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Strong people skills specialising in assessing and quality assurance.
Joanne Forster
,
Aberdare, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a highly skilled and experienced quality practitioner with excellent leadership and management skills who possesses a passionate commitment to excellence. I have good team building skills with the ability to effect improvement through effective coaching, mentoring and performance management. I have excellent relationship building skills along with good strong communication skills. Strong planning and organising skills with an ability to work to tight deadlines.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Quality Manager/Lead IQA / Trainer & Designated safeguarding officer
unknown.
Ensure that the product or service the organisation provides is fit for purpose and is consistent and meets both external and internal requirements.
Coordinate the activities required to meet quality standards.
Develop programs of delivery.
Ensure that products meet certain thresholds of acceptability.
Plan, direct or coordinate quality assurance programs and formulate quality control policies.
Responsible for leading external audit programmes and evaluating the efficiency of controls to improve them continuously.
Lead the development of provision and the drive to improve quality standards across all programmes.
Driving up the quality of teaching, learning and assessment.
Ensuring readiness for Ofsted inspections
Support director with the self-assessment and quality improvement planning process.
Ensuring full compliance with awarding body standards.
Staff training and continuous professional development.
Staff supervisions and appraisals.
Strengthen and develop relationships with internal and external stakeholders.
Monitoring of learner achievement.
Delivering qualifications on a 1-1 basis or through workshops.
Coordinate the activities required to meet quality standards.
Develop programs of delivery.
Ensure that products meet certain thresholds of acceptability.
Plan, direct or coordinate quality assurance programs and formulate quality control policies.
Responsible for leading external audit programmes and evaluating the efficiency of controls to improve them continuously.
Lead the development of provision and the drive to improve quality standards across all programmes.
Driving up the quality of teaching, learning and assessment.
Ensuring readiness for Ofsted inspections
Support director with the self-assessment and quality improvement planning process.
Ensuring full compliance with awarding body standards.
Staff training and continuous professional development.
Staff supervisions and appraisals.
Strengthen and develop relationships with internal and external stakeholders.
Monitoring of learner achievement.
Delivering qualifications on a 1-1 basis or through workshops.
Training, Teaching, Audit, Service, Compliance, Workshops, Quality Assurance, Support, Monitoring, Development, Organization, Assessment, Audit, UP, Manager
2014 - 2018
job
training - Tutor/Lead Internal Quality
Opps.
Delivering qualifications at intermediate and advanced levels for different sector areas mainly health and care but also business administration, customer service and team leading.
Assessing and reviewing candidates' needs and delivering relevant training.
Delivering certificate qualifications (dementia awareness, end of life care, fall prevention, infection control, learning disabilities, autism awareness, administration of medication via learner workshops.
Delivering induction, completing initial assessments and identifying learning requirements.
Administration duties/paperwork, e-portfolios (One File system).
Develop learning/session plans/schemes of work.
Liaise with colleagues including home managers.
Support new staff.
Internal equality assurance duties.
Marketing.
Standardisation planning.
Liaising with awarding bodies.
Trainer support and guidance.
Assessing and reviewing candidates' needs and delivering relevant training.
Delivering certificate qualifications (dementia awareness, end of life care, fall prevention, infection control, learning disabilities, autism awareness, administration of medication via learner workshops.
Delivering induction, completing initial assessments and identifying learning requirements.
Administration duties/paperwork, e-portfolios (One File system).
Develop learning/session plans/schemes of work.
Liaise with colleagues including home managers.
Support new staff.
Internal equality assurance duties.
Marketing.
Standardisation planning.
Liaising with awarding bodies.
Trainer support and guidance.
Marketing, Administration, Training, Customer service, Service, Workshops, Support, Health
2013 - 2014
job
Tutor/Lead IQA
East Midlands.
Delivering the health and social care frameworks at intermediate and advanced levels, consisting of HSC diplomas, HSC certificate qualifications, Functional skills Maths and English at levels 1 & 2 and Employers roles and responsibilities (ERR) and PTLS.
Assessing and reviewing candidates' needs and delivering relevant training.
Delivering induction, completing initial assessments and identifying learning requirements.
Administration duties/paperwork, e-portfolios.
Develop learning/session plans.
Liaise with colleagues including home managers.
Support new staff.
Internal equality assurance duties.
Marketing.
Assessing and reviewing candidates' needs and delivering relevant training.
Delivering induction, completing initial assessments and identifying learning requirements.
Administration duties/paperwork, e-portfolios.
Develop learning/session plans.
Liaise with colleagues including home managers.
Support new staff.
Internal equality assurance duties.
Marketing.
Marketing, Administration, Training, Support, Health, Social
2011 - 2013
job
Tailored Training - Trainer/assessor
Avens.
Training
2008 - 2011
job
Training Adviser/QCF/NVQ Assessor/Lead Internal Verifier
YMCA.
Training
1994 - 2008
job
Trainer/assessor
Bristol Street Motors.
Customer Service Advisor
Customer service, Service
1998 - 2000
job
Self-employed
Self-employed.
Pilot scheme for adult placement carers working with Slough Borough Council who support adults with learning disabilities in a home environment. The individual lives with a family in a home environment and is supported to learn new skills enabling them to be able to become independent.
Attending meetings.
Supporting individuals with budgeting.
Arranging appointments.
Counselling.
Followed infection control procedures.
Assisted individuals with bathing, dressing, hygiene and grooming.
Engaged individuals with games, crafts, cooking, music, reading and other activities.
Ensured safety and well-being of patients.
Monitored fluid intake and output levels.
Experience with various medical conditions including Parkinson's, dementia, diabetes and Alzheimer's.
Completed all daily living tasks to enhance the quality of life of Individuals.
Took and recorded patients' temperature, pulse and blood pressure.
Administered medication.
Accurately documented all elements of assessment, treatments, medications and needs.
Attending meetings.
Supporting individuals with budgeting.
Arranging appointments.
Counselling.
Followed infection control procedures.
Assisted individuals with bathing, dressing, hygiene and grooming.
Engaged individuals with games, crafts, cooking, music, reading and other activities.
Ensured safety and well-being of patients.
Monitored fluid intake and output levels.
Experience with various medical conditions including Parkinson's, dementia, diabetes and Alzheimer's.
Completed all daily living tasks to enhance the quality of life of Individuals.
Took and recorded patients' temperature, pulse and blood pressure.
Administered medication.
Accurately documented all elements of assessment, treatments, medications and needs.
Support, Music, Safety, Assessment
1998 - 2000
job
Sales Secretary
Compuware Limited.
Process booking forms and licences for orders, updating spread sheets. Organise sales team diaries.
Screened personal and business calls and directed them to the appropriate party.
Maintained appropriate filing of personal and professional documentation.
Supported CFO in personal document management, calendar organisation and collateral preparation for meetings.
Filed paperwork and organised computer-based information.
Sourced and ordered office equipment and supplies.
Organised and attended meetings, including compiling all documents and reports ahead of time.
Answered a high volume of phone calls and email inquiries.
Handled all incoming information requests for several busy executives.
Managed and reviewed filing and office systems.
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw daily office operations for 50 sales executives.
Managed executive calendar and coordinated weekly project team meetings.
Screened personal and business calls and directed them to the appropriate party.
Maintained appropriate filing of personal and professional documentation.
Supported CFO in personal document management, calendar organisation and collateral preparation for meetings.
Filed paperwork and organised computer-based information.
Sourced and ordered office equipment and supplies.
Organised and attended meetings, including compiling all documents and reports ahead of time.
Answered a high volume of phone calls and email inquiries.
Handled all incoming information requests for several busy executives.
Managed and reviewed filing and office systems.
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw daily office operations for 50 sales executives.
Managed executive calendar and coordinated weekly project team meetings.
Operations, Management, Sales, CFO, Office, Organization, Booking
My education
Princeton
Certification, N/a
Certification, N/a
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