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0
jobs
Experienced Customer Service
Ruta Katiliute
,
LONDON, United Kingdom
Experience
Other titles
Skills
I'm offering
I have more than 3 years of professional face to face customer service experience.
Markets
United Kingdom
Language
English
Fluently
Lithuanian
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Barista/ Waiter
Morty And Bob's.
Maintaining high standards in customer service and face-to-face communication.
MY DUTIES INCLUDE:
o Opening and closing the restaurant
o Greeting the customers, taking their orders in a professional and positive manner
o Preparing coffees and drinks
o Operating the till platform
o Waiting the tables
MY DUTIES INCLUDE:
o Opening and closing the restaurant
o Greeting the customers, taking their orders in a professional and positive manner
o Preparing coffees and drinks
o Operating the till platform
o Waiting the tables
Customer service, Service
2017 - 2018
job
Level 2 Barista
Black Sheep Coffee.
Confidence in maintaining and representing company values by direct communication with the customers.
Professional espresso machine and coffee making knowledge.
MY DUTIES INCLUDED:
o Opening and closing the shop floor
o Engaged customers in a highly visible role, conveying a positive and professional attitude
o Operating the till and placing the orders
o Preparing espresso based speciality drinks
o High level latte art skills
o Waiting the tables
o Cashing up at the end of the day
o Maintaining cleanliness of the store
o Training new members of the team
o Providing customers with information of the cultivation and preparation process of different
types of coffee beans that we offered
Professional espresso machine and coffee making knowledge.
MY DUTIES INCLUDED:
o Opening and closing the shop floor
o Engaged customers in a highly visible role, conveying a positive and professional attitude
o Operating the till and placing the orders
o Preparing espresso based speciality drinks
o High level latte art skills
o Waiting the tables
o Cashing up at the end of the day
o Maintaining cleanliness of the store
o Training new members of the team
o Providing customers with information of the cultivation and preparation process of different
types of coffee beans that we offered
Training, UP
2016 - 2017
job
Barista/ Food to Go Team Member
Planet Organic.
Developed my ability to organize myself and my working space and be flexible in multitasking and
working with the team to provide a fluent, quick and quality customer service and maintain cleanliness of the counter at all times;
MY DUTIES INCLUDED:
o Serving the customers with friendly and helpful attitude, smile and eye contact: taking orders, making
juices, smoothies, coffee and coffee based drinks in consistent adherence to company recipes or customers
specifications, serving the take-away food; using and cleaning the coffee machine;
o Operating a till and hand-held cash;
o Maintaining cordial and professional relationships with co-workers, managers and customers;
o Providing customers with knowledge of organic foods, specialty foods and dietary information;
o Ensuring always meeting food hygiene standards.
o Ensuring that all cleaning duties are done.
o Helping colleagues in other departments if needed - stocking shelves, guiding customers through the shop.
working with the team to provide a fluent, quick and quality customer service and maintain cleanliness of the counter at all times;
MY DUTIES INCLUDED:
o Serving the customers with friendly and helpful attitude, smile and eye contact: taking orders, making
juices, smoothies, coffee and coffee based drinks in consistent adherence to company recipes or customers
specifications, serving the take-away food; using and cleaning the coffee machine;
o Operating a till and hand-held cash;
o Maintaining cordial and professional relationships with co-workers, managers and customers;
o Providing customers with knowledge of organic foods, specialty foods and dietary information;
o Ensuring always meeting food hygiene standards.
o Ensuring that all cleaning duties are done.
o Helping colleagues in other departments if needed - stocking shelves, guiding customers through the shop.
Customer service, Service, Go
2015 - 2016
job
Cloakroom Assistant
The Delaunay, Corbin & King Company.
MY DUTIES INCLUDED:
o Greeting the customers and assisting them by checking their coats and bags and returning all
items to guests in a timely and accurate manner, always smiling and being polite and helpful,
handling all items with care and responsibility.
o Working quickly and under pressure as most of the guests used to come and leave all together at specific hours.
o Remembering regular guests.
o Keeping the cloakroom organized as it was quite huge and full of customers' stuff all the time and being able to organize and memorize things was a key to quick and effective s ervice.
o Finding lost items according to the description quickly and efficiently without disruption in a
smooth service.
o Maintaining the cleanliness and the high standards of hygiene and appearance in all areas under
my supervision cloakroom.
o Greeting the customers and assisting them by checking their coats and bags and returning all
items to guests in a timely and accurate manner, always smiling and being polite and helpful,
handling all items with care and responsibility.
o Working quickly and under pressure as most of the guests used to come and leave all together at specific hours.
o Remembering regular guests.
o Keeping the cloakroom organized as it was quite huge and full of customers' stuff all the time and being able to organize and memorize things was a key to quick and effective s ervice.
o Finding lost items according to the description quickly and efficiently without disruption in a
smooth service.
o Maintaining the cleanliness and the high standards of hygiene and appearance in all areas under
my supervision cloakroom.
Service, It, Supervision
My education
Jonuciai Gymnasium
HighSchoolOrEquivalent, N/a
HighSchoolOrEquivalent, N/a
School of Arts
Unspecified, Painting, sculpture, composition, art history
Unspecified, Painting, sculpture, composition, art history
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