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Virtual Assistant, specialising in the property industry
Natalie Venn
,
london, United Kingdom
Experience
Other titles
Skills
I'm offering
I have been running my own VA business for 4 years and I have over 8 years PA experience at Executive level and decided to turn my skills and experience into my own business.
I am a hard-working self-starter with my own company allowing me to excel working on my own, prioritising tasks and suggesting new systems/business processes for my clients.
I am very competent using computers, I have good skills using all Microsoft office programs such as Outlook, Word, Excel, PowerPoint and I have also self-taught myself how to use other software such as In Design, Photoshop and CRM systems such as Asana and Podio. I am educated to degree level and have excellent written and spoken English.
Along with my experience I believe I have a warm and approachable nature, I am down to earth and confident in my ability to get along with people from any walk of life. I pride myself in being a self-driven, loyal and trustworthy person who is happy to turn my hand to any task required of me however big or small.
I am a hard-working self-starter with my own company allowing me to excel working on my own, prioritising tasks and suggesting new systems/business processes for my clients.
I am very competent using computers, I have good skills using all Microsoft office programs such as Outlook, Word, Excel, PowerPoint and I have also self-taught myself how to use other software such as In Design, Photoshop and CRM systems such as Asana and Podio. I am educated to degree level and have excellent written and spoken English.
Along with my experience I believe I have a warm and approachable nature, I am down to earth and confident in my ability to get along with people from any walk of life. I pride myself in being a self-driven, loyal and trustworthy person who is happy to turn my hand to any task required of me however big or small.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2016 - 2018
job
Executive Assistant
Highbrook Investors Ltd.
• Complex diary & travel arrangements: Managing an ever changing, extensive diary for the Managing Partner. Organising national & international travel arrangements, including visas, passports, chauffeurs, flights & hotels.
• Preparing for investment meetings: Preparing agendas for meetings, PowerPoint creations, and document proof-reading.
• Handling all incoming communication: phone calls, emails, etc. and handling where appropriate.
• Office management: Serve as the point person for maintenance, mailing, shopping, supplies, equipment, bills, and errands.
• Preparing for investment meetings: Preparing agendas for meetings, PowerPoint creations, and document proof-reading.
• Handling all incoming communication: phone calls, emails, etc. and handling where appropriate.
• Office management: Serve as the point person for maintenance, mailing, shopping, supplies, equipment, bills, and errands.
Powerpoint, Management, Office, International
2013 - 2017
job
Managing Director
Private and Business PA.
Reason for leaving: Started my business so only needed part time hours
• Personal and business affairs: Managing all aspects of the Directors and his family's personal and business affairs.
• Diary and travel management: Extensive diary and travel management including preparing travel itineraries for national and international travel.
• Project Management: Assisting with property renovations, investment projects, liaising with builders, suppliers and interior designers.
• Property Management: Organising contractors for maintenance issues at various properties. Managing rental properties by responding to enquires, taking bookings, organising cleaners, and contractors.
• Book-keeping: General book-keeping for the Directors personal investments and household bills
• HR Duties: Managing holiday calendar, recruitment, maintaining policies and HR records
• Office management: Coordinate with IT department on all office equipment, serve as the point person for maintenance, mailing, shopping, supplies, equipment, bills, and errands
• Marketing: Setting up and maintaining social media accounts, creating marketing material, designing adverts and brochures
• Personal and business affairs: Managing all aspects of the Directors and his family's personal and business affairs.
• Diary and travel management: Extensive diary and travel management including preparing travel itineraries for national and international travel.
• Project Management: Assisting with property renovations, investment projects, liaising with builders, suppliers and interior designers.
• Property Management: Organising contractors for maintenance issues at various properties. Managing rental properties by responding to enquires, taking bookings, organising cleaners, and contractors.
• Book-keeping: General book-keeping for the Directors personal investments and household bills
• HR Duties: Managing holiday calendar, recruitment, maintaining policies and HR records
• Office management: Coordinate with IT department on all office equipment, serve as the point person for maintenance, mailing, shopping, supplies, equipment, bills, and errands
• Marketing: Setting up and maintaining social media accounts, creating marketing material, designing adverts and brochures
Social Media, Marketing, Project Management, Management, Recruitment, It, Office, Interior, International, UP, Social
2013 - 2013
job
PA to Director
CBRE.
Reason for leaving: Redundancy
• Diary management: Arranging meetings for the Director and the sales team, making sure nothing overlaps and booking in property viewings and valuations.
• Organising travel & events: Booking taxis, trains and air travel for the Director and other
team members, setting up IT equipment and arranging refreshments.
• Invoicing: Coding received invoices from suppliers, invoicing clients for our services.
• Expenses: Claiming back expenses using Ebis software and forwarding on all relevant
paperwork to the HR department and following up to make sure they have been received.
• Office systems: Data management and filing, setting up an online filing and archiving system and arranging for archived documents to be collected and stored.
• Gate-keeping: Answering all calls and emails to ensure the Directors and other team members' time is used efficiently, usually being able to deal with the query myself.
• Updating company website and social media: Ensuring all the latest properties are available to see for potential clients and making sure all special offers are visible.
• Marketing: Preparing and ordering materials arranging for photographers to visit the property and writing descriptions and ordering the printed brochures.
• Compliance checks: Making sure all legal documentation is on file for money laundering
• Diary management: Arranging meetings for the Director and the sales team, making sure nothing overlaps and booking in property viewings and valuations.
• Organising travel & events: Booking taxis, trains and air travel for the Director and other
team members, setting up IT equipment and arranging refreshments.
• Invoicing: Coding received invoices from suppliers, invoicing clients for our services.
• Expenses: Claiming back expenses using Ebis software and forwarding on all relevant
paperwork to the HR department and following up to make sure they have been received.
• Office systems: Data management and filing, setting up an online filing and archiving system and arranging for archived documents to be collected and stored.
• Gate-keeping: Answering all calls and emails to ensure the Directors and other team members' time is used efficiently, usually being able to deal with the query myself.
• Updating company website and social media: Ensuring all the latest properties are available to see for potential clients and making sure all special offers are visible.
• Marketing: Preparing and ordering materials arranging for photographers to visit the property and writing descriptions and ordering the printed brochures.
• Compliance checks: Making sure all legal documentation is on file for money laundering
Social Media, Marketing, Writing, Data management, Management, Sales, Website, Compliance, It, Office, Software, Booking, Online, ON, UP, Social
2012 - 2013
job
PA to Partner
Stags Estate Agents.
Reason for leaving: Relocated to London
• Organising meetings/events: Make certain that the Partner has all relevant documents, refreshments and IT equipment in order to have successful and efficient meetings, proactively sourcing event locations whilst being within company budget.
• Diary management: Ensuring the Partners diary does not conflict with any other meetings, allowing time for the Partner to allocate time to other priorities, including personal engagements.
• All national, regional and local advertising and marketing: Designing the layout of adverts and choosing appropriate marketing platforms.
• Monitoring and updating company website: Keeping the website up-to-date and eye catching for potential clients.
• Gate-keeping: First point of contact for all enquiries via telephone and email, ensuring that the Partner is not taking calls that I can deal with, effective time-keeping.
• Credit control: Resolve all problems for clients, copy invoices, proof of delivery, credit notes, report to management on any outstanding issues and inform the Partner early of potential debtor's problems, reconciling accounts.
• Expenses: Taking care of all the employees expenses within my department and following up to make sure they have been received.
• Organising meetings/events: Make certain that the Partner has all relevant documents, refreshments and IT equipment in order to have successful and efficient meetings, proactively sourcing event locations whilst being within company budget.
• Diary management: Ensuring the Partners diary does not conflict with any other meetings, allowing time for the Partner to allocate time to other priorities, including personal engagements.
• All national, regional and local advertising and marketing: Designing the layout of adverts and choosing appropriate marketing platforms.
• Monitoring and updating company website: Keeping the website up-to-date and eye catching for potential clients.
• Gate-keeping: First point of contact for all enquiries via telephone and email, ensuring that the Partner is not taking calls that I can deal with, effective time-keeping.
• Credit control: Resolve all problems for clients, copy invoices, proof of delivery, credit notes, report to management on any outstanding issues and inform the Partner early of potential debtor's problems, reconciling accounts.
• Expenses: Taking care of all the employees expenses within my department and following up to make sure they have been received.
Marketing, Layout, Advertising, Budget, Event, Management, Sourcing, Website, It, Monitoring, ON, UP
2012 - 2012
job
Sales Negotiator
Palmer Snell (Countrywide).
Reason for leaving: Change of career, no longer wanted to be in sales.
• Registering applicants: Using Reapit software, getting as much information from the client as possible and updating their files.
• Viewings: Taking buyer's out to properties that I have matched to their needs.
• Negotiating offers: Trying to get the best possible price for the client, resulting in a more profitable office.
• Contacting and up-dating clients: Keeping clients informed of the current property market and giving advice.
• Booking mortgage appointments and valuations: Cross selling to other departments within the company ensuring that they are being followed up.
• Updating records: Keeping the database up to date and archiving non-active clients and properties.
• Registering applicants: Using Reapit software, getting as much information from the client as possible and updating their files.
• Viewings: Taking buyer's out to properties that I have matched to their needs.
• Negotiating offers: Trying to get the best possible price for the client, resulting in a more profitable office.
• Contacting and up-dating clients: Keeping clients informed of the current property market and giving advice.
• Booking mortgage appointments and valuations: Cross selling to other departments within the company ensuring that they are being followed up.
• Updating records: Keeping the database up to date and archiving non-active clients and properties.
Database, Sales, Office, Software, Negotiator, Booking, Dating, UP
My education
Bournemouth University
Bachelors, Business and Management
Bachelors, Business and Management
Richard Huish College
Secondary, Media and Health and Social Care
Secondary, Media and Health and Social Care
Court Fields School
G C S Es, Maths
G C S Es, Maths
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