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Senior IT and Information Security Management Professional specialising in architecture, delivery and management of IT services and solutions.
Chris Page
,
Coventry, United Kingdom
Experience
Other titles
Skills
I'm offering
• Experienced Senior IT Manager specialising in the architecture, delivery and management of Infrastructure, Information/Cyber Security and Cloud services. • Over 20 years' experience in providing high-quality services to customers and clients across a range of IT job functions and specialisms. • Certified Information Security Manager (CISM) • Certified ISO27001 Lead Implementer (CIS LI) • Accredited Cyber Essentials (ACE) Practitioner, qualified to assess and advise against the standard. • Excellent knowledge of ISO27001/2, GDPR regulations and the ITIL Service Management Framework. • Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. • Experienced Project Manager, capable of managing multiple IT and Security-related projects using the Prince2 or bespoke management frameworks. • Excellent Supplier and Stakeholder Relationship Management abilities. • Passionate about innovation, continuous improvement, and ensuring IT services support the wider aspirations of the business.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2018 - 2019
job
Vice President - ICT Services
Colmore.
Member of the IT Leadership Team, Risk Management Team, Business Continuity Team and Change Advisory
Board.
• Lead Colmore Architect for all IT Infrastructure, Network and Communication, Information/Cyber Security,
EUC and Cloud Services provided to the organisation.
• Lead IT responder for all RFP's and bid responses related to new business proposals.
• Responsible for all IT Infrastructure services available to 110 staff distributed over 4 international offices
(Birmingham, New York, London and Dallas)
• Management (via 3rd party IT provider) of an IT Infrastructure consisting of over 150 Azure-hosted cloud
servers and services and associated backups in AWS (S3 storage).
• Project Lead for the organisation's ISO27001 implementation; managing the project from concept and initiation through to implementation up to Stage 1.
• Lead Technical Specialist and Service Owner for all ICT service improvement projects, defining future service
models and designs to support wider business transformation implementation (e.g. Azure/MS Teams/MS Sharepoint/Office365/Microsoft365).
• Implementation of Usecure Information Security awareness training services and simulated phishing attacks,
improving colleague awareness levels and management visibility of knowledge maturity.
• Successfully scoped and managed a small project to upgrade the organisations Business Continuity Plan
(BCP) and supporting documents.
• Lead/Service Owner for all Technical, Information/Cyber Security, Threat Management, Vulnerability
Assessment and Patching services, including full KPI and SLA definition and management.
• Responsible for all Colmore Cyber Response, Disaster Recovery and Business Continuity arrangements
relating to the IT Infrastructure.
• Ownership of all IT Cyber Incident Response activities - liaising with internal teams (e.g. Governance) and linked 3rd parties to ensure all incidents were well managed through to closure with auditable activity trails.
• Responsibility for all IT Infrastructure-related risks in the Group's operational and strategic risk registers.
• Primary department contact and liaison for corporate Governance functions, supporting GDPR compliance
and aligning the IT Security approach to organisational objectives.
• Management of various local and international suppliers and Managed Service Providers, ensuring value for
money on all contracts and adherence to SLA's
Board.
• Lead Colmore Architect for all IT Infrastructure, Network and Communication, Information/Cyber Security,
EUC and Cloud Services provided to the organisation.
• Lead IT responder for all RFP's and bid responses related to new business proposals.
• Responsible for all IT Infrastructure services available to 110 staff distributed over 4 international offices
(Birmingham, New York, London and Dallas)
• Management (via 3rd party IT provider) of an IT Infrastructure consisting of over 150 Azure-hosted cloud
servers and services and associated backups in AWS (S3 storage).
• Project Lead for the organisation's ISO27001 implementation; managing the project from concept and initiation through to implementation up to Stage 1.
• Lead Technical Specialist and Service Owner for all ICT service improvement projects, defining future service
models and designs to support wider business transformation implementation (e.g. Azure/MS Teams/MS Sharepoint/Office365/Microsoft365).
• Implementation of Usecure Information Security awareness training services and simulated phishing attacks,
improving colleague awareness levels and management visibility of knowledge maturity.
• Successfully scoped and managed a small project to upgrade the organisations Business Continuity Plan
(BCP) and supporting documents.
• Lead/Service Owner for all Technical, Information/Cyber Security, Threat Management, Vulnerability
Assessment and Patching services, including full KPI and SLA definition and management.
• Responsible for all Colmore Cyber Response, Disaster Recovery and Business Continuity arrangements
relating to the IT Infrastructure.
• Ownership of all IT Cyber Incident Response activities - liaising with internal teams (e.g. Governance) and linked 3rd parties to ensure all incidents were well managed through to closure with auditable activity trails.
• Responsibility for all IT Infrastructure-related risks in the Group's operational and strategic risk registers.
• Primary department contact and liaison for corporate Governance functions, supporting GDPR compliance
and aligning the IT Security approach to organisational objectives.
• Management of various local and international suppliers and Managed Service Providers, ensuring value for
money on all contracts and adherence to SLA's
KPI, Cloud services, It, ISO27001, Support, Transformation, Implementation, RFP, Infrastructure, Security, Storage, Organization, Assessment, International, Office365, Contracts, UP, President, Information Security, Azure, Training, SharePoint, Contracts, Cloud, It infrastructure, GDpr, GDPR Compliance, AWS, Business transformation, Risk Management, Leadership, Management, Service, Network, Compliance
2016 - 2018
job
IT Infrastructure Manager - Data Centre, Security, Networking and Cloud
Bromford.
• Member of the IT Leadership Team, Risk Management Team and Change Advisory Board.
• Lead Architect for all IT Infrastructure, Network and Communication, Database, Information/Cyber Security
and Cloud Services provided to the organisation.
• Management responsibility of 12 experienced 2nd/3rd line Infrastructure support analysts and solution
architects.
• Responsible for all IT Infrastructure services available to 1700 staff distributed over 5 regional offices and
160 remote satellite sites.
• Management of an IT Infrastructure consisting of over 30 physical servers running VMWare vSphere 6, 230
Virtualised servers, and a 40 node Citrix XenApp Farm.
• Lead Technical Specialist for organisation's 5-year transformation project, defining future service models and designs and supporting implementation (Azure/SaaS/PaaS/Dynamics 365).
• Lead Technical Specialist and Service Owner for ICT service improvement projects, defining future service
models and designs to support wider business transformation implementation (Azure/SaaS/PaaS Office365/Microsoft365).
• Implementation of AD Azure Cloud Identity Services, AD-Join, Password Synchronisation and ADConnect,
improving authentication options and security (2FA) for colleagues and 3rd party integrations.
• Successfully scoped and managed a migration to Microsoft Exchange Online for 1300 colleagues.
• Lead/Service Owner for all Technical, Information/Cyber Security, Threat Management, Vulnerability
Assessment and Patching services, including full KPI and SLA definition and management.
• Successful implementation of SIEM (Security Incident Event Management), WAF (Web Application Firewall
and Malware and Intrusion Prevention and Detection systems.
• Responsible for all Cyber Response, Disaster Recovery and Business Continuity arrangements relating to the IT Infrastructure.
• Ownership of all IT Cyber Incident Response activities - liaising with internal teams (e.g Governance) and linked 3rd parties to ensure all incidents were well managed through to closure with auditable activity trails.
• ICT Risk Champion - Owning the whole Risk Management process with day-to-day ownership and responsibility for all IT Infrastructure-related risks in the Group's operational and strategic risk registers.
• Primary department contact and liaison for corporate Governance functions, supporting GDPR compliance
and aligning the IT Security approach to organisational objectives.
• Successfully completed a full risk-based Cyber Security review and gap analysis, resulting in various
procurements and internal changes that vastly improved the security posture of the organisation.
• Management of various external suppliers and Managed Service Providers, ensuring value for money on all
contracts and adherence to SLA's
• Lead Architect for all IT Infrastructure, Network and Communication, Database, Information/Cyber Security
and Cloud Services provided to the organisation.
• Management responsibility of 12 experienced 2nd/3rd line Infrastructure support analysts and solution
architects.
• Responsible for all IT Infrastructure services available to 1700 staff distributed over 5 regional offices and
160 remote satellite sites.
• Management of an IT Infrastructure consisting of over 30 physical servers running VMWare vSphere 6, 230
Virtualised servers, and a 40 node Citrix XenApp Farm.
• Lead Technical Specialist for organisation's 5-year transformation project, defining future service models and designs and supporting implementation (Azure/SaaS/PaaS/Dynamics 365).
• Lead Technical Specialist and Service Owner for ICT service improvement projects, defining future service
models and designs to support wider business transformation implementation (Azure/SaaS/PaaS Office365/Microsoft365).
• Implementation of AD Azure Cloud Identity Services, AD-Join, Password Synchronisation and ADConnect,
improving authentication options and security (2FA) for colleagues and 3rd party integrations.
• Successfully scoped and managed a migration to Microsoft Exchange Online for 1300 colleagues.
• Lead/Service Owner for all Technical, Information/Cyber Security, Threat Management, Vulnerability
Assessment and Patching services, including full KPI and SLA definition and management.
• Successful implementation of SIEM (Security Incident Event Management), WAF (Web Application Firewall
and Malware and Intrusion Prevention and Detection systems.
• Responsible for all Cyber Response, Disaster Recovery and Business Continuity arrangements relating to the IT Infrastructure.
• Ownership of all IT Cyber Incident Response activities - liaising with internal teams (e.g Governance) and linked 3rd parties to ensure all incidents were well managed through to closure with auditable activity trails.
• ICT Risk Champion - Owning the whole Risk Management process with day-to-day ownership and responsibility for all IT Infrastructure-related risks in the Group's operational and strategic risk registers.
• Primary department contact and liaison for corporate Governance functions, supporting GDPR compliance
and aligning the IT Security approach to organisational objectives.
• Successfully completed a full risk-based Cyber Security review and gap analysis, resulting in various
procurements and internal changes that vastly improved the security posture of the organisation.
• Management of various external suppliers and Managed Service Providers, ensuring value for money on all
contracts and adherence to SLA's
Advisory board, Compliance, Citrix, Security, Cloud services, It, Support, Transformation, Implementation, Infrastructure, Network, KPI, Organization, Assessment, Web, Office365, Online, Waf, Contracts, Manager, Saas, Networking, Exchange, Contracts, VMware, Database, Cloud, It infrastructure, GDpr, Event, Azure, GDPR Compliance, Business transformation, Risk Management, Leadership, Management, Node, Firewall, Dynamics 365, Service
2016 - 2016
temp
Technical Project Manager
Orbit Group Ltd.
(Contract role, 3 months)
• Day to day project management and overall ownership of the Microsoft Azure Cloud and IT Cyber Security
Services upgrade projects.
• Project managed and successfully implemented the Malware Analysis Solution (MAS), Security Incident and Event Monitoring (SIEM), and Web Application Firewall (WAF) products and services.
• Led on detailed Cloud discovery and planning review exercises, which enabled the Microsoft Azure IaaS
project to achieve board sign off and progress to the POC stage.
• Project managed and successfully implemented the Microsoft Azure IaaS environment into live operation.
• Chaired monthly Cloud and Security Project Board update meetings.
• Ensured all project activities followed strict change control and service transition and integration
procedures.
• Creation and maintenance of the PID, Business Case, RAID logs and associated project documents.
• Day to day project management and overall ownership of the Microsoft Azure Cloud and IT Cyber Security
Services upgrade projects.
• Project managed and successfully implemented the Malware Analysis Solution (MAS), Security Incident and Event Monitoring (SIEM), and Web Application Firewall (WAF) products and services.
• Led on detailed Cloud discovery and planning review exercises, which enabled the Microsoft Azure IaaS
project to achieve board sign off and progress to the POC stage.
• Project managed and successfully implemented the Microsoft Azure IaaS environment into live operation.
• Chaired monthly Cloud and Security Project Board update meetings.
• Ensured all project activities followed strict change control and service transition and integration
procedures.
• Creation and maintenance of the PID, Business Case, RAID logs and associated project documents.
Service, Manager, LED, Waf, Service Transition, Web, Monitoring, It, Security, Business Case, Project Management, Firewall, Integration, Management, Event, Cloud, Microsoft azure, Azure, Project Manager
2000 - 2011
job
3rd Line Technical Support
unknown.
Recent achievements
• Initiated, shaped, led and delivered on two technically complex IT Cyber Security improvement projects
(SIEM, WAF, general improvements valued at between £350-500k) for Orbit and Bromford, including
developing budgets, monitoring expenditure, reporting, and managing risks and issues.
• Initiated, shaped, led and delivered a Microsoft Azure Cloud Infrastructure Refresh proof of concept through
to live, including comprehensive and externally praised planning and justification exercises (Orbit).
• Successful management and ongoing development of the IT services through a period of significant and rapid growth when the company doubled in size during 2019 - with no impact to service quality or project
delivery (Colmore).
• Successfully scoped and managed a migration to Microsoft Exchange Online for 1200 colleagues (Bromford).
• Successfully transitioned the ISO27001 accreditation to the latest version of the standard (Orbit).
• Initiated, shaped, led and delivered a complex technical 'day 1' technical and IT service integration project
for Bromford and Merlin Housing Society (Bromford).
• Creation and successful launch of Supplier Assurance Framework to improve structure and governance of external supplier and vendor management in line with ISO27001 requirements (Orbit).
• Initiated, shaped, led and delivered on a Velocloud SD-WAN concept solution to provide better performance,
connectivity and management at small to medium sized corporate offices (Bromford).
Career
• Initiated, shaped, led and delivered on two technically complex IT Cyber Security improvement projects
(SIEM, WAF, general improvements valued at between £350-500k) for Orbit and Bromford, including
developing budgets, monitoring expenditure, reporting, and managing risks and issues.
• Initiated, shaped, led and delivered a Microsoft Azure Cloud Infrastructure Refresh proof of concept through
to live, including comprehensive and externally praised planning and justification exercises (Orbit).
• Successful management and ongoing development of the IT services through a period of significant and rapid growth when the company doubled in size during 2019 - with no impact to service quality or project
delivery (Colmore).
• Successfully scoped and managed a migration to Microsoft Exchange Online for 1200 colleagues (Bromford).
• Successfully transitioned the ISO27001 accreditation to the latest version of the standard (Orbit).
• Initiated, shaped, led and delivered a complex technical 'day 1' technical and IT service integration project
for Bromford and Merlin Housing Society (Bromford).
• Creation and successful launch of Supplier Assurance Framework to improve structure and governance of external supplier and vendor management in line with ISO27001 requirements (Orbit).
• Initiated, shaped, led and delivered on a Velocloud SD-WAN concept solution to provide better performance,
connectivity and management at small to medium sized corporate offices (Bromford).
Career
Growth, LED, Framework, Waf, Online, WAN, Development, Monitoring, Infrastructure, Support, ISO27001, Azure, Vendor Management, It, Security, Service, Integration, Management, Cloud, Exchange, Microsoft azure
1998 - 2000
job
Assistant Technical Services Manager
Dixons Group.
• Managing a busy and highly effective customer and IT technical support function.
• Deputising for the Customer and Technical Service Manager when required.
• Highest performing non-sales staff member, generating excellent levels of revenue above and beyond targets.
• Ensuring all department SLA's were met, and customer satisfaction levels were high.
• Providing technical installation services and guidance to customers.
• Helping to resolve all customer complaints and disputes.
• Deputising for the Customer and Technical Service Manager when required.
• Highest performing non-sales staff member, generating excellent levels of revenue above and beyond targets.
• Ensuring all department SLA's were met, and customer satisfaction levels were high.
• Providing technical installation services and guidance to customers.
• Helping to resolve all customer complaints and disputes.
Sales, Service, It, Support, Performing, Service Manager, Manager
My education
?
-
2016
n/a
Masters, Frontrange HEAT Call Management Suite
Masters, Frontrange HEAT Call Management Suite
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