2010 to 2013 Migration
• MS Exchange 2003 to 2010 Migration
• Multiple customer migrations from Server 2003 to 2012 and Office 365.
• Desktop/ Tablet and mobile device Support
• IT Policy and information Governance policies
• One Drive for Business projects including staff training
• Office relocations including Infrastructure WAN/LAN Planning
• Procurement of various hardware/software
Support, Hyper V, SAN, WAN, Server, Software, Office, Infrastructure, Hardware, Implementation, Design, It, Engineering, Sales, Management, Procurement, Exchange, Training, Office 365, It support
2014 - 2015
freelance
Infrastructure Consultant
NI Data Services Ltd.
As an Infrastructure Consultant I was responsible for the Planning and implementation of various solutions for Clients. I was working on behalf of a MSP and working on a variety of projects for various types of business es including Government, Manufacturing and legal sectors.
• Providing single point of call for various projects - Design and implementation from start to finish
• Project scoping, Pre sales and Documentation
• V Sphere virtualisation - 200 User - Manufacturer of Composite Components
• V Sphere virtualisation - 200 User - Electrical distributor company
• MS Exchange 2010 to 2013 Migration - 150 User - Virtualisation Infrastructure
• MS Exchange 2003 to 2010 Migration - 80 Users - Physical to Virtual Environment
• Multiple customer migrations from Server 2003 to 2012 and Office 365.
• One Drive for Business projects - 40 User setup multiple sites and migrated data
• Acted as Specialist consultant for Solicitors regarding Court Case
• Providing single point of call for various projects - Design and implementation from start to finish
• Project scoping, Pre sales and Documentation
• V Sphere virtualisation - 200 User - Manufacturer of Composite Components
• V Sphere virtualisation - 200 User - Electrical distributor company
• MS Exchange 2010 to 2013 Migration - 150 User - Virtualisation Infrastructure
• MS Exchange 2003 to 2010 Migration - 80 Users - Physical to Virtual Environment
• Multiple customer migrations from Server 2003 to 2012 and Office 365.
• One Drive for Business projects - 40 User setup multiple sites and migrated data
• Acted as Specialist consultant for Solicitors regarding Court Case
Design, Office 365, Exchange, Sales, Implementation, Infrastructure, Office, Server, MSP
2012 - 2013
freelance
Consultant
Rushmoor Borough Council.
As a consultant for Rushmoor Council I was responsible for internal systems and heavily involved with project work including Infrastructure relocation, software roll-outs and Desktop Refresh.
• Projects including roll-out of approx 150 Machines various software configuration primarily Windows XP/Office 2007.
• Planning process and implementation of Software to control Cash Receipting, working alongside Capita
• Planning and implementation of Collocation, infrastructure setup, testing and also relocation of equipment
• Decommissioning of Microsoft Exchange 2003
• Setup, testing and implementation on Encryption for Mobile Working Laptop
• Projects including roll-out of approx 150 Machines various software configuration primarily Windows XP/Office 2007.
• Planning process and implementation of Software to control Cash Receipting, working alongside Capita
• Planning and implementation of Collocation, infrastructure setup, testing and also relocation of equipment
• Decommissioning of Microsoft Exchange 2003
• Setup, testing and implementation on Encryption for Mobile Working Laptop
Exchange, Windows, Implementation, Infrastructure, Testing, Office, Software, XP
2007 - 2010
job
Senior IT Support Engineer
Government and Legal companies.
• Provide IT Consultancy, covering all aspects of Front, Middle and Back Office for various companies including Charitable organisations, Government and Legal companies
• Support Technical Engineers on-site by telephone and remotely to ensure that problems are resolved in a timely and efficient manor.
• Configure and test network set-up from Ground up within test environment including Infrastructure, Hardware and produce reports to Management boards.
• Deal with incidents from start to finish and liase with third party companies to seek technical advice and support from Microsoft on complex matters.
• Planning and implementation of Disaster Recovery Projects, setting up Front Office Workstations and testing accordingly.
RAF, Episkopi Garrison, Cyprus
• Support Technical Engineers on-site by telephone and remotely to ensure that problems are resolved in a timely and efficient manor.
• Configure and test network set-up from Ground up within test environment including Infrastructure, Hardware and produce reports to Management boards.
• Deal with incidents from start to finish and liase with third party companies to seek technical advice and support from Microsoft on complex matters.
• Planning and implementation of Disaster Recovery Projects, setting up Front Office Workstations and testing accordingly.
RAF, Episkopi Garrison, Cyprus
It support, Management, Test, Network, It, Support, Implementation, Hardware, Infrastructure, Testing, Office, UP
2003 - 2010
job
TFB Partner Legal
Solicitors in London.
software upgraded onto MSSQL 2010 and App V setup for users at remote office over VPN
MSSQL, Office, Software, App
2004 - 2007
job
Network Management Engineer
unknown.
As a Network Management Engineer based in Cyprus in the RAF I was involved with multiple hardware/software Implementation. I worked as part of a team on a helpdesk and mainly 3rd line
• Provide 24/7 365 2nd/3rd Line Support in the Data Centre
• Carry out on a daily basis Software Patching/ Anti Virus Management and keep up to date record of such.
• Deal with incidents from start to finish and liaise with third party companies in the UK to seek technical advice when not resolved by 3rd Line.
• Involvement in Disaster Recovery Project, setting up Front Office Workstations and testing accordingly.
• Carry out Hardware fault diagnosis on Dell Power edge/HP Proliant server. Hardware Replacement and configuration
• Involved in multiple projects including File Server Replacement and File Structure re organisation.
• Involved with installation and maintenance of Small Citrix Farm to run Forces Workshop Applications
• Provide 24/7 365 2nd/3rd Line Support in the Data Centre
• Carry out on a daily basis Software Patching/ Anti Virus Management and keep up to date record of such.
• Deal with incidents from start to finish and liaise with third party companies in the UK to seek technical advice when not resolved by 3rd Line.
• Involvement in Disaster Recovery Project, setting up Front Office Workstations and testing accordingly.
• Carry out Hardware fault diagnosis on Dell Power edge/HP Proliant server. Hardware Replacement and configuration
• Involved in multiple projects including File Server Replacement and File Structure re organisation.
• Involved with installation and maintenance of Small Citrix Farm to run Forces Workshop Applications
Management, Network, Citrix, Support, Implementation, Hardware, Testing, Office, Software, Organization, Server, Power, Workshop, Hp proliant, UP
2002 - 2004
job
1st/2nd Line Support Engineer
RAF.
Benson, Oxfordshire
As a Helpdesk Engineer I worked on internal IT Systems on camp based at Benson. This role involved a lot of Hardware Refresh and software rollouts.
1st/2nd Line Support Engineer July 2002 -July 2004
• Answering client calls, identifying and defining issues and assigning priorities
• Support of MS Applications primarily desktop and update user Guides and Installation Documentation.
• Installing and configuring computers, monitors, network infrastructure and peripherals
• Carry out desktop roll outs including cloning images and configuration of software.
• Basic knowledge of TCP/IP and troubleshooting
• Roaming Profile Troubleshooting
• Configuring software and hardware
• 1st and 2nd line support for 3000 users
• MS Office 2003 troubleshooting experience
As a Helpdesk Engineer I worked on internal IT Systems on camp based at Benson. This role involved a lot of Hardware Refresh and software rollouts.
1st/2nd Line Support Engineer July 2002 -July 2004
• Answering client calls, identifying and defining issues and assigning priorities
• Support of MS Applications primarily desktop and update user Guides and Installation Documentation.
• Installing and configuring computers, monitors, network infrastructure and peripherals
• Carry out desktop roll outs including cloning images and configuration of software.
• Basic knowledge of TCP/IP and troubleshooting
• Roaming Profile Troubleshooting
• Configuring software and hardware
• 1st and 2nd line support for 3000 users
• MS Office 2003 troubleshooting experience
MS office, Network, TCP/IP, It, Support, Hardware, Infrastructure, Office, Software, Basic
My education
2001
-
2003
Defence College of Aeronautical Engineering
Hndhncorequivalent, Electronics
Hndhncorequivalent, Electronics
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