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Phillip Bailey
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I'm offering
I am an experienced multi-disciplined individual with over 40 years' experience within the motor and associated Industries. I have had a progressive career starting off as an apprentice, continuing through into workshop control, middle management and finally into a senior position, which includes sixteen years running my own Limited Company. I have excellent communication and entrepreneurial skills.
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2019 - ?
job
Image Engineer
unknown.
2003 - 2019
job
Managing Director
Auto-Assessors/Claims Plus Ltd.
- Responsible for the day to day running of the business.
- Prepare yearly budgets/forecasts, monitor KPi's
- Target new customers.
- Undertake all types of vehicle examinations.
- Undertake desk top assessments
- Carry out forensic investigations, fire investigation and low speed assessments
- Attend court as expert witness
- Accident Investigation, Plans & photographs
- Maintain all technical records of test equipment.
- Undertake workshop and warranty audits (Various Manufacturers).
- Undertake bodyshop audits (post repair)
- Undertake mystery shops and customer service analysis
- Undertake Risk Assessments and write reports
- Undertake Environmental assessments (EPA) and write reports
- Prepare yearly budgets/forecasts, monitor KPi's
- Target new customers.
- Undertake all types of vehicle examinations.
- Undertake desk top assessments
- Carry out forensic investigations, fire investigation and low speed assessments
- Attend court as expert witness
- Accident Investigation, Plans & photographs
- Maintain all technical records of test equipment.
- Undertake workshop and warranty audits (Various Manufacturers).
- Undertake bodyshop audits (post repair)
- Undertake mystery shops and customer service analysis
- Undertake Risk Assessments and write reports
- Undertake Environmental assessments (EPA) and write reports
Customer service, Test, Service, KPI, Workshop
2000 - 2003
job
Manager (Service, Sales, Bodyshop & Rapid fit)
Crockets WTC Ltd.
A senior management role, reporting to the dealer principal and finance director, responsible for;
Management & budgets
- Sole responsibility for department budgets and forecasts.
- Introduced a range of KPi's
- Management of 30 staff.
- Restructured of all departments within the Dealership.
- Reducing operating costs by 28% in two years.
- Increased turnover by 39%. From £9m to £12.5m in two years
- Attended monthly/quarterly planning, marketing and sales seminars by FORD
- Raised the Dealership profile
Operational
- Updated the dealership operating system (from Kerridge to Pinewood).
- Arranged for all staff to be retrained.
- Updated COSH profile and wrote from start an EPA manual.
- Created an in-house call centre.
- Introduced an in-house Business Centre selling sales and servicing programs direct to local business.
- Introduced a training schedule for all employees
- Introduced revised Dealer opening times.
- Introduced a two-shift system within workshop.
- Introduced a collection/delivery service to reduce demand on Curtesy cars.
- Introduced a vehicle health check scheme.
- Championed FORD 'Complete Satisfaction' program ratings.
Management & budgets
- Sole responsibility for department budgets and forecasts.
- Introduced a range of KPi's
- Management of 30 staff.
- Restructured of all departments within the Dealership.
- Reducing operating costs by 28% in two years.
- Increased turnover by 39%. From £9m to £12.5m in two years
- Attended monthly/quarterly planning, marketing and sales seminars by FORD
- Raised the Dealership profile
Operational
- Updated the dealership operating system (from Kerridge to Pinewood).
- Arranged for all staff to be retrained.
- Updated COSH profile and wrote from start an EPA manual.
- Created an in-house call centre.
- Introduced an in-house Business Centre selling sales and servicing programs direct to local business.
- Introduced a training schedule for all employees
- Introduced revised Dealer opening times.
- Introduced a two-shift system within workshop.
- Introduced a collection/delivery service to reduce demand on Curtesy cars.
- Introduced a vehicle health check scheme.
- Championed FORD 'Complete Satisfaction' program ratings.
Marketing, Training, Marketing and sales, Management, Finance, Sales, Service, KPI, Health, Workshop, Manager
1998 - 2000
job
General Manager
Seaking/Honda UK.
(import centre)
- Hired to design, develop and oversee the implementation of a purpose-built body shop/workshop and import centre, offering a 24/7 operation.
- Managed a staff of 300 in all departments.
- During manufacturers promotions would hire sub-contractors.
- Responsible for a stock of new/used vehicles (Honda, Toyota and Mitsubishi) totalling approximately £50m.
- Reported directly to the CEO and CFO of Seaking, attended regular management seminars and meetings.
- Managed a multi-site operation
- Maintained a strong working relationship with Senior Managers at Mitsubishi, Honda & Toyota.
- Responsible for corporate activities for visiting dignitaries.
- Managed one-off corporate marketing projects
Work Summary Cont.
- Hired to design, develop and oversee the implementation of a purpose-built body shop/workshop and import centre, offering a 24/7 operation.
- Managed a staff of 300 in all departments.
- During manufacturers promotions would hire sub-contractors.
- Responsible for a stock of new/used vehicles (Honda, Toyota and Mitsubishi) totalling approximately £50m.
- Reported directly to the CEO and CFO of Seaking, attended regular management seminars and meetings.
- Managed a multi-site operation
- Maintained a strong working relationship with Senior Managers at Mitsubishi, Honda & Toyota.
- Responsible for corporate activities for visiting dignitaries.
- Managed one-off corporate marketing projects
Work Summary Cont.
Marketing, Design, Management, Implementation, CFO, Ceo, Workshop, Manager
1995 - 1998
job
General Manager
M Bolas Ltd.
1977 to 1995 Various
Further details of work undertaken available on request.
Further details of work undertaken available on request.
Manager
My education
Essex University
Bachelors, Law
Bachelors, Law
Essex University
N/a, CertCE Law Course
N/a, CertCE Law Course
Institute of Motor Industry
BSc, Mechanical Engineering and Maths
BSc, Mechanical Engineering and Maths
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