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Experienced Senior Project Manager. IT, Digital, Transformation.
Charlotte Joyce
,
Gillingham, United Kingdom
Experience
Other titles
Skills
I'm offering
I've worked across a range of industries and clients offering consultancy, hands on expertise in Digital, Transformation,
Strategy and Project Direction.
• Senior Project Manager
• Excellent stakeholder and influence management, always challenging expectations and service
• Managed co-located and geographically spread teams
• Six Sigma Greenbelt + LEAN certified, 19+ years in IT, Infrastructure & digital process automation
• Agile & Scrum Foundations (2016), Prince II Project Management Practioner (2008) certified
Strategy and Project Direction.
• Senior Project Manager
• Excellent stakeholder and influence management, always challenging expectations and service
• Managed co-located and geographically spread teams
• Six Sigma Greenbelt + LEAN certified, 19+ years in IT, Infrastructure & digital process automation
• Agile & Scrum Foundations (2016), Prince II Project Management Practioner (2008) certified
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
German
Good
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Digital Project Manager + Product Owner
AXA Partners.
In this role I work towards the successful management and delivery of major projects relating to digital innovation
with realisation of the benefits and improved customer experience,
• Responsible for the direction, coordination, implementation, control and completion of digital projects, while
remaining aligned with strategy, goals of the organization and customer need
• Ownership of projects and project work streams including requirements, schedules, budgets, resources and deliverables
• Relationship management with all Stakeholders and SME's and an effective interface to best support
strategic business needs.
with realisation of the benefits and improved customer experience,
• Responsible for the direction, coordination, implementation, control and completion of digital projects, while
remaining aligned with strategy, goals of the organization and customer need
• Ownership of projects and project work streams including requirements, schedules, budgets, resources and deliverables
• Relationship management with all Stakeholders and SME's and an effective interface to best support
strategic business needs.
Project Manager, Innovation, Customer experience, Product owner, Digital innovation, Management, Support, Implementation, Direction, Manager
2019 - 2019
job
Project Director
Monadd.
1 month
A tech startup came to me with their need to organise themselves better to reach a minimal viable product
(MVP), a working prototype. They were already working well together but was looking for a way to reach their
goal successfully. The end result was a project plan and task orientated approach to allow them to work more
efficiently.
A tech startup came to me with their need to organise themselves better to reach a minimal viable product
(MVP), a working prototype. They were already working well together but was looking for a way to reach their
goal successfully. The end result was a project plan and task orientated approach to allow them to work more
efficiently.
ME
2018 - 2019
freelance
Digital Consultant
Marley.
6 months
Consultant advising both the Marketing Director & Managing Director on best in class technology solutions for the construction industry. Project managed an employee engagement mobile app for Marley's UK wide employees.
Leading the project team and working with a 3rd party web based Software as a Service Amazon Web Services
tool. Offered suitable recommendations for technology, process improvements and tools.
Consultant advising both the Marketing Director & Managing Director on best in class technology solutions for the construction industry. Project managed an employee engagement mobile app for Marley's UK wide employees.
Leading the project team and working with a 3rd party web based Software as a Service Amazon Web Services
tool. Offered suitable recommendations for technology, process improvements and tools.
Marketing, Amazon Web Services, Web Services, Employee Engagement, Service, Technology, Amazon, Software, App, Web
2018 - 2018
job
Project Manager
Siemens.
4 months
Project managed Siemens presence at 2018 Goodwood Festival of Speed. A unique, complex and logistically
challenging motorsport outdoor event for Siemens partnership with Goodwood. The project team created 3
different touch points at the event to communicate what Siemens does and how it does it.
I project led approx. 20 Communication team members and stakeholder communication with 10 agencies including
senior management to UK CEO. I introduced several ways to manage workstreams, structure plans, enable self
collaborating team working remotely and in an agile way.
Project managed Siemens presence at 2018 Goodwood Festival of Speed. A unique, complex and logistically
challenging motorsport outdoor event for Siemens partnership with Goodwood. The project team created 3
different touch points at the event to communicate what Siemens does and how it does it.
I project led approx. 20 Communication team members and stakeholder communication with 10 agencies including
senior management to UK CEO. I introduced several ways to manage workstreams, structure plans, enable self
collaborating team working remotely and in an agile way.
Project Manager, Agile, Event, Management, It, Festival, Ceo, LED, Manager
2017 - 2018
freelance
Digital Consultant
UNIDO.
3 months
I consulted and led an accelerated digital transformation project for this United Nations agency UNIDO. Worked with their chief of Communications and wider team, to identify and transform their digital skills and processes.
Provided them with analysis, recommendations of ways of working, roles, team structure, education, software
and workflows and a clearer roadmap for evolving the way they work. Worked as part of a wider consultancy and partnered with Leaps Innovation.
I consulted and led an accelerated digital transformation project for this United Nations agency UNIDO. Worked with their chief of Communications and wider team, to identify and transform their digital skills and processes.
Provided them with analysis, recommendations of ways of working, roles, team structure, education, software
and workflows and a clearer roadmap for evolving the way they work. Worked as part of a wider consultancy and partnered with Leaps Innovation.
Innovation, Digital transformation, Transformation, Software, LED, Processes
2015 - 2017
job
Ecommerce Project Manager + Senior Digital Transformation
unknown.
Project Manager
LV= 1 year 4 months
Managed a number of digital projects within the General Insurance business in the GI Digital team. These projects
help improve and optimise the customer's digital online experience.
• Following on from a successful contract project, I was asked to lead the instruction of hiring a new digital
agency to help support the recently appointed Head of Digital. As well as to planning a roadmap for the delivery of an overarching 5 year Digital Strategy.
• Senior Project manager working with external partner to change ways of working and approaches with digital customer engagement
• Delivery of Car Insurance application rebrand on time and within budget
• Implementation of multivariate web software Oracle Maxymiser
• Upgrade of IBM Tealeaf Replay software identifying use cases and leading testing plan
• Product owner role delivering regular change. Improving communications and increased financial benefits
LV= 1 year 4 months
Managed a number of digital projects within the General Insurance business in the GI Digital team. These projects
help improve and optimise the customer's digital online experience.
• Following on from a successful contract project, I was asked to lead the instruction of hiring a new digital
agency to help support the recently appointed Head of Digital. As well as to planning a roadmap for the delivery of an overarching 5 year Digital Strategy.
• Senior Project manager working with external partner to change ways of working and approaches with digital customer engagement
• Delivery of Car Insurance application rebrand on time and within budget
• Implementation of multivariate web software Oracle Maxymiser
• Upgrade of IBM Tealeaf Replay software identifying use cases and leading testing plan
• Product owner role delivering regular change. Improving communications and increased financial benefits
Digital Strategy, Ecommerce, Project Manager, Oracle, Digital transformation, Budget, Product owner, Support, Transformation, Implementation, Testing, Software, Insurance, Web, Online, Manager
2014 - 2015
job
IT, Projects & Agile Senior Manager
Outsiders Marketing Agency.
1 year 9 months
RT is a creative agency and worked with brands Sony, Thomson Reuters, Compass Group and non-profit sector and are specialists in brand, content, video and digital delivery. At RT I was responsible for business growth
and development through new business, bid writing & submissions, project definition, developing strategy and
implementing new processes using innovative software and systems. I provided insights and strategy for the best
models of using outsourced software and outsourcing the IT Support for the company.
• Led and won new business opportunity with the United Nations Volunteers to rebrand
• Implemented 'Streamtime' studio management software, allowing time tracking to drive profitability, 100%
usage and more than 70% time reported after 2nd month of rollout
• Significant agency growth, responsible for hiring best talent & winning awards for PR opportunities
RT is a creative agency and worked with brands Sony, Thomson Reuters, Compass Group and non-profit sector and are specialists in brand, content, video and digital delivery. At RT I was responsible for business growth
and development through new business, bid writing & submissions, project definition, developing strategy and
implementing new processes using innovative software and systems. I provided insights and strategy for the best
models of using outsourced software and outsourcing the IT Support for the company.
• Led and won new business opportunity with the United Nations Volunteers to rebrand
• Implemented 'Streamtime' studio management software, allowing time tracking to drive profitability, 100%
usage and more than 70% time reported after 2nd month of rollout
• Significant agency growth, responsible for hiring best talent & winning awards for PR opportunities
Outsourcing, Manager, Winning, Processes, LED, Software, Development, Support, Growth, Writing, It, Content, Management, Pr, Agile, Video, It support
2012 - 2013
job
IT Change Project Manager
GE Capital.
9 months
Change and Project Management implementation of Leasing Web Application, high number of decision and payment transactions (1000s daily) and over 20 interfaces with multiple currency handling used in German market
including managing stakeholders, team management of outsourced developers and business analysts.
• Technology; IBM Websphere Application server, J2EE, EJB & Webservices interfaces integration.
Change and Project Management implementation of Leasing Web Application, high number of decision and payment transactions (1000s daily) and over 20 interfaces with multiple currency handling used in German market
including managing stakeholders, team management of outsourced developers and business analysts.
• Technology; IBM Websphere Application server, J2EE, EJB & Webservices interfaces integration.
Project Management, Project Manager, Management, Integration, J2EE, Technology, It, Implementation, Team management, Server, Web, Manager
2012 - 2012
volunteer
Volunteering and Travel
Career Break.
Various 9 months
Traveled to Costa Rica, Venezuela, Colombia, Bolivia and Peru.
Traveled to Costa Rica, Venezuela, Colombia, Bolivia and Peru.
My education
1997
-
2002
University of the West of England
Bachelors, Business Information Systems
Bachelors, Business Information Systems
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