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IT support engineer with strong experience in translations
Mauro Gabellone
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
IT support with a proven track record of providing specialist technical and help desk support. Extensive front line experience in resolving complex technical IT issues. Thorough hands-on experience in all levels of hardware and software repair, installation, configuration and troubleshooting.
Working as freelance translator from long time from English to Italian and Italian to English
Working as freelance translator from long time from English to Italian and Italian to English
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Language
English
Fluently
Italian
Fluently
Available
My experience
2019 - 2019
job
Microsoft expert advisor
unknown.
Directly, USA (Home based)
• Working on ticket system
• Providing informations and support about Microsoft products
• Troubleshooting issues with Microsoft OS and devices
• Escalating billing and account issue to 2nd tier level
• Working on ticket system
• Providing informations and support about Microsoft products
• Troubleshooting issues with Microsoft OS and devices
• Escalating billing and account issue to 2nd tier level
Support, USA
2014 - 2019
job
Data Center specialist and hardware engineer
unknown.
• Responsible for diagnosing & resolving hardware and software problems.
• Developing the infrastructure and systems to meet the companies needs.
• Working within a TCP/IP network environment, including DHCP, DNS and ethernet.
• Configuring and managing backup and restore processes
• LAN administration.
• Network deployment, installation and decommission
• Tickets for diagnosing, resolving, replacing and or upgrading.
• Advice customers regarding maintenance of hardware system
• Developing the infrastructure and systems to meet the companies needs.
• Working within a TCP/IP network environment, including DHCP, DNS and ethernet.
• Configuring and managing backup and restore processes
• LAN administration.
• Network deployment, installation and decommission
• Tickets for diagnosing, resolving, replacing and or upgrading.
• Advice customers regarding maintenance of hardware system
Administration, Deployment, DNS, Network, TCP/IP, Infrastructure, Hardware, Backup, Software, Processes
2012 - 2014
job
Computer repair technician and 1st/2nd line support
Vobis SRL.
ITALY
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Acting as the first point of contact for all IT & technical queries.
• Involved in the rollout of software updates and patches.
• Investigate specialist and complex IT support issues.
• Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programmes.
• Providing secondary support for LAN administration.
• Responsible for allocating work to junior staff and induction training for new staff.
• Deploying new hardware, server backups & evaluating new software & security risks.
• In-depth knowledge of Microsoft Windows client operating systems, Windows XP, Vista, 7, 8
& Microsoft office up to Office 365.
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Acting as the first point of contact for all IT & technical queries.
• Involved in the rollout of software updates and patches.
• Investigate specialist and complex IT support issues.
• Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programmes.
• Providing secondary support for LAN administration.
• Responsible for allocating work to junior staff and induction training for new staff.
• Deploying new hardware, server backups & evaluating new software & security risks.
• In-depth knowledge of Microsoft Windows client operating systems, Windows XP, Vista, 7, 8
& Microsoft office up to Office 365.
Administration, It support, Office 365, Training, Windows, Security, It, Support, Hardware, Backup, Office, Software, Server, XP, UP
My education
1996
-
2001
Professional Institute for Commerce and Technology
N/a, N/a
N/a, N/a
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