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Business Support Manager
Emma Brown
,
Begbroke, United Kingdom
Experience
Other titles
Skills
I'm offering
Twelve years’ experience leading and motivating teams within the Veterinary Pharmaceutical Industry and Direct and Field Marketing Industries. Extensive background in Customer Service/Sales, Finance, Marketing/Events and I.T.
Client focused with high attention to detail/accuracy, I pride myself in ensuring excellent service delivery. A logical and analytical problem solver, experienced in finding solutions and improving processes resulting in increased efficiency and performance, in multiple business areas.
Skilled multi-tasker and a fast learner that can easily retain a wealth of information. Capable of working across various business areas and willing to get involved in any task that is required in order to meet business objectives.
Commercially minded individual that thrives on variety and is now looking for a new and exciting challenge.
CORE SKILLS/QUALITIES
Pro-Active/Multi-Tasker
Staff Recruitment/Training
Client Liaison
Evidence Based Decision Making
Leadership/Motivation
Project Management
Problem Solving
Performance Management
Business Development
Effective Communication at all levels
Customer Experience/Retention
Event Organisation/Management
Highly Organised
Financial Control
Commercial Awareness
Outcome Focused Goal Setting
Marketing/Promotions
Strong I.T Experience
Commitment to Continuous Improvement
Client focused with high attention to detail/accuracy, I pride myself in ensuring excellent service delivery. A logical and analytical problem solver, experienced in finding solutions and improving processes resulting in increased efficiency and performance, in multiple business areas.
Skilled multi-tasker and a fast learner that can easily retain a wealth of information. Capable of working across various business areas and willing to get involved in any task that is required in order to meet business objectives.
Commercially minded individual that thrives on variety and is now looking for a new and exciting challenge.
CORE SKILLS/QUALITIES
Pro-Active/Multi-Tasker
Staff Recruitment/Training
Client Liaison
Evidence Based Decision Making
Leadership/Motivation
Project Management
Problem Solving
Performance Management
Business Development
Effective Communication at all levels
Customer Experience/Retention
Event Organisation/Management
Highly Organised
Financial Control
Commercial Awareness
Outcome Focused Goal Setting
Marketing/Promotions
Strong I.T Experience
Commitment to Continuous Improvement
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2013 - 2019
job
Business Account Manager
unknown.
A varied and challenging position, which I thoroughly enjoy. I am one of three senior managers, reporting to the Operations Director.
Leading a team of seven, covering the functional aspects of the business - Customer Service/Sales, Marketing/Events, Finance and Business Development. I am solely responsible for the smooth running of these business areas.
I work closely with the Production/QC Manager and Operations Director to continually improve business, introduce best working practice, raise brand awareness, provide insight into new products and identify potential new business.
My role requires strong organisational and multi-tasking skills with the ability to delegate. We are incredibly busy and must meet tight deadlines with limited resource. Being forward thinking, able to prioritise and make time-critical effective decisions, is a must.
I have a very agile style of working and can work effectively at all levels as the need arises. I step in and carry out most roles within the organisation. One minute I'm organising an event and the next I might be processing excess orders to get them out that night. Whatever it takes to get the job done, I do it.
Overall I am responsible for:
• Trending and analysis of customer purchases and product sales patterns.
• Identification, acquisition and on-boarding of new customers.
• Compiling market research to identify potential product gaps in the market.
• Communicating areas for potential new business to Client Relations and Directors.
• Planning strategy to gain new business/retain existing business.
• Meeting with corporate groups to negotiate discounts/rebates and future business.
• Staff recruitment, training, motivation, retention, appraisals and setting of KPO/IPOs.
• Client liaison, Customer satisfaction and Complaint management.
• Oversight of sales order processing, Courier management/contracts.
• Product recalls - Notifying and assisting clients with the process.
Overall responsibilities
• Accounts Receivable/Payable, Credit Control & Account Reconciliation.
• Purchasing - Raising/processing purchase orders, liaison with suppliers.
• Monthly/Quarterly Financial Statements/ Reporting/Rebates & assisting with annual financial audit.
• Organising/Managing Events & Trade Shows - (Booking venue/space, accommodation, travel, logistics, catering, risk assessments, give-aways, marketing materials/literature & stand staff).
• Designing/updating marketing materials/company documents.
• Creating new product labels in line with branding.
• Communicating new product release to corporate group customers.
• Updating CRM/Sales database - manually or using T-SQL script on a monthly basis and ad-hoc.
• Updating company website - Adding new products, news & event information.
• Investigating and resolving issues with CRM/Sales/Accounts software, within business critical deadlines.
Major Achievements:
Being new to the industry, I had to very quickly learn not only new skills and job functions but the products, goals and company objectives along with regulations surrounding the products that the company manufactures. I attended my first Trade Show having been with the company for only two weeks and have enjoyed the steep learning curve and challenges I have faced.
I began working here when the UK business had been trading for only 18 months. Employed to manage an office team of two and attend occasional client visits and trade shows. There was no clear job description and I was given free rein to grow and develop my role.
During my time here the company has expanded rapidly, from eight employees to twenty. My team grew, as did my role, through a natural desire to learn and take on more responsibility. I quickly gained as much knowledge as possible about all areas of the business, including manufacturing and quality control, to enable me to assist in development of new products and the growth of our customer base.
I have implemented many changes to office processes, training and supporting documentation which have improved both efficiency and performance. I have ensured that my team are cross-trained and able to cover other roles, in the event of absence.
I undertook a re-branding exercise, as the existing marketing materials and company logo were very dated. I also suggested that the branding be tailored away from Pharmaceutical and more towards animals, as our customers are in the Veterinary Industry. This made the branding more welcoming to our customers and it is now automatically recognised, providing greater brand awareness.
Leading a team of seven, covering the functional aspects of the business - Customer Service/Sales, Marketing/Events, Finance and Business Development. I am solely responsible for the smooth running of these business areas.
I work closely with the Production/QC Manager and Operations Director to continually improve business, introduce best working practice, raise brand awareness, provide insight into new products and identify potential new business.
My role requires strong organisational and multi-tasking skills with the ability to delegate. We are incredibly busy and must meet tight deadlines with limited resource. Being forward thinking, able to prioritise and make time-critical effective decisions, is a must.
I have a very agile style of working and can work effectively at all levels as the need arises. I step in and carry out most roles within the organisation. One minute I'm organising an event and the next I might be processing excess orders to get them out that night. Whatever it takes to get the job done, I do it.
Overall I am responsible for:
• Trending and analysis of customer purchases and product sales patterns.
• Identification, acquisition and on-boarding of new customers.
• Compiling market research to identify potential product gaps in the market.
• Communicating areas for potential new business to Client Relations and Directors.
• Planning strategy to gain new business/retain existing business.
• Meeting with corporate groups to negotiate discounts/rebates and future business.
• Staff recruitment, training, motivation, retention, appraisals and setting of KPO/IPOs.
• Client liaison, Customer satisfaction and Complaint management.
• Oversight of sales order processing, Courier management/contracts.
• Product recalls - Notifying and assisting clients with the process.
Overall responsibilities
• Accounts Receivable/Payable, Credit Control & Account Reconciliation.
• Purchasing - Raising/processing purchase orders, liaison with suppliers.
• Monthly/Quarterly Financial Statements/ Reporting/Rebates & assisting with annual financial audit.
• Organising/Managing Events & Trade Shows - (Booking venue/space, accommodation, travel, logistics, catering, risk assessments, give-aways, marketing materials/literature & stand staff).
• Designing/updating marketing materials/company documents.
• Creating new product labels in line with branding.
• Communicating new product release to corporate group customers.
• Updating CRM/Sales database - manually or using T-SQL script on a monthly basis and ad-hoc.
• Updating company website - Adding new products, news & event information.
• Investigating and resolving issues with CRM/Sales/Accounts software, within business critical deadlines.
Major Achievements:
Being new to the industry, I had to very quickly learn not only new skills and job functions but the products, goals and company objectives along with regulations surrounding the products that the company manufactures. I attended my first Trade Show having been with the company for only two weeks and have enjoyed the steep learning curve and challenges I have faced.
I began working here when the UK business had been trading for only 18 months. Employed to manage an office team of two and attend occasional client visits and trade shows. There was no clear job description and I was given free rein to grow and develop my role.
During my time here the company has expanded rapidly, from eight employees to twenty. My team grew, as did my role, through a natural desire to learn and take on more responsibility. I quickly gained as much knowledge as possible about all areas of the business, including manufacturing and quality control, to enable me to assist in development of new products and the growth of our customer base.
I have implemented many changes to office processes, training and supporting documentation which have improved both efficiency and performance. I have ensured that my team are cross-trained and able to cover other roles, in the event of absence.
I undertook a re-branding exercise, as the existing marketing materials and company logo were very dated. I also suggested that the branding be tailored away from Pharmaceutical and more towards animals, as our customers are in the Veterinary Industry. This made the branding more welcoming to our customers and it is now automatically recognised, providing greater brand awareness.
Multi-tasking skills, Pharmaceutical, Recruitment, It, Natural, Growth, Motivation, Development, Retention, Office, Software, Organization, Service, Audit, Booking, Production, Patterns, QC, Processing, Contracts, Manager, Processes, ME, Database, Business development, Sql, Branding, CRM, Research, Market research, Operations, Training, Agile, Contracts, Marketing, Account Manager, Logo, Audit, Event, Management, Customer service, Finance, Sales, T-SQL, Website
2007 - 2013
job
Data Insight Manager
unknown.
A faced paced, high pressure role supporting over 250 client and in-company end users. In this role I was responsible for managing bespoke real-time web and mobile data gathering applications and the related SQL server database, surveys and reporting functions. I served as liaison between the client/account managers and developers providing technical direction for the ongoing development of the system, from definition stage through to implementation. I was also responsible for maintaining the data integrity of the system and running the helpdesk for end user and client queries. In this role, I managed and acted as technical lead for four direct reports.
Major Achievements:
Responsible for the design and implementation of the SQL Server databases and related web and mobile applications, along with an overseas development team. Prior to this a manual process using data entry and Excel spreadsheets was in place. Since the system was launched in 2008 the development has continued further, from an online data gathering tool, to include appointment booking, calendar system, dashboards and reporting and a data export function. This provided the client with a valuable tool, real-time data and reporting. It also helped GfK to win business from valuable high-spend clients and reduced costs internally.
Major Achievements:
Responsible for the design and implementation of the SQL Server databases and related web and mobile applications, along with an overseas development team. Prior to this a manual process using data entry and Excel spreadsheets was in place. Since the system was launched in 2008 the development has continued further, from an online data gathering tool, to include appointment booking, calendar system, dashboards and reporting and a data export function. This provided the client with a valuable tool, real-time data and reporting. It also helped GfK to win business from valuable high-spend clients and reduced costs internally.
Design, Sql, Excel, SQL Server, Database, It, Surveys, Implementation, Development, Server, Web, Booking, Direction, Online, Tech lead, Manager
2005 - 2007
job
Senior Production Programmer
unknown.
Production
1998 - 2004
job
Analyst Programmer
unknown.
Analyst
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