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jobs
Creative communications consultant specialising in food & drink
Natalia Ribbe
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm extremely well connected in the UK food and drink industry - from front of house to back of house and everything in between.
I'm at my best when brainstorming exciting and creative ideas for my clients for specific campaigns, overall comm's messaging, events, new launches, client entertaining, expansion plans - anything really!
I'm also great at identifying areas that need improving within a business - and then finding and implementing effective solutions.
I am also the founder of the UK based hospitality initiative, L.O.R. (Ladies of Restaurants) who leads positive action that addresses the gender gap in hospitality. We support women who work in the industry through content, events, training and networking opportunities.
I'm at my best when brainstorming exciting and creative ideas for my clients for specific campaigns, overall comm's messaging, events, new launches, client entertaining, expansion plans - anything really!
I'm also great at identifying areas that need improving within a business - and then finding and implementing effective solutions.
I am also the founder of the UK based hospitality initiative, L.O.R. (Ladies of Restaurants) who leads positive action that addresses the gender gap in hospitality. We support women who work in the industry through content, events, training and networking opportunities.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
German
Good
English
Fluently
Spanish
Good
French
Good
Italian
Good
Ready for
Available
My experience
2014 - 2019
freelance
Restaurant & Special Events Fundraiser
Magic Breakfast.
Work with the Magic Breakfast charity, helping to bring on board financial and volunteering support through restaurants.
- In control of the planning, execution and delivery of annual fundraising events.
Including the annual Magic Dinner held at the Ace Hotel in Shoreditch.
- Responsible for getting some of London's top restaurants and chefs on board,
such as, Nuno Mendes, James Lowe, Dishoom, Foxlow, Som Saa, Jeremy Lee, and Bone Daddies.
- Support the communications team on creative campaigns and write all copy for
newsletters.
- Garnered the support of social media influencers Clerkenwellboy and Symmetry
Breakfast to help spread the message of Magic Breakfast.
- In control of the planning, execution and delivery of annual fundraising events.
Including the annual Magic Dinner held at the Ace Hotel in Shoreditch.
- Responsible for getting some of London's top restaurants and chefs on board,
such as, Nuno Mendes, James Lowe, Dishoom, Foxlow, Som Saa, Jeremy Lee, and Bone Daddies.
- Support the communications team on creative campaigns and write all copy for
newsletters.
- Garnered the support of social media influencers Clerkenwellboy and Symmetry
Breakfast to help spread the message of Magic Breakfast.
Social Media, Fundraising, SoMe, Support, Planning, Social
2018 - 2019
freelance
Marketing & PR Consultancy
Boutinot Wines.
Worked on evaluating the current social media and trade presence of the brand. Curated a creative marketing plan in order to engage with the trade in a more face to face manner. Looked at new ways to meet members of the hospitality industry, in order to turn them into sales.
Digital Marketing, Content marketing, Content creation, Social media content, Event planning, Event coordination, Event management, Event design, Event project management, Communication, Creative content, Creative Strategy, Idea generation, Project Management
2015 - 2017
freelance
Marketing & PR Consultancy
10 Greek Street.
I was taken on to increase the social media traffic, create an active events calendar and help drive sales to their sites. I also worked on the launch of the cafe, The Whitechapel Refectory which included press visits and local marketing.
Content creation, Marketing, Communication, Social Media, Newsletters, Digital Marketing, Google analytics, Online marketing, Seo, Content marketing, Public relations, Copywriting, Social media copywriting, Social media ads
2015 - 2015
freelance
Sales, Marketing & Training Consultant
Rare Tea Company.
Created a new training seminar for all new Rare Tea Clients, including a training
manual for future trainers of the company.
- Responsible for hosting trainings on and off site for our restaurant clients.
- Studied the flavour profiles, origins and process of over 40 teas.
- Carried out tastings and meetings for new clients.
- In charge of hosting tastings and trainings with some of London's top restaurants,
chefs and boards of large corporations including; Alan Yau, CBRE, Alain
Ducasse at The Dorchester, Shotgun and Taberna do Mercado.
78 Cecilia Road T. 07446149685 E.nataliaribbe@icloud.com
manual for future trainers of the company.
- Responsible for hosting trainings on and off site for our restaurant clients.
- Studied the flavour profiles, origins and process of over 40 teas.
- Carried out tastings and meetings for new clients.
- In charge of hosting tastings and trainings with some of London's top restaurants,
chefs and boards of large corporations including; Alan Yau, CBRE, Alain
Ducasse at The Dorchester, Shotgun and Taberna do Mercado.
78 Cecilia Road T. 07446149685 E.nataliaribbe@icloud.com
Marketing, Training, SoMe, Sales, Hosting
2012 - 2014
job
Head of Marketing & Hospitality
Village London Restaurants.
Created and wrote a 30 day service points manual. Each service point
highlighted different element of service (eg. Guest complaints, suggestive upselling, dealing with celebrities, allergy procedure, history of the company etc.)
This was used as a way of having daily 'training' and reminders of our sequence of service and mission each day in briefing.
- Developed and hosted training sessions for front of house team members,
focusing on body language, phone manners, handling difficult situations and hospitable vocabulary.
78 Cecilia Road T. 07446149685 E.nataliaribbe@icloud.com
- Implemented and organised a hassle free system for our events and reservations
department in order to maximise covers and private bookings.
- Managed the Events & Reservations department, making certain a high level of hospitality was always achieved through positive phone manners, especially
during challenging situations with guests.
- Managed and responded to all guest feedback (eg. social media, Trip Advisor etc.)
- Coached and mentored the Events Coordinator to become Events Manager in my absence.
- Created and executed quarterly marketing plans for 3 restaurants (Riding House
Café, The Garrison and Village East.)
- Assisted in the design and production of all marketing material, which included in house material as well
as HTML mailers.
- Worked closely with our Digital Marketing manager on planning all social media
and website content
- Acted as liaison for all PR enquiries and worked closely with our out of house PR
agency to achieve the most coverage.
Restaurant & Hospitality Experience
highlighted different element of service (eg. Guest complaints, suggestive upselling, dealing with celebrities, allergy procedure, history of the company etc.)
This was used as a way of having daily 'training' and reminders of our sequence of service and mission each day in briefing.
- Developed and hosted training sessions for front of house team members,
focusing on body language, phone manners, handling difficult situations and hospitable vocabulary.
78 Cecilia Road T. 07446149685 E.nataliaribbe@icloud.com
- Implemented and organised a hassle free system for our events and reservations
department in order to maximise covers and private bookings.
- Managed the Events & Reservations department, making certain a high level of hospitality was always achieved through positive phone manners, especially
during challenging situations with guests.
- Managed and responded to all guest feedback (eg. social media, Trip Advisor etc.)
- Coached and mentored the Events Coordinator to become Events Manager in my absence.
- Created and executed quarterly marketing plans for 3 restaurants (Riding House
Café, The Garrison and Village East.)
- Assisted in the design and production of all marketing material, which included in house material as well
as HTML mailers.
- Worked closely with our Digital Marketing manager on planning all social media
and website content
- Acted as liaison for all PR enquiries and worked closely with our out of house PR
agency to achieve the most coverage.
Restaurant & Hospitality Experience
Digital Marketing, Social Media, Marketing, Html, Design, HTML/CSS/Javascript, Training, Pr, Content, Website, Service, Coordinator, Production, Café, Manager, Social
2012 - 2012
job
Reception Manager
Kettner's.
Designed and executed a Guest Recognition Programme to boost the overall
level of hospitality in the venue; encouraging recognition and acknowledgement
of repeat guests with additions personalised to their individual tastes and preferences.
- Wrote an updated reception manual and instituted a new hire quiz, as well as a
mission statement for the reception team to better instil the importance of a warm
welcome. C.A.R.E - Create, Acknowledge, Recognise, Engage.
- Created the concierge programme consisting of hotels in Soho, Covent Garden,
and Mayfair, with monthly visits to the hotels to keep Kettner's in the minds of the
concierge in the area and offering additions to the referred guests, courtesy of the concierge.
- Established a sequence of service for the launch of Afternoon Tea, including a
training session, literature on the history of Afternoon Tea and in house training with Henrietta Lovell from the Rare Tea Company.
- Worked closely with the Marketing Manager to maximise covers during pre/post
theatre, afternoon tea, and in house events, through different online booking
sites and setting up cover analysis in order to
record bookings and walk-ins
turned away to reflect on where we can increase capacity.
- Overall Duty Manager Responsibilities; supervision of general service in the brasserie, bar, and events.
Assisted the events department with in house
showings of the eight private event spaces, acted as Events Supervisor in the absence of the Events Manager, and manage reservations department.
level of hospitality in the venue; encouraging recognition and acknowledgement
of repeat guests with additions personalised to their individual tastes and preferences.
- Wrote an updated reception manual and instituted a new hire quiz, as well as a
mission statement for the reception team to better instil the importance of a warm
welcome. C.A.R.E - Create, Acknowledge, Recognise, Engage.
- Created the concierge programme consisting of hotels in Soho, Covent Garden,
and Mayfair, with monthly visits to the hotels to keep Kettner's in the minds of the
concierge in the area and offering additions to the referred guests, courtesy of the concierge.
- Established a sequence of service for the launch of Afternoon Tea, including a
training session, literature on the history of Afternoon Tea and in house training with Henrietta Lovell from the Rare Tea Company.
- Worked closely with the Marketing Manager to maximise covers during pre/post
theatre, afternoon tea, and in house events, through different online booking
sites and setting up cover analysis in order to
record bookings and walk-ins
turned away to reflect on where we can increase capacity.
- Overall Duty Manager Responsibilities; supervision of general service in the brasserie, bar, and events.
Assisted the events department with in house
showings of the eight private event spaces, acted as Events Supervisor in the absence of the Events Manager, and manage reservations department.
Marketing, Training, C, R, Event, Service, Reception, Supervision, Booking, Online, Manager, UP, Quiz
2010 - 2012
job
Craftbar, Hospitality Manager
unknown.
Selected by the Vice President of the Food Craft Group to direct the Craftbar
Charity Thanksgiving dinner, reaching out to six Homeless Shelters and garnering 200 attendees.
- Coordinated and organised the guest feedback programme by addressing
comments left on both Open Table and our in house comment cards. Invited
guest's back and personally reached out to them on arrival in order to provide a
sincere apology and an excellent experience.
- Implemented and hosted a monthly trivia night to help build new clientele and revenue during shoulder periods.
78 Cecilia Road T. 07446149685 E.nataliaribbe@icloud.com
- Built the concierge outreach program, through grass roots promotion and arranged for two private events for the New York City Association of Hotel
Concierges.
- Liaison between Private Dining Room director and restaurant, introducing new
clients to the space and supervising the events on the day.
- Oversaw the social media outlets for Craftbar (Facebook and Twitter)
Charity Thanksgiving dinner, reaching out to six Homeless Shelters and garnering 200 attendees.
- Coordinated and organised the guest feedback programme by addressing
comments left on both Open Table and our in house comment cards. Invited
guest's back and personally reached out to them on arrival in order to provide a
sincere apology and an excellent experience.
- Implemented and hosted a monthly trivia night to help build new clientele and revenue during shoulder periods.
78 Cecilia Road T. 07446149685 E.nataliaribbe@icloud.com
- Built the concierge outreach program, through grass roots promotion and arranged for two private events for the New York City Association of Hotel
Concierges.
- Liaison between Private Dining Room director and restaurant, introducing new
clients to the space and supervising the events on the day.
- Oversaw the social media outlets for Craftbar (Facebook and Twitter)
Social Media, Facebook, Twitter, Manager, President, Social
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