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Senior
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jobs
Yazmin Ali
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2017 - ?
job
Behaviour Management Service Administrator
Shireland Collegiate Academy.
➢ Maintain and develop high standards of behaviour management across the whole school in line with school policy, encouraging self-discipline, and the promotion of positive praise and encouragement.
➢ Deal effectively with behaviour management concerns referred by teaching/ non-teaching staff, and support them in maintaining agreed standards of behaviour.
➢ Work with teachers to collate appropriate and accessible work for pupils learning outside of the classroom.
➢ Write letters to parents and external agencies on behalf of the Director of Student Services.
➢ On a daily basis, liaise between school staff and parents to arrange meetings regarding pupil behaviour.
➢ Develop and manage a system for the school to keep accurate records of all behaviour incidents (including meeting minutes, pupil statements and confidential documents).
➢ Support fellow members of the administrative team in completing time-sensitive and large-scale administrative tasks such as parent reports and letters.
➢ Be aware of, and comply with, policies and procedures relating to child protection: health and safety: confidentiality and data protection, reporting all concerns to the appropriate person.
➢ Develop good relationships with parents and carers, including exchanging information and facilitating their support for their child's attendance.
➢ Communicate effectively with other agencies/professionals, in liaison with the teacher, to support achievement and progress of pupils.
➢ Provide information and advice to enable pupils to make choices about their own learning, behaviour and attendance.
➢ Support the class teacher to develop one to one mentoring arrangements with pupils and provide support for distressed pupils.
➢ Deal effectively with behaviour management concerns referred by teaching/ non-teaching staff, and support them in maintaining agreed standards of behaviour.
➢ Work with teachers to collate appropriate and accessible work for pupils learning outside of the classroom.
➢ Write letters to parents and external agencies on behalf of the Director of Student Services.
➢ On a daily basis, liaise between school staff and parents to arrange meetings regarding pupil behaviour.
➢ Develop and manage a system for the school to keep accurate records of all behaviour incidents (including meeting minutes, pupil statements and confidential documents).
➢ Support fellow members of the administrative team in completing time-sensitive and large-scale administrative tasks such as parent reports and letters.
➢ Be aware of, and comply with, policies and procedures relating to child protection: health and safety: confidentiality and data protection, reporting all concerns to the appropriate person.
➢ Develop good relationships with parents and carers, including exchanging information and facilitating their support for their child's attendance.
➢ Communicate effectively with other agencies/professionals, in liaison with the teacher, to support achievement and progress of pupils.
➢ Provide information and advice to enable pupils to make choices about their own learning, behaviour and attendance.
➢ Support the class teacher to develop one to one mentoring arrangements with pupils and provide support for distressed pupils.
Teaching, Mentoring, Management, Service, Support, Data protection, Health, Safety, Administrator
2011 - 2017
job
Checkout Operator/ Customer Service Assistant
ASDA Superstore.
➢ Responsible for operating an electrical cash till and processing payments for goods by cash, credit or debit card, gift cards or gift vouchers and other non-cash forms of payments.
➢ To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.
➢ Resolve customer complaints via phone, email and mail.
➢ Assist with placement of orders, refunds, or exchanges.
➢ Answer questions about warranties or terms of sale.
➢ Inform customer of deals and promotions.
➢ Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
➢ Reporting discrepancies and problems to the supervisor
➢ Be involved in stock control and management.
➢ Meeting with other managers to discuss possible improvements to customer service.
➢ Keeping accurate records of discussions or correspondence with customers.
➢ Developing feedback or complaints procedures for customers to use.
➢ To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.
➢ Resolve customer complaints via phone, email and mail.
➢ Assist with placement of orders, refunds, or exchanges.
➢ Answer questions about warranties or terms of sale.
➢ Inform customer of deals and promotions.
➢ Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
➢ Reporting discrepancies and problems to the supervisor
➢ Be involved in stock control and management.
➢ Meeting with other managers to discuss possible improvements to customer service.
➢ Keeping accurate records of discussions or correspondence with customers.
➢ Developing feedback or complaints procedures for customers to use.
Management, Customer service, Service, Security, Processing
2016 - 2017
job
Receptionist/Administrator
City Road Primary Academy.
➢ Welcoming visitors to the school, including parents, governors and sales representatives, dealing with their enquiries, asking them to sign into the schools inventory system, directing them to other parts of the school.
➢ Providing general clerical/administrative support including photocopying and filing.
➢ Undertaking reception duties including answering telephone and responding to queries and enquiries and dealing with visitors where appropriate on behalf of the Principal.
➢ Providing administrative support for examinations and attendance including data inputting.
➢ Undertaking general financial administration.
➢ Updating/maintaining manual/computerized record/management information systems including system maintenance/back up files and provision of reports.
➢ Ordering supplies and equipment/maintain stock and classroom resources and arrange repair where necessary.
➢ Assisting in the clerical arrangements for trips/school events.
➢ Responsibility for pursuing pupil absence with parents including recording/ monitoring of absence and production of reports.
➢ First point of contact regarding teacher absences/contact with supply agency/associated record keeping/processing of payments.
➢ Responsibility for pupil admissions, recording data/liaison other schools/ class lists/ timetables/ management information and statistics returns.
➢ Responsible for first aid and the welfare of students including direct contact with parents/guardians
➢ Opening, logging and distributing incoming post.
➢ Overseeing outgoing post, including franking mail and arranging for parcels to be collected.
➢ Word processing letters, memoranda, reports, newsletters and school prospectuses.
➢ Collecting money for school meals, events and functions, banking money and chasing up late payments from parents where necessary.
➢ Experienced in a variety of software products such as SIMS, Group Call and Inventry Console.
➢ Providing general clerical/administrative support including photocopying and filing.
➢ Undertaking reception duties including answering telephone and responding to queries and enquiries and dealing with visitors where appropriate on behalf of the Principal.
➢ Providing administrative support for examinations and attendance including data inputting.
➢ Undertaking general financial administration.
➢ Updating/maintaining manual/computerized record/management information systems including system maintenance/back up files and provision of reports.
➢ Ordering supplies and equipment/maintain stock and classroom resources and arrange repair where necessary.
➢ Assisting in the clerical arrangements for trips/school events.
➢ Responsibility for pursuing pupil absence with parents including recording/ monitoring of absence and production of reports.
➢ First point of contact regarding teacher absences/contact with supply agency/associated record keeping/processing of payments.
➢ Responsibility for pupil admissions, recording data/liaison other schools/ class lists/ timetables/ management information and statistics returns.
➢ Responsible for first aid and the welfare of students including direct contact with parents/guardians
➢ Opening, logging and distributing incoming post.
➢ Overseeing outgoing post, including franking mail and arranging for parcels to be collected.
➢ Word processing letters, memoranda, reports, newsletters and school prospectuses.
➢ Collecting money for school meals, events and functions, banking money and chasing up late payments from parents where necessary.
➢ Experienced in a variety of software products such as SIMS, Group Call and Inventry Console.
Administration, Receptionist, Word, Management, Sales, Statistics, Reception, Banking, Support, Monitoring, Software, Administrator, Production, Processing, UP
2015 - 2016
job
Cashier
Barclays Bank.
➢ Process personal deposit transactions for customers, including cash, checks, money orders, bill and loan payments.
➢ Ensure accuracy of signatures and verify amounts on deposit slips and ensure accounts have sufficient funds for banking transactions.
➢ Issue money orders, bank drafts, travellers checks, and cashier's checks.
➢ Use computers to record all transactions and issue computer-generated receipts.
➢ Calculate daily transactions, and count monies by hand, calculator, or currency-counting machines.
➢ Sell, obtain and process information regarding new services for clients (e.g., opening accounts, savings plans, bonds, travellers' checks).
➢ Answer customer enquiries and address customer complaints face-to-face, over email and telephone.
➢ Type and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
➢ Identifying ways to improve on products and services, and speaking up to make banking simpler for customers.
➢ Advice explains or promotes the services and products offered by the bank.
➢ Keeping teller drawer within specified limits while buying and selling currency from the vault.
➢ Maintaining confidentiality with all transactions.
➢ Verifying customer identification.
➢ Answering customer questions, explaining promotions, and suggesting appropriate accounts or opportunities that suit the customer's financial profile and current needs.
➢ Removing accounts for dormancy in compliance with branch procedures.
➢ Ensure accuracy of signatures and verify amounts on deposit slips and ensure accounts have sufficient funds for banking transactions.
➢ Issue money orders, bank drafts, travellers checks, and cashier's checks.
➢ Use computers to record all transactions and issue computer-generated receipts.
➢ Calculate daily transactions, and count monies by hand, calculator, or currency-counting machines.
➢ Sell, obtain and process information regarding new services for clients (e.g., opening accounts, savings plans, bonds, travellers' checks).
➢ Answer customer enquiries and address customer complaints face-to-face, over email and telephone.
➢ Type and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
➢ Identifying ways to improve on products and services, and speaking up to make banking simpler for customers.
➢ Advice explains or promotes the services and products offered by the bank.
➢ Keeping teller drawer within specified limits while buying and selling currency from the vault.
➢ Maintaining confidentiality with all transactions.
➢ Verifying customer identification.
➢ Answering customer questions, explaining promotions, and suggesting appropriate accounts or opportunities that suit the customer's financial profile and current needs.
➢ Removing accounts for dormancy in compliance with branch procedures.
Compliance, Banking, UP
2010 - 2011
job
Care Assistant
Amberley Court Nursing Home.
➢ Meeting patient and their families to inform them of the role of the Care Assistant; commencing the care plan; offering information regarding treatments, procedures, prescriptions, and continuing care.
➢ To assist the service users in personal care including washing, bathing, dressing and toilet needs.
➢ Participating in interdisciplinary meetings to develop care plans in conjunction with other care providers; ensuring smooth care plan advancement; promoting peer support; educating colleagues on case management practises.
➢ Measuring effectiveness of plan by evaluating the results of care with the interdisciplinary team; providing care improvement recommendations.
➢ Follows policies and procedures to prevent the spread of diseases and illnesses amongst self, colleagues, and patients.
➢ To work at all times, within the guidelines of the Health and Safety at Work Act 1974, Employee Handbook and Company Health and Safety Policy and Procedure.
➢ Maintaining patient confidentiality and respecting the rights of patients.
➢ Creating and implementing organisation procedures to maintain quality standards.
➢ Recording patient information in the patient care database as it becomes available; backing up data; validating findings and reports.
➢ Complete all food and fluid charts and any other daily monitoring records as requested.
➢ Report any accidents or unexplained injuries immediately to the nurse in charge.
➢ To assist the service users in rehabilitation activities under the guidance and supervision of the home manager and trained nursing staff.
References are available on request
➢ To assist the service users in personal care including washing, bathing, dressing and toilet needs.
➢ Participating in interdisciplinary meetings to develop care plans in conjunction with other care providers; ensuring smooth care plan advancement; promoting peer support; educating colleagues on case management practises.
➢ Measuring effectiveness of plan by evaluating the results of care with the interdisciplinary team; providing care improvement recommendations.
➢ Follows policies and procedures to prevent the spread of diseases and illnesses amongst self, colleagues, and patients.
➢ To work at all times, within the guidelines of the Health and Safety at Work Act 1974, Employee Handbook and Company Health and Safety Policy and Procedure.
➢ Maintaining patient confidentiality and respecting the rights of patients.
➢ Creating and implementing organisation procedures to maintain quality standards.
➢ Recording patient information in the patient care database as it becomes available; backing up data; validating findings and reports.
➢ Complete all food and fluid charts and any other daily monitoring records as requested.
➢ Report any accidents or unexplained injuries immediately to the nurse in charge.
➢ To assist the service users in rehabilitation activities under the guidance and supervision of the home manager and trained nursing staff.
References are available on request
Database, Management, Service, It, Support, Monitoring, Supervision, Health, Organization, Safety, Manager, UP
My education
2011
-
2014
The University of Wolverhampton
Bachelors, Social Care and Health Studies
Bachelors, Social Care and Health Studies
2007
-
2010
The Sixth Form College Solihull
Secondary, B/C
Secondary, B/C
2002
-
2007
Queensbridge School
Secondary, English
Secondary, English
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