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Mekonnen (Mek) Teferi BSc (Hons), MSc, CISMP, AMBCS
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2011 - 2014
job
Senior Lecturer, Course Leader and Project Manager
East London Technical College.
•• delivering lectures, seminars and tutorials;
•• developing and implementing new methods of teaching to reflect changes in research;
•• designing, preparing and developing teaching materials;
•• assessing students' coursework;
•• setting and marking examinations;
•• supporting students through a pastoral/advisory role;
•• undertaking personal research projects and actively contributing to the institution's research profile;
•• writing up research and preparing it for publication;
•• supervising students' research activities;
•• completing continuous professional development (CPD) and participating in staff training activities;
•• carrying out administrative tasks related to the department, such as student admissions, induction programmes and involvement in committees and boards;
•• managing and supervising staff - at a senior level this may include the role of head of department;
•• representing the institution at professional conferences and seminars, and contributing to these as necessary;
•• establishing collaborative links outside the university with industrial, commercial and public organisations.
•• developing and implementing new methods of teaching to reflect changes in research;
•• designing, preparing and developing teaching materials;
•• assessing students' coursework;
•• setting and marking examinations;
•• supporting students through a pastoral/advisory role;
•• undertaking personal research projects and actively contributing to the institution's research profile;
•• writing up research and preparing it for publication;
•• supervising students' research activities;
•• completing continuous professional development (CPD) and participating in staff training activities;
•• carrying out administrative tasks related to the department, such as student admissions, induction programmes and involvement in committees and boards;
•• managing and supervising staff - at a senior level this may include the role of head of department;
•• representing the institution at professional conferences and seminars, and contributing to these as necessary;
•• establishing collaborative links outside the university with industrial, commercial and public organisations.
Writing, Project Manager, Research, Training, Teaching, It, Development, UP, Manager
2007 - 2011
job
Deputy Chief Executive Officer
UXL.
•• Joint responsibility with the CEO for the overall management of the organisation in line with the organisations strategic plan.
•• Responsible for monitoring organisational performance against the strategic plan, working with staff to stay on target and looking
ahead to the long term development of the organisation operationally and strategically.
•• Responsible for overseeing the good management of all staff and volunteers, including initiating and conducting staff appraisals.
•• Responsible for ensuring that the organisation has appropriate and up-to-date policies and procedures inline with good practice
•• Specific line management responsibility for the Finance and Administration Officer.
•• Responsible for ensuring that monthly management accounts are prepared and for reporting quarterly to the Board on the overall
financial health of the organisation.
•• Responsible for preparing the Annual Budget and ensuring that expenditure is controlled in line with this Budget and the funding
secured.
•• Ensure that all grants and contracts are monitored with respect to spend against budget and meeting of targets and that reports are
prepared in a timely manner.
•• Responsible for the proper financial management of the organisation ensuring that all financial controls are in place and adhered
to, that financial systems are fit-for-purpose and properly implemented and that the organisation is properly resourced to deliver on the strategic plan.
•• Responsible for monitoring organisational performance against the strategic plan, working with staff to stay on target and looking
ahead to the long term development of the organisation operationally and strategically.
•• Responsible for overseeing the good management of all staff and volunteers, including initiating and conducting staff appraisals.
•• Responsible for ensuring that the organisation has appropriate and up-to-date policies and procedures inline with good practice
•• Specific line management responsibility for the Finance and Administration Officer.
•• Responsible for ensuring that monthly management accounts are prepared and for reporting quarterly to the Board on the overall
financial health of the organisation.
•• Responsible for preparing the Annual Budget and ensuring that expenditure is controlled in line with this Budget and the funding
secured.
•• Ensure that all grants and contracts are monitored with respect to spend against budget and meeting of targets and that reports are
prepared in a timely manner.
•• Responsible for the proper financial management of the organisation ensuring that all financial controls are in place and adhered
to, that financial systems are fit-for-purpose and properly implemented and that the organisation is properly resourced to deliver on the strategic plan.
Administration, Budget, Contracts, Management, Finance, Monitoring, Development, Ceo, Health, Organization, Contracts, UP
1999 - 2002
job
Front Office Manager
CARRER SNAPSHOT.
Growth Path:
HOSPITALITY & HOTEL MANAGEMENT INDUSTRY WORK EXPERIENCE
1999-2002 (MyHotel International Hotel ~ UK)
Front Office Manager then Promoted to Training and Development Manager (1yr P/T 1yr F/T)
•• Design and implement training & development schedules and logistics to enhance business growth.
•• Measure sales results through performance based metrics.
•• Initiate strategies to support commercial and brand goals and objectives.
•• Identify risks and obstacles in projects and ensure corrective measures.
•• Integrate best learning solutions in training schedules.
•• Manage training and development budgets.
•• Resolve high complex performance issues to enhance performance metrics.
•• Develop and initiate organizational plans to increase sales growth.
•• Train marketing people on new trends in capturing markets for the product or service.
•• Ensure quality standards and best practices in training schedules and procedures.
HOSPITALITY & HOTEL MANAGEMENT INDUSTRY WORK EXPERIENCE
1999-2002 (MyHotel International Hotel ~ UK)
Front Office Manager then Promoted to Training and Development Manager (1yr P/T 1yr F/T)
•• Design and implement training & development schedules and logistics to enhance business growth.
•• Measure sales results through performance based metrics.
•• Initiate strategies to support commercial and brand goals and objectives.
•• Identify risks and obstacles in projects and ensure corrective measures.
•• Integrate best learning solutions in training schedules.
•• Manage training and development budgets.
•• Resolve high complex performance issues to enhance performance metrics.
•• Develop and initiate organizational plans to increase sales growth.
•• Train marketing people on new trends in capturing markets for the product or service.
•• Ensure quality standards and best practices in training schedules and procedures.
Marketing, Design, Training, Management, Sales, Service, Growth, Support, Development, Office, International, Manager
1997 - 1999
job
Assistant Food & Beverage Manager (P/T)
unknown.
•• Administer all operations of front desk operations such as concierge service and guest relations.
•• Maintain records of room inventory for facility and ensure optimal level of customer satisfaction.
•• Monitor all activities of front desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional
quality of services.
•• Supervise all account and finance related processes such as payroll to ensure timely payment.
•• Hire and train new front desk associates in all hotel policies and procedures and everyday activities.
•• Maintain records of room inventory for facility and ensure optimal level of customer satisfaction.
•• Monitor all activities of front desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional
quality of services.
•• Supervise all account and finance related processes such as payroll to ensure timely payment.
•• Hire and train new front desk associates in all hotel policies and procedures and everyday activities.
Operations, Finance, Service, Compliance, Manager, Processes
1995 - 1997
job
Night Manager and Front Office Assistant Manager
unknown.
•• Ensured that company policies and audit procedures were strictly adhered to.
•• Suggested and implemented ideas and standards which ensured a more personal welcome for all Excellence Hotels guests and used their names to report complaints, comments and compliments.
•• Ensured Fire and Safety procedures were observed and adhered to.
•• Ensured guest property was dealt with using maximum care and attention.
•• Ensured the porters' desk was manned at all times.
•• Ensured that all doors were locked at the required times and porters' security checks had been done and clocked by porters.
•• Ensured maximum revenue was obtained for all room sales.
•• Ensured all night audit procedures were completed to the required standard.
•• Carried out night audit function and assisted where necessary.
•• Ensured all early morning calls were completed for all individual, guests as well as groups.
•• Motivated, trained, educated, appraised and developed all junior staff
•• Liaised with other departments in the hotel with regard to customer requirements and staff.
•• Ensured all breakfast forms were collected by the night porters and any early requests given to the night waiter
•• In charge of overseeing all the events, activities and operations in a hotel.
•• Monitor the tasks of personnel and workers, set goals and plans to promote and improve the service of their department; and are
tasked to give schedules and assignment to each worker.
•• Suggested and implemented ideas and standards which ensured a more personal welcome for all Excellence Hotels guests and used their names to report complaints, comments and compliments.
•• Ensured Fire and Safety procedures were observed and adhered to.
•• Ensured guest property was dealt with using maximum care and attention.
•• Ensured the porters' desk was manned at all times.
•• Ensured that all doors were locked at the required times and porters' security checks had been done and clocked by porters.
•• Ensured maximum revenue was obtained for all room sales.
•• Ensured all night audit procedures were completed to the required standard.
•• Carried out night audit function and assisted where necessary.
•• Ensured all early morning calls were completed for all individual, guests as well as groups.
•• Motivated, trained, educated, appraised and developed all junior staff
•• Liaised with other departments in the hotel with regard to customer requirements and staff.
•• Ensured all breakfast forms were collected by the night porters and any early requests given to the night waiter
•• In charge of overseeing all the events, activities and operations in a hotel.
•• Monitor the tasks of personnel and workers, set goals and plans to promote and improve the service of their department; and are
tasked to give schedules and assignment to each worker.
Operations, Audit, Sales, Service, Security, Office, Safety, Audit, Manager
1993 - 1995
job
Assistant Night Manager
unknown.
•• Responsible for delegating jobs to company employees.
•• Working under the supervision of a manager, assistant managers deal with customer service, answering phone call and organizing
paper works.
•• Monitor department finances, organize, record or update sales transactions and give customer service when needed. Assistant
managers execute managerial skills by handling employee conflicts, creating work schedules, and monitoring attendance.
•• Working under the supervision of a manager, assistant managers deal with customer service, answering phone call and organizing
paper works.
•• Monitor department finances, organize, record or update sales transactions and give customer service when needed. Assistant
managers execute managerial skills by handling employee conflicts, creating work schedules, and monitoring attendance.
Customer service, Sales, Service, Supervision, Monitoring, Manager
1991 - 1993
job
Restaurant Assistant Manager and Banquet Coordinator (P/T)
unknown.
•• Supervise efficient working of departments and assigned shift, administer pre-meal meeting and rectify all service of staff.
•• Administer training program and prepare schedule and handle inventory effectively.
•• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
•• Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.
•• Administer training program and prepare schedule and handle inventory effectively.
•• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
•• Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.
Training, Sales, Service, Coordinator, UP, Manager
1987 - 1991
job
Restaurant Waiter and Silver Service
Hilton International Hotel Addis Ababa.
personnel
•• Greet all guests pleasantly and escort guests to table.
•• Assist customers with menu brochure and wine list and respond all queries and recommend choices.
•• Monitor all order for drink and food and assist in timely delivery.
•• Administer work and provide priority to ladies and serve drinks and food in appropriate utensils.
•• Monitor all items and ensure timely submission to kitchen staff and evaluate billing for same.
ICT &EDUCATION INDUSTRIES WORK EXPERIENCE
•• Greet all guests pleasantly and escort guests to table.
•• Assist customers with menu brochure and wine list and respond all queries and recommend choices.
•• Monitor all order for drink and food and assist in timely delivery.
•• Administer work and provide priority to ladies and serve drinks and food in appropriate utensils.
•• Monitor all items and ensure timely submission to kitchen staff and evaluate billing for same.
ICT &EDUCATION INDUSTRIES WORK EXPERIENCE
Brochure, Service
My education
2003
-
?
University of Westminster
BSc, Business Information Technology
BSc, Business Information Technology
Hammersmith AND West London College
Hndhncorequivalent, Information Technology
Hndhncorequivalent, Information Technology
Westminster College
BTEC, National
BTEC, National
Tourism College
Unspecified, N/a
Unspecified, N/a
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