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Strong Communicator, established Project and Business Manager
Kamran Ahmed
,
Worcester Park, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly articulate management professional with substantial operational and commercial experience with a successful track-record of managing IT projects across a range of industry sectors including banking, retail, pharmaceutical and public sector. Has significant expertise in leading client-facing projects through the full project lifecycle, including working with 3rd parties as well as offshore development teams. Additional skills include consultancy, process improvement and stakeholder management. Quick-thinker, able to swiftly resolve in-depth technical issues and deliver creative solutions to a variety of problems. Leveraging Agile and Waterfall methodologies to achieve sustainable ROI. Solid history of promoting continuous improvement, consistently enhancing processes and techniques to maximise profit and minimise time wastage.
Markets
United States
(Remote
only)
Canada
(Remote
only)
United Kingdom
Lithuania
(Remote
only)
Rest of Euro area
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
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Industries
Language
English
Fluently
Available
My experience
2022 - 2023
freelance
Scrum Master
Post Office.
Spearheading the Horizon Application Product suite modernisation, migrating multiple payment systems to AWS, including National Express ticket booking, Epay top ups, Health Lottery, Money Transfer and Bureau Money Exchange, Prepaid Credit Cards.
Working with 3rd Party AWS development team, engaging with onshore and offshore development teams to achieve common goals Collaborated with Product Owners to ensure successful delivery of the Agile process.
Leading and facilitating Scrum ceremonies, including Daily Standups, Refinement, Sprint Planning, Review and Retrospectives.
Successfully assisted technical team project delivery, ensuring projects align with delivery goals, quality standards, and industry best practice.
• Transforming team performance, removing blockers, and providing access to upskilling & mentoring
• Accurately tracking progress and reported on sprint performance, enabling sound decision making
• Developing, implementing and maintaining Agile dashboards to track progress throughout delivery
Working with 3rd Party AWS development team, engaging with onshore and offshore development teams to achieve common goals Collaborated with Product Owners to ensure successful delivery of the Agile process.
Leading and facilitating Scrum ceremonies, including Daily Standups, Refinement, Sprint Planning, Review and Retrospectives.
Successfully assisted technical team project delivery, ensuring projects align with delivery goals, quality standards, and industry best practice.
• Transforming team performance, removing blockers, and providing access to upskilling & mentoring
• Accurately tracking progress and reported on sprint performance, enabling sound decision making
• Developing, implementing and maintaining Agile dashboards to track progress throughout delivery
Stakeholder Management, Stakeholder coordination, Stakeholder involvement, Software development
2020 - 2022
freelance
Agile Lead / Scrum Master
BP.
Responsible for promoting the use of appropriate Agile techniques, methodologies and tools and providing training, coaching, mentoring and best practice guidance in the implementation of Agile and the adoption of an Agile mindset within 3 teams, AWS Cyber Security Engineering, Application Platform Security (APS) and Governance, Risk and Compliance Team.
• Steering the team to provide clarity on the PBIs (Product Backlog Items) to describe in plain English rather than technical.
• Providing team to focus on effective and accurate estimation and capacity planning by breaking down tasks into 1, ½ day and 1 hour.
• Guiding and leading team to delivering AWS Automated asset tracking, patching and Foreign AMI detection with integration to ServiceNow for raising relevant tickets and tasks.
• Continual improvement and knowledge transfer of CI/CD pipeline.
• Successfully transitioned team from Kanban to Sprint in 3 months with them successfully delivering to 2 week sprints.
• Increased team efficiencies by providing useful analytics via dashboards using Azure DevOps.
• Steering the team to provide clarity on the PBIs (Product Backlog Items) to describe in plain English rather than technical.
• Providing team to focus on effective and accurate estimation and capacity planning by breaking down tasks into 1, ½ day and 1 hour.
• Guiding and leading team to delivering AWS Automated asset tracking, patching and Foreign AMI detection with integration to ServiceNow for raising relevant tickets and tasks.
• Continual improvement and knowledge transfer of CI/CD pipeline.
• Successfully transitioned team from Kanban to Sprint in 3 months with them successfully delivering to 2 week sprints.
• Increased team efficiencies by providing useful analytics via dashboards using Azure DevOps.
Agile methodologies, Reporting, Dashboard creation, DATA ANALYSIS AND VISUALIZATION
2021 - 2022
freelance
Agile Delivery Lead
Tate & Lyle.
Responsible for Implementing and Divesture of T&L and New CO. TMS System (Quantum & ICMS) Leading using both Waterfall and Agile methodologies for phase delivery approach.
• Steering and managed Internal and 3rd party teams to deliver unsupported TMS system and interfaces within tight timelines.
• Lead and manage parallel projects of implementing Quantum upgrade as well as Implementing New TMS for New Co. for divesture as well as migrating legacy systems on stable infrastructure.
• Steering Delivery of (L)IBOR transition for T&L to be IBOR compliant by end of year (2021).
• Mentoring team to adopt agile ways of working whilst facing reluctance and resistance by introducing ceremonies incrementally and organically as well as develop efficiencies using Azure DevOps (ADO).
• Helping define Financial and Business processes for Tate & Lyle New Co. divesture.
• Managing timescales and budgets (Capex of £2m) for multiple workstreams and cross functional dependant teams and reporting to Steering Committee on progress.
• Co-ordinating integration with SAP across multiple General ledgers to provide a more efficient way of working.
• Overseeing Cutover planning and execution of decoupling/divesture of treasury applications and infrastructure for Tate and Lyle and Primient.
• Steering and managed Internal and 3rd party teams to deliver unsupported TMS system and interfaces within tight timelines.
• Lead and manage parallel projects of implementing Quantum upgrade as well as Implementing New TMS for New Co. for divesture as well as migrating legacy systems on stable infrastructure.
• Steering Delivery of (L)IBOR transition for T&L to be IBOR compliant by end of year (2021).
• Mentoring team to adopt agile ways of working whilst facing reluctance and resistance by introducing ceremonies incrementally and organically as well as develop efficiencies using Azure DevOps (ADO).
• Helping define Financial and Business processes for Tate & Lyle New Co. divesture.
• Managing timescales and budgets (Capex of £2m) for multiple workstreams and cross functional dependant teams and reporting to Steering Committee on progress.
• Co-ordinating integration with SAP across multiple General ledgers to provide a more efficient way of working.
• Overseeing Cutover planning and execution of decoupling/divesture of treasury applications and infrastructure for Tate and Lyle and Primient.
Project Management, Financial Management, Stakeholder Management, Agile project management
2021 - 2021
freelance
Head of Implementation
Worksome.
Responsible for implementing and formalising the Project delivery process for enterprise clients and Onboarding clients onto Worksome platform for the EMEA & US region.
Process optimization, Project Management, Program Management, Business strategy, Stakeholder Management, Agile project management, Business transformation
2019 - 2020
freelance
SENIOR PROJECT MANAGER
MasterCard / Vocalink.
Responsible for project leadership within an established payments firm across multiple Workstreams such as ICS (Image Clearing Systems), BPS (Bulk Payment Systems) Analytics (Money Mules, ANVS and CFI) and Zapp.
• Oversee and escalation point for ICS, Analytics CFI, MITS and ANVS and Zapp (Pay by Bank App).
• Mentoring team on Delivery for onboarding ClearBank, Starling Bank for ICS, Barclays Analytics, Danske Bank.
• Evangelising, managing and prioritising work across 2week sprints for multiple work streams as well as introduce Daily Stand ups for transparency of projects across cross-functional teams such as Onshore/Offshore Development, Middleware, Data Analytics and DevOps to name a few.
• Reporting to Senior Internal and External Stakeholders on Project and Product progress and development.
• Steered protracted and complex Nationwide ICS project through to fruition in 6 weeks.
• Introduced and implemented new tools for process improvement and efficient ways of working for better workload management and planning, such as Remedy for ICS team as well as Project and Pipeline and Project tracker for ICS and Zapp team.
• Working with Pay.UK and Bank of England to deliver and onboard solutions for Participants in adherence to fixed and tight timescales and governance.
• Devise ITSM process from Incident, Problem and Change Management to Asset Management and CMDB process and systems.
• Leading and facilitating Peru BPS Industry testing and ensuring defects are tracked, triaged, investigated, resolved and scheduled for Incremental releases.
• Oversee and escalation point for ICS, Analytics CFI, MITS and ANVS and Zapp (Pay by Bank App).
• Mentoring team on Delivery for onboarding ClearBank, Starling Bank for ICS, Barclays Analytics, Danske Bank.
• Evangelising, managing and prioritising work across 2week sprints for multiple work streams as well as introduce Daily Stand ups for transparency of projects across cross-functional teams such as Onshore/Offshore Development, Middleware, Data Analytics and DevOps to name a few.
• Reporting to Senior Internal and External Stakeholders on Project and Product progress and development.
• Steered protracted and complex Nationwide ICS project through to fruition in 6 weeks.
• Introduced and implemented new tools for process improvement and efficient ways of working for better workload management and planning, such as Remedy for ICS team as well as Project and Pipeline and Project tracker for ICS and Zapp team.
• Working with Pay.UK and Bank of England to deliver and onboard solutions for Participants in adherence to fixed and tight timescales and governance.
• Devise ITSM process from Incident, Problem and Change Management to Asset Management and CMDB process and systems.
• Leading and facilitating Peru BPS Industry testing and ensuring defects are tracked, triaged, investigated, resolved and scheduled for Incremental releases.
Asset Management, Manager, Planning, App, Development, Remedy, Testing, Middleware, Offshore, Change management, Onboarding, Analytics, Management, Leadership, Mentoring, DevOps, Project Manager
2018 - 2019
freelance
SENIOR PROJECT MANAGER
Thomsons Online Benefits.
Responsible for project leadership within a global benefits management / employee engagement firm
• Focused on the global implementation of major reward, workplace pensions & employee programmes
• Project & programme delivery, working with clients - Dell/EMC, Uber, LHC, Apple and P&G
• Key role in the provision of consultancy services related to employee benefit programme initiatives
• Scrum Master, effectively leading, managing and driving daily stand-ups and regular Kanban reviews
• Successfully managed 3rd party integrations across key digital platforms (Workday, Hubex, & BOOMI)
• Championed company readiness for a new publicising platform, managing campaigns & notifications.
• Focused on the global implementation of major reward, workplace pensions & employee programmes
• Project & programme delivery, working with clients - Dell/EMC, Uber, LHC, Apple and P&G
• Key role in the provision of consultancy services related to employee benefit programme initiatives
• Scrum Master, effectively leading, managing and driving daily stand-ups and regular Kanban reviews
• Successfully managed 3rd party integrations across key digital platforms (Workday, Hubex, & BOOMI)
• Championed company readiness for a new publicising platform, managing campaigns & notifications.
Scrum, Project Manager, Scrum master, Leadership, Management, Employee Engagement, Kanban, Implementation, Workday, EMC, Manager
2018 - 2018
freelance
GLOBAL IMPLEMENTATION MANAGER
RiseSmart.
Responsible for programme leadership, delivering digital platforms, brand transformation & change
• Appointed to key role with a provider of outplacement software and services to the global HR industry
• Established and embedded RiseSmart technology platform & business model in 3 European offices
• Worked closely with senior-level stakeholders in office locations in the Netherlands, Belgium & France
• Led local BAs and onshore/offshore development teams delivering full end-to-end solutions & systems
• Drove GDPR-compliant programme delivery for the RiseSmart platform, including right to be forgotten
• Introduced innovative tools such as MS Teams and Planner, promoting collaborative ways of working
• Successfully scoped-out business requirement for end-of-life system migration & new system design.
• Appointed to key role with a provider of outplacement software and services to the global HR industry
• Established and embedded RiseSmart technology platform & business model in 3 European offices
• Worked closely with senior-level stakeholders in office locations in the Netherlands, Belgium & France
• Led local BAs and onshore/offshore development teams delivering full end-to-end solutions & systems
• Drove GDPR-compliant programme delivery for the RiseSmart platform, including right to be forgotten
• Introduced innovative tools such as MS Teams and Planner, promoting collaborative ways of working
• Successfully scoped-out business requirement for end-of-life system migration & new system design.
Design, GDpr, Leadership, Embedded, Technology, Offshore, Brand transformation, Transformation, Implementation, System Design, Development, Office, Software, Outplacement, LED, Manager
2016 - 2017
freelance
EMEA GENERAL MANAGER
Moveware Ltd.
Responsible for all aspects of P&L general management, promoting best practice for the EMEA region.
• Led team of 10, promoting ITIL alignment and Agile ways of working for projects (£1m to £2m budget).
• Acted as the key point of escalation for both customer and staff issues, monitoring & resolving issues.
• Engaged collaboratively with clients including AGM Group, De Haan, Harrow Green & Cadogan Tate.
• Introduced remote session and innovative client training initiatives, reducing costs & boosting profits.
• Project-led the successful delivery of an ERP solution, enabling a smooth user interface & experience.
• Led the delivery of a new PSA system, boosting overall productivity on both a local and global scale.
• Reworked the implementation delivery process to enhance effectiveness, utilising the ITIL framework.
• Successfully increased revenue by 25% per month via a new strategic customer training programme.
• Led team of 10, promoting ITIL alignment and Agile ways of working for projects (£1m to £2m budget).
• Acted as the key point of escalation for both customer and staff issues, monitoring & resolving issues.
• Engaged collaboratively with clients including AGM Group, De Haan, Harrow Green & Cadogan Tate.
• Introduced remote session and innovative client training initiatives, reducing costs & boosting profits.
• Project-led the successful delivery of an ERP solution, enabling a smooth user interface & experience.
• Led the delivery of a new PSA system, boosting overall productivity on both a local and global scale.
• Reworked the implementation delivery process to enhance effectiveness, utilising the ITIL framework.
• Successfully increased revenue by 25% per month via a new strategic customer training programme.
Training, Budget, ITIL, ERP, Agile, Management, Implementation, Monitoring, Framework, LED, Manager
2016 - 2016
job
PROFESSIONAL SERVICES MANAGER - EMEA
unknown.
CMO Compliance
Responsible for all aspects of professional service management and delivery, engaging with clients.
• Focused on effective resource delivery to enable delivery of customer solutions across major accounts.
• Parachuted-in to lead turnaround of projects, including rescue & recovery, team of 10+ (£1m budget).
• Key role in contract negotiation and management, engaging with key stakeholders at up to C-level.
• Successfully collaborated & negotiated with sales teams to increase business profitability & revenues.
• Introduced a new client satisfaction system within time and budget constraints to successful outcome.
Responsible for all aspects of professional service management and delivery, engaging with clients.
• Focused on effective resource delivery to enable delivery of customer solutions across major accounts.
• Parachuted-in to lead turnaround of projects, including rescue & recovery, team of 10+ (£1m budget).
• Key role in contract negotiation and management, engaging with key stakeholders at up to C-level.
• Successfully collaborated & negotiated with sales teams to increase business profitability & revenues.
• Introduced a new client satisfaction system within time and budget constraints to successful outcome.
Budget, C, Management, Sales, Service Management, Service, Compliance, Turnaround, UP, Manager
2014 - 2015
job
SENIOR IMPLEMENTATION MANAGER
Autotask UK Ltd.
Responsible for the successful roll-out and delivery of in-house SaaS systems to a portfolio of clients.
• Full project lifecycle management and delivery, including project planning, scope, budgeting and risk.
• Secured placement of key client within initial half year at McLaren, with team of 5 (up to £500k budget).
• Full budget management remit, including profit and loss & implementation of new document processes.
• Provided subject matter expertise and guidance at pre-sales meetings, including creation of RFP/RFIs.
• Dramatically increased service efficiency and overall client satisfaction levels via enhanced processes.
• Engaged with key clients across Europe including Circle IT, Jimmy Choo, Halian and Emitac (Dubai).
• Drove successful delivery of 20-30 concurrent, multi-site projects, from initiation through to handover.
• Full project lifecycle management and delivery, including project planning, scope, budgeting and risk.
• Secured placement of key client within initial half year at McLaren, with team of 5 (up to £500k budget).
• Full budget management remit, including profit and loss & implementation of new document processes.
• Provided subject matter expertise and guidance at pre-sales meetings, including creation of RFP/RFIs.
• Dramatically increased service efficiency and overall client satisfaction levels via enhanced processes.
• Engaged with key clients across Europe including Circle IT, Jimmy Choo, Halian and Emitac (Dubai).
• Drove successful delivery of 20-30 concurrent, multi-site projects, from initiation through to handover.
Budget, Saas, Management, Sales, Service, It, Implementation, RFP, UP, Processes, Manager
2011 - 2014
job
GLOBAL IMPLEMENTATION MANAGER
SunGard Financial Systems.
Responsible for all aspects of implementation management, engaging with senior-level stakeholders.
• Promoted to global role within 1-year, delivering high-availability to the client's international user base.
• Established efficient programme governance with teams and 3rd party suppliers (up to £2m budgets).
• Spearheaded the successful migration of a legacy Treasury System for Pfizer to a managed service.
• Developed an integral solution for CBRE, delivered against strict time scales & resistance to change.
• Effectively de-coupled existing products for Tesco (Bank & PLC) to transform key business operations.
• Engaged collaboratively with major 3rd party suppliers and vendors, including Dell, HP and Microsoft.
• Promoted to global role within 1-year, delivering high-availability to the client's international user base.
• Established efficient programme governance with teams and 3rd party suppliers (up to £2m budgets).
• Spearheaded the successful migration of a legacy Treasury System for Pfizer to a managed service.
• Developed an integral solution for CBRE, delivered against strict time scales & resistance to change.
• Effectively de-coupled existing products for Tesco (Bank & PLC) to transform key business operations.
• Engaged collaboratively with major 3rd party suppliers and vendors, including Dell, HP and Microsoft.
Operations, Management, Service, PLC, Implementation, International, Treasury, UP, Manager
2008 - 2011
job
PROJECT MANAGER
Sunrise Software.
Responsible for project leadership and delivery, engaging clients and embedding ITIL best practices.
• Full project lifecycle management and delivery, including project planning, scope, budgeting and risk
• Engaged with key clients, including The Economist, the NHS, Anglian Water and Borough Councils.
• Spearheaded the digital installation of a new complaints and call-logging system for Pret à Manger.
• Established on-site capabilities for key clients including Humberside Police, using PRINCE2 methods.
Early career details include
• Full project lifecycle management and delivery, including project planning, scope, budgeting and risk
• Engaged with key clients, including The Economist, the NHS, Anglian Water and Borough Councils.
• Spearheaded the digital installation of a new complaints and call-logging system for Pret à Manger.
• Established on-site capabilities for key clients including Humberside Police, using PRINCE2 methods.
Early career details include
Project Manager, Prince2, ITIL, Leadership, Management, Manager
2004 - 2007
freelance
Consultant
Centurion Management Systems.
2001 - 2004
job
SE Officer
Home Office & HM Prison Service.
Hosting, Saas, ASP, GDPR Specialist, Windows server, Visio, Windows, Net, Security, It, GDpr, Developer, IIS, Remedy, Office, Software, Server, International, CSM, Scrum master, Java, .Net, Scrum, SQL Server, AWS, ASP.NET, CRM, Oracle, Jira, Sql, Azure, Prince2, XML, MS office, ITIL, ERP, Agile, Salesforce
My education
1999
-
2001
University of the Arts London
HND, Business Management & Communications
HND, Business Management & Communications
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