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Senior
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0
jobs
IT Support & Admin Work
Scott Berry
,
Norwich, United Kingdom
Experience
Other titles
Skills
I'm offering
I have over a decade of experience of supporting Windows server and desktop operating systems as well as server applications such as Microsoft Exchange, SQL Server, Websense and Smoothwall web filtering.
I also have administrative experience, including transcription, data analysis, data entry and reception services.
I also have administrative experience, including transcription, data analysis, data entry and reception services.
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2010 - 2019
job
Senior Service Desk Technician
Heathermount School.
• Providing desktop support to school staff and pupils, including software such as Windows 7/10, Office 2016 and Sophos Endpoint Protection.
• Diagnosing hardware faults and arranging warranty repairs/repairing out of warranty hardware where cost effective, handled in-house whenever possible.
• Day to day responsibility for Windows Server 2008 R2/2012 R2 servers, including Hyper-V instances.
• Management of wired network infrastructure, Ruckus wireless APs and Smoothwall web filter/firewall.
• Responsibility for management of IT budget and preparing bids for capital equipment, including sourcing quotes, preparation of rational for capital expenditure and responsibility for management of project implementation once bids approved by senior management.
• General responsibility for production of students' attainment analysis, including design and implementation of bespoke solution for students not within scope of existing software.
• Diagnosing hardware faults and arranging warranty repairs/repairing out of warranty hardware where cost effective, handled in-house whenever possible.
• Day to day responsibility for Windows Server 2008 R2/2012 R2 servers, including Hyper-V instances.
• Management of wired network infrastructure, Ruckus wireless APs and Smoothwall web filter/firewall.
• Responsibility for management of IT budget and preparing bids for capital equipment, including sourcing quotes, preparation of rational for capital expenditure and responsibility for management of project implementation once bids approved by senior management.
• General responsibility for production of students' attainment analysis, including design and implementation of bespoke solution for students not within scope of existing software.
Hyper-V, Production, Web, Server, Software, Office, Infrastructure, Hardware, Implementation, Support, Wireless, Design, It, Network, Service, Sourcing, Firewall, Windows, Windows server, Management, Budget
2007 - 2009
job
Technician
The TechGuys.
• Providing customers with computer related advice at an understandable level and processing refunds/exchanges.
• Ensuring each customer is provided with the best possible service, identifying and fulfilling customer requirements and maintaining a proactive approach to sales.
• Diagnosing and repairing desktop/notebook PCs, both hardware and software.
• Communicating with customers, keeping them informed throughout the repair process.
• Assisting with the general operations of the store, including paperwork, stock counts, stock replenishment, security, cash control and cleaning.
• Ensuring each customer is provided with the best possible service, identifying and fulfilling customer requirements and maintaining a proactive approach to sales.
• Diagnosing and repairing desktop/notebook PCs, both hardware and software.
• Communicating with customers, keeping them informed throughout the repair process.
• Assisting with the general operations of the store, including paperwork, stock counts, stock replenishment, security, cash control and cleaning.
Operations, Sales, Service, Security, Hardware, Software, Processing
My education
2010
-
2016
Open University
Diploma of Higher Education, Information Technology and Computing
Diploma of Higher Education, Information Technology and Computing
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