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Senior
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0
jobs
Irma Daujotiene
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2019 - ?
job
Front of House and Clinic Liaison Manager
MYA Cosmetic and Plastic Surgery.
United Kingdom
• Responsible for the day-to-day operation and management of patients; delivering the highest level
of customer service and support to patients and staff at all times by improving the overall
performance of the clinic and to encourage the development and growth of the clinic.
• Adhering to company policies & procedures following relevant legislation (health and safety, COSHH, data protection, risk assessment, adverse events & complaints).
• Ensuring that the FOH team promotes quality care and service through the use of the best practice,
with particular reference to MYA's Brand Standards and the Care Quality Commission (CQC).
• Managing the FOH department including making Rota, scheduling security and chaperone cover for
the Hospital, staff training, one to one's, appraisals and general supervision.
• Using KPI monitoring daily, weekly and monthly performance of FOH's activities and efficiencies.
Analyzing variances and trends and act to rectify.
• Liaising with all other Hospital and Clinic Managers, Clinic Nurses, Surgeons, Theatre staff, Sales and Administration departments.
• Responsible for the day-to-day operation and management of patients; delivering the highest level
of customer service and support to patients and staff at all times by improving the overall
performance of the clinic and to encourage the development and growth of the clinic.
• Adhering to company policies & procedures following relevant legislation (health and safety, COSHH, data protection, risk assessment, adverse events & complaints).
• Ensuring that the FOH team promotes quality care and service through the use of the best practice,
with particular reference to MYA's Brand Standards and the Care Quality Commission (CQC).
• Managing the FOH department including making Rota, scheduling security and chaperone cover for
the Hospital, staff training, one to one's, appraisals and general supervision.
• Using KPI monitoring daily, weekly and monthly performance of FOH's activities and efficiencies.
Analyzing variances and trends and act to rectify.
• Liaising with all other Hospital and Clinic Managers, Clinic Nurses, Surgeons, Theatre staff, Sales and Administration departments.
Data protection, Manager, Safety, Assessment, Health, KPI, Development, Monitoring, Supervision, Administration, Support, Growth, Security, Service, Sales, Customer service, Management, Training
2016 - 2018
job
General Manager
Lansbury Heritage Hotel.
United Kingdom
BRAND NEW HOTEL OPENING; established a profitable business through implementing strategic
marketing methodologies and developing a productive relationship with key accounts.
• Expanded client base by planning and executing effective sales strategies, promoting hotel on social
media, attending sales events, and negotiating corporate contracts.
• Increased ADR by introducing third-party wholesalers.
• Processed monthly payroll from start to finish, while ensuring minimum cost.
• Revenue and RFP management; negotiated prices, favourable sales terms, and service agreements
and increased product availability and accurate pricing at all times.
• Analysed P&L statements, budgets and forecasts, revenues, and expenses with detailed critique to ensure efficiency and flawless execution of business operations.
• GDS and 3rd party distribution channel management and optimization.
• Responsible for HR management, Front of House, Housekeeping and Maintenance departments.
Ownership of Guest relations, conducted Site Visits, organised Group Bookings and planned Events.
Key Contribution:
Optimised revenues and occupancy up to 15% through measuring KPIs on a consistent basis, while
attaining revenue more than £500K during the first half of 2018.
BRAND NEW HOTEL OPENING; established a profitable business through implementing strategic
marketing methodologies and developing a productive relationship with key accounts.
• Expanded client base by planning and executing effective sales strategies, promoting hotel on social
media, attending sales events, and negotiating corporate contracts.
• Increased ADR by introducing third-party wholesalers.
• Processed monthly payroll from start to finish, while ensuring minimum cost.
• Revenue and RFP management; negotiated prices, favourable sales terms, and service agreements
and increased product availability and accurate pricing at all times.
• Analysed P&L statements, budgets and forecasts, revenues, and expenses with detailed critique to ensure efficiency and flawless execution of business operations.
• GDS and 3rd party distribution channel management and optimization.
• Responsible for HR management, Front of House, Housekeeping and Maintenance departments.
Ownership of Guest relations, conducted Site Visits, organised Group Bookings and planned Events.
Key Contribution:
Optimised revenues and occupancy up to 15% through measuring KPIs on a consistent basis, while
attaining revenue more than £500K during the first half of 2018.
Marketing, Operations, Contracts, Management, Sales, Service, RFP, Contracts, UP, Manager, Social
2015 - 2016
job
Duty Manager
Marriott.
Excel Hotel, Marriott - London, United Kingdom
• Provided managerial support in operational activities to increase efficiency and maximise
productivity.
• Acted as a first point-of-contact person for all incoming queries and managed day-to-day hotel
operations.
• Ensured compliance of fire, security, health, safety, and brand policies and procedures across the department to provide a healthy working environment for employees.
• Established and maintained lucrative relationships with support divisions and team members to reach forecasted business goals.
Key Contribution:
Ensured high-level of customer's satisfaction by resolving complaints through email and in-person in a
timely manner.
• Provided managerial support in operational activities to increase efficiency and maximise
productivity.
• Acted as a first point-of-contact person for all incoming queries and managed day-to-day hotel
operations.
• Ensured compliance of fire, security, health, safety, and brand policies and procedures across the department to provide a healthy working environment for employees.
• Established and maintained lucrative relationships with support divisions and team members to reach forecasted business goals.
Key Contribution:
Ensured high-level of customer's satisfaction by resolving complaints through email and in-person in a
timely manner.
Excel, Operations, Compliance, Security, Support, Health, Safety, Manager
2006 - 2009
job
Office Coordinator
Sheraton Grand Park Lane.
Office, Coordinator
My education
?
-
2017
University of Bedfordshire
Bachelors, Business Administration
Bachelors, Business Administration
?
-
2016
Open University London
Hndhncorequivalent, Higher Education
Hndhncorequivalent, Higher Education
?
-
2014
Newham College
Unspecified, Travel & Tourism and Customer Service
Unspecified, Travel & Tourism and Customer Service
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