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Strong operational specialist specialising in business improvement
Mick Muldoon
,
Hoddesdon, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced General Manager with a proven record of progression well organised forward planner with an eye for detail, an excellent communicator, both verbal and written, who thrives on challenge & responsibility.
Innovative seeker of improvement opportunities experienced in business transformation, performance improvement and business excellence.
Six sigma/DMAIC and Lean trained.
Holder of two CPCs: International CPC in HGV and PCV CPC
General Manager of the year within ASC/DB Group 2018
Innovative seeker of improvement opportunities experienced in business transformation, performance improvement and business excellence.
Six sigma/DMAIC and Lean trained.
Holder of two CPCs: International CPC in HGV and PCV CPC
General Manager of the year within ASC/DB Group 2018
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
District Manager
Go East Anglia.
John Goshawk Road
Dereham
NR19 1SY
400 employees
Reporting to Managing Director
Facilities management of Norwich City Bus Station and six Park and Ride locations in Norwich ensuring a safe and high-quality service for all users
Delivery of business plan and development opportunities
Efficiencies improvement whilst controlling costs and ensuring safety
Local authority, local business and community stakeholder relationship lead
Compliance management and regulatory bodies liaison
Cost control within budget parameters, setting, controlling and reporting operational metrics to corporate partners
Personnel, procedure and policy adherence with emphasis on safety, quality and customer care
Ensure all public comments are investigated, followed up and acted upon
Maintenance of operational safety and risk assessments as defined by Health & Safety Management System
2016 to 2018
Dereham
NR19 1SY
400 employees
Reporting to Managing Director
Facilities management of Norwich City Bus Station and six Park and Ride locations in Norwich ensuring a safe and high-quality service for all users
Delivery of business plan and development opportunities
Efficiencies improvement whilst controlling costs and ensuring safety
Local authority, local business and community stakeholder relationship lead
Compliance management and regulatory bodies liaison
Cost control within budget parameters, setting, controlling and reporting operational metrics to corporate partners
Personnel, procedure and policy adherence with emphasis on safety, quality and customer care
Ensure all public comments are investigated, followed up and acted upon
Maintenance of operational safety and risk assessments as defined by Health & Safety Management System
2016 to 2018
Budget, Controlling, Management, Service, Compliance, Safe, Community, Development, Health, Regulatory, Safety, UP, Manager
2016 - 2016
job
Regional General Manager Herts & Essex
Arriva Southern Counties.
CM20 1DU
260 employees
Reporting to Area Director
Complete ownership of P&L, multi-site depots in Essex & Hertfordshire
Continuously review delivery. Directing deployment of resources to ensure efficient response to changes in passenger demand within Essex & Hertfordshire.
Robust plans for all KPI's to be met
Overall responsibility for ensuring adequate organization for the effective implementation of the company Health and Safety Policy, ensuring compliance with all statutory obligations
Delivery of targeted year on year passenger growth.
Provide timely and appropriate responses to customer comments and follow up where required to avoid recurrences.
Effective HR processes management for recruitment, training, absence management, disciplinary situations, performance management, engagement and ongoing colleague pipeline development
Owner of building effective working relationships with local authorities, PTEs, MPs, local councilors and the local community
Consultant
International CPC Holder/ External Transport Manager playing a pivotal role in commercial road transport regulation compliance. Role an important one in keeping business in the UK moving.
Compliance management
Liaising with suppliers,
Planning routes and scheduling delivery times
Managing management teams, administration staff and drivers
Meeting operational delivery targets
Co-coordinating staff training
Scheduling vehicle maintenance PMI, MOTs and tax payments
Arranging vehicle replacements short term leasing
260 employees
Reporting to Area Director
Complete ownership of P&L, multi-site depots in Essex & Hertfordshire
Continuously review delivery. Directing deployment of resources to ensure efficient response to changes in passenger demand within Essex & Hertfordshire.
Robust plans for all KPI's to be met
Overall responsibility for ensuring adequate organization for the effective implementation of the company Health and Safety Policy, ensuring compliance with all statutory obligations
Delivery of targeted year on year passenger growth.
Provide timely and appropriate responses to customer comments and follow up where required to avoid recurrences.
Effective HR processes management for recruitment, training, absence management, disciplinary situations, performance management, engagement and ongoing colleague pipeline development
Owner of building effective working relationships with local authorities, PTEs, MPs, local councilors and the local community
Consultant
International CPC Holder/ External Transport Manager playing a pivotal role in commercial road transport regulation compliance. Role an important one in keeping business in the UK moving.
Compliance management
Liaising with suppliers,
Planning routes and scheduling delivery times
Managing management teams, administration staff and drivers
Meeting operational delivery targets
Co-coordinating staff training
Scheduling vehicle maintenance PMI, MOTs and tax payments
Arranging vehicle replacements short term leasing
Community, Processes, Manager, UP, International, Safety, KPI, Health, Development, Administration, Implementation, Growth, Recruitment, Compliance, Management, Performance Management, Deployment, Training
2014 - 2016
job
Operations Manager
Palmer & Harvey.
HP2 7DX
175,000 sq. ft. - 300 employees, 110 vehicles
USDAW union membership
Reporting to Southern Operations Director
Managed a range of departments across the DC inclusive of:
• Warehouse
• Stock Control
• Transport
• Production
• Customer Service
Instrumental in developing, operating and driving capital expenditure budgets.
Performance reviews against budgets with effective remedial actions plans implemented driving performance up by 10% with payroll cost reduction of 5k per week.
Changed colleague rotas in line with daily workload profile driving a 2k per week overtime payroll reduction
Implemented SOS system as result of critical service concerns from field-based sales team focusing on improvements via remedial action plans with scheduled review dates
Led service standards improvements on product availability, order accuracy, D.O.T etc.
Responsible for the accurate pick and dispatch of frozen, grocery and chill chambers challenging all department leads to exceed KPI's, case rate and overall cost per case through direct accountability & review
Reviewed and implemented colleague induction & training program significantly reducing lost time accidents & RIDDOR numbers, directing and ensuring all departments adhere to all group and legislative health & safety standards.
Provided effective leadership motivating management team to drive continuous improving performance directing the HR team and line managers to ensure colleagues receive regular feedback on performance.
Introduced supplier scorecard measuring supplier accuracy, quantities, quality etc. optimising and driving greater levels of service to customers
175,000 sq. ft. - 300 employees, 110 vehicles
USDAW union membership
Reporting to Southern Operations Director
Managed a range of departments across the DC inclusive of:
• Warehouse
• Stock Control
• Transport
• Production
• Customer Service
Instrumental in developing, operating and driving capital expenditure budgets.
Performance reviews against budgets with effective remedial actions plans implemented driving performance up by 10% with payroll cost reduction of 5k per week.
Changed colleague rotas in line with daily workload profile driving a 2k per week overtime payroll reduction
Implemented SOS system as result of critical service concerns from field-based sales team focusing on improvements via remedial action plans with scheduled review dates
Led service standards improvements on product availability, order accuracy, D.O.T etc.
Responsible for the accurate pick and dispatch of frozen, grocery and chill chambers challenging all department leads to exceed KPI's, case rate and overall cost per case through direct accountability & review
Reviewed and implemented colleague induction & training program significantly reducing lost time accidents & RIDDOR numbers, directing and ensuring all departments adhere to all group and legislative health & safety standards.
Provided effective leadership motivating management team to drive continuous improving performance directing the HR team and line managers to ensure colleagues receive regular feedback on performance.
Introduced supplier scorecard measuring supplier accuracy, quantities, quality etc. optimising and driving greater levels of service to customers
Operations, Training, Leadership, Management, Customer service, Sales, Operations manager, Service, Health, KPI, Safety, Production, UP, Manager, LED
2007 - 2014
temp
Operations Manager
DHL (Iceland Contract).
EN3 6HX
260,000sq ft. DC - 450 employees, 130 tractor units
Unite union membership
Reporting to Business Unit Director
Pick and Dispatch across Frozen, Grocery and Chill chambers, maintaining current and striving to exceed contract KPI's thus maintaining warehouse case rate and overall cost per case.
Performance/Absence management
Detailed daily and weekly shift reports reporting hours req/used highlighting shift performances with emphasis on productivity & cost controls.
Responsible for site Health & Safety with focus on site LITR & RIDDOR KPI's, to ISO14001/18001 accreditation
People Development.
Disciplinary and Grievance management.
Change, Project and Process/Procedure management.
Site Business Continuity Champion (BCP / Shadow Planner)
Colleague/Management recruitment liaising with local authority, third party and internal development.
Process Audits.
Productivity action plans.
Hours capture/ Cost controls
Budgetary KPI planning controls
Stock/GER control.
Process & Procedure mechanisms
Preventative maintenance programs reworking existing & introducing new process.
260,000sq ft. DC - 450 employees, 130 tractor units
Unite union membership
Reporting to Business Unit Director
Pick and Dispatch across Frozen, Grocery and Chill chambers, maintaining current and striving to exceed contract KPI's thus maintaining warehouse case rate and overall cost per case.
Performance/Absence management
Detailed daily and weekly shift reports reporting hours req/used highlighting shift performances with emphasis on productivity & cost controls.
Responsible for site Health & Safety with focus on site LITR & RIDDOR KPI's, to ISO14001/18001 accreditation
People Development.
Disciplinary and Grievance management.
Change, Project and Process/Procedure management.
Site Business Continuity Champion (BCP / Shadow Planner)
Colleague/Management recruitment liaising with local authority, third party and internal development.
Process Audits.
Productivity action plans.
Hours capture/ Cost controls
Budgetary KPI planning controls
Stock/GER control.
Process & Procedure mechanisms
Preventative maintenance programs reworking existing & introducing new process.
Operations, Management, Operations manager, Recruitment, Development, Health, KPI, Safety, Manager
2004 - 2007
job
Operations Manager
British Distribution Company.
Operational Manager responsible for 175 members of staff inclusive of warehouse, transport, administrative and management team members for the UK's biggest independent electrical distributor.
PROFESSIONAL
International HGV CPC - CILT
Passenger Service CPC - CILT
Basic Supervision - The Industrial Society
Team leading - The Industrial Society
Effective Communication - Industrial Society
Business Management - NEB's
Efficient Practices - The Cranfield University
General Manager Academy - DHL
LEAN - DHL in house
Work Study Methods - DMA
Disciplinary - DHL
Grievance - DHL
Capability Management - DHL
Health & Safety - DHL
Fire Marshall - LFB
Manual Handling - DHL
Audits - DHL
Project Management - DHL
Interview Skills - DHL
Best Practice - DHL
Risk Assessments - DHL
DMAIC - DHL
Six Sigma - DHL
First Choice Management Development - DHL
Effective Manager - DHL
Fleet Compliance - Go Train
BCP - Shadow Planner
Accident Investigation - CMIOSH
Claims Awareness - CMIOSH
Personal License Holder - CPL Training Group
Leadership Safety - IOSH
Health & Safety in Workplace - IOSH
GDPR - Arriva
PROFESSIONAL
International HGV CPC - CILT
Passenger Service CPC - CILT
Basic Supervision - The Industrial Society
Team leading - The Industrial Society
Effective Communication - Industrial Society
Business Management - NEB's
Efficient Practices - The Cranfield University
General Manager Academy - DHL
LEAN - DHL in house
Work Study Methods - DMA
Disciplinary - DHL
Grievance - DHL
Capability Management - DHL
Health & Safety - DHL
Fire Marshall - LFB
Manual Handling - DHL
Audits - DHL
Project Management - DHL
Interview Skills - DHL
Best Practice - DHL
Risk Assessments - DHL
DMAIC - DHL
Six Sigma - DHL
First Choice Management Development - DHL
Effective Manager - DHL
Fleet Compliance - Go Train
BCP - Shadow Planner
Accident Investigation - CMIOSH
Claims Awareness - CMIOSH
Personal License Holder - CPL Training Group
Leadership Safety - IOSH
Health & Safety in Workplace - IOSH
GDPR - Arriva
Compliance, Basic, Go, Manager, Sigma, International, Safety, Health, Development, Supervision, Six Sigma, Project Management, Service, Operations manager, Management, Leadership, Business Management, Interview, GDpr, Lean, Training, Operations
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