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Senior
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0
jobs
Sheibek Amir
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2018 - ?
job
Client Service Advisor
Volkswagen Financial Services UK.
Volkswagen Financial Services has given me the tool and mechanism to reach high levels of providing
customer service to all clients. I specialise in catering specifically to the clients needs, managing,
maintaining and handling finance lease and contract hire contracts with retailers and businesses. We
support clients whilst representing globally recognised brands such as Audi, Volkswagen, Porsche &
Lamborghini. My duties are to carry out administrative tasks and processes and focus on giving the best by ensuring every client can believe in the values shared by VWFS.
Administrative duties involve me to support dealerships & businesses such as providing settlement
quotes & pricing. Raising sales invoice, SAP FI processing payments, payment allocation and clear
down. Liaising with issuing authorities and police officials related to speeding fines, offences and other related financial crimes. Termination of contracts and applying end of contract charges.
Communicating between DVLA and authorities related to vehicle checks, Taxation and Personalised
plates. Complaint handling and investigating, data entry and spreadsheet analysing. Resolving
complex issues on daily operational processes. Customer resolution handling.
customer service to all clients. I specialise in catering specifically to the clients needs, managing,
maintaining and handling finance lease and contract hire contracts with retailers and businesses. We
support clients whilst representing globally recognised brands such as Audi, Volkswagen, Porsche &
Lamborghini. My duties are to carry out administrative tasks and processes and focus on giving the best by ensuring every client can believe in the values shared by VWFS.
Administrative duties involve me to support dealerships & businesses such as providing settlement
quotes & pricing. Raising sales invoice, SAP FI processing payments, payment allocation and clear
down. Liaising with issuing authorities and police officials related to speeding fines, offences and other related financial crimes. Termination of contracts and applying end of contract charges.
Communicating between DVLA and authorities related to vehicle checks, Taxation and Personalised
plates. Complaint handling and investigating, data entry and spreadsheet analysing. Resolving
complex issues on daily operational processes. Customer resolution handling.
SAP, Contracts, Customer service, Finance, Sales, Service, Support, Processing, Contracts, Processes, ME
2013 - 2017
job
Customer Service Advisor / Team Assistant Manager
Konecta UK / Santander.
Providing the best customer service to all customers effectively and efficiently at all times in a
friendly and professional manner by answering general queries & transactional money movements on customer accounts such as taking bill payments, transferring a balance from one credit card
to another, sending out statements and advising customers regarding their balance and handling
various types of queries. Another element to the role is to raise and take ownership on complaints
made by customers, contacting customers back and always going that step further to show passion.
Taking responsibility in helping train new starters by sitting side by side on the phone and assisting in understanding the tools & systems used internally. I have gained much knowledge and take
responsibility in helping other colleagues with difficult queries and solving problems. I support the
business by floor walking, sending information & updates to work colleagues. I am proactive, multi
skilled and committed in doing my best to support business needs and I have good leadership skills, the ability to adapt and to work under pressure. I have organizations skills and the ability to prioritize
effectively which has allowed me to reach a senior role within my position where I held a team
assistant manager position within Konecta for 2 years.
friendly and professional manner by answering general queries & transactional money movements on customer accounts such as taking bill payments, transferring a balance from one credit card
to another, sending out statements and advising customers regarding their balance and handling
various types of queries. Another element to the role is to raise and take ownership on complaints
made by customers, contacting customers back and always going that step further to show passion.
Taking responsibility in helping train new starters by sitting side by side on the phone and assisting in understanding the tools & systems used internally. I have gained much knowledge and take
responsibility in helping other colleagues with difficult queries and solving problems. I support the
business by floor walking, sending information & updates to work colleagues. I am proactive, multi
skilled and committed in doing my best to support business needs and I have good leadership skills, the ability to adapt and to work under pressure. I have organizations skills and the ability to prioritize
effectively which has allowed me to reach a senior role within my position where I held a team
assistant manager position within Konecta for 2 years.
Leadership, Customer service, Service, Support, Manager, ME
2012 - 2013
job
Telesales agent
Konecta Scottish Power & City Link.
My role was to sell gas and electricity to consumers by switching their energy suppliers. Finding
the right product by understanding the consumer's needs and offering what will be suitable for the
consumer whether it may be a duel fuel, a fixed package or a discounted package by explaining the full product and benefits I would conduct my telephone conversation and sale under compliance and data protection. I have further increased my selling skills and rapport building and questioning
technique whilst working here. I have also gained great experience working in Konecta under the City
Link campaign as a Customer Service Advisor my role required me to track parcels, advising customers of delivery process, timescales and updating the system to support each delivery.
the right product by understanding the consumer's needs and offering what will be suitable for the
consumer whether it may be a duel fuel, a fixed package or a discounted package by explaining the full product and benefits I would conduct my telephone conversation and sale under compliance and data protection. I have further increased my selling skills and rapport building and questioning
technique whilst working here. I have also gained great experience working in Konecta under the City
Link campaign as a Customer Service Advisor my role required me to track parcels, advising customers of delivery process, timescales and updating the system to support each delivery.
Customer service, Service, Compliance, It, Support, Data protection, Campaign, Energy, Energy, Agent, ME
2012 - 2012
job
Lettings Negotiator
Park Estate.
My position working for Park Estates the role involved me to speak with clients on a daily basis over
the telephone and face to face. I would register applicant requirements which gave me a skill set of customer service skills. I was required to book and conduct viewings and valuation. Negotiate offers between all parties and process tenancy agreements. I also use to update and advertise the properties
on to property portals such as Right move, Zoopla and Find a property. I was hugely committed to
my work and I found myself working out of hours on many occasion as I allowed my clients to speak
with me at any time during the day going the extra mile, this helped me to keep motivated and to
work effectively whilst at home. I am dedicated and have great people skills, communication and organisation skills and a good positive attitude towards work.
the telephone and face to face. I would register applicant requirements which gave me a skill set of customer service skills. I was required to book and conduct viewings and valuation. Negotiate offers between all parties and process tenancy agreements. I also use to update and advertise the properties
on to property portals such as Right move, Zoopla and Find a property. I was hugely committed to
my work and I found myself working out of hours on many occasion as I allowed my clients to speak
with me at any time during the day going the extra mile, this helped me to keep motivated and to
work effectively whilst at home. I am dedicated and have great people skills, communication and organisation skills and a good positive attitude towards work.
Customer service, Service, People skills, Organization, Negotiator, ME
My education
2007
-
2008
Bedford College
Unspecified, Business Administration
Unspecified, Business Administration
2003
-
2006
St Thomas More Upper School
Secondary, Business
Secondary, Business
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