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'Jack of all trades' organised IT business consultant!
Samantha Pearse
,
Towcester, United Kingdom
Experience
Other titles
Skills
I'm offering
Amanda Rose Ltd is a business consultancy that provides support for companies looking to overhaul their processes, drive efficiency, organise data and many other business requirements.
I am an honest, positive, outgoing and assertive person who enjoys communicating with people at all levels. I am self-motivated and confident with the ability to use my initiative to manage and make decisions in a timely manner. I am open and flexible to ideas or suggestions and enjoy change in a proactive way. I am able to work within a team environment and on my own, whilst thriving in any situation where I am able to manage or lead projects.
I am an honest, positive, outgoing and assertive person who enjoys communicating with people at all levels. I am self-motivated and confident with the ability to use my initiative to manage and make decisions in a timely manner. I am open and flexible to ideas or suggestions and enjoy change in a proactive way. I am able to work within a team environment and on my own, whilst thriving in any situation where I am able to manage or lead projects.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
freelance
Training & Communications Coordinator
Avon Cosmetics Limited.
Key Responsibilities:
● Project/task management
● Data Organisation/Analysis
● Video Creation/Editing
● Day to day administrative tasks
● Video Creation and Editing
● Project/task management
● Data Organisation/Analysis
● Video Creation/Editing
● Day to day administrative tasks
● Video Creation and Editing
Video, Training, Management, Support, Coordinator, Organization, Task management, Processes
2017 - 2019
job
IT Operations Coordinator
Eckoh.
I have been assisting with projects and providing support for the deployment of global software initiatives, ensuring all internal projects run smoothly and efficiently. I've been working with the IT Operations Manager to manage and implement new processes, as well as managing assets and liaising with finance to ensure all values are accounted for.
Key Responsibilities:
● The day to day operations and management of high value assets and stock items, in the region of £500,000.
● Vendor Management, organising quotes, placing orders for bespoke equipment, ensuring all designs meet company standards and expectations.
● Providing up to date fluid reporting to the finance department ensuring they have all financial data and stock reports required for month and year end.
● Overhauling processes to improve efficiency and data management relating to all internal and external procedures. Ensuring key technical documentation is auditable and traceable to improve the efficiency of each team.
● Complex coordination of varying software deployments and implementation; including NetSuite, Jira, GIT and Confluence.
● Maintaining strong and prosperous key accounts, and ensuring their orders are processed and managed in the correct manner.
● Sourcing suppliers for new custom equipment, locally and internationally. Managing the logistics to ensure equipment was shipped/delivered as per the schedule.
● License management to ensure no revenue is lost through any accounts or contracts.
● Influencing multiple departments, introducing new processes and procedures to maximise output of the team given their specific skill sets.
Key Responsibilities:
● The day to day operations and management of high value assets and stock items, in the region of £500,000.
● Vendor Management, organising quotes, placing orders for bespoke equipment, ensuring all designs meet company standards and expectations.
● Providing up to date fluid reporting to the finance department ensuring they have all financial data and stock reports required for month and year end.
● Overhauling processes to improve efficiency and data management relating to all internal and external procedures. Ensuring key technical documentation is auditable and traceable to improve the efficiency of each team.
● Complex coordination of varying software deployments and implementation; including NetSuite, Jira, GIT and Confluence.
● Maintaining strong and prosperous key accounts, and ensuring their orders are processed and managed in the correct manner.
● Sourcing suppliers for new custom equipment, locally and internationally. Managing the logistics to ensure equipment was shipped/delivered as per the schedule.
● License management to ensure no revenue is lost through any accounts or contracts.
● Influencing multiple departments, introducing new processes and procedures to maximise output of the team given their specific skill sets.
Support, Manager, UP, Processes, Contracts, Software, Coordinator, Technical documentation, Implementation, Confluence, Vendor Management, Git, It, Sourcing, Operations manager, Finance, Management, Deployment, Data management, Contracts, Operations, Jira
2016 - 2017
job
IT Coordinator
Probuild Constructions.
As an IT Coordinator at Probuild, I have been able to work closely with the IT Operations Manager which has given me great insight into project management, prioritisation, SLA's and vendor management. Over the past 12 months I have been managing the IT finances, procurement requests, stock levels, licenses, adjusting and recreating IT processes and procedures, managing the IT incident and request queue, along with the day to day activities such as staff communications, site setups/decamps/moves and reporting.
Key Responsibilities:
● Analysing current accounts and expenditure of the IT department, tightening procedures and developing more efficient cost-effective methods to achieve a more dynamic outcome.
● Analysing quantitative data and providing technical feedback to Directors and Managers to create transparent business outcomes moving forward.
● Arranging/Organising IT setups for construction site, this includes phone lines, broadband and delivery of equipment, whilst ensuring deadlines and escalations are exceeded.
● Asset and License Management
● Management and Facilitation of the IT technical queue.
● Process and maintain all telecommunication invoicing, including usage report analysis, on boarding and off boarding services.
● Assisting and developing continuous service improvement initiatives.
● Participation in CAB, problem management and major incident management meetings.
● Document and Publish IT Processes.
● Work with the team and business to develop and document work flows.
● Providing key data to assist the Service Delivery Manager and ensure sites are live from an IT perspective, minimizing downtime and ensuring construction projects complete on time.
● Working with project managers to ensure sites are broken down correctly and the tech is delivered on time to match their construction timelines.
● Create monthly reports for billing and invoicing, including the management of the Telstra account and third-party software providers.
Key Responsibilities:
● Analysing current accounts and expenditure of the IT department, tightening procedures and developing more efficient cost-effective methods to achieve a more dynamic outcome.
● Analysing quantitative data and providing technical feedback to Directors and Managers to create transparent business outcomes moving forward.
● Arranging/Organising IT setups for construction site, this includes phone lines, broadband and delivery of equipment, whilst ensuring deadlines and escalations are exceeded.
● Asset and License Management
● Management and Facilitation of the IT technical queue.
● Process and maintain all telecommunication invoicing, including usage report analysis, on boarding and off boarding services.
● Assisting and developing continuous service improvement initiatives.
● Participation in CAB, problem management and major incident management meetings.
● Document and Publish IT Processes.
● Work with the team and business to develop and document work flows.
● Providing key data to assist the Service Delivery Manager and ensure sites are live from an IT perspective, minimizing downtime and ensuring construction projects complete on time.
● Working with project managers to ensure sites are broken down correctly and the tech is delivered on time to match their construction timelines.
● Create monthly reports for billing and invoicing, including the management of the Telstra account and third-party software providers.
Coordinator, Service Delivery, ME, Manager, Processes, Major Incident Management, Service Delivery Manager, Software, Incident Management, Project Management, Vendor Management, It, Service, Operations manager, Management, Procurement, Operations
2016 - 2016
job
IT Technician
SupaSonic Computers.
I was contracted for 4 months as an IT Technician, providing technical support to employees and users working for Estia Health.
Key Responsibilities:
● Providing 1st and 2nd line support to clients and internal staff.
● Creating workflow processes to ensure the procedures for providing support were efficient and compliant.
● Audited the IT department and created processes to help track and maintain licences and hardware functionality.
● Managing accounts in AD and Exchange, audited user accounts to ensure previous employees were no longer in the system.
Key Responsibilities:
● Providing 1st and 2nd line support to clients and internal staff.
● Creating workflow processes to ensure the procedures for providing support were efficient and compliant.
● Audited the IT department and created processes to help track and maintain licences and hardware functionality.
● Managing accounts in AD and Exchange, audited user accounts to ensure previous employees were no longer in the system.
Exchange, It, Workflow, Support, Hardware, Health, Processes
2010 - 2016
job
Technical Services Manager
ITAB UK.
I started ITAB as Technical Support in 2010. During my time with the company I quickly developed my technical skills and soaked up knowledge from an extremely experienced team working out of Sweden and the UK. I progressed to become the Technical Services Coordinator, where I began to undertake projects for the CEO and create my own workflows to streamline company processes, saving both time and money. After some time, I became the manager of the UK division where I continued to learn and develop managerial skills, quickly realising that having the responsibilities of a manager was something I thrived from.
Key Responsibilities:
● Covering application, hardware and network support for 6 sites within the UK group (ITAB Shop Concept, ITAB Shop Products, ITAB Europa, ITAB Prolight, ITAB UK).
● Provide Performance Management of the team to increase productivity driven by engagement; using weekly 1 on 1 meetings and setting key goals.
● Support and guide our apprentice.
● 1st/2nd Line IT Support, remote/on site.
● Active Directory and Office 365
● Problem solving and share new ideas to improve business procedures.
● Configuring laptops, desktops, tablets, mobiles for users (XP, WIN7 and WIN8).
● Exchange Management Console - Creating mailboxes, editing accounts, permissions.
● Office365 - creating mailboxes, editing accounts and permission.
● Work closely with ITAB IT team members in Sweden.
● Participate in 1-2-1's and internal meetings.
● Spiceworks Helpdesk and inventory suite
Key Responsibilities:
● Covering application, hardware and network support for 6 sites within the UK group (ITAB Shop Concept, ITAB Shop Products, ITAB Europa, ITAB Prolight, ITAB UK).
● Provide Performance Management of the team to increase productivity driven by engagement; using weekly 1 on 1 meetings and setting key goals.
● Support and guide our apprentice.
● 1st/2nd Line IT Support, remote/on site.
● Active Directory and Office 365
● Problem solving and share new ideas to improve business procedures.
● Configuring laptops, desktops, tablets, mobiles for users (XP, WIN7 and WIN8).
● Exchange Management Console - Creating mailboxes, editing accounts, permissions.
● Office365 - creating mailboxes, editing accounts and permission.
● Work closely with ITAB IT team members in Sweden.
● Participate in 1-2-1's and internal meetings.
● Spiceworks Helpdesk and inventory suite
Hardware, Manager, UP, Processes, XP, Business procedures, Office365, Guide, Office, Coordinator, Ceo, It support, Support, It, Network, Management, Performance Management, SoMe, Exchange, Active Directory, Office 365
My education
2010
Zenos Microsoft It Academy
Mulitple Qualifications, IT
Mulitple Qualifications, IT
Microsoft Certified Desktop Support Technician (MCDST) - Certified
MCP - Certified
A+ IT Technician - Certified
Communications and Applications of Number Level 2 - Pass
Level 3 IT Professional - Pass
2003
-
2008
The Hemel Hempstead School
GCSE, GCSE
GCSE, GCSE
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