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Senior
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0
jobs
Language expert
Theodore Hammond
,
Alva, United Kingdom
Experience
Other titles
Skills
I'm offering
Frederick has a target driven and is result oriented and problem solver. He has been exposed to a wide range of clients and partners and as a result, has developed the ability to liaise and build excellent rapport with stakeholders from various backgrounds and cultures at all levels. Frederick is pro-active, a self-starter, a quick learner and able to communicate and work effectively as a team player.
Markets
United Kingdom
Language
English
Fluently
Spanish
Good
French
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Bilingual Sales Executive
CIGNA.
Presently responsible for developing a portfolio of accounts through new business development. Also in charge of managing the full negotiation and close process with clients from start through to finish.
• Managing the sales process for new prospects, from initial contact through to closure.
• Achieving all revenue targets & objectives in line with the Area Business Plan.
• Developing & maintaining successful business relationships with all prospects.
• Planning and organising the day to ensure all opportunities are maximised.
• Developing a full understanding of the business market-place.
• Managing the sales process for new prospects, from initial contact through to closure.
• Achieving all revenue targets & objectives in line with the Area Business Plan.
• Developing & maintaining successful business relationships with all prospects.
• Planning and organising the day to ensure all opportunities are maximised.
• Developing a full understanding of the business market-place.
Business development, Sales, Development
2017 - 2018
job
Essential Banking Executive
Barclays Bank.
• Master the use of all IT processes used within the Premier department to deal with customer queries.
• Develop and share my knowledge and personal expertise with colleagues, to continuously improve our customers' experience.
• Continuously update my knowledge on new processes and information that affect our business and our customers.
• Investigate all complaints and concerns according to agreed procedures across the Service Centre and provide customers with the most appropriate solution.
• Develop and share my knowledge and personal expertise with colleagues, to continuously improve our customers' experience.
• Continuously update my knowledge on new processes and information that affect our business and our customers.
• Investigate all complaints and concerns according to agreed procedures across the Service Centre and provide customers with the most appropriate solution.
Service, Banking, It, Processes
2016 - 2018
freelance
Freelance Translator / Proofreader
Global Lingo.
(English to French and French to English)
• Oil & Gas, Education, Health, Business, Immigration / Police, Arts & Culture, Electronics, Public Administration and Government sector.
• Translated documents such as business contracts, annual reports, balance sheets, general meetings minutes, transcripts, press releases and terms of use.
• Researched legal and technical phraseology to ensure the correct translation is used.
• Liaised with clients to discuss documents translated and provided any clarification if needed.
• Translated and proofread hundreds of official business documents, meeting deadlines and quality required.
Professional assignments
• Oil & Gas, Education, Health, Business, Immigration / Police, Arts & Culture, Electronics, Public Administration and Government sector.
• Translated documents such as business contracts, annual reports, balance sheets, general meetings minutes, transcripts, press releases and terms of use.
• Researched legal and technical phraseology to ensure the correct translation is used.
• Liaised with clients to discuss documents translated and provided any clarification if needed.
• Translated and proofread hundreds of official business documents, meeting deadlines and quality required.
Professional assignments
Administration, Contracts, Health, Electronics, Contracts
2016 - 2017
job
Customer Service Executive
Sensée Recruitment Ltd.
• Interacted with customers over the phone to provide them with information on our products and services (take orders, respond to customer complaints, process refunds and provide updates on their order status).
• Maximised every sales enquiry by meeting Right First Time requirements.
• Achieved and exceeded my weekly target (Average Handle Time, CSAT, Quality of calls, Commitment adherence, Wrap).
• Maximised every sales enquiry by meeting Right First Time requirements.
• Achieved and exceeded my weekly target (Average Handle Time, CSAT, Quality of calls, Commitment adherence, Wrap).
Customer service, Sales, Service
2014 - 2015
job
Bilingual French / English Customer Service Executive
Teleperformance Ltd.
• Provided tailor made solutions to our customers when dealing with their complaints and queries.
• Maximised every sales enquiry by meeting Right First Time requirements.
• Achieved and exceeded my weekly sales target (CSAT, Adherence, Wrap)
• Maximised every sales enquiry by meeting Right First Time requirements.
• Achieved and exceeded my weekly sales target (CSAT, Adherence, Wrap)
Customer service, Sales, Service
2013 - 2015
freelance
Freelance Interpreter
Global Language Services.
(French to English and English to French)
• Specialised in the Business, Medical, Police and Legal sector.
• Conducted telephone interpreting, face-to-face interpreting.
• Specialised in the Business, Medical, Police and Legal sector.
• Conducted telephone interpreting, face-to-face interpreting.
2014 - 2014
job
Warehouse operator
Topstaff Recruitment agency.
2014 - 2014
job
Customer Service Executive
Prudential Plc.
Processed transactions to agreed service levels, quality standards and where relevant within agreed
financial authority limits.
• Handled complaints in line with area guidelines.
• Processed non-standard or complex transactions/calculations, including manual processing where
required, ensuring that TCF principles are upheld.
• Dealt with customer data ethically and in accordance with FCA requirements.
financial authority limits.
• Handled complaints in line with area guidelines.
• Processed non-standard or complex transactions/calculations, including manual processing where
required, ensuring that TCF principles are upheld.
• Dealt with customer data ethically and in accordance with FCA requirements.
Customer service, Service, Calculations, Processing
2013 - 2013
job
Fundraiser
Home Fundraising.
Motivated and facilitated supporters to maximize the funds raised and inspired new supporters to raise money, while maintaining and developing relationships with existing supporters.
2008 - 2013
job
Senior Human Resource / Administrative Officer
COCOBOD.
Based on job analysis, I updated all job descriptions and job specifications. After sourcing the best
candidates for all vacancies advertised, I conducted interviews. I also organised and led an induction programme for our new employees.
• Assessed training needs and wrote training proposals, prepared Management and Training Reports,
organised and monitored training programmes, drafted socio-technical speeches.
• Provided current information on employees' strength for decision-making and measurement of staff contribution to the organisation, using PERSOL HR Information System software. I was also responsible for keeping good records of employees' details.
• Translated official documents from French to English for our management team. I offered interpretation services during official meetings between the company's Directors and their French-speaking counterparts.
candidates for all vacancies advertised, I conducted interviews. I also organised and led an induction programme for our new employees.
• Assessed training needs and wrote training proposals, prepared Management and Training Reports,
organised and monitored training programmes, drafted socio-technical speeches.
• Provided current information on employees' strength for decision-making and measurement of staff contribution to the organisation, using PERSOL HR Information System software. I was also responsible for keeping good records of employees' details.
• Translated official documents from French to English for our management team. I offered interpretation services during official meetings between the company's Directors and their French-speaking counterparts.
Training, Management, Sourcing, Software, Organization, LED
2007 - 2008
job
French Teaching Assistant
Saint Olave's Grammar school.
• Provided teaching assistance to a mixed-ability teaching in St Olave's Grammar school where I ensured all my lesson plans and activities (KS2, KS3 and KS4) take account of high ability, medium ability and low ability group pupils.
• My excellent IT skills have allowed me to enhance the use of IT tools to increase pupils' learning.
• My excellent IT skills have allowed me to enhance the use of IT tools to increase pupils' learning.
Teaching, It, ME
2006 - 2007
job
Market Researcher/Telephone Interviewer
Euromoney Institutional Plc.
Liaised with key decision makers in France and the United Kingdom and gathered key data to enable our sales team to promote the company's products and services and generate new contracts.
Contracts, Sales, Researcher, Contracts
2004 - 2006
job
Bilingual Customer Service Representative
Kensington Specialties.
• Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, providing relevant product information, updating or cancelling orders.
• Trained two new employees in how to use our CRM software, updating customer data and organising customer interaction logs.
• Received an average 85% customer satisfaction rating to date, 15% higher than company average.
• Trained two new employees in how to use our CRM software, updating customer data and organising customer interaction logs.
• Received an average 85% customer satisfaction rating to date, 15% higher than company average.
CRM, Customer service, Service, Software, UP
My education
Forth Valley View College
Somecollege, Part time course
Somecollege, Part time course
Loughborough College Loughborough
N/a, N/a
N/a, N/a
University of Rennes 1
N/a, Loughborough Business
N/a, Loughborough Business
University of Rennes 1
Masters, French
Masters, French
n/a
Honors degree in Business Management, Business Management
Honors degree in Business Management, Business Management
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