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Senior
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jobs
Sales Operations Support, specializing in Salesforce reporting and dashboards
Lally Cetnik
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
My name is Lally and I am a highly ambitious, infectiously energetic and motivated individual with a keen interest in business strategy, CRM, sales operations and data. Since graduating with a degree in Politics and Economics degree in 2015, I have worked as a Sales Operations and Lead Management Analyst as well as in an Account Management role, so I have a good understanding, from different perspectives, of what it takes for a sales team to perform effectively. If you need any help setting up sales territories within your sales team, assigning accounts, running SFDC reports or creating dashboards on Salesforce, then please do reach out and I will be able to help you!
Look forward to meeting you!
Look forward to meeting you!
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Account Manager
Shedul.com / Fresha.com.
• Managing and growing revenues on key accounts in line with business needs.
• Educating merchants on the value proposition of upgrading to a paid version of the system.
• Providing SaaS training to merchants for optimum usage which in turn avoids churn.
• Provide SaaS training for new members of staff in both account management and new business
teams.
• Educating merchants on the value proposition of upgrading to a paid version of the system.
• Providing SaaS training to merchants for optimum usage which in turn avoids churn.
• Provide SaaS training for new members of staff in both account management and new business
teams.
Account management, Training, Account Manager, Saas, Management, Manager
2018 - 2019
job
Account Manager
Groupon GROUPON UK | IE.
• Managing range of high value accounts and growing existing key campaigns.
• Retain accounts through the development of strong relationships with key decision makers.
• Gaining knowledge and understanding of my merchants brand and products.
• Address client concerns and ensure the resolution of issues in a timely manner.
• Delivering ongoing market analysis and assessments.
• Retain accounts through the development of strong relationships with key decision makers.
• Gaining knowledge and understanding of my merchants brand and products.
• Address client concerns and ensure the resolution of issues in a timely manner.
• Delivering ongoing market analysis and assessments.
Account Manager, Development, Manager
2016 - 2018
job
Sales Operations / Lead Management Analyst UK/IE/UAE
GROUPON UK | IE | UAE.
Promoted in June 2016, my new role involves the smooth running of various processes and across the UK/IE/UAE region. This is a high-visibility role within the operations department, requiring
interactions with the main sales stakeholders for the maintenance and allocation of leads, and the
provision of reporting and data analytics.
Sales Operations
• Push strategic decision making to the next level by providing data and insight using CRM Salesforce
to support management and their decision making process.
• Own and develop structured and ad-hoc CRM Salesforce reporting to sales management where
required. Responsible for all Salesforce dashboard and report creation for UK and IE local sales
departments.
• Assisting the marketing team by identifying and creating mailing lists for targeted email marketing
campaigns. Following this, I assisted in providing insight into how effective the campaign was.
• Create relevant material and train sales teams, and sales management on process/workflow
changes.
• Work closely with regional directors and individual sales reps to assist and support.
• Collect feedback from sales and operations functions to gain an insight into where efficiencies can
be gained or where there are issues that need resolving.
• Pull statistics / data requested using Teradata SQL (basic)
Lead Management
Maximize Groupon UK/IE/UAE Salesforce Database by:
• Adding significant businesses in each market represented on our platforms with special dedication
to 'attack markets' such a main cities and also commuter towns.
• Control and council to senior management on high value new business accounts
interactions with the main sales stakeholders for the maintenance and allocation of leads, and the
provision of reporting and data analytics.
Sales Operations
• Push strategic decision making to the next level by providing data and insight using CRM Salesforce
to support management and their decision making process.
• Own and develop structured and ad-hoc CRM Salesforce reporting to sales management where
required. Responsible for all Salesforce dashboard and report creation for UK and IE local sales
departments.
• Assisting the marketing team by identifying and creating mailing lists for targeted email marketing
campaigns. Following this, I assisted in providing insight into how effective the campaign was.
• Create relevant material and train sales teams, and sales management on process/workflow
changes.
• Work closely with regional directors and individual sales reps to assist and support.
• Collect feedback from sales and operations functions to gain an insight into where efficiencies can
be gained or where there are issues that need resolving.
• Pull statistics / data requested using Teradata SQL (basic)
Lead Management
Maximize Groupon UK/IE/UAE Salesforce Database by:
• Adding significant businesses in each market represented on our platforms with special dedication
to 'attack markets' such a main cities and also commuter towns.
• Control and council to senior management on high value new business accounts
Analytics, Basic, Processes, Lead Management, Campaign, Teradata, Analyst, Support, Workflow, Statistics, Marketing, Sales, Management, Salesforce, Database, Sales management, Operations, Email marketing, CRM, Sql
2015 - 2016
job
Graduate Sales Support Analyst
unknown.
Maximize Groupon NER SF Database by:
- Adding significant businesses in each market represented on our platforms with special dedication
to Attack markets.
- Control and council to senior management on high value new business accounts.
- Carry out bulk data uploads and case resolution for the UK/IE sales team on the CRM (Salesforce.)
- Adding significant businesses in each market represented on our platforms with special dedication
to Attack markets.
- Control and council to senior management on high value new business accounts.
- Carry out bulk data uploads and case resolution for the UK/IE sales team on the CRM (Salesforce.)
CRM, Database, Salesforce, Management, Sales, Support, Analyst
2012 - 2015
job
Legal Administrative Assistant
BC Legal.
(Part time)
During university holidays, I held a position at BC legal which is a law firm that specialises exclusively in occupational disease litigation. My role at BC legal ranged from general office administrative tasks
to organising educational seminars and carrying out Case Management Software and Intranet
updates. With cases constantly changing, the organization of their Case Management System
(Peppermint Legal Practice CRM) within the firm was imperative and my role was to update the CMS,
the Intranet and the Risk Control files on a regular basis.
Other
University Society:
At University I was a keen member of MASS (Muscle and Athletics Sport Society) whereby I partook
in weight and cardio sessions 6 times a week. Furthermore, I created and distributed flyers to
advertise these sessions as well as using social media platforms such as Facebook, Instagram and Twitter to advertise.
Charity Work:
Together with family and friends I have organised two community jumble sales for a local charity. My
role to assist in gathering stock and to advertise the event to the community to ensure a strong
turnout. Both events were a success with almost three thousand pounds being raised over both
events.
References available on demand.
During university holidays, I held a position at BC legal which is a law firm that specialises exclusively in occupational disease litigation. My role at BC legal ranged from general office administrative tasks
to organising educational seminars and carrying out Case Management Software and Intranet
updates. With cases constantly changing, the organization of their Case Management System
(Peppermint Legal Practice CRM) within the firm was imperative and my role was to update the CMS,
the Intranet and the Risk Control files on a regular basis.
Other
University Society:
At University I was a keen member of MASS (Muscle and Athletics Sport Society) whereby I partook
in weight and cardio sessions 6 times a week. Furthermore, I created and distributed flyers to
advertise these sessions as well as using social media platforms such as Facebook, Instagram and Twitter to advertise.
Charity Work:
Together with family and friends I have organised two community jumble sales for a local charity. My
role to assist in gathering stock and to advertise the event to the community to ensure a strong
turnout. Both events were a success with almost three thousand pounds being raised over both
events.
References available on demand.
Social Media, CRM, CMS, Instagram, Facebook, Event, Management, Sales, Sport, Twitter, Community, Software, Office, Social
My education
2012
-
2015
University of Leicester
Bachelors, Politics and Economics
Bachelors, Politics and Economics
2005
-
2012
Westcliff High School for Girls
Secondary, Politics
Secondary, Politics
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