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Senior
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0
jobs
Strong customer service profile with strong administrative experience
Tanaka Adeyemo
,
Manchester, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly proficient, results driven Business Operations and Customer Service professional with proven aptitude to build exceptional personal and customer relationships along with strong time management skills and the ability to listen carefully to client requirements. Highly motivated with problem solving skills and the capability to build knowledge quickly about key areas of an organisation. A deep-rooted practical knowledge of exceeding results and maintaining exceptional standards has developed and enhanced over the years. Thrives on challenges, ambitious self-achiever who sets high standards and works hard to maintain them
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Operations Assistant & Account Manager
Banks and Lloyd Shipping.
Responsible for managing 20 accounts and the movement of freight from the far east, Europe and South America to requested final destinations including Customs formalities, to within required timescales and to customers' specifications with accurate use of freight systems.
• Identified an opportunity to improve communications process in order to improve efficiency when arranging shipments for clients. This resulted in an uplift in the number of orders from my clients by 50% as customer satisfaction increased.
• Worked with company directors to implement a KYC (know your customer) system using Excel to allow for a more seamless service should cover be needed when colleagues are away. This has resulted in higher customer satisfaction.
• Identified a new business opportunity that would provide more revenue for the business, increase their client base and diversify their portfolio even further. Liaised with the Operations Director and agreed on several actions to develop knowledge and identify potential agents. This resulted in the company providing service to another region and an opportunity for increased sales.
• Identified an opportunity to improve communications process in order to improve efficiency when arranging shipments for clients. This resulted in an uplift in the number of orders from my clients by 50% as customer satisfaction increased.
• Worked with company directors to implement a KYC (know your customer) system using Excel to allow for a more seamless service should cover be needed when colleagues are away. This has resulted in higher customer satisfaction.
• Identified a new business opportunity that would provide more revenue for the business, increase their client base and diversify their portfolio even further. Liaised with the Operations Director and agreed on several actions to develop knowledge and identify potential agents. This resulted in the company providing service to another region and an opportunity for increased sales.
Excel, Operations, Account Manager, Sales, Service, KYC, Manager
2016 - 2019
job
Customer Service Advisor
Sky Plc.
The role was very varied in its nature and covered issues ranging from customer service and complaint management to assisting in the development of new recruits to the company and meeting targets.
• Built and improved ongoing relationships with Stakeholders and Suppliers by communicating effectively and meeting expectations.
• Collected and collated statistical information on team performance and developed planes to implement change in process to help improve team efficiency, This resulted in the new process being rolled out to the whole floor as customer satisfaction on our team increased by 22% and team performance by 14% over a 3 month period.
• Identified an opportunity to take ownership of team briefings about company changes and improvements on processes. Created a more uniform way of presenting team briefs so all teams across the site received the same information within a given time frame.
• Supported customers by providing information on products and other services available to them.
• Helped to retain company business by working to retain customers through problem solving and service offerings.
• Built and improved ongoing relationships with Stakeholders and Suppliers by communicating effectively and meeting expectations.
• Collected and collated statistical information on team performance and developed planes to implement change in process to help improve team efficiency, This resulted in the new process being rolled out to the whole floor as customer satisfaction on our team increased by 22% and team performance by 14% over a 3 month period.
• Identified an opportunity to take ownership of team briefings about company changes and improvements on processes. Created a more uniform way of presenting team briefs so all teams across the site received the same information within a given time frame.
• Supported customers by providing information on products and other services available to them.
• Helped to retain company business by working to retain customers through problem solving and service offerings.
Management, Customer service, Service, Presenting, Development, Processes
2015 - 2015
job
Customer and Resolutions Advisor
HSBC Bank.
I was heavily involved in cash handling, data entry and customer service within this role. I learnt to adhere to strict guidelines, took on the responsibility of accurately accounting for large sums of money and learnt the importance and necessity of accurate data entry within a banking environment. Skills acquired include:
• Excellent communication skills as first point of call for many customers entering the branch, capturing correct data according to FCA standards and dealing with complaints efficiently and effectively.
• Complying with very strict confidentiality and Data protection guidelines.
• Worked closely with the branch manager to deliver great customer services and ensuring targets are delivered, through training and coaching new and existing members of staff.
• Collecting and reporting on team daily KPIs to key stakeholders and ensuring any losses are accounted for.
• Excellent communication skills as first point of call for many customers entering the branch, capturing correct data according to FCA standards and dealing with complaints efficiently and effectively.
• Complying with very strict confidentiality and Data protection guidelines.
• Worked closely with the branch manager to deliver great customer services and ensuring targets are delivered, through training and coaching new and existing members of staff.
• Collecting and reporting on team daily KPIs to key stakeholders and ensuring any losses are accounted for.
Coaching, Training, Customer service, Service, Banking, Data protection, Manager
2010 - 2015
job
Advanced Level Sales Advisor
Arcadia Group.
This role presented an opportunity to build on the commercial experience and take greater
responsibility and working independence.
• Identified an opportunity to manage stockroom and implemented systems and processes of operating that helped to reduce stock loss by 8%, increase stock availability and increase store efficiency.
• Created a back of house collection process that helped to reduce stock loss by identifying missing products in weekly deliveries, noting them on the newly implemented system and liaising with necessary departments within head office to identify where stock is and return these to store or add to non-delivered stock reports.
• Devised a logging and storing system for all stock to allow for greater efficiency when trying to identify items. This helped to increase customer satisfaction as we would always be able to adequately restock effectively.
• Implemented a new way of receiving, sorting and unpacking goods. This helped to increase stock room efficiency and reduce stock room costs as goods could be processed quicker.
• Assisted in store audits, spreadsheet management, ordering and invoicing and also completed health and safety tasks and checks.
• Management and processing of stock delivered from the warehouse whilst maintaining high standards and managing the back of house team efficiently to allow daily targets to be met.
responsibility and working independence.
• Identified an opportunity to manage stockroom and implemented systems and processes of operating that helped to reduce stock loss by 8%, increase stock availability and increase store efficiency.
• Created a back of house collection process that helped to reduce stock loss by identifying missing products in weekly deliveries, noting them on the newly implemented system and liaising with necessary departments within head office to identify where stock is and return these to store or add to non-delivered stock reports.
• Devised a logging and storing system for all stock to allow for greater efficiency when trying to identify items. This helped to increase customer satisfaction as we would always be able to adequately restock effectively.
• Implemented a new way of receiving, sorting and unpacking goods. This helped to increase stock room efficiency and reduce stock room costs as goods could be processed quicker.
• Assisted in store audits, spreadsheet management, ordering and invoicing and also completed health and safety tasks and checks.
• Management and processing of stock delivered from the warehouse whilst maintaining high standards and managing the back of house team efficiently to allow daily targets to be met.
Management, Sales, Health, Office, Safety, Processing, Processes
2013 - 2014
job
Café Team Leader
Staffordshire University Student's Union.
• Assisted in store audits, spreadsheet management, ordering and invoicing, and completed health and safety tasks and checks.
• Recognised need for changes in reporting, generated new way of reporting using excel to assist store manager with supplier compliance and provide greater accuracy when identifying any cash discrepancies. Resulted in better supplier relationships and reduced cash loss.
• Took charge of coordinating staff training and ensured all staff were trained to a high standard to allow for higher accuracy when serving customers. This resulted in less wastage and higher level of customer service overall.
• Built strong working relationships with suppliers and agreed on a new way of re-ordering which allowed for a more seamless system and meant that goods were out of stock for less time within the café. An average of 2 days, down from the initial 7-day average.
• Recognised need for changes in reporting, generated new way of reporting using excel to assist store manager with supplier compliance and provide greater accuracy when identifying any cash discrepancies. Resulted in better supplier relationships and reduced cash loss.
• Took charge of coordinating staff training and ensured all staff were trained to a high standard to allow for higher accuracy when serving customers. This resulted in less wastage and higher level of customer service overall.
• Built strong working relationships with suppliers and agreed on a new way of re-ordering which allowed for a more seamless system and meant that goods were out of stock for less time within the café. An average of 2 days, down from the initial 7-day average.
Excel, Training, Management, Customer service, Less, Service, Compliance, Health, Safety, Café, Manager
My education
2009
-
2011
The Bury College
Secondary, Business, Economics, Psychology
Secondary, Business, Economics, Psychology
2008
-
2009
Elton High School
Secondary, Maths, English and Science
Secondary, Maths, English and Science
?
-
2014
Staffordshire University
N/a, Business Management
N/a, Business Management
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