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0
jobs
Strong Database, CRM, CMS & Website Coordinator across varying sectors.
Ore Sanderson
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm an English Literature graduate with 12 years of Charity and Not for Profit office support experience gained within temporary database, direct marketing, website and content management roles. Some of the organizations I have worked in include Queen Mary University of London, John Lewis, Mediacom, BPS, Sands Charity, Code Club, Mind, Simpson Mahoney Parrock LTD, NSPCC and Breast Cancer Campaign (now Breast Cancer Now).
Markets
United Kingdom
Language
German
Good
English
Fluently
French
Good
Chinese (Mandarin)
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - 2019
job
Interim Database Officer
Queen Mary University.
Segmentation - used Report Builder on ThankQ CRM to build reports within a specific criteria in order to run and extract
specific details on Alumni as requested by various university departments
• Trained various university staff including my permanent replacement, on various areas of ThankQ as well as areas specific to their needs
• Verified web event bookings and online payments on ThankQ CRM via the web sync portal link, ensuring that individuals
who have booked via the web are already on the CRM to prevent duplication prior to importing or importing details onto the CRM as they appear on the web form
• Daily DDI and Credit Card payment import from Telethon campaign, on excel spreadsheet, into ThankQ using existing Credit
Card and DDI templates on CRM, checking/amending and approving batches (credit card payments) or spot checking DDIs
once on ThankQ (specifically DD Increment number for potential duplicates)
• Monthly account reconciliation of bank statements on the database including JustGiving, CAF, Online payments, DDIs
• Added students to University web portal manually via ThankQ from the back end
• Assisted Database & Operations Manager in updating CRM to comply with GDPR and clean up database, including updating
employment & education details to run more efficient and targeted data reports for analysis, updating contact preference
accurately, as far as possible, to ensure that individuals are only being contacted in the way they requested and QMUL are
only holding relevant information on individuals
Achievements: Complete data report imports within tight deadlines (usually with last minute/same day requests), have
completed 5 within three hours before. Imported over 600 alumni event bookings on ThankQ CRM in response to various
UK and international QMUL alumni events between January 2018 and August 2018
specific details on Alumni as requested by various university departments
• Trained various university staff including my permanent replacement, on various areas of ThankQ as well as areas specific to their needs
• Verified web event bookings and online payments on ThankQ CRM via the web sync portal link, ensuring that individuals
who have booked via the web are already on the CRM to prevent duplication prior to importing or importing details onto the CRM as they appear on the web form
• Daily DDI and Credit Card payment import from Telethon campaign, on excel spreadsheet, into ThankQ using existing Credit
Card and DDI templates on CRM, checking/amending and approving batches (credit card payments) or spot checking DDIs
once on ThankQ (specifically DD Increment number for potential duplicates)
• Monthly account reconciliation of bank statements on the database including JustGiving, CAF, Online payments, DDIs
• Added students to University web portal manually via ThankQ from the back end
• Assisted Database & Operations Manager in updating CRM to comply with GDPR and clean up database, including updating
employment & education details to run more efficient and targeted data reports for analysis, updating contact preference
accurately, as far as possible, to ensure that individuals are only being contacted in the way they requested and QMUL are
only holding relevant information on individuals
Achievements: Complete data report imports within tight deadlines (usually with last minute/same day requests), have
completed 5 within three hours before. Imported over 600 alumni event bookings on ThankQ CRM in response to various
UK and international QMUL alumni events between January 2018 and August 2018
Excel, CRM, Operations, Database, GDpr, Event, Operations manager, Web, International, Campaign, Interim, Online, Portal, UP, Manager
2017 - 2017
job
Content and Website Coordinator (Content & Design Team)
John Lewis, Head office.
Weekly carousel rotation for John Lewis Inspiration & Advice, Electrical & Technology and various other pages, inserted
relevant html coding for image sizes, departments and sub-sections of website, checked that referral links work for
department and sub sections with CQ5 link checker
• Within spreadsheet, calculated percentages reflecting the weekly increase/decrease visits and profit to specific sites,
reporting the percentages of the types of the devices used to access website content from data spreadsheet sent to me onto
PowerPoint slide
• Screenshot and screen grabbed website content using Full Screen Capture app and Microsoft Snipping Tool and inserted
images onto PowerPoint slides
• Copy and pasted/wrote basic html code for various branch website pages on CQ5 to add brands, facilities & services and general information
• Allocated PHP copy projects to relevant member of staff via email
• Checked event copy, corrected spelling, grammar and inserted into relevant widget boxes and created copy from copy brief
where description wasn't clear
• Updated John Lewis event website pages for all branches, attaching html coding to ensure that pictures were correctly sized
when inserting them into the events section of the CQ5 CMS
• Inserted 'Image' and 'content' widgets into relevant spaces on the CQ5 CMS then inserted relevant URL and html link into the image widget and relevant event copy into the content widget to promote event
• Updated Google spreadsheets containing John Lewis website links by providing alternate URLS for the specified pages to be re-
directed to
• Re-constructed event pages and relevant John Lewis pages using pre-formatted html coding when page broke via incorrect
coding
Manage the customer feedback inbox, allocating queries to relevant staff members and deleting where appropriate
Achievements: Calculated percentages reflecting the weekly increase/decrease visits to John Lewis website within tight two
hour deadline every Monday. Successfully rotated all relevant images, URLs (html based) and copy on all branch events
website as well as section carousels within tight deadlines (usually within a couple of hours of deadline time due receiving articles from various teams, last minute)
TEMPORARY WEBSITE, CONTENT, MARKETING & COMMUNICATIONS ROLES INCLUDED:
relevant html coding for image sizes, departments and sub-sections of website, checked that referral links work for
department and sub sections with CQ5 link checker
• Within spreadsheet, calculated percentages reflecting the weekly increase/decrease visits and profit to specific sites,
reporting the percentages of the types of the devices used to access website content from data spreadsheet sent to me onto
PowerPoint slide
• Screenshot and screen grabbed website content using Full Screen Capture app and Microsoft Snipping Tool and inserted
images onto PowerPoint slides
• Copy and pasted/wrote basic html code for various branch website pages on CQ5 to add brands, facilities & services and general information
• Allocated PHP copy projects to relevant member of staff via email
• Checked event copy, corrected spelling, grammar and inserted into relevant widget boxes and created copy from copy brief
where description wasn't clear
• Updated John Lewis event website pages for all branches, attaching html coding to ensure that pictures were correctly sized
when inserting them into the events section of the CQ5 CMS
• Inserted 'Image' and 'content' widgets into relevant spaces on the CQ5 CMS then inserted relevant URL and html link into the image widget and relevant event copy into the content widget to promote event
• Updated Google spreadsheets containing John Lewis website links by providing alternate URLS for the specified pages to be re-
directed to
• Re-constructed event pages and relevant John Lewis pages using pre-formatted html coding when page broke via incorrect
coding
Manage the customer feedback inbox, allocating queries to relevant staff members and deleting where appropriate
Achievements: Calculated percentages reflecting the weekly increase/decrease visits to John Lewis website within tight two
hour deadline every Monday. Successfully rotated all relevant images, URLs (html based) and copy on all branch events
website as well as section carousels within tight deadlines (usually within a couple of hours of deadline time due receiving articles from various teams, last minute)
TEMPORARY WEBSITE, CONTENT, MARKETING & COMMUNICATIONS ROLES INCLUDED:
Marketing, Html, Php, Design, HTML/CSS/Javascript, Powerpoint, CMS, Event, Content, Website, Technology, Coordinator, App, Google, ME, Basic
2017 - 2017
freelance
Marketing & Communications Officer Contractor
British Pharmacological Society.
• Content managed BPS website via Kentico including uploading BPS events, widgets, uploading documents, images and embedding URLs
• Created, edited and submitted 5 monthly e-newsletters, distributing them to relevant distribution lists using ClickDimensions
• Supported the Head of Communications and Membership on a number of marketing activities
• Produced 'How to' user guide for BPS staff regarding the appropriate use of titles
• Implemented and contributed plans for marketing programme of events
• Transferred company magazine into first official electronic blog format with pictures etc. on Kentico CMS
Uploaded job vacancies on company website via Kentico CMS Achievements: Rotated images, copy, widgets & URLS within varying five different newsletter templates, regularly, within 24 hour deadline given by manager and distributed
newsletters via relevant distribution lists. Transferred company magazine into first official blog format with pictures etc. on
Kentico CMS
• Created, edited and submitted 5 monthly e-newsletters, distributing them to relevant distribution lists using ClickDimensions
• Supported the Head of Communications and Membership on a number of marketing activities
• Produced 'How to' user guide for BPS staff regarding the appropriate use of titles
• Implemented and contributed plans for marketing programme of events
• Transferred company magazine into first official electronic blog format with pictures etc. on Kentico CMS
Uploaded job vacancies on company website via Kentico CMS Achievements: Rotated images, copy, widgets & URLS within varying five different newsletter templates, regularly, within 24 hour deadline given by manager and distributed
newsletters via relevant distribution lists. Transferred company magazine into first official blog format with pictures etc. on
Kentico CMS
Marketing, CMS, Content, Website, Blog, Guide, Manager
2016 - 2017
freelance
Creative Administrator Freelance Contractor
MediaCom.
Website migration from old to new website via Umbraco CMS, formatted each section of website articles applying 'Lead In
Paragraphs', extracted and formatted information from original website, separated and formatted quotes, inserted headers,
sub-headers, images, background headers and page colours
• Uploaded videos onto MediaCom Vimeo and YouTube accounts and embedded website links via Umbraco to relevant articles,
published and checked links on website, cropped and edited employee profile pictures to company standard and added
biographies with picture to the new company website using Umbraco, searched for and included individual LinkedIn and Twitter name where possible
Achievements: Migrated original workload allocation from old website to new website in half the expected allocated time, so was able to assist the organization further with other workload allocation ahead of original expected deadline.
Paragraphs', extracted and formatted information from original website, separated and formatted quotes, inserted headers,
sub-headers, images, background headers and page colours
• Uploaded videos onto MediaCom Vimeo and YouTube accounts and embedded website links via Umbraco to relevant articles,
published and checked links on website, cropped and edited employee profile pictures to company standard and added
biographies with picture to the new company website using Umbraco, searched for and included individual LinkedIn and Twitter name where possible
Achievements: Migrated original workload allocation from old website to new website in half the expected allocated time, so was able to assist the organization further with other workload allocation ahead of original expected deadline.
CMS, Umbraco, Linkedin, Umbraco CMS, Youtube, Website, Embedded, Twitter, Administrator, Vimeo
2016 - 2016
temp
TEMPORARY DATABASE
UCL, School of Science.
(SLIMS), Teaching Leaders Charity , SANDs APR 2016 - Nov 2016
• Raised POs, Invoices and typed Minutes Achievements: Met tight month end reconciliation deadline
• Ran and exported Impact Initiative report in Excel spreadsheet from Salesforce to determine which fellows had/had not
submitted their coursework by deadline date, provided statistical feedback on attendance, seminar content and other areas
• Performed other administrative tasks as requested Achievement: Prepared and courier all event materials, certificates and raised all previous and current POs & invoices in a timely manner.
• Raised POs, Invoices and typed Minutes Achievements: Met tight month end reconciliation deadline
• Ran and exported Impact Initiative report in Excel spreadsheet from Salesforce to determine which fellows had/had not
submitted their coursework by deadline date, provided statistical feedback on attendance, seminar content and other areas
• Performed other administrative tasks as requested Achievement: Prepared and courier all event materials, certificates and raised all previous and current POs & invoices in a timely manner.
Excel, Teaching, Database, Salesforce, Event, Content, Pos
2016 - 2016
job
Community Support Assistant Interim
Code Club.
Responded to queries regarding the Code Club website including registration procedures, updating information from the back
of the website and referring parents, teachers, volunteers to various areas of the website via URLs
• Researched and investigated other charities and their volunteer incentives, producing findings in PowerPoint via Google Drive
& Slack to instant message colleagues as well as keep up to date with the latest developments within the charity
• Monitored Social Media threads with the community groups, specifically on Google, answering queries within the community
feed and investigated website errors, raising issues for IT via Github website Achievements: Monitored and managed both
the social media community thread and query inbox, answering questions and relaying information to customers about the Code Club process within a twenty four hour period.
TEMPORARY DATABASE OFFICER AND GENERAL ADMINISTRATIVE SUPPORT ROLES WITHIN CHARITIES INCLUDED:
of the website and referring parents, teachers, volunteers to various areas of the website via URLs
• Researched and investigated other charities and their volunteer incentives, producing findings in PowerPoint via Google Drive
& Slack to instant message colleagues as well as keep up to date with the latest developments within the charity
• Monitored Social Media threads with the community groups, specifically on Google, answering queries within the community
feed and investigated website errors, raising issues for IT via Github website Achievements: Monitored and managed both
the social media community thread and query inbox, answering questions and relaying information to customers about the Code Club process within a twenty four hour period.
TEMPORARY DATABASE OFFICER AND GENERAL ADMINISTRATIVE SUPPORT ROLES WITHIN CHARITIES INCLUDED:
Social Media, Powerpoint, Database, Github, Website, It, Support, Community, Google, Interim, UP, Social
2015 - 2015
job
Team Assistant within Community Programme & Grants Team
Mind Charity.
Project - Matched Volunteers with local Scout groups to discuss mental health issues - nationwide
• General administration including grant payment entries via Microsoft Access database, booking meeting room, and working on
the Mental Health campaign Achievement: Met tight deadlines.
• General administration including grant payment entries via Microsoft Access database, booking meeting room, and working on
the Mental Health campaign Achievement: Met tight deadlines.
Administration, Database, Community, Health, Campaign, Booking
2015 - 2015
job
Raisers Edge Administrator
IRC Charity.
Used plugin feature within NetCommunity section of Raisers Edge to import donations sent via IRC website, assigned relevant
codes to restricted/unrestricted income. Achievement: Imported various donations via various streams, via the plug-in onto
Raisers Edge by midday daily.
codes to restricted/unrestricted income. Achievement: Imported various donations via various streams, via the plug-in onto
Raisers Edge by midday daily.
Website, Feature, Administrator
2015 - 2015
job
Database Administrator
Arthritis Care Charity.
Entered all donations and correspondence on the Oomi online database, accurately maintained the content and processed
internal and external publication orders Achievement: Processed backlogged income, membership applications and publication orders therefore bringing the Supporter Engagement department up to date.
internal and external publication orders Achievement: Processed backlogged income, membership applications and publication orders therefore bringing the Supporter Engagement department up to date.
Database, Content, Administrator, Online, UP
2015 - 2015
job
Database Officer
Depaul UK Youth Charity.
Worked alone. Supported strong team of 10 within the Fundraising department with a 2million target as well as managed
and processed data for them.
• Processed donations, reconciled Standing Orders & Direct Debits and all banked statement donation, assigning correct
department codes and calculating the total fundraised amount in previous week by breaking down received income on bank
statement, exported CSV documents from Just Giving, WorldPay and Virgin Money websites to assist and reflect reconciliation
and banking duties Achievement: Reconciled banks statements weekly and banked cash & and cheques daily.
and processed data for them.
• Processed donations, reconciled Standing Orders & Direct Debits and all banked statement donation, assigning correct
department codes and calculating the total fundraised amount in previous week by breaking down received income on bank
statement, exported CSV documents from Just Giving, WorldPay and Virgin Money websites to assist and reflect reconciliation
and banking duties Achievement: Reconciled banks statements weekly and banked cash & and cheques daily.
Websites, Fundraising, Database, Banking
2015 - 2015
temp
TEMPORARY CONTENT & WEBSITE MANAGEMENT ROLE
Simpson Mahoney Parrock Limited.
Management, Content, Website
2014 - 2014
job
Direct Marketing & Fundraising Executive - Individual Giving
NSPCC.
Mass Campaigns and One to One Marketing Teams
• Reconciled masterpiece finance and invoice figures together ahead of the next period forecast meeting
Imported DAT statistic reports biweekly week via Valldata website converted to MS Excel spreadsheet and sent to suppliers via
MS Outlook
• Extracted numerical data from daily tracker regarding PSMS, SMS text and regular giving donations in response to NSPCC
television adverts, calculated ROI percentage, distributed figure findings including updates on whether or not the department
was on target regarding the amount estimated for the period via the internal weekly income letter
• Created activities for Fundraiser Engagement Workshop sessions and monthly newsletter for fundraising agencies by sourcing,
summarizing, editing and formatting NSPCC articles and pictures from the intranet into suitable layout
• Researched competitor campaigns via sites such as SOFFII, Third Sector, Facebook, LinkedIn and Marketing week, creating the monthly Individual Giving Competitor Round Up Newsletter on PowerPoint Achievements: Learned the importance of PPC
(Pay Per Click) procedures in Direct Marketing and how to import DAT statistics & reconcile figures. Developed and
expanded my researching skills, suggesting ways in which the charity could improve fundraising opportunities. Created and distributed the newsletter which was sent electronically to a variety of fundraiser organizations.
• Reconciled masterpiece finance and invoice figures together ahead of the next period forecast meeting
Imported DAT statistic reports biweekly week via Valldata website converted to MS Excel spreadsheet and sent to suppliers via
MS Outlook
• Extracted numerical data from daily tracker regarding PSMS, SMS text and regular giving donations in response to NSPCC
television adverts, calculated ROI percentage, distributed figure findings including updates on whether or not the department
was on target regarding the amount estimated for the period via the internal weekly income letter
• Created activities for Fundraiser Engagement Workshop sessions and monthly newsletter for fundraising agencies by sourcing,
summarizing, editing and formatting NSPCC articles and pictures from the intranet into suitable layout
• Researched competitor campaigns via sites such as SOFFII, Third Sector, Facebook, LinkedIn and Marketing week, creating the monthly Individual Giving Competitor Round Up Newsletter on PowerPoint Achievements: Learned the importance of PPC
(Pay Per Click) procedures in Direct Marketing and how to import DAT statistics & reconcile figures. Developed and
expanded my researching skills, suggesting ways in which the charity could improve fundraising opportunities. Created and distributed the newsletter which was sent electronically to a variety of fundraiser organizations.
Linkedin, UP, Workshop, Forecast, Statistics, Website, Sourcing, Direct marketing, Finance, Marketing, ROI, PPC, Fundraising, Facebook, Powerpoint, Excel, Layout
2014 - 2014
job
Content Management System Administrator
unknown.
CLIENT: SanDisk - a global leader in flash memory cards including USB devices. Dec 2014
Supported the Digital team as the Content Management System Administrator for their client, SanDisk.
• Set up membership access on sections of SanDisk website, constructed website product pages & uploaded content (PDFs, JPEGs, Datasheets) to back end of SanDisk website via Kentico CMS
• Created and completed spreadsheet for SanDisk website content that needed to be correctly translated into other languages
(including Korean, French, German, Japanese and Chinese), proof read and checked transcriptions for Kentico CMS,
uploaded files onto over 500 SanDisk USBs, batched them into groups of 50 and sent to various SanDisk events to be
distributed to various attendees Achievement: Met deadlines for USB file uploading & proof reading transcriptions and learned how to use Kentico CMS and construct the website pages quickly.
TEMPORARY DIRECT MARKETING, ACQUISITION & MASS MARKETING WITHIN CHARITY:
Supported the Digital team as the Content Management System Administrator for their client, SanDisk.
• Set up membership access on sections of SanDisk website, constructed website product pages & uploaded content (PDFs, JPEGs, Datasheets) to back end of SanDisk website via Kentico CMS
• Created and completed spreadsheet for SanDisk website content that needed to be correctly translated into other languages
(including Korean, French, German, Japanese and Chinese), proof read and checked transcriptions for Kentico CMS,
uploaded files onto over 500 SanDisk USBs, batched them into groups of 50 and sent to various SanDisk events to be
distributed to various attendees Achievement: Met deadlines for USB file uploading & proof reading transcriptions and learned how to use Kentico CMS and construct the website pages quickly.
TEMPORARY DIRECT MARKETING, ACQUISITION & MASS MARKETING WITHIN CHARITY:
Marketing, CMS, Content Management, Management, Content, Direct marketing, Website, Flash, Administrator, UP
2013 - 2014
temp
TEMPORARY DATABASE & SUPPORTER CARE ADMINISTRATION ROLES WITHIN CHARITIES
RAISERS.
Victoria & Albert Museum, WAP (formerly WSPA), Leonard Cheshire Disability, Breast Cancer now (Formerly Breast Cancer Campaign), Fight for Sight, Salvation Army
• (Within all roles above) opened post, processed donations via a variety of processes sent for different campaigns, used Raisers
Edge (or other in-house CRM) to process and apply donation(s) to relevant individuals including applying Gift Aid, updating and maintaining record. Achievements: Set up DDIs effectively and reduced backlog.
• (Within all roles above) opened post, processed donations via a variety of processes sent for different campaigns, used Raisers
Edge (or other in-house CRM) to process and apply donation(s) to relevant individuals including applying Gift Aid, updating and maintaining record. Achievements: Set up DDIs effectively and reduced backlog.
Administration, CRM, Database, Campaign, UP, Processes
2013 - 2013
job
EFTA/Ixion - Facilitator
Self Employed.
Delivered course material about Employability, to individuals out of work, ensuring that all learning exercises and materials
included functional skills (e.g. numeracy, literacy, team work, presentation and PC skills) Achievement(s): Prepared and delivered workshop to increase individuals success on obtaining a job.
TEMPORARY DATABASE & GENERAL ADMINISTRATIVE SUPPORT ROLES WITHIN CHARITIES & NHS RELATED ORGANISATIONS
included functional skills (e.g. numeracy, literacy, team work, presentation and PC skills) Achievement(s): Prepared and delivered workshop to increase individuals success on obtaining a job.
TEMPORARY DATABASE & GENERAL ADMINISTRATIVE SUPPORT ROLES WITHIN CHARITIES & NHS RELATED ORGANISATIONS
Database, Support, Facilitator, PC, Workshop
2007 - 2008
job
Institution of Mechanical Engineers - Events Administrative Assistant
EVENTS.
Oct 2007 - Feb 2008
• Maintained website, uploaded written articles and images as well as drafted and distributed newsletters
• Liaised with seminar speakers once initial agreement had been reached via committee and processed speaker paper
• Originated promotional material (hard copies and electronic) meeting agreed deadlines
• Undertook detailed organisation prior to events and was responsible for event delivery on-site
• Developed good contacts with journals in the areas covered by the allotted Divisions/Groups
• Dealt with queries from potential delegates and adopted positive actions to sell delegate places, including by telephone
• Contributed to the formulation of the forward technical activity programme through direct committee actions, researched and monitored feedback (e.g. questionnaires) from previous activities & took responsibility for the management of smaller
committees as tasked by the Executive
• Undertook research for costings, developed budgets and monitored expenditure under the supervision of the Executive
• Dealt with queries from potential delegates and adopted positive actions to sell delegate places, including by telephone
• Maintained website, uploaded written articles and images as well as drafted and distributed newsletters
• Liaised with seminar speakers once initial agreement had been reached via committee and processed speaker paper
• Originated promotional material (hard copies and electronic) meeting agreed deadlines
• Undertook detailed organisation prior to events and was responsible for event delivery on-site
• Developed good contacts with journals in the areas covered by the allotted Divisions/Groups
• Dealt with queries from potential delegates and adopted positive actions to sell delegate places, including by telephone
• Contributed to the formulation of the forward technical activity programme through direct committee actions, researched and monitored feedback (e.g. questionnaires) from previous activities & took responsibility for the management of smaller
committees as tasked by the Executive
• Undertook research for costings, developed budgets and monitored expenditure under the supervision of the Executive
• Dealt with queries from potential delegates and adopted positive actions to sell delegate places, including by telephone
Research, Event, Management, Website, Speaker, Supervision, Organization, Formulation
My education
2001
-
2004
Aberystwyth University
Bachelors, English Literature
Bachelors, English Literature
Questors Academy
N/a, Theatre
N/a, Theatre
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