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Data driven Product Owner and Business Analyst
Julia Sandilands
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Product Owner Consultant, responsible for helping famous blue-chip brands define their Product Strategy and Roadmap, turning them into realistic plans and business requirements that will bring real value to a client’s business.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
job
Product Owner
Dazzle.AI.
Product Owner within a young Conversational Commerce Tech Start-up, responsible for understanding the intricacy of the product and representing the customer through validated learning and steering the vision and roadmap of the platform based on these learnings while balancing commercial and strategic goals.
Current day to day activities include managing E2E Client relationship of a prospective client;
partnering with clients to understand their current paint points and how Conversational Commerce as a channel strategy can help unlock business benefits.
Defining the implementation roadmap and business requirements and then partnering through full delivery lifecycle to ensure a smooth delivery.
Working with engineering teams to shape and deliver the product backlog
Conducting user testing to validate Use Case hypothesis and solution fit.
Current day to day activities include managing E2E Client relationship of a prospective client;
partnering with clients to understand their current paint points and how Conversational Commerce as a channel strategy can help unlock business benefits.
Defining the implementation roadmap and business requirements and then partnering through full delivery lifecycle to ensure a smooth delivery.
Working with engineering teams to shape and deliver the product backlog
Conducting user testing to validate Use Case hypothesis and solution fit.
User testing, Product owner, Engineering, Implementation, Testing, UP
2019 - 2019
job
Product Manager
EPAM Systems.
Product Owner Consultant, responsible for helping famous blue-chip brands define their Product Strategy and Roadmap, turning them into realistic plans and business requirements that will bring real value to a client's business.
My role included owning an enhancement stream within a client Migration programme - managing design teams, working closely with engineers, user researchers, and scrum masters.
Leading a design function responsible for solving client, customer and operational problems by employing design thinking and a human-centred approach to product design.
My role included owning an enhancement stream within a client Migration programme - managing design teams, working closely with engineers, user researchers, and scrum masters.
Leading a design function responsible for solving client, customer and operational problems by employing design thinking and a human-centred approach to product design.
Design, Scrum, Design thinking, Product Design, Product owner, Product Manager, Manager
2014 - 2019
job
Technology Consulting Manager
Accenture.
Consulting, Technology, Manager
2017 - 2018
job
Product Owner / Project Lead
Mars Inc.
Project Owner leading the implementation of a Global eRetail Analytics platform and design of a new Business Capability to monitor and optimise brand online presence, create insights, and build strategic joint business plan to drive online growth.
• Managing Client and 3rd Party relationships and the successful platform implementation to 18 Global market and business segments across EMEA, US, and APAC.
• Defined a Global Capability and Operating Model including; Global implementation roadmap and Market Maturity evaluation, standardised requirements and Change Management process, Governance processes including communications and programme KPIs, implemented and ran Global Steering committee with Senior Stakeholders and Sponsors
• Developed an enhancement backlog and championed Mars' requirements within 3rd Party supplier forum.
• Consult (on Client behalf) to the 3rd Party (start-up) supplier on ways of working and process enhancement opportunities
• Managing Client and 3rd Party relationships and the successful platform implementation to 18 Global market and business segments across EMEA, US, and APAC.
• Defined a Global Capability and Operating Model including; Global implementation roadmap and Market Maturity evaluation, standardised requirements and Change Management process, Governance processes including communications and programme KPIs, implemented and ran Global Steering committee with Senior Stakeholders and Sponsors
• Developed an enhancement backlog and championed Mars' requirements within 3rd Party supplier forum.
• Consult (on Client behalf) to the 3rd Party (start-up) supplier on ways of working and process enhancement opportunities
Design, Change management, Product owner, Management, Analytics, Growth, Implementation, Online, UP, Processes
2016 - 2017
job
Service Management Product Owner & Scrum Master
Kingfisher Digital.
Digital Hub
Service Design Scrum Master leading the efforts of the Service Design and Service Introduction teams to introduce and implement a new DevOps Service Operating Model to the Kingfisher Digital Hub whilst ensuring processes intersect with the existing Kingfisher IT service processes.
• Managed all aspects of Service Operating Model implementation; Facilitating requirements gathering workshops, upskilled Service Introduction and Process design analysts on SAFe methodology and Agile/DevOps ways of working, analysing and making recommendations to simplify the Service Introduction process, defining new Hub processes and documentation templates to expedite issue identification, tracking, and resolution
• Managed a team of 4 Process Design and Service Introduction analysts
• Created Service Now training materials and processes and delivered training to embed processes with the Hub Feature teams.
Service Design Scrum Master leading the efforts of the Service Design and Service Introduction teams to introduce and implement a new DevOps Service Operating Model to the Kingfisher Digital Hub whilst ensuring processes intersect with the existing Kingfisher IT service processes.
• Managed all aspects of Service Operating Model implementation; Facilitating requirements gathering workshops, upskilled Service Introduction and Process design analysts on SAFe methodology and Agile/DevOps ways of working, analysing and making recommendations to simplify the Service Introduction process, defining new Hub processes and documentation templates to expedite issue identification, tracking, and resolution
• Managed a team of 4 Process Design and Service Introduction analysts
• Created Service Now training materials and processes and delivered training to embed processes with the Hub Feature teams.
Service Management, Processes, Feature, Process design, Implementation, It, Safe, Workshops, Service, Design, Management, Service Design, Product owner, Agile, Training, DevOps, Scrum master, Scrum
2014 - 2016
job
Product Owner / Functional Lead
Connected World Services.
Hybrid Product Owner / Project Manager within Connected World Services - the technology arm of Dixons Carphone - designed and delivered the honeyBee omni-channel connected retail platform across multiple clients and projects.
Responsibilities across projects include:
• Managing day to day Client and 3rd Party relationships
• Functional Lead for honeyBee/ Pin Point Assisted Sales Tool, managing the E2E functionality across multiple disparate legacy applications
• Application SME for business Stakeholders and a consult for commercially driven functional change.
• Managed a team of 2x functional BAs, 6x UAT test resource and 4x Offshore development resource
• Release management; successfully delivering >10 major functional deployments to c. 800 stores across the Carphone warehouse estate
• Project managed successful Software Delivery projects to 2x 3rd Party Clients
Responsibilities across projects include:
• Managing day to day Client and 3rd Party relationships
• Functional Lead for honeyBee/ Pin Point Assisted Sales Tool, managing the E2E functionality across multiple disparate legacy applications
• Application SME for business Stakeholders and a consult for commercially driven functional change.
• Managed a team of 2x functional BAs, 6x UAT test resource and 4x Offshore development resource
• Release management; successfully delivering >10 major functional deployments to c. 800 stores across the Carphone warehouse estate
• Project managed successful Software Delivery projects to 2x 3rd Party Clients
Project Manager, Retail, C, Product owner, Management, Test, Sales, Technology, Offshore, Development, Software, Hybrid, Manager
2013 - 2014
freelance
Senior Business Analyst (Independent contractor)
Retail Banking.
Lloyds Banking Group End to End Process Simplification Programme - Credit Card Operations
Working within the Group Operations End to End Process Simplification Programme, to deliver Target Operating Model changes into the Credit Cards Operations Unit to achieve optimum process simplification through implementing an Enterprise Case Management tool.
• Led Project mobilization to establish opportunities for process improvement through business engagement, SME interviews, site assessment and identifying indicative solution and benefits
• Detailed analysis of solution; ensuring solution met defined cost benefits and ROI
• Supporting development of 3rd Party (PEGA) solution; Prioritising backlog of requirements and defining business rules and process flows
• Defining test requirements and acceptance criteria across all testing phases (ST, SIT, UAT & NFT)
• Creating a training syllabus and writing training material for colleague online self-learning guides
• Implementation planning; defined the implementation road map for delivery of the solution to the Credit Card operations unit, 900 Telephone Banking colleagues (across 6x sites) and over 2000 branches across the UK.
Working within the Group Operations End to End Process Simplification Programme, to deliver Target Operating Model changes into the Credit Cards Operations Unit to achieve optimum process simplification through implementing an Enterprise Case Management tool.
• Led Project mobilization to establish opportunities for process improvement through business engagement, SME interviews, site assessment and identifying indicative solution and benefits
• Detailed analysis of solution; ensuring solution met defined cost benefits and ROI
• Supporting development of 3rd Party (PEGA) solution; Prioritising backlog of requirements and defining business rules and process flows
• Defining test requirements and acceptance criteria across all testing phases (ST, SIT, UAT & NFT)
• Creating a training syllabus and writing training material for colleague online self-learning guides
• Implementation planning; defined the implementation road map for delivery of the solution to the Credit Card operations unit, 900 Telephone Banking colleagues (across 6x sites) and over 2000 branches across the UK.
Writing, Operations, Training, ROI, Management, Test, Banking, Analyst, Implementation, Testing, Development, Assessment, Enterprise, Online, LED
2012 - 2013
freelance
Senior Business Analyst (Independent contractor)
easyJet Website Price Presentation.
Regulatory compliance
Lead the delivery of a significant Regulatory project, ensuring all easyJet sales platforms were legally compliant with OFT price presentation rules - delivering a seamless technical and operational implementation across all easyJet sales platforms (Web, Mobile, B2B, Contact centre) with no impact to conversion.
• Managing all aspects of requirements definition (User story backlog, UI design, Business rules, and process definition) across multiple stakeholder streams; Marketing, Finance, and Legal
• Created System test and UAT plan - working with development teams to write BDD test scripts and acceptance criteria and triaging defects requirement re-prioritisation in an agile manner
• Coordinating multiple IT delivery (Scrum) teams; Website, Mobile and App, Airport & Customer Service systems, B2B partners and Database development
• Engaging all stakeholder parties; chair and provide progress reporting at weekly governance, liaising with Country Directors for each market to gain buy-in, working with 3rd party suppliers (such as translations house) and writing communications to B2B partners
Lead the delivery of a significant Regulatory project, ensuring all easyJet sales platforms were legally compliant with OFT price presentation rules - delivering a seamless technical and operational implementation across all easyJet sales platforms (Web, Mobile, B2B, Contact centre) with no impact to conversion.
• Managing all aspects of requirements definition (User story backlog, UI design, Business rules, and process definition) across multiple stakeholder streams; Marketing, Finance, and Legal
• Created System test and UAT plan - working with development teams to write BDD test scripts and acceptance criteria and triaging defects requirement re-prioritisation in an agile manner
• Coordinating multiple IT delivery (Scrum) teams; Website, Mobile and App, Airport & Customer Service systems, B2B partners and Database development
• Engaging all stakeholder parties; chair and provide progress reporting at weekly governance, liaising with Country Directors for each market to gain buy-in, working with 3rd party suppliers (such as translations house) and writing communications to B2B partners
Sales, Web, App, Regulatory, Development, BDD, Implementation, Analyst, It, Compliance, Website, Service, Marketing, Finance, Test, Customer service, Database, Agile, UI, B2B, UI Design, Writing, Scrum, Design
2011 - 2012
job
Product Owner / Business Lead - Ecommerce
Tesco Direct Change Programme.
Reporting & Finance
Leading the development & implementation of a new reporting platform and business intelligence tool, as part of a £50m Change Programme to launch an improved global non-food E-Commerce platform.
• Managing all elements of the project, from inception and requirements gathering to successfully launching first phase business transformation
• Coordinating multiple IT activities across a 40+ IT team based in UK/India and engaging all stakeholder parties from customer to C-Suite
Leading the development & implementation of a new reporting platform and business intelligence tool, as part of a £50m Change Programme to launch an improved global non-food E-Commerce platform.
• Managing all elements of the project, from inception and requirements gathering to successfully launching first phase business transformation
• Coordinating multiple IT activities across a 40+ IT team based in UK/India and engaging all stakeholder parties from customer to C-Suite
Business Intelligence, Ecommerce, E-commerce, C, Product owner, Business transformation, Finance, It, Transformation, Implementation, Development
2006 - 2010
job
Ecommerce Customer Insight Analyst
Tesco Customer Service Centre.
Ecommerce, Analyst
My education
2006
-
2007
University of Dundee
Certification, N/a
Certification, N/a
2002
-
2004
University of Abertay Dundee
Bachelors, Law
Bachelors, Law
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