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Strong commercial policy professional
Hilary Plattern
,
irthlingborough, United Kingdom
Experience
Other titles
Skills
I'm offering
Senior policy professional with strong commercial experience and a deep knowledge of payments. Strategic thinker, keen to embrace change, confident managing internal and external stakeholder relationships, deep interest in development of policy, thought leadership, influencing and shaping major industry wide projects, confident managing regulatory change and relationships with regulators, excellent writing, drafting and communication skills. Excellent leadership skills with a willingness to challenge where required, self-starter, attention to detail and strong analytical skills.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2012 - 2019
job
Director, Payments Industry
Barclays Bank PLC, London and Brackmills.
Represented the interests of Barclays at payments industry events, liaised with trade body UK Finance on cards & payments policy issues, managed the relationship with scheme body Pay.UK and senior stakeholder engagement with the Payment Systems Regulator. Bacs alternate Director.
Key Achievements
• Pro-actively appointed to industry expert group set up by HM Treasury to design a new competition regulator for payments (the Payment Systems Regulator)
• Steered Barclays' positive engagement with the Payments Strategy Forum, delivering the UK payments strategy to guide industry wide strategic investment
• Led Barclays' engagement on industry wide governance programme to merge retail payment schemes into a more effective, executive led organisation with associated £m cost savings
• Drafted numerous responses to Government and regulatory consultations on improving customer experience of payments, market access and fraud prevention, successfully persuading Government of the restrictively high costs of bank account portability
• Led Barclays engagement with the Bank of England and Pay.UK on renewal of central payments architecture, delivery a better customer experience e.g. a new industry wide confirmation of payee service - biggest change to the way payments are made in the UK since the 1960s
• Global Barclays award for Domestic Violence Training; Board governance review for Julia's House hospice. Regularly mentor ex-servicemen, Barclays' interns, more junior members of staff (particularly women); member of the Women's Network; supported 2 Barclays graduates and 1 Barclays employee on the International Mountbatten Programme.
Key Achievements
• Pro-actively appointed to industry expert group set up by HM Treasury to design a new competition regulator for payments (the Payment Systems Regulator)
• Steered Barclays' positive engagement with the Payments Strategy Forum, delivering the UK payments strategy to guide industry wide strategic investment
• Led Barclays' engagement on industry wide governance programme to merge retail payment schemes into a more effective, executive led organisation with associated £m cost savings
• Drafted numerous responses to Government and regulatory consultations on improving customer experience of payments, market access and fraud prevention, successfully persuading Government of the restrictively high costs of bank account portability
• Led Barclays engagement with the Bank of England and Pay.UK on renewal of central payments architecture, delivery a better customer experience e.g. a new industry wide confirmation of payee service - biggest change to the way payments are made in the UK since the 1960s
• Global Barclays award for Domestic Violence Training; Board governance review for Julia's House hospice. Regularly mentor ex-servicemen, Barclays' interns, more junior members of staff (particularly women); member of the Women's Network; supported 2 Barclays graduates and 1 Barclays employee on the International Mountbatten Programme.
Design, Retail, Training, Customer experience, Mentor, Finance, Service, Network, Architecture, Regulatory, Organization, International, Guide, Treasury, LED, UP
2006 - 2012
job
Director of Strategy & Governance
APACS/Payments Council Limited.
Joint responsibility for developing the payments industry strategic agenda into a National Payments Plan, leading the design and delivery of a new organisation 'Payments Council', a semi regulatory body for the payments industry. Working with the Chief Executive to set up Payments Council from scratch as a private company limited by guarantee of its members.
Key Achievements
• Designed and delivered new semi regulatory organisation to oversee and own retail payment schemes, Bacs, Faster Payments, CHAPS, the LINK ATM Scheme and Cheques, thereby avoiding £14m annual cost of a statutory payments regulator.
• Managed team of 14 including strategy & governance, European developments, implementation of the Payment Services Directive, circulation of notes and coin, payments integrity, management of bank reference data, SWIFT UK, European Banking Association UK, information security and online banking fraud.
• Focus on strategy and innovation linked into the wider cheque replacement programme; research into options for new collaborative mobile and online payment systems.
• Led complex projects to develop and introduce new mobile payments service (PayM); early policy stages of the Current Account Switching Service (CASS); and central biller updating service for major corporates - programmes of national significance for customers
• Led on management of the Board, elections, governance reviews, membership issues, self assessment against objectives, Board evaluations, Board Away Days, reorganisations, Board Committees, management of payments schemes.
Key Achievements
• Designed and delivered new semi regulatory organisation to oversee and own retail payment schemes, Bacs, Faster Payments, CHAPS, the LINK ATM Scheme and Cheques, thereby avoiding £14m annual cost of a statutory payments regulator.
• Managed team of 14 including strategy & governance, European developments, implementation of the Payment Services Directive, circulation of notes and coin, payments integrity, management of bank reference data, SWIFT UK, European Banking Association UK, information security and online banking fraud.
• Focus on strategy and innovation linked into the wider cheque replacement programme; research into options for new collaborative mobile and online payment systems.
• Led complex projects to develop and introduce new mobile payments service (PayM); early policy stages of the Current Account Switching Service (CASS); and central biller updating service for major corporates - programmes of national significance for customers
• Led on management of the Board, elections, governance reviews, membership issues, self assessment against objectives, Board evaluations, Board Away Days, reorganisations, Board Committees, management of payments schemes.
Security, UP, LED, Online, Assessment, Organization, Regulatory, Implementation, Banking, Design, Service, Management, Information Security, Retail, Research, Innovation, Swift
2003 - 2005
job
Director of Public Policy
Clifford Chance LLP.
Representing the commercial interests of Clifford Chance externally and the main point of reference for the firm's membership of trade associations, think tanks and international organisations. Drafting and co-ordinating the firm's responses to public consultation papers e.g. to Sir David Clementi's review of the UK regulatory framework for legal services, increasing diversity in the UK's judiciary and training requirements for solicitors. Led a significant Pan European business survey into the EU Commission's proposals for an EU contract law. Articles published on Sir David Clementi's review in the Times Law Section and the New Law Journal.
Training, Regulatory, International, Framework, LED
1995 - 2003
job
Head of Legal & Regulatory Affairs
Finance & Leasing Association.
Primary responsibility for the Legal Committee and for wider strategic and policy issues relating to consumer finance, motor finance and asset finance and leasing. Regularly attended meetings of the industry's European Federations in Brussels to represent the views of the UK community, shaping new EU legislation e.g. Distance Marketing Directive. Managed a team of around 8 including industry's consumer and business codes of practice and related complaint resolution process. Drafted sections of the codes and challenged industry thinking on emerging issues e.g. potential mis-selling of insurance products.
Marketing, Finance, Community, Regulatory Affairs, Insurance, Regulatory
My education
University of East Anglia
Bachelors, Law
Bachelors, Law
Guildford College of Law
First Class Honours, Law Finals
First Class Honours, Law Finals
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