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Microsoft Certified System Admin/Network Admin/Infrastructure engineer
Terry Walker
,
Stroud, United Kingdom
Experience
Other titles
Skills
I'm offering
I have worked in the IT industry for the last 20 years and have been involved in all aspect from 1st line to 4th line support. I have covered server software from NT4 to the present day and have managed several technologies including managing firewalls, building servers, set up of DNS, WINS, DHCP, WSUS, troubleshooting switches, WAPs, AV software and many other BAU requirements as needed on both large and small networks.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
freelance
Helpdesk Analyst
M and M Direct.
Hires to cover the increased sales over the Christmas period. Working on the helpdesk ensuring orders are processed from the Web interface through Mailbrain to the Warehouse management system. Also involves BAU support with telephone systems, anti virus, new user setup etc
Jira, Microsoft SQL, Octa, Kaspersky, Mailbrain
2016 - 2017
job
Desktop Support Analyst
British Red Cross.
Covering SW England and Wales upgrading/imaging PC's, Laptops, managing Citrix thin clients, BAU and encrypting Laptops with McAfee. Extended further 12 months to cover DSA secondment.
Citrix, PC
2016 - 2016
temp
Contract for Vista
Vista/TRG.
TRG - Epos HDD upgrade replacement setting up server/workstations in South Wales.
Server, UP
2015 - 2015
temp
Contract for Cerco
Fujitsu.
installing Tablets/Tills/EPOS etc in Halfords/EE Stores throughout the Midlands, South West and Wales
October 2015 - 2 Day contract for Kelway - Terminal deployment for Reed Recruitment Bristol
October 2015 - 2 Day contract for Kelway - Terminal deployment for Reed Recruitment Bristol
Deployment, Recruitment
2015 - 2015
temp
L4 engineer decoupling a server room and flashing switches
Holiday Inn.
for migration to a new domain.
Dec 2014 -I completed a small project for Kerry Maintenance to install a file & print server, install and configure an exchange server on Hyper V to manage email in house and setup OMA.
Dec 2014 -I completed a small project for Kerry Maintenance to install a file & print server, install and configure an exchange server on Hyper V to manage email in house and setup OMA.
Exchange, Print, Server, Hyper V
2014 - 2014
temp
Contract for NHS
NHS.
3rd Line Server Support. Supporting over 20k+ Users. Managing helpdesk, Data Centre with 300+ servers, BAU, Backups, Restores, AD, Group Policy, Anti-Virus updates, etc
Jul 14 - 2 Week contract at Brightsource covering sickness and completing some ad hoc projects. New VPN rollout to laptops firewall setup etc.
Jul 14 - 2 Week contract at Brightsource covering sickness and completing some ad hoc projects. New VPN rollout to laptops firewall setup etc.
SoMe, Firewall, Support, Server
1998 - 2008
job
Network Support
The Cheltenham Ladies College.
Reason for Leaving: To relocate with partner
Duties and Responsibilities
I worked on a helpdesk dealing with support from 1st line to 4th line. This included switch configuration, wireless troubleshooting, server installation/support, active directory administration, exchange administration, anti virus administration, laptop connection troubleshooting and printer/photocopier problems. I have been involved in 2 migrations from NT4 to 2000 and then to 2003. I done the new active directory install from scratch and set up the necessary group policies. The network had in excess of 30 Servers, 1400 machines and 1200 users. Daily duties included backup, blocking and unblocking of website using the Watchguard firewall, checking server logs, managing security updates and general laptop/desktop/server/switch and wireless troubleshooting.
Duties and Responsibilities
I worked on a helpdesk dealing with support from 1st line to 4th line. This included switch configuration, wireless troubleshooting, server installation/support, active directory administration, exchange administration, anti virus administration, laptop connection troubleshooting and printer/photocopier problems. I have been involved in 2 migrations from NT4 to 2000 and then to 2003. I done the new active directory install from scratch and set up the necessary group policies. The network had in excess of 30 Servers, 1400 machines and 1200 users. Daily duties included backup, blocking and unblocking of website using the Watchguard firewall, checking server logs, managing security updates and general laptop/desktop/server/switch and wireless troubleshooting.
Administration, Active Directory, Exchange, Firewall, Website, Network, Security, Wireless, Support, Backup, Server, UP
1991 - 1998
job
Credit Control
Bridgeway Management Limited.
Whitfield Street
Gloucester
Reason for leaving: To return to the computer industry.
Duties and Responsibilities
The work dealt with multi million pound outwards reinsurance businesses for the liquidated, Trinity Insurance Company. It involved liaising with brokers and reinsurers to identify which reinsurers had already paid/received monies, maintaining IBNR and reserve figures, cash collection, agreeing statements, searching technical files, liaising with brokers and reinsurers, and reconciling cash. I also dealt with ad hoc pc queries and support for the users.
Gloucester
Reason for leaving: To return to the computer industry.
Duties and Responsibilities
The work dealt with multi million pound outwards reinsurance businesses for the liquidated, Trinity Insurance Company. It involved liaising with brokers and reinsurers to identify which reinsurers had already paid/received monies, maintaining IBNR and reserve figures, cash collection, agreeing statements, searching technical files, liaising with brokers and reinsurers, and reconciling cash. I also dealt with ad hoc pc queries and support for the users.
It, Support, Insurance, PC
1991 - 1991
job
PC Trainer
Bridge Training Consultants.
Reason for leaving: Closure of company.
Duties and responsibilities
Training of Enterprise Trainees up to NVQ Level 1 & 2 standard in the basics of PC's, spreadsheets, databases and word-processing. This involved the students working through a set course by themselves, doing various assignments along the way, and then coming to me for any problems, queries or further explanations and advises that they needed. I was also responsible for the backup of work, cleaning the hard disks, installing software/hardware, monitoring and ordering supplies and anything else required to keep the course flowing smoothly.
Duties and responsibilities
Training of Enterprise Trainees up to NVQ Level 1 & 2 standard in the basics of PC's, spreadsheets, databases and word-processing. This involved the students working through a set course by themselves, doing various assignments along the way, and then coming to me for any problems, queries or further explanations and advises that they needed. I was also responsible for the backup of work, cleaning the hard disks, installing software/hardware, monitoring and ordering supplies and anything else required to keep the course flowing smoothly.
Training, Word, Hardware, Backup, Monitoring, Software, PC, Enterprise, Processing, UP, ME
1990 - 1991
job
PC Technical support
Panic Button (Glos) Ltd.
High Street
Stonehouse
Glos
Reason for Leaving: Closure of business due to insolvency
Duties and responsibilities
Panic Button was an Informix authorised training agency that dealt with the training of businesses in the use of various software available on the market. In my position of technical support, any queries our clients had after the training, I would deal with over the telephone. This ranged from simple print problems to more advanced problems with macros. I also developed a couple of applications for local companies.
Stonehouse
Glos
Reason for Leaving: Closure of business due to insolvency
Duties and responsibilities
Panic Button was an Informix authorised training agency that dealt with the training of businesses in the use of various software available on the market. In my position of technical support, any queries our clients had after the training, I would deal with over the telephone. This ranged from simple print problems to more advanced problems with macros. I also developed a couple of applications for local companies.
Training, Print, Support, Software, PC
1988 - 1990
job
Ass Dept Manager
Gateways Foodmarkets Limited.
(Branch now closed)
Reason for Leaving: To pursue a more computer orientated career
Duties and responsibilities
I started at Gateways part-time on Saturdays whilst still at school and then went full time when I left school. I progressed through every department in the store and left as assistant department manager on the Wines/Spirits and Cigarettes section.
Reason for Leaving: To pursue a more computer orientated career
Duties and responsibilities
I started at Gateways part-time on Saturdays whilst still at school and then went full time when I left school. I progressed through every department in the store and left as assistant department manager on the Wines/Spirits and Cigarettes section.
Manager
My education
Subject
N/a, N/a
N/a, N/a
Marling Grammar School
Hndhncorequivalent, Maths (Minor in Computer Studies)
Hndhncorequivalent, Maths (Minor in Computer Studies)
n/a
Hndhncorequivalent, Computer Studies
Hndhncorequivalent, Computer Studies
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